Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

525 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.7500019/5Overall Rating 4.7500019/5Overall Rating 4.7500019/5Overall Rating 4.7500019/5rating 4.7500019
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DM
Deborah M.
Mansfield, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Oil change and tire repair
I appreciate the care Graham's takes 9f me and my vehicle and also in a timely manner. Great job to all of you!!

Verified Customer
Ashland, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Experience
X
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/17/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JD
Joseph D.
Shreve, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Quality
Have always been pleased with the Hyundai product and services
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/14/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

CB
Constance B.
Ashland, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Oil change
I bought my Hyundai here, very satisfied! Service dept staff very courteous, & friendly. The only thing I want to bring up is if I get the car washed after the oil change, the person needs to take his time and make sure the car is clean!! This has happened twice. I want my car to look clean! thank you so much.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/13/2019

thank you very much for the recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KK
Karen K.
Mansfield, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Excellent customer service!
Close to home. Excellent experience overall. Service individuals very kind and service great!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/08/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

LM
Lisa M.
Mansfield, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great service
Everyone is friendly
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/07/2019

thank you for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JC
James C.
Mansfield, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Graham Hyundai Service waiting room is very clean
Everyone is so pleasant and considerate at Graham Hyundai Service Department
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/07/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JB
Jane B.
Galion, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Great place
My husband and I both love our Sonata’s we own two. They are a great deal for the price and are very reliable. They have more features for less cost than other models.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/06/2019

thank you very much for your recent visit with us we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Galion, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Convenient location. Quick check in
The dealership is in a very convenient location for me.
The The service counter and cashier are very efficient
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/03/2019

thank you for your recent visiit we look forward to your next service appointment 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

SK
Shelly K.
Mansfield, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
x
x
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/03/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

DM
Daniel M.
Lexington, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Friendly staff
Quick service done right
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/02/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KB
Kyle B.
Mansfield, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Outstanding Service
I tried to schedule vehicle service through the web site. When I arrived on the day/time I selected, much to my surprise, I found out that I was not on the books! I was told that was not a problem and was taken care of while waiting in the lounge. Graham's does an outstanding job taking care of their clients!!!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/01/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KB
Kelly B.
Crestline, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Warranty Work
Made my warranty repair with no questions.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/30/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Galion, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Graham made it right
Graham Hyundai came through for me when I made a complaint. They reached out and explained things to me and offered me a free oil change on my next visit.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2019 Category: Service
Poor communication
I specifically asked that my tires not be rotated, but they were anyway.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/30/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KA
Kathleen A.
Perrysville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Excellent and thorough
I have an excellent experience with efficiency and courtesy. Thank you!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/29/2019

thank you so much for the positive feed back we thank you for your recent visit and look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Ontario, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Great Service
We have taken our 2 Hyundai vehicles for a few years now. Service is always completed in a timely manner and staff is very courteous.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/24/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

DW
Dale W.
Mansfield, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Service
Excellant Service, excellant and courteous treatment.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/17/2019

thank you very much for your recent visit with us we look forward to your next service appointment

thomas testa

service manager
419-529-1800
ttesta@grahamautomall.com

BC
Beverly C.
Galion, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Organized, thoughtful, kind,efficient in every way
Very positive experience all round
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/16/2019

thank you very much for your recent visit with us we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Great service this time.
There were no issues this time. Car was done in a timely manner and was clean.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/15/2019

thank you for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Wooster, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
fine
service was fine.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/15/2019

thank you very much for your recent visit we look forward to the next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com