Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2435 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5Overall Rating 4.8124956/5rating 4.8124956
Original
Overall Rating 2.35417/5Overall Rating 2.35417/5rating 2.35417rating 2.35417rating 2.35417
97% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


Verified Customer
Mentor On The Lake, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2019 Category: Service
mediocre at best
Did what they had too and that was it. No pride in work.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/29/2019

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Concerns addressed
Jennifer acknowledged my concerns and rectified the situation. I will be getting a car wash this Friday.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2019 Category: Service
No car wash
If they are offered as a service for bringing your car to the dealer, it shouldn't take long to get one.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

I apologize there we some issues on your last service visit. If possible I would like to speak with you more. Please feel free to contact me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/15/2019

Good Morning,

Thank you so much for taking the time to speak with me this morning. I will see you Friday morning. Please let me know if there is anything you need before then. Have a great day.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mentor, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Fantastic Customer Service
I had originally written a not-so-great review, simply due to the length of time it took to get maintenance done on my vehicle; but I received a phone call from the service manager who gave me a very sincere apology and offered a more than reasonable resolution. The quality of the customer service has always been exceptional, as has the workmanship of the mechanic staff.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Great work if you dont need your car for a day
They always do great work and at a fair price; but almost everytime I bring my car in it takes an entire day to get it back, even if it's a simple oil change. I've even made appointments thinking it would get me in and out sooner. Nope. Still a full day project for them. Maybe they should offer loaner cars if they plan to have your car for more than 4 hours.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Afternoon,

Thank you so for taking the time to share your feedback and for speaking with me today. I apologize again for the length of the visit. I hope I was able to help. Please let me know if there is ever anything else I can assist with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/03/2019

Good Afternoon,

Thank you so much for taking the time to rescore and for the very nice comments. See you next time.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Painesville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2019 Category: Service
Poor maintenance and customer service.
The mechanics are ridiculous and the fact that I twice got my car back in poor condition is unacceptable. The only person that helped me properly was Mark. After the initial engine recall and not putting the radiator hose on, the woman I corresponded with denied everything and stated that “we had the best mechanic working on your vehicle, so I find it hard to believe he forgot something so simple.” Absolutely unacceptable and I am in the process of filing a complaint with the BBB.
JENNIFER D B., Service Manager from Classic Hyundai responded on 04/01/2019

Jennifer Burton
Service Manager
440-266-6740

JS
James S.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019 Category: Service
Poor Service Experience
There needs to be better communication methods established in the dealership staff. It appeared that some members of the staff didn't know what was going on with my vehicle and conveyed inaccurate information to me resulting in frustration and delays in getting my car returned to me.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/23/2019

Jennifer Burton
Service Manager
440-266-6740

DG
Deborah G.
Willowick, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Could do better...
Made an appointment and still took 75 minutes for an oil change. I felt like they forgot about me. No communication. This was my first time going to Mentor Service because I have a new SUV. Not sure if I will retun for a second chance, might need to find another Hyundai dealership.

JM
John M.
Willowick, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2019 Category: Service
Poor service
Not happy with classic Hyundai in mentor.
JENNIFER D B., Service Manager from Classic Hyundai responded on 03/05/2019

Jennifer Burton
Service Manager
440-266-6740

RR
Rita R.
Mentor, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Exceptional Service at Classic Hyundai
Imagine creating a team consisting of exceptional Service from everyone at Classic.
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/26/2019

Good Morning Ron,

Thank you so much for your awesome review and the 5 star rating. We are here for you if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2019 Category: Service
Pricing not accurate
Had a coupon for $24.95 oil change with tire rotation and was charged $65. Very unhappy.
JENNIFER D B., Service Manager from Classic Hyundai responded on 02/21/2019

Good Afternoon,

Thank you for taking the time to speak with me this afternoon. I apologize again for the inconvenience and did apply what we spoke of to your account. Please let me know if there is anything else I can assist with.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

JW
Joanne W.
Willoughby, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2019 Category: Service
Oil change survey
The sign in the waiting room says "quick oil change. I don't see a 45 minute oil change as quick. I did not see a check off sheet to see if the service department did an inspection. The price on a tire rotation was too expensive.

