Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

879 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.04/5Overall Rating 4.04/5Overall Rating 4.04/5Overall Rating 4.04/5rating 4.04
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
88% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BD
Brittany D.
Springfield, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Most of my experience was pleasant
Nick Pantle was very helpful and professional. I did have an issue with the other worker Dustin, when dropping off my car and key. He never greeted me, or made eye contact. When I did ask if all they needed was my key, he got a snarky tone when calling my name out and answering the question. Later that day, Dustin called me to tell me my car was done. I'm fairly positive he was hoping I didn't answer the call. He was very rude and unprofessional on the phone. When I mentioned I was at work, and not able to come in right away, he did say my car would be there all day, so when I am ready come down. I thanked him, apologized that it would be later, tried to thank him again and he decided to hang up on me. When I did go down to pick up my car, I wanted to speak to him to let him know he's behavior and attitude was unacceptable. He was fortunately on his lunch break, if he continues to be there I'll have someone else handle my services.
BREE A D. from Sheppard Hyundai responded on 06/17/2019

Thank you for telling us about your visit!  We apologize if you were unhappy with the customer service you received.  I will forward this onto our Service Manager so that he is aware.  We would love to service your vehicle needs again in the future.

                                   -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Good Service
Fast service, responsive
BREE A D. from Sheppard Hyundai responded on 06/14/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


Verified Customer
Springfield, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Customer service
Fast and reliable
BREE A D. from Sheppard Hyundai responded on 06/12/2019

Thank you for your response.  We appreciate your business.  We are glad you are happy with your service and we hope you return to service your vehicle needs in the future.

                        - Sheppard Motors Service Dept.


AK
Amy K.
Springfield, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Friendly staff, prompt service
Friendly staff, prompt service
BREE A D. from Sheppard Hyundai responded on 06/12/2019

Thank you for completing our survey.  We really appreciate the feedback.  We are glad you were happy with your service.

                             -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Customer
Greet customer service & hospitality.
BREE A D. from Sheppard Hyundai responded on 06/10/2019

We really appreciate you taking the time to complete the survey.  We are glad you were happy with your service and we hope you plan to return in the future!

                   Thank you! – Sheppard Motors Service


CS
Courteney S.
Eugene, OR
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great
Good customer service
BREE A D. from Sheppard Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


DL
David L.
Lakeside, OR
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
great service.
Great service We got the grill replaced under warranty the paint was peeling. We ordered nee car mats and they even washed it by hand also. Was done really fast and quick service and helpful from sales and parts
Thank you, we will be back. Also gave us a shuttle for free to mall while we waited.
BREE A D. from Sheppard Hyundai responded on 06/06/2019

Thank you for telling us about your visit!  Your feedback is very helpful.  We are glad you were happy with your service.  We would love the chance to continue servicing your vehicle needs in the future. 

                   -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
great customer service
The customer service agent helping me went the extra mile to sort out my warranty, which saved me a lot of money. He also made good recommendations about service needed to be done asap and what could wait.
BREE A D. from Sheppard Hyundai responded on 06/05/2019

Thank you for your response!  We appreciate your business.  We strive to give exceptional service.  If we ever fall short, please don’t hesitate to let us know.

                   -Sheppard Motors Service Dept.


SW
Sharon W.
Eugene, OR
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Much Improved
I had a very positive experience, compared with a previous encounter 18 mos. ago, when I was not quoted a charge in advance by the previous employee, who implied that she had quoted the amount and I was responsible for"not remembering."
Thank you for being the professional business I expect!
My leased Hyundai is in good hands!
BREE A D. from Sheppard Hyundai responded on 06/05/2019

Thank you for completing the survey.  We are glad you had a better experience this time around.  We are continuously working to improve our service.  We hope to service your vehicle again in the future!

                              -Sheppard Motors Service Dept.


Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
service dept
they were willing to work with me and iam from out of state
BREE A D. from Sheppard Hyundai responded on 06/03/2019

Thank you for completing the survey.  We appreciate your business and are glad we were able to help you out.

                              - Sheppard Motors Service Dept.


BO
Bret O.
Eugene, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Good experience on service and warranty work.
The service manager/scheduler made the experience easy and well-defined, kept me informed of progress, and provided full data for all repairs so I knew what I was expecting and receiving.
BREE A D. from Sheppard Hyundai responded on 05/29/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


BH
Brenda H.
North Bend, OR
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Excellent service
They are friendly and accommodating
BREE A D. from Sheppard Hyundai responded on 05/20/2019

Thank you for your response!  We appreciate your business.  We strive to give exceptional service.  If we ever fall short, please don’t hesitate to let us know.

                   -Sheppard Motors Service Dept.


RD
Robert D.
Creswell, OR
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Bob Dobkins
fantastic team. Got appointment came in 15 min. early and got out in 45 minutes. Car cleaned and ready to go. They brought the car to me so I did not have to walk to the line to get it. Great job.
BREE A D. from Sheppard Hyundai responded on 05/20/2019

We really appreciate you taking the time to complete the survey.  We are glad you were happy with your service and we hope you plan to return in the future!

                   Thank you! – Sheppard Motors Service


MV
Mark V.
Eugene, OR
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
The customer is important.
They seem to actually care about the customer.
BREE A D. from Sheppard Hyundai responded on 05/15/2019

Thank you so much for your feedback.  We really appreciate your service and hope you return for future service.

                     - Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Service was great.
Service was great.
BREE A D. from Sheppard Hyundai responded on 05/08/2019

Thank you for completing our survey.  We appreciate your feedback!

                     - Sheppard Motors Service Dept.


Verified Customer
Florence, OR
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Excellent service
First class
BREE A D. from Sheppard Hyundai responded on 05/06/2019

We really appreciate you taking the time to complete the survey.  We are glad you were happy with your service and we hope you plan to return in the future!

                   Thank you! – Sheppard Motors Service


Verified Customer
Seal Rock, OR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Excellent Service
Set up appointment at Sheppard in order to accomplish a call-back on the engine. This plus tire rotation and oil change were all completed quite quickly. Sheppard is in habit of driving customers to a near-by mall rather than have folks just wait at the dealership. This was a very nice added touch. As soon as the work was finished I was picked up at the mall and completed the transactions.
BREE A D. from Sheppard Hyundai responded on 05/06/2019

Thank you for your response!  We appreciate your business.  We strive to give exceptional service.  If we ever fall short, please don’t hesitate to let us know.

                   -Sheppard Motors Service Dept.


RB
Robert B.
Eugene, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Great Place to have my car serviced! I would recommend Sheppard Motors to anyone!
Great Place to have my car serviced! I would recommend Sheppard Motors to anyone!
BREE A D. from Sheppard Hyundai responded on 05/03/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


TL
Theresa L.
Eugene, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
good experience
Everyone I've encountered at Sheppard Hyundai has been cordial, considerate, cheerful, and knowledgeable. I've visited other dealerships in this town, and none have felt as comfortable as this one. I was grateful for the courtesy shuttle ride from the dealership to my place of employment when I left my car for routine maintenance. I was also thankful that they washed & vacuumed my car when they were done.
BREE A D. from Sheppard Hyundai responded on 04/26/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


DR
Diane R.
Eugene, OR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Recall
Service was for recall on a computer system issue. They found another computer issue with the airbags as well and fixed both. Great job.
BREE A D. from Sheppard Hyundai responded on 04/24/2019

We really appreciate you taking the time to complete the survey.  We are glad you were happy with your service and we hope you plan to return in the future!

                   Thank you! – Sheppard Motors Service