Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2482 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5Overall Rating 4.8199974/5rating 4.8199974
Original
Overall Rating 2.34/5Overall Rating 2.34/5rating 2.34rating 2.34rating 2.34
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Grand River, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Great service
On time, good service, good price and everyone very nice!
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CE
Cheryl E.
Mentor, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Friendly and attentive
This is my first experience with Hyundai and so far it has been positive.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Good Morning Cheryl,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

RB
Rena B.
Willoughby, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
great efficient people.... great efficient service
The waiting room is neat, clean and provides a perfect arena for waiting. The refreshments provided are a plus not many places provide. I always enjoy my scheduled visits.
Thanks
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Good Morning Rena,

Thank you so much for taking the time to share your positive experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JY
John Y.
Mentor, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Engine software update
Service department was very friendly. Quickly completed update and had my car ready for me in an hour.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Good Morning John,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JB
John B.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Great service
Thank you
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/29/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LK
Linda K.
Perry, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Superb Service
I always get fast, friendly service at the Classic Hyundai service center. Employees are knowledgeable, patient and take time to answer questions and address any concerns I have.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/29/2019

Good Morning Linda,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

ML
Michael L.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Service the way you want it
Brought my car in for a Hyundai Service Campaign. I got there a little early for my appointment, but the car was taken back right away. I was told it would be 45 minutes to an hour and it was done in just under the 45 minutes including the complimentary wash.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/27/2019

Good Morning Michael,

Thank you so much for taking the time to share your wonderful feedback. We appreciate the opportunity to service your vehicle. Please let me know if there is anything you need. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

TR
Tina R.
Willoughby, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
CLASSIC
N/A
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/27/2019

Good Morning Tina,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Service personnel are, as always, friendly, professional, and efficient.
The personnel in Classic Hyundai's service department are always friendly, professional, and efficient. Most importantly, they listen, they advise, and they follow through. All of the service department personnel whom I have interacted with are assets to the dealership.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/27/2019

Good Morning,

Thank you so much for taking the time toy share your positive feedback and for all the kind words. Please let me know if I can assist with anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

LH
Larry H.
Painesville, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Good job
easy, fast, courteous
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/27/2019

Good Afternoon Larry,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Timberlake, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Service
The shop was professionally run and the area was neat and orderly. The waiting room was comfortable and made waiting for my vehicle easy.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/26/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

AW
Angela W.
Mentor, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
the employees
Great place
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon Angela,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CL
Carole L.
Painesville, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Professional
Always helpful, always friendly, always aim to please customer.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon Carole,

Thank you for taking the time to share your wonderful feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

NI
Nicholas I.
Painesville, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Oil change
Great service
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon Nicholas,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CE
Cheryl E.
Madison, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great
Been coming here for years. They are always great
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon Cheryl,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
satisfied customer
dealt with four staff members. all were knowledgable, patient, friendly, and helpful.
i replaced my old elantra with its younger brother.
need i say more?
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon,

Thank you so much for taking the time to share your positive feedback and for your continued loyalty. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

PS
Paul S.
Willoughby, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
very helpful
I love taking my car in for service. Both times they were done when they said they would be, they washed my car, and when I told them I was going to wait at a restaurant close by, they offered to drive me there.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/22/2019

Good Afternoon Paul,

Thank you so much for taking the time to share your positive experience. We appreciate the opportunity to service your vehicle and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

SD
Shawn D.
Mentor, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Quick Customer Service
Always pleasant and helpful. Service is quick and they wash the vehicle too.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/22/2019

Good Afternoon Shawn,

Thank you so much for taking the time to share your experience and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KH
Kelly H.
Highland Heights, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
The Service Team
The Classic Hyundai Service Team is easy to work with from setting the appointment to picking up our car. We have all the confidence in their advice and work.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/22/2019

Good Afternoon Kelly,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Jennifer Burton
Service Manager
440-266-6740

DK
David K.
Mentor, OH
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Recall work
We received a recall notice for our 2014 Tucson and needed the dealership to do the work. Dealership handled the "fix" and was courteous and did it in the time they said they would. I no longer take the car there for routine service because of the high cost. Recalls and warranty work is fine because my out-of-pocket is $0. If the costs were lower and were competitive, I would take my car there for routine service. Classic Hyundai has been great through all the vehicles I've purchased there over the years. I wish other Hyundai dealerships in the area were held to higher standards. A very bad sales experience at Hyundai of Bedford last year which involved some sales practices with a member of my family that were unconscionable and totally unethical have soured my feelings toward Hyundai in general. Your A+ BBB rating compared to their C- BBB rating speaks volumes for your dealership.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/25/2019

Good Afternoon,

Thank you for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740