Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1617 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5rating 4.4242452
Original
Overall Rating 1.969697/5rating 1.969697rating 1.969697rating 1.969697rating 1.969697
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Philadelphia, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2019 Category: Service
Only bad service
Done with dealer service
Matt F. from Pacifico Hyundai responded on 07/26/2019

 We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.


Verified Customer
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2019 Category: Service
Very bad customer service/wait time
Only spot available was after 1 month
Poor customer service
1.5 hour for an oil change
DENNIS M G. from Pacifico Hyundai responded on 07/12/2019

I do apologize for the service that you received that day. And hope that you would give us the opportunity to make your next experience a better one


GG
Gail G.
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2019 Category: Service
I think your costs of labor and materials is absurbed
LIke I said you need to cut your material and labor costs down. It seems like you are taking advantage of people. My service was only suppose to cost $40.00 or so and It costed me $390.00 for service for oil change, inspection and 2 tires which you claimed I needed to past inspection. I won't recommend anyone to come their for servicing their car and will let them know on my facebook page as well.
Matt F. from Pacifico Hyundai responded on 06/17/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


Verified Customer
Ridley Park, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
customer
no comments
Matt F. from Pacifico Hyundai responded on 06/12/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


MS
Mary S.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2019 Category: Service
It was ok
It was OK, better than expected
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


AJ
Arnette J.
Philadelphia, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Service rendered
Fast service. Holly service manager was very knowledgeable and pleasant. She explained and walked me through every step. She answered every question I asked. She

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2019 Category: Service
Engine recall
I’m tired of writing
HOLLY M. from Pacifico Hyundai responded on 04/09/2019

Sorry for any inconvience that occured while your vehicle was in the shop. Please let us know if there is any future issues we would be happy to assist you with. 


Verified Customer
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2019 Category: Service
Car review
I usually have great service buy plugged tire was not properly inflated.
Matt F. from Pacifico Hyundai responded on 03/27/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


HR
Harry R.
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/11/2019 Category: Service
Inspection
See previous comment.
Matt F. from Pacifico Hyundai responded on 02/14/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


SI
Sherry I.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great service
Thanks Holly for your help today! I can really tell that you care about resolving my issues with my vehicle.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2019 Category: Service
Worst service ever
Not welcoming experience!
HOLLY M. from Pacifico Hyundai responded on 02/11/2019

Spoke to customer. We are working on a plan to get the vehicle here and diagnosed. Sendind customer rescore for the survey due to our conversation eariler today. 


SH
Sabrina H.
Philadelphia, PA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2019 Category: Service
Going downhill
I bought my car in 2016 and they were great but have been going downhill afterwards. 2 years ago i had work done on the way home we heard a noise. We stopped at a gas station like 5 miles away only to find that i had missing and loose lug nuts. Last year was good. This year i felt like they were trying to get over!
Matt F. from Pacifico Hyundai responded on 01/28/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


RL
Richard L.
Philadelphia, PA
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
They take care of your car
They make you feel welcome.
Matt F. from Pacifico Hyundai responded on 01/28/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


EM
Edward M.
Philadelphia, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
Pacifico Hyundai
I’m not a big fan of Pacifico Hyundai
Matt F. from Pacifico Hyundai responded on 01/28/2019

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.


Verified Customer
Garnet Valley, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/09/2018 Category: Service
Communication needs to improve
Communication and manners by service staff needs to improve. You stand at the counter for 10 minutes before someone says anything to you while they type on the computer or talk to each other.
Matt F. from Pacifico Hyundai responded on 12/12/2018

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/17/2018 Category: Service
Needs improvements
There is no sign outside to tell u to pull up to the closed door to receive service, and the door will open.
JOE G. from Pacifico Hyundai responded on 11/19/2018

ear Clavelle Kirton,
Thank you very much for visiting our service department! I would like to apologize for the lack of signage for our service department as well as your engine noise and tire pressure issue. I have contacted a company that is making signs for our service department. I would also like to address the engine noise and tire pressure issue for you as soon as possible. Please contact me at your earliest opportunity and let me know when is best for you. 

Best regards,
Joe Gabriele
Parts and Service Director
215-365-0300 EXT 317


EB
Elizabeth B.
Philadelphia, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
AMAZING STAFF!!!!
The service department at Pacifico Hyundai has always been amazing to me, especially Dennis Golden!!! He consistently goes out of his way to make sure I am well taken care of. I have never had an issue with them, they have always done right by me. My only complaint would be with how HYUNDAI CORPORATE handled my case regarding the recall matter on my engine.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Worse experience
After dealing with Hyundai for 30 years,mostly 5 star service, this time was the worse. My car sat there for 9 weeks waiting for a new motor. Finally I get the call to pick my car up and the mechanic who installed my motor did not hook up the hoses properly. The antifreeze leaked out everywhere and the car shut down, AGAIN!!!!
HOLLY M. from Pacifico Hyundai responded on 11/15/2018

Spoke to customer and she stated she was not dissatisfied with Pacifico but with Hyundai due to the length of time it took them to make a decision on the course of action to take for the recall. Customer will rescore. 


CW
Clementin W.
Philadelphia, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Pleased
The problem was found and fixed it took three visits but it’s fixed now I’m very happy

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2018 Category: Service
Not happy
The workers is lazy and management is no better .
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/08/2018

Mr. Williams,I would ask you what happen that you would score us so low. Your tensioner was replaced under warranty. What did we not do to help you?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

FR
Frank R.
Philadelphia, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/02/2018 Category: Service
My service repair.
I cant answer yes or no to everything If I say yes it contradicts why I am not happy about parts of my visit's results. Not everything is o.k. I still have problems with the car that were not there before and some services that were said to be done are linked to what is going on now.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/02/2018

Mr. Richetti
I spoke with you this evening. I hope I was able to clearify what may or may not be related to previous repair. I know you are coming back in but would appricieate if you would rescore us

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

KR
Khari R.
Brookhaven, PA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2018 Category: Service
Service Manager Dennis
Guy has a serious chip on his shoulder
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 09/26/2018

Mr. Robinson, I see you were in for an oil and filter change and a headlamp repair. Could you please call me to explain what happen? 215-365-0300 ext 317

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

Verified Customer
Philadelphia, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2018 Category: Service
Appointments not honored if you don't wait
Whether I wait or leave and come back appointments should be honored.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 09/25/2018

I understand your fustration. If you need your vehicle by a certin time just let the advisors know and they will try to honor it. However if you just drop your vehicle off we have to take the people waiting first. Unless you request to be done by a certin time. Thank you for your business and hope this explination helps

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

Verified Customer
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2018 Category: Service
Emissions
Make sure you meet yearly time frame or you will be charged for emissions. No communication about this until after service.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 09/17/2018

I apologize for any confusion. You may not have been emissions exempt if your are less then 1 year. I am sure no one here was trying to charge you. If you come in and ask for inspection that is what is preformed. If you have any questions please call me

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com