Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1628 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Massillon, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2019 Category: Service
#stillnotfixed
.
DAVID S. from Waikem Hyundai responded on 06/11/2019

I am sorry to hear the noise in your brakes returned.  Bryan or Charlie will be reaching out to you to see how we can resolve this for you.  Thank you for letting us know of the concern and giving us an opportunity to resolve it for you.

Dave Sams
Waikem Hyundai


JL
Jack L.
Wooster, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2019 Category: Service
Update software
You guys always do a great job.
Bryan M. from Waikem Hyundai responded on 05/28/2019

Thank you for responding.  We will be contacting you to discuss your situation and to see what can be done to resolve your concerns.

We look forward to speaking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai


Verified Customer
Massillon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2019 Category: Service
Experience
I wouldn’t recommend this place to anyone.
DAVID S. from Waikem Hyundai responded on 05/20/2019

Thank you for responding.  We are sorry to hear of your experience.  We will be contacting you to discuss your situation and to see what can be done to resolve your concerns.

We look forward to speaking with you.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Service
Horrible service in urgent situation
N/a
Bryan M. from Waikem Hyundai responded on 02/16/2019

Thank you for letting us know about your experience.  We will be calling you to discuss your experience and see how we can resolve this for you.

Bryan Mulligan
Service Manager
Waikem Hyundai


Verified Customer
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2018 Category: Service
Still having problems
Car is STILL leaking oil after engine was replaced. This is the third time I've brought it in and no one can figure out why it's leaking or how to fix it.
Bryan M. from Waikem Hyundai responded on 11/27/2018

Thank you for  responding. I will be calling to discuss your experiences and see how we can resolve any concerns.  This is not the usual experience for our customers, so I would like to see where the process has not worked.  Thank you for letting us know.  I look forward to talking with you.

Charlie Minner
Waikem Hyundai


SB
Susan B.
Canal Fulton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/25/2018 Category: Service
Potentially dangerous
The lug nuts were not tightened on our front tires after having a tire rotation and oil change. My husband heard a rattling noise and stopped at another provider who took care of the problem for us. We are not at all satisfied with Waikem service.
DAVID S. from Waikem Hyundai responded on 11/26/2018

Susan,
Thank you for responding.  Bryan Mulligan will be calling to discuss the events and see how we can address this critical issue.  We do not have this happen and will address the individual that was involved in this event and address the breakdown in processes that allowed this to happen.  We appreciate your frustration over this event and will work to restore your confidence in us.  

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Hassle-free visit for recommended service
Brought Sonata in for 11,250-mile service. It was easy to schedule the appointment and car was ready earlier than promised. Staff is always friendly, helpful and willing to answer any questions.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2018 Category: Service
The devil is in the detailing.
Really poor job of detailing car. We'll go back to doing it ourselves, or use another firm.
DAVID S. from Waikem Hyundai responded on 11/19/2018

Thank you for reesponding. Your feedback is important to us.  Bryan Mulligan will be reaching out to you to resolve this concern.  Once again, thank you and we look forward to working out this matter.

Dave Sams
Waikem Hyundai

DAVID S. from Waikem Hyundai responded on 11/21/2018

Thank you for the follow up.  We look forward working with you in regards to your origingal concern.  I hope you have a very Happy Thanksgiving!  We look forward to seeing you soon.

Dave Sams
Waikem Hyundai


LR
Leanne R.
North Canton, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018 Category: Service
Terrible Service
I have been having key fab issues in my 2013 Santa Fe for months. It required 3 visits in order to get it fixed. After each visit, I was told that the issue was resolved. I have also had the car in multiple times for issues with the backup camera and was given a body estimate that was about double that of a reputable body shop in the area (there were multiple services in the quote that were on the opposite side and end of the car). On multiple occasions, the service department "overlooked" the fact that I had an extended warranty on the electronics and tried to charge me for services that were covered. I will not be a return customer at Waikem auto group, specifically because of the service department at the Hyundai dealership.
DAVID S. from Waikem Hyundai responded on 05/01/2018

Leanne,
Thank you for responding.  I will be calling you to discuss your concern and to see if we can resolve it to your satisfaction.  If you want to call, please ask for Bryan Mulligan.  I look forward to speaking with you.

Bryan Mulligan
Service Director
Waikem Hyundai


SS
Steven S.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Charlie
Charlie called me and took care of me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2018 Category: Service
Close to our house
I called the dealership and expressed my concerns and have not heard back from them. I would like to have the dealership explain to me why they were trying to sell work that did not need done. I got a second opinion and I saved myself and my family $1200. I am very disappointed and saddened by this experience. I have been a fan for the last 11 years.
Bryan M. from Waikem Hyundai responded on 04/18/2018

Thank you for responding.  I will be calling you to discuss your experience and trust we will be able to resolve any issues you may have.  I look forward to speaking with you.

Charlie Minner
Waikem Hyundai


LM
Lisa M.
North Canton, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2018 Category: Service
I don't think it is that great I wish I would of done my homework before I purchased a vehicle
Read above
Thank you
DAVID S. from Waikem Hyundai responded on 03/23/2018

Lisa,
Thank you for responding.  I will be calling you to discuss your experience and see what we can do to address any concerns you may have.  I look forward to talkin with you.