Verified Customer
Beachwood, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2019 Category: Service
Prices too high and always an expensive repair is recommended
I never feel negative at Conrad’s but I always do at Classic Hyundai. I don’t go to the dealer unless I have to. Prices are outrageous and explanations are always vague. And there is always some major thing wrong. I stay away as much as I can.
JENNIFER D B., Service Manager from Classic Hyundai responded on 01/05/2019

Jennifer Burton
Service Manager
440-266-6740

SM
Shirley M.
Willoughby, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Efficient and friendly service
Able to schedule an appointment for service at my convenience and was greeted immediately on my arrival. Service was completed promptly. Waiting room was comfortable.
JENNIFER D B., Service Manager from Classic Hyundai responded on 12/17/2018

Good Afternoon Shirley,

Thank you so much for the wonderful review and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

ML
Michael L.
Wickliffe, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
it is what it is. a dealers service center.
Very happy with the service. I just got a 10.00 coupon from hgt.I do not need it now. Expires jan.31 too late.

Verified Customer
Mentor On The Lake, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2018 Category: Service
Vehicle damage
Work was done fine
Got my car back damaged
JENNIFER D B., Service Manager from Classic Hyundai responded on 12/12/2018

Good Morning,

Thank you for taking the time to share your feedback. Per our conversation your vehicle is set for the repair to be performed from the last service. I apologize for the inconvenience. Please let me know if there is anything else you need.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Geneva, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2018 Category: Service
Vehicle Service History is not updated
I have been here a couple times for maintenance/service. They did the service but not updated the vehicle service record. In which my hyundai account gives me warnings frequently
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/21/2018

Good Morning,

Thank you for taking the time to share your feedback. I apologize the maintenance was not reset on your last two visit. I did go in and get that reset for you and added a note to your customer file. Please let me know if there is anything else I can assist with. 

Thank You,

Jennifer Burton
Service Manager
440-266-6740

NK
Norbert K.
Mentor On The Lake, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great people
Courtesy, respect, cleanliness, excellent service, and they keep my automobile in excellent condition.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/12/2018

Good Morning Norbert,

Thank you so much for taking the time to share your awesome review and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank 

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Chesterland, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2018 Category: Service
They just dont pay attention
The service used to be very good but the last several times I've gotten an oil change, it has been very disappointing. Not resolving recalls, requiring multiple visits, etc.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning,

Thank you for taking the time to share your feedback. I applogize there were some issues with your last service visit. If possible I would like to speak with you more. Please feel free to contact me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CM
Charlene M.
Madison, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2018 Category: Service
Poor service department
We now have our fourth vehicle and fill that the service department has deteriorated..
JENNIFER D B., Service Manager from Classic Hyundai responded on 09/28/2018

Good Morning Charlene,
Thank you for taking the time to share your feedback. I apologize there were some issues with your last service visit. If possible I would like to speak with you more, please feel free to contact me on my direct line 440-266-6741 at your convenience.

Thank You,

Jennifer Burton
Service Manager
440-266-6740
JENNIFER D B., Service Manager from Classic Hyundai responded on 09/28/2018

Good Morning Charlene,

Thank you so much for taking the time to speak with me this morning on your last service visit. I apologize again for the issues with both vehicles. I will be sending you a follow up email with the information we spoke about. Please let me know if you need anything as all. Hopefully I was able to make this situation a little better. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Chardon, OH
2014 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2018 Category: Service
Quality gone away
This Elantra is nothing like my first one. You name a part....its been fixed even rebuilt the engine. The dealer has not followed through with ensuring quality repair especially after having the vehicle for 3 weeks and oil leaks stain my driveway. Very disappointed.
JENNIFER D B., Service Manager from Classic Hyundai responded on 09/17/2018

Good Morning,

Thank you so much for taking the time to share your feedback. I apologize for the recent issues with your vehicle. If possible I would like to speak with you more on the situation. Please feel free to contact me at your convenience at 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Conneaut, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
Swing & a miss.
Look- I dont want this published to the public. I just want you and Hyundai to know the problem. And that its not fixed.
JENNIFER D B., Service Manager from Classic Hyundai responded on 07/18/2018

Good Afternoon,

Thank you for taking the time to give us your feedback. We appreciate the opportunity to service your vehicle.

Thank You,

Jennifer Burton
Service Manager
440-266-6740