Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1632 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


JP
Jim P.
Dover, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
A++++ SERVICE DEPARTMENT
I arrived for my cars service recall and was taken in immediately. Charlie Minner handled my appointment. This guy sit down in my car to write down mileage and immedietly felt something wrong in my steering wheel and saw my airbag light and looked up at me and said we need to fix the steering and air bag light along with ur recall. I asked how long it might take as I had a dr appt in an hour. He told me to hang loose as he hunted down a mechanic and came back and told me not to cancel my dr appt he personally would make sure not only my recall was done on time but the two other problems would be as well. And they were under warranty so they would be free. Now aside to taking care of me and understanding my situation he also told me I only had about 100 miles until the warranty would be expired as I was just about to hit the 100,000 mile mark. Now that is professional service. He could have just let me go on my way and never even mentioned it and made money down the road on it after my warranty expired. For that alone I will always take my hat off to this man. Thank you Charlie your honesty, professionalism, and service is the best I've seen in a dealership for years. Not to mention my car was complete in less than the hour reserved for just the recall and my steering wheel felt like it was new again. And I made my Dr. Appt on time. I shared my experience with the staff at the doctors office and wasnt surprised to hear the nurse also had great things to say about Charlie as well. Job well done!!

DP
David P.
Kimbolton, OH
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Reg. Service
Enjoyed sharing the Lord with a salesman what a Great Man of God. I will send everyone I know to deal with him.

MP
Molly P.
Wooster, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Service is Great (except when it's not)
I love Waikem. I really do. Since I first leased my car on 2011, their service and attention has been first rate... Except when it isn't. Communication from the service department is lacking. They had my car for two months (for a recall that was on back-order). I had to call them constantly just to check on the update (it was 3 weeks before the repair even got approved, and another 5 before I got my car back). I was told that someone would call when the part needed had arrived, so I could arrange for my rental to be returned. I wasn't called until the repair was complete, then they told me to pick it up within 24 hours! I live and work over an hour from the dealership. The service I received was wonderful, but the communication was lacking for my own personal preference.

Verified Customer
Massillon, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2014 Category: Service
Great job. Great attitudes! Love these guys!
As always, another great experience!

DS
DAVID S.
Massillon, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2013 Category: Service
Great People
Friendly People, Excellent Workmanship, Beautiful Lounge and a real pleasure to deal with!

AR
Anna R.
Canton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Waikem Hyundai
Sales and Service always take good care of my needs.
DAVID S. from Waikem Hyundai responded on 06/21/2019

Anna,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


MB
Mary B.
Canton, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
super friendly!
Had a great coupon for oil change and multipoint inspection. Jeff was friendly and funny. He also directed me to Waikem Body Shop for a question about the first ding on my new car.
I even got a cookie when the job was done!
DAVID S. from Waikem Hyundai responded on 06/21/2019

Mary,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff is a great asset and like everyone here, feels that our customers are part of our extended family.  I am glad he was able to help direct you to help for the new ding.  (Ouch).  It seems the first one is the hardest. 

If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


AA
Ann A.
North Canton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Personal Service
I’ve always felt that I’ve gotten treated fairly, and with honesty. Friendly people all around.
DAVID S. from Waikem Hyundai responded on 06/21/2019

Ann,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie and Jeff both have our customer's best interests at heart ahd truly feel that they are family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


Verified Customer
Millersburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great staff!
Great staff!!!
DAVID S. from Waikem Hyundai responded on 06/21/2019

Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  I agree that we have some great people here, and they feel you are family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


CT
Cynthia T.
Midvale, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service and great customer service
Always happy to come in for service. They are friendly, prompt, efficient and always thorough.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Cynthia,
Thank you for responding. We feel every customer is part of our family!  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


ES
Edward S.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
service dept
went to the dealer with a minor issue;; headlight burned out. I did not have an appointment but the service dept got me in and out very quick. Love that Hyundai service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Edward,
Thank you for letting us know about your experience.  When customers present us with an unplanned need, we always try to accomodate their need whenever possible.  I am glad we were able to provide for your safety by handling the headlight issue for you.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


MB
Michael B.
Canton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Easy to schedule an appointment.
The service was fast and courteous.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Michael,
Thank you for responding. It is good to hear from you.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Great service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Joe,
Thank you for responding.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


RH
Robert H.
Canton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
the qualified workers
good service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Robert,
Thank you for responding. We constantly train all our employees, especially techs to be fully factory trained for your best results.  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BR
Brian R.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Customer Service Outstanding
Jeff Russo did an outstanding job of explaining what needed to be done to my car at 30,000 miles. I had pre-purchased an Advantage Care Plan and he explained the pricing of services after the Advantage Care plan was applied. Jeff was able to look up my service history to make sure all necessary services had been performed in a timely manner. Thank you.
DAVID S. from Waikem Hyundai responded on 06/13/2019

Brian,
Thank you for telling us about your experience. It is a pleasure to hear from our Waikem Hyundai Family!  The Advantage Care plan is a great asset and helps minimize the remaining major maintenance interval costs.  I am glad we were able to address your needs in a timely manner.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


CJ
Craig J.
Massillon, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Service
Great and friendly service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Craig,
Thank you for responding. It is a pleasure to hear from our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dover, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2019 Category: Service
Three trips to hopefully resolve issue
Believe this could have been corrected sooner and with less trips.
Bryan M. from Waikem Hyundai responded on 06/12/2019

Bryan M. from Waikem Hyundai responded on 06/04/2019
Thank you for responding.  We value your feedback. Jeff will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


LB
Lisa B.
Wooster, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Fast and friendly!
N/A
DAVID S. from Waikem Hyundai responded on 06/11/2019

Lisa,
Thank you for responding. It is great to hear from you!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BP
Bradley P.
Canton, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Solid service
Jeff did a great job.
DAVID S. from Waikem Hyundai responded on 06/11/2019

Bradley,
Thank you for responding. It is great to hear from you!  As a member of our Waikem Hyundai Family your feedback is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


Verified Customer
Massillon, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2019 Category: Service
#stillnotfixed
.
DAVID S. from Waikem Hyundai responded on 06/11/2019

I am sorry to hear the noise in your brakes returned.  Bryan or Charlie will be reaching out to you to see how we can resolve this for you.  Thank you for letting us know of the concern and giving us an opportunity to resolve it for you.

Dave Sams
Waikem Hyundai