Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2482 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


GC
Gabriella C.
Cleveland, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Classic Hyundai = Happiness
I absolutely LOVE this dealership! I purchased my vehicle from here & always bring it back whenever it needs service. I've never had a negative experience, whatsoever! The employees are super nice & helpful. I either work with Sydney or Ian W. In addition to providing excellent customer service, they also chit-chat with me & are incredibly amiable. It is very rare to find employees that are not only efficient & professional, but personable as well. Classic is lucky to have them! Due to the wonderful experience I have had over the past 3 years with Classic Hyundai, I will be purchasing my next vehicle from them in December. If you are in the market for a new car, GO HERE! I promise you won't be disappointed :)
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/06/2019

Good Morning Gabriella,

Thank you so much for taking the time to share your awesome service experience and for all your very nice words. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great Job
Great Job
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/05/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AC
Ana C.
Mentor, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Service
The people who assisted me were very polite and efficient, and they were able to take care of the matter in a timely fashion.
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/05/2019

Good Morning Ana,

Thank you so much for taking the time to share your positive feedback and for your kind words. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DH
Daniel H.
Madison, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great experience
My repair took quite a while, they gave me a very nice loaner.
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/04/2019

Good Afternoon Daniel,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle, Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JR
Jacqueline R.
Willoughby, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Exceptional Service
Moving to the area and giving up my forever mechanic (my uncle) was a hard pill to swallow, but the staff at Classic Hyundai have made this transition an easy one. The staff are knowledgeable, the service is quick and they automatically tell me if there are any recalls and take care of it on the spot. I highly recommend the extended comprehensive plan because it covers so much! I will not purchase another car from any other dealership because of the phenomenal service I have received thus far.
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/03/2019

Good Afternoon Jacqueline,

Thank you so much for taking the time to share your wonderful experience with our service department and for all your very kind words. We appreciate the opportunity to service your vehicle and for your continued loyalty. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AR
Alexander R.
Northville, MI
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Classic Difference
Classic Hyundai's service department is second to none, and the primary reason why my wife and I are on our 3rd car in a row from the dealer. Even on a holiday weekend they were able to squeeze me in for an unscheduled appointment and couldn't have been nicer about it.
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/03/2019

Good Morning Alexander,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BC
Barbara C.
Mentor, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Barb C.
I was upset that I had forgotten my newspaper so I could read it while waiting for my car. Well as it turned out, it was ready sooner that they estimated and would not have had time to read it. I also met two of the nicest people in the waiting room and talked with them most of the time. I almost wish it had taken longer!
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/03/2019

Good Morning Barbara,

Thank you so much for taking the time to share your wonderful service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Classic Hyundai is great
Professional and quick service
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/03/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating, We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KR
Keith R.
Cleveland, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great Experience
I had a appointment to have my car serviced on May 28th and the staff at Classic Hyundai was so kind and courteous from the moment I arrived until the moment I left! I’ll never buy a car from another dealership as long as I live in northeast Ohio!!
JENNIFER D B., Service Manager from Classic Hyundai responded on 06/03/2019

Good Morning Keith,

Thank you so much for taking the time to share your awesome service experience and for all your kind words. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

WO
William O.
Madison, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Maintenance
Great efficiency and gives good advice
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/31/2019

Good Morning William,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate you giving us the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CK
Christine K.
Painesville, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Another Good Experience at Classic Hyundai
Had to get my gas cap door assembly latch replaced under warranty. Typical excellent service from Classic Hyundai. Would recommend to anyone.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/30/2019

Good Afternoon Christine,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Fast Service and Friendly employees
Classic Hyundai is a great place to purchase a car and receive service. Service was fast and courteous = appreciated.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/29/2019

Good Afternoon,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

NR
Nancy R.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Hyundai meets all expectations
My experience for car maintenance is always quick,,the charges are more than reasonable and the employees are always courteous. I appreciate the waiting area with coffee and occasionally enjoy a good piece of fruit.: I am also very appreciative of the car wash.Thank you.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/29/2019

Good Morning Nancy,

Thank you so much for taking the time to share your positive service experience and for the 5 star  rating. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JC
Joseph C.
Mentor, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Service appointment.
I had an appointment and they took me on time . Service was good.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/29/2019

Good Morning Joseph,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DT
Deborah T.
Painesville, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
The people make it great
The whole team works together to make the car buying experience the best it can be. The care taken to meet my needs was above and beyond. I look forward to continuing my relationship with Classic.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/28/2019

Good Afternoon Deborah,

Thank you so much for taking the time to share your positive experience. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Ian
Ian always does a great job taking care of my cars
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/25/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BF
Brandon F.
Chardon, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Class Act at Classic!
The service Team at Classic Hyundai in Mentor, Ohio is second to none! And Hyundai as a business is second to none! They have always taken great care of me. And because of how the Team is there in Mentor, and how Hyundai stands behind their product I know my next vehicle will be purchased there at classic!

Thank you
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/25/2019

Good Morning Brandon,

Thank you so much for your amazing feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle and for your continued loyalty. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Kirtland, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
a
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JENNIFER D B., Service Manager from Classic Hyundai responded on 05/24/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CR
Carole R.
Mentor, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
They have a positive attitude and attend to the situation as soon as possible.
They conveniently located and very efficient in servicing my car.
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/22/2019

Good Afternoon Carole,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JG
Jennifer G.
Painesville, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
EVERYONE
I love classic Hyundai service. They brighten my day!
JENNIFER D B., Service Manager from Classic Hyundai responded on 05/22/2019

Good Afternoon Jennifer,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We love you too! Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740