Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2486 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Ashtabula, OH
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
X
X

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016 Category: Service
X
X
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/27/2016

Good Morning,

Thank you for taking the time to give us your feedback. We appreciate you choosing us to service your vehicle. I would like to discuss your recent service visit with us, at your convenience feel free to contact me on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/29/2016

Good Morning,

Thank you so much for taking time to rescore us. I am happy that we were able to resolve the issue. I hop you are enjoying your nice clean vehicle. Please contact me if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016 Category: Service
I like Classic Hyundai
I had a minor issue with service and Jennifer Burton resolved it to my complete satisfaction. It was a pleasure to speak with her.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2016 Category: Service
my latest experience
No comment other than on prior page
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/11/2016

Good Morning,

Thank you so much for taking the time to give us your feedback. I apologize about your last experience and would like to speak with you more on the visit and how we can improve for future visits. Please contact me at your convenience at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/11/2016

Good Morning,

Thank you so much for taking the time to speak with me this morning on your last visit. I truly appreciate the feedback you gave and will be addressing the visit with my staff. Please let me know if you need anything else and I look forward to seeing you for your next service.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/11/2016

Good Morning,

Thank you for the rescore:)

Have a great weekend!!!

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2016 Category: Service
Could be better
Could be better set up to get a service loaner. Classics Buick dealer is much better.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/18/2016

Good Morning,

Thank you so much for taking the time to give us your feedback. I truly apologize that it took so long for the rental department to arrive on your last service visit. I will be talking to the rental department to work on a better process to cut down your wait time on future visits. If you would like to discuss your visit or if there is anything at all you need please contact me on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DH
Dennis H.
Willoughby, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2016 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2016 Category: Service
resovled tire issue
after recent conversation with classic service (Jennifer) I am now totally satisfied with the service and care hyndai (classic) is showing me, thank you Jennifer and classic Hyundai mentor, ohio
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/21/2016

Good Morning Dennis,

Thank you so much for taking the time to give us your feedback. I appreciate you taking the time to speak with me this morning in regards to your last service. I am glad that I was able to resolve your issues with your last visit. Please do not hesitate to contact me if you need anything at all.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/21/2016

Hi Dennis,

Thank you for taking the time to rescore us. See you for your next service. Please let me know if you need anything.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Shaker Heights, OH
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2016 Category: Service
My Visit to Classic Hyundai
I hope that on my next visit I get a different service representative, the last one was not very friendly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/24/2016

Good Morning,

Thank you so much for taking the time to give us your feedback. I apologize that you were not happy with your last visit. I would like to discuss the issues on this visit with you so I can make sure we correct any areas we need to. Please call me at your convenience at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/24/2016

Good Morning,

Thank you so much for taking the time to speak with me this morning. I hope I was able to resolve your concerns with the last visit. Please let me know know if you need anything at all, it was a pleasure to talk to you.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

SO
Susan O.
Geneva, OH
2011 HYUNDAI TUCSON
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2015 Category: Service
2011 Tucson
Jennifer B. got in touch with me when she found out I was having a problem with my Tucson, Jennifer called me up, Got a loner car out to my house--and fixed the the sensors on my Tucson-( I have- 2- 2011 Tucson) As long as Jennifer is in the service department --I'l keep coming back - Thank you for your help-Jim Oliverio

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2015 Category: Service
Service
The car with 41,000 mi. had the "ABS" "ESC & the "HDL" trouble lights on--I asked to have them checked-and was told that the senors were operating normally but with possible debris from rusted rotors--Having problems with my other 2011 Tucson breaks at 20,000 plus miles and having Classic work on them, and not getting much out of it-I told them I would change the breaks my self--When I got under the car--I noticed no one even tried to blow out the sensor area---I will most likely not come back any more--Jim Oliverio 440-428-2367
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/08/2015

Good Morning Susan and  Jim,

Thank you for your feedback. As per our conversation I will be picking up your vehicle to work on getting this resolved for you. If you need anything else in the meantime don't hesitate to call.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/16/2015


Good Morning Jim,

Thank you for giving me the opportunity to correct the issue with you vehicle. Please do not hestitate to call me if you need anything else. See you for your next service.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Grand River, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2015 Category: Service
Accommodating but issue is not resolved
Accommodating but issue is not resolved
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/28/2015

Hi,

Thank you for your feedback. I apologize you are still have a issue with your vehicle. I did leave you a message today please contact me back at your convenience so I can make sure we get this issue resolved for you.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BC
BRIAN C.
Novelty, OH
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/22/2014 Category: Service
Porter service below par
Ask to have car cleaned on inside was not done this has happened three times.since on one repair the bill was over 2000.00,it should have been done.if the Dealership does not want to do it they should say so up front.
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/30/2015

Hi Brian,

Thank you very much for your feedback. I apologize for your vehicle not being cleaned properly. Please stop in anytime and I will make sure we get the vehicle washed and vacuumed. Please contact me if you need anything else.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willowick, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2014 Category: Service
Friendly and enthusiactic personnel.
Overall, good experience at dealership.
JENNIFER D B., Service Manager from Classic Hyundai responded on 10/28/2014

Good Morning,

Thank you for your feedback. Please let us know if we can do anything better for you. We appreciate your business.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

SD
SHAWN D.
Mentor, OH
2008 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2014 Category: Service
Misspoken
I was in for regular service, but had a speedometer that quit working the day before. They had to keep my car an extra two days for the speedometer. When I picked up the car, I was told that the exhaust was hanging and that due to the delay with the speedometer, they just put a clamp on the front of the exhaust to hold it. When I found no clamp on the exhaust I brought the car back and was told by the mechanic that he was told NOT to put it on. Not a very happy owner at this point.
JENNIFER D B., Service Manager from Classic Hyundai responded on 08/18/2014

Hi Shawn,

Thank you for your feedback. I applogize for the miscommunication on your last visit. Per our conversation today we will address the concern on your visit. Please let us know if there is anything else we can do.

