Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2489 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Painesville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Good Service
The location of the Hyundai dealer is convenient and the requested services were done efficiently and quickly.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LR
Lawrence R.
Mentor, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Freindly Atmosphere
Sales people warming greet you and ask if you need assistance and or if you are here to see a specific sales person.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Lawrence,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CR
Calvin R.
Painesville, OH
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Consistently Great Service
Ones greatness is not defined by how great a job they can do, but how consistent they are with doing a great job, every time. This is what the Classic Hyundai Service department is defined by; Their Constantly Great Service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning Calvin,

Thank you so much for taking the time time to share your very kind words about our service department. Please let me know if there is ever anything I can help with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LM
Leonard M.
Painesville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Excellence!!!
Working with Kyle and Jamie when purchasing my vehicles to the help I receive from Ian, Mark and Sidney in service, everything has been great!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Oil change service
On schedule, fast service friendly atmosphere and will definitely continue to have my car serviced at Classic!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2019

Good Morning,

Thank you so much for taking the time to share your positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
In and Out
Get in quick. They do the job. Then your out the door. Great service!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/10/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

RM
Ronald M.
Burton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great Service
The service department replaced the window switch on the driver front door. When reassembling it, the cable for the door latch was not attached. I took it in the next working day and they repaired it within 15 minutes. Everything works now.

RF
Ron F.
Euclid, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Great service
Classic goes above and beyond to make sure their customers are happy.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning Ron,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JF
James F.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Top notch service
I have owned my Hyundai Santa Fe Sport for almost 3 yrs now and I am very impressed by the vehicle itself AND the first class service at the dealership. Always quick and efficient and they never try to push something you don't need.
Warrantee issues as well as a recall issues are handled quickly and professionally and you get a nice clean car back with your keys.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning James,

Thank you so much for taking the time to share your positive experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Ashtabula, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Service
During routine service, a minor problem was discovered while inspecting the vehicle. A part needed to be ordered, and a follow up visit will be scheduled.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/08/2019

Good Morning,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
customer service
Easy to schedule the appointment
Work done correctly and done in a timely manner. Customers treated respectfully.
The price for the oil change was reasonable.
The car wash was a very nice surprise
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Afternoon,

Thank you so much for taking the time to share your service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CK
Charmaine K.
Madison, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
top notch service
Efficient and considerate....always.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Afternoon Charmaine,

Thank you so much for taking the time to share your your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

DS
Deborah S.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Great customer service
Service outstanding
Employees work hard to please customers.
Work done in a timely manner
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Morning Deborah,

Thank you for taking the time to share your very positive service experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Madison, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Fast service!
Oil change, tire rotation, car washed and all in under 45 minutes. Never a hassle.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Morning,

Thank you so much for taking the time to share your positive experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CP
Charles P.
Mentor, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Excellent Service
Very pleased with Classic Hyundai Service Department.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Morning Charles,

Thank you for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Fairport Harbor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Fantastic as always
I've always liked the service department at Classic. Everyone is friendly, they keep you posted on the status of your repairs and do a good job getting the repair done right.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/05/2019

Good Morning,

Thank you so much for taking the time to share your very nice feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Classic Hyundai Service
The service writer, Sydney was excellent. The service was quick and my car was sparkling clean when I left.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/04/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KF
Kathleen F.
Perry, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
service
they always fit me in to work with my schedule, they are informative of any changes or needs that are coming up
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Afternoon Kathleen,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

EF
Elizabeth F.
Willowick, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Quick and efficient service
Always courteous. Never a problem making an appointment. The service department always tells you if there is a problem and when it needs attended to
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Morning Elizabeth,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JP
Joseph P.
Willoughby, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Sr
Prompt service and did what was schedule
Ed for
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Morning Joseph,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740