Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

525 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.7500019/5Overall Rating 4.7500019/5Overall Rating 4.7500019/5Overall Rating 4.7500019/5rating 4.7500019
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Galion, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Graham made it right
Graham Hyundai came through for me when I made a complaint. They reached out and explained things to me and offered me a free oil change on my next visit.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2019 Category: Service
Poor communication
I specifically asked that my tires not be rotated, but they were anyway.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/30/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

GB
Gincy B.
Crestline, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019 Category: Service
BOUGHT NEW TIRES
Car rides great now. No noise

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/30/2019 Category: Service
clean waiting area
don't understand tire noise if I didn't need new tires
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/30/2019

thank you very much for your recent visit 
please contact me at your earliest convenience

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Galion, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
TV, Lounge, Fast Sevice, Complimentary carwash
They resolved the issue quickly and professionally.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/27/2018 Category: Service
TV, Lounge
They have a nice TV area and snacks.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 12/28/2018

thank you for your recent visit 
please cont tact me at your convenience

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
service at graham hyundai
concerns were quickly resolved

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2018 Category: Service
Hyundai oil change
needs improvement
TOM T., SERVICE MANAGER from Graham Hyundai responded on 12/24/2018

thank you for your recent visit i look forward to your next visit

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Lexington, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Correction of after service vehicle condition issues.
Again I was impressed with the immediate response to the issues. This has renewed my faith in Grahams and their service department. I told the service manager that up until now I had no complaints about their service Dept. This time really shocked me but again they went overboard to make it right. Free service package including oil change, tire rotation, and interior and exterior detail upon next service call. I will be sure to inform others of this. Keep up the great service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2018 Category: Service
the condition of the car when we got it home was poor. Grease on the drivers door panel and considerable grease and black material on the fron wheels.
Not pleased with the cars condition upon return of the vehicle. it was dark out when my wife drove it home from Grahams.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 12/07/2018

thank you for your recent visit we will make sure everything is taken care of as discussed

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

ND
Nancy D.
Ashland, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
nice place good people
O.K. place

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2018 Category: Service
Seemed to take a long time for a oil change
O. K.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/29/2018

thank you for your recent visit 
please call me to discuss your recent visit
customer service is very important to us at Grahams

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Butler, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Customer service
It was refreshing to know that customer service does still exist in companies. Taking the time out to make things right was very much appreciated!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2018 Category: Service
Lack of communication
Communication needs improvement
TOM T., SERVICE MANAGER from Graham Hyundai responded on 04/20/2018

thank you very much for returning my phone call we look forward to your next visit 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
fast service
Always do a good job with my service and will take care of your concerns you have about your car. Thank you Tom

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2017 Category: Service
fast service
Always do the service in a timely manner.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/07/2017

THANK YOU FOR CHOOSING GRAHAM AUTOMALL 
THE CUSTOMERS CONCERN WITH THE COUPONS WAS CORRECTED 
WE FALUE YOU AS A CUSTOMER

TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/27/2017

THANK YOU WE LOOK FORWARD TO TAKE CARE OF YOUR FUTURE NEEDS


RN
Russell N.
Ashland, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017 Category: Service
friendly people
They took care of my issue.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2017 Category: Service
friendly people
takes too long
Dennis D M. from Graham Hyundai responded on 01/20/2017

Good morning Russell, Thanks for taking the time to fill out our survey. I would like to talk with you about the service. I will give you a call later. We do valve you as a customer and would like to work thur this. 

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com

BW
Bonnie W.
Mansfield, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2016 Category: Service
Corrected review- miscommunication total customer satisfaction
I would like to offer my sincere apology to the Service Manager Dennis, I was not advised he was not at the Dealership due to a family emergency. My second message to the dealership was in error transferred to the wrong extension and that person was also not at the Dealership at the time of the call. I did speak with Dennis today and he was very kind, professional, and helpful. I have purchased two new cars from Graham's and have always been extremely happy with the service department, and staff there. I did mention to Dennis I feel it would be beneficial if the survey offered more than a yes or no option as I feel some questions are not so cut and dry to be answered yes or no. I would like to offer my heartfelt thanks to Dennis and his staff for taking care of my concerns. Sincerely Bonnie W.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2016 Category: Service
Misplaced locking lug nut mechanism. Phone calls not returned
Misplaced/stolen locking lug nut mechanism and lug nuts from new car. Phone calls not returned As promised. Lug nuts had to be cut off.
Dennis D M. from Graham Hyundai responded on 12/08/2016

Bonnie, Thank you so much for your understanding of your service visit and taking the time to have our conversation today, We at Graham try to handle all concern on a one on one basis. Feel free to contact me with any question

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com

DM
Deborah M.
Mansfield, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Oil change and tire repair
I appreciate the care Graham's takes 9f me and my vehicle and also in a timely manner. Great job to all of you!!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/20/2019

thank you very much for your recent visit with us we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Ashland, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Experience
X
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/17/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JD
Joseph D.
Shreve, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Quality
Have always been pleased with the Hyundai product and services
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/14/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

CB
Constance B.
Ashland, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Oil change
I bought my Hyundai here, very satisfied! Service dept staff very courteous, & friendly. The only thing I want to bring up is if I get the car washed after the oil change, the person needs to take his time and make sure the car is clean!! This has happened twice. I want my car to look clean! thank you so much.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/13/2019

thank you very much for the recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KK
Karen K.
Mansfield, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Excellent customer service!
Close to home. Excellent experience overall. Service individuals very kind and service great!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/08/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

LM
Lisa M.
Mansfield, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Great service
Everyone is friendly
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/07/2019

thank you for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JC
James C.
Mansfield, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Graham Hyundai Service waiting room is very clean
Everyone is so pleasant and considerate at Graham Hyundai Service Department
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/07/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

JB
Jane B.
Galion, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Great place
My husband and I both love our Sonata’s we own two. They are a great deal for the price and are very reliable. They have more features for less cost than other models.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/06/2019

thank you very much for your recent visit with us we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Galion, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Convenient location. Quick check in
The dealership is in a very convenient location for me.
The The service counter and cashier are very efficient
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/03/2019

thank you for your recent visiit we look forward to your next service appointment 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

SK
Shelly K.
Mansfield, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
x
x
TOM T., SERVICE MANAGER from Graham Hyundai responded on 05/03/2019

thank you very much for your recent visit we look forward to your next service appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com