Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2489 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JS
James S.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019 Category: Service
Poor Service Experience
There needs to be better communication methods established in the dealership staff. It appeared that some members of the staff didn't know what was going on with my vehicle and conveyed inaccurate information to me resulting in frustration and delays in getting my car returned to me.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/23/2019

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Beachwood, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2019 Category: Service
Prices too high and always an expensive repair is recommended
I never feel negative at Conrad’s but I always do at Classic Hyundai. I don’t go to the dealer unless I have to. Prices are outrageous and explanations are always vague. And there is always some major thing wrong. I stay away as much as I can.
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/05/2019

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor On The Lake, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2018 Category: Service
Vehicle damage
Work was done fine
Got my car back damaged
JENNIFER D B., Service Manager from Classic Hyundai responded on 12/12/2018

Good Morning,

Thank you for taking the time to share your feedback. Per our conversation your vehicle is set for the repair to be performed from the last service. I apologize for the inconvenience. Please let me know if there is anything else you need.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Chardon, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2018 Category: Service
Quality gone away
This Elantra is nothing like my first one. You name a part....its been fixed even rebuilt the engine. The dealer has not followed through with ensuring quality repair especially after having the vehicle for 3 weeks and oil leaks stain my driveway. Very disappointed.
JENNIFER D B., Service Manager from Classic Hyundai responded on 09/17/2018

Good Morning,

Thank you so much for taking the time to share your feedback. I apologize for the recent issues with your vehicle. If possible I would like to speak with you more on the situation. Please feel free to contact me at your convenience at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Conneaut, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
Swing & a miss.
Look- I dont want this published to the public. I just want you and Hyundai to know the problem. And that its not fixed.
JENNIFER D B., Service Manager from Classic Hyundai responded on 07/18/2018

Good Afternoon,

Thank you for taking the time to give us your feedback. We appreciate the opportunity to service your vehicle.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JA
Jason A.
Painesville, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Resolved issue
Thank you for your quick response to our previous review. The recall repair is scheduled for next week and will be completed with minimal effort on our part. Thank you, Classic Hyundai!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Service department needs improvement
While we have had great experiences with the sales department, the service department lacks greatly in customer service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/24/2018

Good Afternoon,

Thank you so much for taking the time to share your feedback. I appreciate you taking the time to speak with me today and I apologize again for the inconvenience. We will get everything handled for you. Please let me know if there is anything else I can help with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Concerns resolved
The service manager solved my concerns and was very helpful!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2018 Category: Service
usually good service
The service department tried to upsell me into a new vehicle
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/15/2018

Good Morning,

Thank you so much for taking the time to give us your feedback and for speaking with me this morning. Please let me know if there is anything else I can help With. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/15/2018

Good Afternoon,

Thank you so much for taking the time to rescore us. I am happy to hear I was able to address the concerns. Please let me know if you need anything at all. 

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Very satisfied
Jennifer and her team explained and exceeded my expectations in correcting the problems I experienced earlier this week. I am very grateful and satisfied.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/05/2018 Category: Service
Disappointed
Unpleasant surprises
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/06/2018

Good Morning,

Thank you so much for taking the time to give us your feedback. I appreciate you taking the time to speak with me this morning. We will work on getting everything resolved. Please let me know if there is anything else I can assist with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/09/2018

Good Afternoon,

I am happy we were able to get the problems corrected and exceeded your expectations. Thank you so much for taking the time to rescore us. Please let me know if there is anything else I can assist with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CF
Cynthia F.
Newbury, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2018 Category: Service
Disappointing
Staff not very friendly
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/23/2018

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2018 Category: Service
Bad experience
Misinformed
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/16/2018

Good Afternoon,

Thank you so much for taking the time to give us your feedback. At your convenience I would like to speak with you more about your last service experience. Please feel free to contact me on my direct line 440-266-6741. 

Thank You,

Jennifer Burton
Service Manager
440-266-6740

MR
Melissa R.
Willoughby, OH
2016 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/11/2018 Category: Service
Great car terrible service
I would not recommend this place to any one
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/12/2018

Good Morning Melissa,

Thank you so much for taking the time to give us your feedback and for speaking with me this morning. I hope I was able to address your concerns. Please let me know if you need anything at all. 

