Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

788 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5rating 4.3600008
Original
Overall Rating 2.2799968/5Overall Rating 2.2799968/5rating 2.2799968rating 2.2799968rating 2.2799968
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Medford, OR
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Burned out head light.
Instant appointment. Short wait. The person who changed the head lights took the time to clean the plastic cover inside and out. And it needed it. Greatly appreciated the help!

SS
Sagen S.
Ashland, OR
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service Department
Great service advisors and mechanics. Donovan is the best and what he says he does!

Verified Customer
Eagle Point, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018 Category: Service
Thank you
Thank you

KT
Kathleen T.
Grants Pass, OR
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Friendliness & No pressure
He was very detailed and kind and gave honest answers of most important items to address. No pressure felt.

RD
Regina D.
Medford, OR
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Awesome Service
We received such wonderful service from the time we purchased the car to getting scheduled maintenance done. Butler Hyundai really puts the customer first.

Verified Customer
Klamath Falls, OR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service!
Service at Butler Hyundai is second to none! Donovan in the Services Dept. Knows his stuff and 8s great to work with. Thanks Donavan!

SH
Sharon H.
Rogue River, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
My tuson
The people are so very friendly.Always have a smile. Good PR

DD
Dennis D.
Medford, OR
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Quick reliable service
Very reliable service.

Verified Customer
Weed, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great service
Very prompt and friendly service

Verified Customer
Medford, OR
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Donovan
We came in to get a repair done and some of the parts were not in the box like they were supposed to be, but we were able to get one thing fixed and Donovan took the extra time to explain what was going on and took real good care of everything for us. He said he will reorder the part we still need and call us as soon as it arrives. He has helped us in the past and he is a asset to Hyundai service department.

EW
Eugene W.
Jacksonville, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Coffee and Quiet
Good place for service

SC
Scott C.
Crescent City, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Recall and Oil Change
Great to get the recall taken care of at the same time as my oil change

JB
Jennifer B.
Grants Pass, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The service department is the best part of Butler Hyundai !!
The service staff was on top of every scheduled appointment there are very professional and make you feel like you are important. My vehicle was done in a timely manner. In my opinion with a few exceptions ( Jon and Alex in sales who I enjoyed working with) are the best part of Butler Hyundai. Over all I feel I like I purchased a great vehicle and I am very happy with the car!!! I would recommend a Hyundai.

Verified Customer
Shady Cove, OR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Routine Service
Great Customer Service! Managed to get me in the same day I called and had it done earlier than promised. I'll be back.

BH
Brian H.
Ashland, OR
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
GREAT DEALERSHIP
They always provide a friendly atmosphere for service and I enjoy being there.

AB
Andrew B.
Medford, OR
2014 Hyundai Elantra Co
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018 Category: Service
It was ok
I feel like in the end I had a good person helping me but when i had my car towed in i left there pretty displeased.
Chuck B., Owner from Butler Hyundai Medford responded on 11/01/2018

We are Sorry for the way you were initially treated. I am glad the second person made you feel welcome. We have called a few times and would appreciate the opportunity to discuss this further. Please call me at 541-482-2521 if you get a chance.

Curtis Hancock
Fixed Operations Director


SC
Steven C.
Medford, OR
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Much Better Than Expected
Good people: a head and shoulders above most.
As with most dealership shops, service is not cheap. It is not, however, outrageously expensive, and both the service and customer service are superb. Outstanding (and often free) initial diagnostics, and absolutely no pressure to get the work done while you are there.
I will continue to do most of my work myself, but will definitely use Butler Hyundai for service beyond my competence. Further, I have already told my spouse that they should be her first stop if she has problems if I am gone.

SA
Sarah A.
Yreka, CA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Friendly and patient salesman
We went back many times over the course of a month to look at different models to be sure we bought what we really wanted. Our salesman was always patient and helpful.

Verified Customer
Grants Pass, OR
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/28/2018 Category: Service
my wife and myself like the car sales dept., but distrust the service dept..
I would think that Hyundai and Butler Hyundai would consider it extremely important that their clientele would perceive that the product and service that they share be of the highest quality. But also , is Butler personnel trying to sell a host of various unneeded services.
Chuck B., Owner from Butler Hyundai Medford responded on 10/29/2018

We appreciate your point of view and would like to clarify ours. We have left a message and would appreciate the opportunity to speak with you. Please give Donovan a call @ 541-245-5335


CB
Craig B.
Medford, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Service
Very helpful. Don't over sell.
Chuck B., Owner from Butler Hyundai Medford responded on 10/29/2018

Craig, Thank you so much for your great 5-star feedback from your recent service with us. We appreciate your business and we hope to see you again soon. --Butler Hyundai