Jennifer Burton
Service Manager
440-266-6740

MY
MELISSA Y.
Painesville, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
OIL CHANGE CAR WASH
GOOD OIL CHANGE POOR WASH IT LOOKED LIKE IT WAS NOT EVEN WASHED AND HAD SWIRL MARKS ON IT THEY ARE WILLING TO CORRECT THIS MATTER ON THE 15TH FOR ME WE SHALL SEEE THANK YOU
JENNIFER D B., Service Manager from Classic Hyundai responded on 08/07/2014

Hi Melissa,

Thank you for your feedback. I applogize that you were not happy with our complimentary wash with service. We will see you on the 15th to get the matter taken care of.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DC
DANIEL C.
Eastlake, OH
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2014 Category: Service
Issues Resolved
I am rescoring Classic Hyundai in Mentor Ohio to show my appreciation of their good faith in making every effort to address my concerns and resolve all issues to my satisfaction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2014 Category: Service
Classic Hyundai - Mentor Ohio
Mechanic work should be double-checked so that management is not embarrassed by customer complaints.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/18/2014

Hi Mr. Casey,

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm sorry for the problems you experienced with your service. I can assure you your next visit will be completely to your satisfaction.

If you have any concerns in the future, please call me directly.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/21/2014

Hi Mr. Casey,

Thank you for taking the time to rescore and allowing us the opportunity to correct your concerns. We look forward to seeing you on your next visit.

Jennifer Burton
Service Manager
440-266-6740

SB
Sue B.
Mentor, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Need to rescore my last review.......
I need to rescore my last service visit to five stars. I gave two stars originally due to my lengthy wait for a loaner vehicle but was pleasantly surprised to be called by the service manager to ask about my two star experience and was asked how she could improve the situation. Overall, five stars due to nice follow up.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2019 Category: Service
A bit slow this time.....
I should not be offered the use of a free loaner car when making a recall service appointment and be made to wait more than 30 minutes to drive away with the free loaner car. It should be a five minute process to drop off my car for recall service and to drive away in free loaner car.
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/04/2019

Good Afternoon Sue,

Thank you for taking the time to share your feedback. I apologize for the length of time to receive your loaner on your last visit. If possible I would like to speak with you more on the visit. Please feel free to contact me at your convenience at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/05/2019

Good Morning Sue,

I appreciate you taking the time to speak with me this morning and for the rescore. Please let me know if you ever need anything at all, I am always happy to help. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willowick, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/27/2019 Category: Service
Great dealership, slow service dept
Great place to buy a car but their service department is very slow.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Good Afternoon,

Thank you for taking the time to share your feedback. I apologize for the extended wait time on your last visit. If possible I would like to speak with you more about the visit, you can reach me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor On The Lake, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2019 Category: Service
mediocre at best
Did what they had too and that was it. No pride in work.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Concerns addressed
Jennifer acknowledged my concerns and rectified the situation. I will be getting a car wash this Friday.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2019 Category: Service
No car wash
If they are offered as a service for bringing your car to the dealer, it shouldn't take long to get one.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

I apologize there we some issues on your last service visit. If possible I would like to speak with you more. Please feel free to contact me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to speak with me this morning. I will see you Friday morning. Please let me know if there is anything you need before then. Have a great day.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Fantastic Customer Service
I had originally written a not-so-great review, simply due to the length of time it took to get maintenance done on my vehicle; but I received a phone call from the service manager who gave me a very sincere apology and offered a more than reasonable resolution. The quality of the customer service has always been exceptional, as has the workmanship of the mechanic staff.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Great work if you dont need your car for a day
They always do great work and at a fair price; but almost everytime I bring my car in it takes an entire day to get it back, even if it's a simple oil change. I've even made appointments thinking it would get me in and out sooner. Nope. Still a full day project for them. Maybe they should offer loaner cars if they plan to have your car for more than 4 hours.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Afternoon,

Thank you so for taking the time to share your feedback and for speaking with me today. I apologize again for the length of the visit. I hope I was able to help. Please let me know if there is ever anything else I can assist with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Afternoon,

Thank you so much for taking the time to rescore and for the very nice comments. See you next time.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2019 Category: Service
Poor maintenance and customer service.
The mechanics are ridiculous and the fact that I twice got my car back in poor condition is unacceptable. The only person that helped me properly was Mark. After the initial engine recall and not putting the radiator hose on, the woman I corresponded with denied everything and stated that “we had the best mechanic working on your vehicle, so I find it hard to believe he forgot something so simple.” Absolutely unacceptable and I am in the process of filing a complaint with the BBB.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Jennifer Burton
Service Manager
440-266-6740

JS
James S.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019 Category: Service
Poor Service Experience
There needs to be better communication methods established in the dealership staff. It appeared that some members of the staff didn't know what was going on with my vehicle and conveyed inaccurate information to me resulting in frustration and delays in getting my car returned to me.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/23/2019

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Beachwood, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2019 Category: Service
Prices too high and always an expensive repair is recommended
I never feel negative at Conrad’s but I always do at Classic Hyundai. I don’t go to the dealer unless I have to. Prices are outrageous and explanations are always vague. And there is always some major thing wrong. I stay away as much as I can.
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/05/2019

Jennifer Burton
Service Manager
440-266-6740