Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2485 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


MA
Mary A.
Mayfield Heights, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great service.
Good service, friendly staff, nice waiting room with healthy snacks.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/24/2019

Good Morning Mary Anne,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BC
Bryan C.
Mentor, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Fast service
Got mud guards and bumper protector put on, plus oil change and tire rotation. They were right on time and got it done quick
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/24/2019

Good Morning Bryan,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.


Jennifer Burton
Service Manager
440-266-6740

JB
Joseph B.
Chardon, OH
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Staff helpful and friendly!
Excellent!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/24/2019

Good Morning Joseph,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DK
David K.
Mentor, OH
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Feedback
Was in for a recall - courteous. got the job done
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/24/2019

Good Morning David,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Northville, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Service after the sale!!!
As always Classic Hyundai"s service department goes above and beyond to ensure complete customer satisfaction. This is my 8th Hyundai and while the deals in the showroom get me in the door the service team keeps me coming back. The men and women in the service and parts department work hard to get me in and out, make sure the service is completed as expected and the car is clean. I can't say enough about the team in the back and most of them have been there for years - that says a lot too low turnover in employees. Management must take care of the employees and they in turn take care of the customer what a concept.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/23/2019

Good Morning,

Thank you so much for your amazing feedback and your continued loyalty, 8th Hyundai WOW! Please let me know if your need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CD
Corinne D.
Painesville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Excellent service Department!!!
Very well run, professional and genuinely helpful service department. Best dealership I have dealt with.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/23/2019

Good Morning Corinne,

Thank you for taking the time to share your wonderful service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

SD
Stewart D.
Euclid, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service is on point and very friendly and professional
Excellent
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/23/2019

Good Morning Stewart,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JA
Jessie A.
Mentor On The Lake, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Classic Service
When I arrived I was immediately welcomed and my service was completed in under an hour. When I got into the car it was washed and vacuumed which is a really nice touch.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/23/2019

Good Morning Jessie,

Thank you for taking the time to share your service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
the staff is great!
From my salesman, Nick, to the people in the back........everyone is very nice and knowledgeable. And they always answer your questions with a smile. It's a great group of people and a very professional, and super nice......Classic Hyundai has a great product and service is exceptional. And they wash your car any time you want!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/23/2019

Good Morning,

Thank you so much for taking the time to share your positive service experience and for all your kind words. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CF
Cathryn F.
Willoughby, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
I trust Classic Hyundai
Work is done in a timely manner, personnel are courteous and efficient, and my car is beautifully clean when I get it back.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/18/2019

Good Afternoon Cathryn,

Thank you so much for taking the time to share your wonderful feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BO
Beatrice O.
Eastlake, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Quick reliable service
The service personnel are alway very cordial and helpful. Service is usually done quickly. One of the best services around for Classic.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Beatrice,

Thank you so much for taking the time to share your wonderful service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Eastlake, OH
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great customer service
I always enjoy the personal service I get at the facility. There is seldom a wait for attention. I would definitely consider buying another car there because of the service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

MB
Michele B.
Willoughby, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service
I usually stay during service. Time flies by. The waiting room and bathrooms are always immaculate. And, it doesn't hurt that there is coffee, tea, water and fruit available. The staff is also very friendly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Michelle,

Thank you so much for taking the time to share your service experience and for your kind words. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
MyHyundai
Having difficulty with Blue link and customer service always busy/ not helpful - need help! Need password that dealer made

PH
Patrick H.
Perry, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
service is always timely.
very friendly and timely
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Patrick,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LF
Leonard F.
Burton, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
tires
excellent everything was ready when I arrived rental car was clean and ready service department did a great job
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/17/2019

Good Morning Leonard,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CP
Carolann P.
Solon, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Recall on computer
The service people are professional and courteous. I was in a time crunch and mentoned it to the service person and they were
able to accommodate my request. the waiting room is clean and comfortable. The basket of fruit and beverages are a very nice touch.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Afternoon Carolann,

Thank you for taking the time to share your positive feedback and for sharing your service experience. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Good Service
The location of the Hyundai dealer is convenient and the requested services were done efficiently and quickly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LR
Lawrence R.
Mentor, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Freindly Atmosphere
Sales people warming greet you and ask if you need assistance and or if you are here to see a specific sales person.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Lawrence,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CR
Calvin R.
Painesville, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Consistently Great Service
Ones greatness is not defined by how great a job they can do, but how consistent they are with doing a great job, every time. This is what the Classic Hyundai Service department is defined by; Their Constantly Great Service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Calvin,

Thank you so much for taking the time time to share your very kind words about our service department. Please let me know if there is ever anything I can help with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740