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AB
Adam B.
Mentor On The Lake, OH
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/07/2017 Category: Service
Improve service time / staffing
Service is excellent however oil changes routinely take 1 hour+
This visit I had to cancel after 2.5 hours of waiting. Never even finished inspection. Won't be coming back which is a shame.
JENNIFER D B., Service Manager from Classic Hyundai responded on 12/08/2017

Good Morning Adam,

Thank you so much for taking the time to give us your feedback. I apologize for the inconvenience of you last service and if possible would like to speak with you about the visit. Please feel free to contact me at 440-266-6741 at your convenience.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

SL
Stephen L.
Chardon, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2017 Category: Service
Unhappy
Took to long. Wouldn't use my coupon
JENNIFER D B., Service Manager from Classic Hyundai responded on 07/18/2017

Jennifer Burton
Service Manager
440-266-6740

RB
Ruth B.
Madison, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2017 Category: Service
Service is problem
I have had several problema
JENNIFER D B., Service Manager from Classic Hyundai responded on 07/01/2017

Jennifer Burton
Service Manager
440-266-6740

SD
Stewart D.
Madison, OH
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/30/2017 Category: Service
Unknown existing issue
Took my car in fir service they cleared the codes but have no idea what caused them or what the problem was or still is. Left battery covers off and port doors open.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/02/2017

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Chardon, OH
2014 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2017 Category: Service
Took too long for something simple
Just to get snow tires off? Three hours??!!!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2017

Good Morning,

Thank you so much for taking the time to give us your feedback. I apologize for the delay with your last visit. I will review the visit with my staff to see where we can improve on our times. Please let me know if there is anything else you need. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Wickliffe, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2017 Category: Service
Satisfied Customer
Your dedication to customer satisfaction and support is what makes your company stand out in the crowd

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/02/2017 Category: Service
Disappointed
Service and recall appt was supposed to take an hour, ended up taking almost five hours
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/03/2017

Good Morning,

Thank you so much for taking the time to give us your feedback. I apologize for the issues with your last service visit and I appreciate you taking the time to speak with me this morning. I will be reviewing this visit with our service staff so we can improve for your next visit. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family. 

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/09/2017

Good Morning,

Thank you so much for taking the time to rescore us. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2016 Category: Service
Excellent response from service manager
I was very impressed with the time and effort service manager Jennifer Burton put into my case. While the underlying problem has not yet been resolved, she has assured me it will be given appropriate attention and that she will personally follow up to assure my satisfaction. She was very familiar with the issue I have, and explained the recall situation in detail. Again , I very much appreciate her time and responsiveness.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2016 Category: Service
Disappointing service
See previous coments
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/24/2016

Good Morning,

Thank you so much for taking the time to give us your feedback. I apologize for the frustration with your last service visit. I appreciate you taking the time to talk with me so we can get these issues resolved. I appreciate your patience and I will be in contact with you so we can get the issues with your vehicle resolved. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2016 Category: Service
Resolved!
The team did a fantastic job. Should it have been caught and resolved on first try...possibly, but the fact that they were persistent with finding a resolution to a problem that did not consistently happen is huge. The most difficult problems are ones that are not consistently happening. They found it. They resolved it. Much appreciated!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2016 Category: Service
Recommended Action = No Resolution
Scraping/Grinding noise in the rear and it was recommended to have both rear tires replaced and an alignment because of the cupping of the tread. Unfortunately, we spent a couple hundred dollars to have the noise still there
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2016

Good Afternoon,

Thank you so much for taking the time to give us your feedback. I appreciate you taking the time to speak with me this afternoon. I apologize for the inconvenience of having to bring the vehicle back in and I will be addressing the situation. Please let me know if you need anything else. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/11/2016

Good Morning,

Thank you so much for taking the time to rescore us. I apologize for the inconvenience of having to bring the vehicle back but I am pleased to hear we were able to resolve the issue. Please let e know if you need anything. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016 Category: Service
Easy to deal with, attentive to service.
Was able to resolve my issue's promptly and professionally.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/31/2016 Category: Service
Good Dealership
Excellent service for recalls, very professional.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/01/2016

Good Afternoon,

Thank you so much for taking the time to give us your feedback. I apologize that there were some issues with your last service. I would like to talk to you at your convenience to see where we can improve for future visits. Please contact me at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/02/2016

Good Afternoon,

Thank you so much for taking the time to rescore us. Thank you for taking the time to speak with me today and I am please to hear that everything was good with your last service. I applogize for the confusion with the survey. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740