Charlie Minner
Waikem Hyundai


GM
Giovanna M.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2018 Category: Service
1 star changed to 5 stars
Very pleased by the sevice in fixing my car. They went above and beyond to fix their communication and service issues i had. Thank you
Bryan M. from Waikem Hyundai responded on 01/22/2018

Customer appointment 1/22/18.

Bryan M. from Waikem Hyundai responded on 01/24/2018

Thank you for our meeting. I hope we've addressed all your concerns.

Thank you,
Bryan Mulligan
Service Manager
Waikem Hyundai


RH
Robert H.
Massillon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2017 Category: Service
poor service
poor
Bryan M. from Waikem Hyundai responded on 12/20/2017

Thank you for responding.  We value your feedback. Please take the time to call me to discuss any concerns you may have.  It was my pleasure to help you on this visit.  I look forward to hearing from you.

Bryan Mulligan
Service  Manager
Waikem Hyundai


Verified Customer
Barberton, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2017 Category: Service
Rude
Rude staff .. try to take you for your money (screw you over)
Bryan M. from Waikem Hyundai responded on 06/27/2017

Thank you for taking the time to tell us about your experience at Waikem Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

As Service Director of Waikem Hyundai, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly by responding to this message so I can ensure your complete satisfaction.

Thank you,

Bryan Mulligan
Service Director
Waikem Hyundai
234-521-7548


KM
Keerstin M.
Apple Creek, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017 Category: Service
Good work!
Thought there was an issue with the way the motor was put back together, then had another mechanic look at it and it was all good! Great job waikem. Will return

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2017 Category: Service
Not too happy
Im disappointed that they put my car back together without fixing the broken bracket or even telling me lt was broke. If it's not a necessary part I still would like to know this information. I normally trust waikem with all the work for my car. I like the company but that really does concern me.
DAVID S. from Waikem Hyundai responded on 05/30/2017

Thank you for responding.  I will be calling you to discuss this visit and the concerns you raised.   I look forward to resolving your concerns.

Charlie Minner
Waikem Hyundai


Verified Customer
Massillon, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2017 Category: Service
upsetting
I was treated very rudely by the office manager of this dealership. Even though the service dept manager tried to "make things right" the harm was already done. As I told him at the time, I work to hard for my money to give it to a company that treats it's customers with such disrespect.
DAVID S. from Waikem Hyundai responded on 05/22/2017

Thank you for responding.  I  will be calling to see if we can do anything else to resolve any of your concerns.  

John Pope
Waikem Hyundai


Verified Customer
Canton, OH
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2017 Category: Service
Great customer service
I had a problem and it was resolved immediately. Great way to get my future business!

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2017 Category: Service
Vehicle just purchased and problems within 6 weeks
Vehicle just purchased and costly problems that should have been noticed in the so called inspection are needing fixed already. Very disappointed in purchase.
Bryan M. from Waikem Hyundai responded on 05/11/2017

Thank you for responding. I will be calling shortly to discuss your recent visit.


Verified Customer
Canal Fulton, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2017 Category: Service
Wrong diagnosis
Had issue went for diagnosis was told front and rear ( everything) gave a price that I thought was high and shopped for cheaper price. Did have them do the oil change. Picked up my car when I got home and found parts of car in my car. Took a picture and sent to the service advisor and if these were my parts. They response I got "good questions"
DAVID S. from Waikem Hyundai responded on 03/31/2017

Paula,
I will be contacting you this morning regarding this experience.  We want to make sure we address your concerns and work to resolve any outstanding issues.

Charlie Minner
Waikem Hyundai


GJ
Gary J.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2017 Category: Service
Poor service.
Poor service.
DAVID S. from Waikem Hyundai responded on 03/13/2017

Thank you for your response.  We found there was an issue with out phones and hopefully it has been corrected.  I apologize you did not receive a return call.  Charlie will be calling you to discuss this issue and will get it resolved a.s.a.p.  

Thanks for your patience,

Bryan Mulligan
Service Director
Waikem Hyundai


Verified Customer
Massillon, OH
2010 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/04/2017 Category: Service
Poor Rating
See previous comments. The work is not done correctly the first time; you always have to come back.
DAVID S. from Waikem Hyundai responded on 01/05/2017

Thank you for responding to the survey.  I apologize there was an issue that needed resolution and you were frustrated.  I will be calling to discuss this visit with you and see how we can resolve it to your satisfaction.  We want an open line of cummunication so any concerns or issues you raise will help us as we address any of your concerns.

Charlie Minner
Waikem Hyundai


LM
Leslie M.
Bolivar, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2016 Category: Service
Waikem Dealerships
Rude staff, terrible service and now I have more problems with my car then before it went in for repairs!
DAVID S. from Waikem Hyundai responded on 11/14/2016

Leslie,
One of our advisors will be reaching out to you in regards to your visit.  This is not how we conduct business and we will address your concerns.  Thank you for your feedback.

Warmest Regards,
Dave Sams
Director of Fixed Operations