Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

879 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.04/5Overall Rating 4.04/5Overall Rating 4.04/5Overall Rating 4.04/5rating 4.04
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
88% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


ME
Margaret E.
Florence, OR
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2019 Category: Service
A New Sante Fe With a Recall for computer upgrade -- Less than 5,000 miles on Odometer
Love my cars, hate recalls -- have to drive 2 hours to get there and back
BREE A D. from Sheppard Hyundai responded on 08/12/2019

We apologize for any inconvenience you may have had.  Unfortunately all vehicles do require the occasional recall.  Hopefully you don't incur any other issues in the near future, but if you do we would love to service all of your vehicle needs.

                                  Sheppard Motors Service Dept.


Verified Customer
Roseburg, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Oil Change
Came for an oil change. Wish I didn’t have to drive 70 miles for a Hyundai Dealer and the only reason is because I bought a service plan which covers cost of oil change. Next vehicle will probably be a Toyota as the dealership is a mile down the road.

The dealership is nice but Hyundai needs more dealerships scattered through Oregon. No one really wants to drive this far for servicing a vehicle.
BREE A D. from Sheppard Hyundai responded on 07/17/2019

Thank you for your feedback.  Unfortunately we are unable to help with the distance but we do appreciate your business.  We would love to continue servicing your vehicle needs in the future.

                            -Sheppard Motors Service Dept.


JH
Jane H.
Eugene, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
prompt service, professional personnel
My 2018 Tuscon with 10K miles had a bad gasket, which leaked oil in my garage and driveway. Not happy about it. But the dealer took care of it the day I called. The bill was sent to the company. It restored some faith in the company policies.
BREE A D. from Sheppard Hyundai responded on 07/08/2019

We are glad you were happy with your service.  Thank you for taking the time to complete our survey.  Your feedback is very helpful.
                         - Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2019 Category: Service
oil change
required comments
BREE A D. from Sheppard Hyundai responded on 07/01/2019

Thank you for completing our survey.  We appreciate your feedback!

                               -Sheppard Motors Service Dept.


MB
Michael B.
Springfield, OR
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2019 Category: Service
Don't like being approched by sales people while waiting outside.
All ok.
BREE A D. from Sheppard Hyundai responded on 06/26/2019

Thank you for your response.  We appreciate your service and apologize if you were not 100% satisfied with our dealership.

                         -Sheppard Motors Service Dept.


SZ
Sylvia Z.
Eugene, OR
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Good service
Fixed the problem sooner than expected. Very comfortable waiting area and appreciated rides to and from home.
BREE A D. from Sheppard Hyundai responded on 06/21/2019

We really appreciate you taking the time to complete the survey.  We are glad you were happy with your service and we hope you plan to return in the future!

                   Thank you! – Sheppard Motors Service


MD
Mark D.
Eugene, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Tucson service
15K service went well.
BREE A D. from Sheppard Hyundai responded on 05/28/2019

Thank you for your response!  We appreciate your business.  We strive to give exceptional service.  If we ever fall short, please don’t hesitate to let us know.

                   -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Good work!
Though the service appointment took much longer than expected, I appreciated that Sheppard Hyundai offered suggestions on how to reduce service costs.
BREE A D. from Sheppard Hyundai responded on 05/03/2019

We apologize for any miscommunication and thank you for your feedback.  We hope you plan to return in the future.

                                         - Sheppard Motors Service Dept.


Verified Customer
Springfield, OR
2008 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Service
Repairs were done in a fairly short amount of time. The only complaint is that I had to wait a day for a loaner car but the shuttle service partially makes up for that.
BREE A D. from Sheppard Hyundai responded on 05/02/2019

Thank you for your feedback.  We appreciate your business!

                            -Sheppard Motors Service Dept.


LB
Laurie B.
Eugene, OR
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
comforable
Having visited Sheppard's many times, I feel comfortable there and not invisible or pressured into something.
BREE A D. from Sheppard Hyundai responded on 05/01/2019

Thank you for completing our survey.  We really appreciate the feedback.  We hope that we can service your vehicle needs in the future.

                                   -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2019 Category: Service
Update and oil
Everything went fine
BREE A D. from Sheppard Hyundai responded on 04/26/2019

Thank you for telling us about your visit.  We strive to give exceptional service.  We hope you plan to return in the future!


Verified Customer
Eugene, OR
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2019 Category: Service
Prompt and efficient
I was able to have the service done on the date I requested and the work was completed quickly.
BREE A D. from Sheppard Hyundai responded on 04/24/2019

Thank you for your response!  We appreciate your business. 


Verified Customer
Eugene, OR
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
N/A
N/A
BREE A D. from Sheppard Hyundai responded on 04/19/2019

Thank you for your feedback.  We appreciate your business and hope you return for service again in the future.

                               -Sheppard Motors Service Dept.


Verified Customer
Veneta, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
analysis
*
BREE A D. from Sheppard Hyundai responded on 04/18/2019

Thank you for taking the time to complete our survey!  We appreciate your honest feedback.  We are continuously working to improve our service.  We would love the chance continue servicing your vehicle needs in the future.

                      -Sheppard Motors Service Dept.


AM
Amy M.
Eugene, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Love my car!
Glad I got it!
BREE A D. from Sheppard Hyundai responded on 04/17/2019

Thank you for taking the time to complete our survey!  We appreciate your business.  We are continuously working to improve our service so if you have any issues in the future, please don’t hesitate to let us know about it.

                   -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Multiple visits to the dealership service dept.
Personnel were friendly.
BREE A D. from Sheppard Hyundai responded on 04/12/2019

Thank you for your response.  We apologize for any issues you may have incurred.  We are continuously working to improve our service.  We hope you plan to return in the future!

                          -Sheppard Motors Service Dept.


JL
Jennifer L.
Eugene, OR
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Convenient
Customer lounge made the wait comfortable.
BREE A D. from Sheppard Hyundai responded on 04/12/2019

Thank you for telling us about your visit.  We strive to give exceptional service.  We hope you continue servicing your vehicle here in the future!

                     -Sheppard Motors Service Dept.


Verified Customer
Eugene, OR
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
shorter service time
generally ok
BREE A D. from Sheppard Hyundai responded on 04/18/2019

Thank you for your response!  We appreciate your feedback.

                          - Sheppard Motors Service Dept.


BL
Bill L.
Eugene, OR
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Last service
Much better with the new service manager.
BREE A D. from Sheppard Hyundai responded on 04/10/2019

Thank you for taking the time to complete our survey.  We really appreciate your feedback.  We are continuously working to improve and would love to service your vehicle again in the future.


JH
Janice H.
Eugene, OR
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Sheppard Motors
The car had only 7800 miles on it when I took it in for a computer upgrade. I was told it was ok but 18 miles later I lost power and it went into safety mode. It with now need a complete wiring Hart.
BREE A D. from Sheppard Hyundai responded on 04/10/2019

Thank you for telling us about your visit!  We apologize for the inconvenience and hope you will continue to service your vehicle at our dealership.
                                   -Sheppard Motors Service Dept.