Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1615 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5rating 4.4242452
Original
Overall Rating 1.969697/5rating 1.969697rating 1.969697rating 1.969697rating 1.969697
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JW
Joel W.
Philadelphia, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Attention to detail
Pacifico has evolved their customer transportation process, now using Lyft which makes the service appointments that much easier.

MM
Michael M.
Philadelphia, PA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Happy Hyundai
Always Pleased and satisfied with work done and staff.

CR
Connie R.
Chadds Ford, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent Service
Pacifico always provides excellent customer service from the moment you arrive.

NT
Natalie T.
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
I'll be back
I always receive great service and the staff is friendly, courteous and fun. They make the experience pleasant.

JC
James C.
Philadelphia, PA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
State Inspection
It was a good job, got the custom treatment.
Thanks to Denis & Holly
& Mike & Mike in the task of state inspection..

RH
Rose H.
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Great Service
The staff is always very friendly

Verified Customer
Philadelphia, PA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
The service
The service time was great. Didn't have to spend half a day or more there.

BP
Brittany P.
Jenkintown, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
THEEE Preferred Car Dealership
As someone who has had previous car buying experiences for new and used vehicles, I have to say that Pacifico Hyundai has been the best hands down. I went in for my annual inspection which took less than an hour. I also didn’t realize in my warranty that part of my inspection was covered(I forget if it was the state or the emissions) but I only paid half of the full price!! I am able to book all my appointments online at my leisure and the customer service - from pulling into the service lane, in the waiting area with the pretzels and water, the wait time, and leaving with a car wash - doesn’t even feel like the hassles and experiences people go through at other dealerships. I definitely feel like every penny I spent on my car was ABSOLUTELY worth it!!

CY
Charles Y.
Philadelphia, PA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Satisfaction
No hassles

AM
Anthony M.
Philadelphia, PA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Recall
Was there for recent recall for Santa Fe and was finished in less time than expected.

MM
Mamie M.
Philadelphia, PA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Great Service but a little lengthy
Great Service but a little lengthy

KS
Karen S.
Wallingford, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Great Service Department
Had an upcoming appt for 60,000 mile check-up later this week, but my tire pressure light went on Monday morning. Took it over on my way into work. They offered to do the 60,000 mile check up then, so that I didn't have to come back. Since it was a long service (and not cheap) I was offered a rental car for the day. Pretty convenient.
Holly is best! She is really customer focused and she handles everything very professionally. Nice follow-up by Cynthia as well. Much appreciated. They give you a coupon for a free carwash which is nice. I made a suggestion to Cynthia that they consider washing the car FOR the customer for long/expensive appointments. She was very gracious and interested in my thoughts.

SM
Sharon M.
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Customer review
The people of color were only service techs, why are no people of color at the desk? Greeting customers?

GH
Grace C. H.
Philadelphia, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
I Always receive Excellent Customer Service at Pacifico Hyundai
I have been a loyal and highly satisfied customer since 2002. And, I have always had a very good Experience with Everyone. And, when I am there for Service: I can always depend on Dennis Golden. He is always kind, knowledgeable, reliable, and Professional. And, he interacts well with the technicians, to insure that my car is being serviced properly. Arthur Hawkins and Rob: They always do quality work, and I am always highly satisfied with their work. As Always, Thank You, and I Appreciate You All: My Pacifico Hyundai Family!!!

Verified Customer
Philadelphia, PA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Service
Service rep had a wonderful spirit and friendly..Pacifico Hyundai gets the job done.

AJ
Addraner J.
Philadelphia, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Great Service
The service was excellent as usual. Everyone was very helpful and did a great job and on time.

JW
Janet W.
East Lansdowne, PA
2012 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018 Category: Service
Liked the fact that they supplied Huber transportation as I have no one to take me there.
wish they could have notice the problem, but I will take it back if the problem gets worse

AA
Ayodeji A.
Brookhaven, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Great service
Great service and was prompt.

BM
Barbara M.
East Lansdowne, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Great Customer Service
I had a lot of questions regarding my car exempt state regulations. My question were answered with courtesy and professionalism.

JO
Jason O.
Blackwood, NJ
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
State inspection
I love the discounts I get from being a Pacifico for Life member.