Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1149 Reviews

ReScore Reviews‚ĄĘ (29)

ReScore
Overall Rating 3.5517252/5Overall Rating 3.5517252/5Overall Rating 3.5517252/5rating 3.5517252rating 3.5517252
Original
Overall Rating 2.06897/5Overall Rating 2.06897/5rating 2.06897rating 2.06897rating 2.06897
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Pittsburgh, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
AP
Great job.

Verified Customer
Pittsburgh, PA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Service
A-One

Verified Customer
Pittsburgh, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
My review
Great Techs & Advisors

RH
Robert H.
Pittsburgh, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Service Great, Sales an Embarresment to Rob Cochran!
Rob,
Receyntly saw you presentation at Tepper on the Internet. I understand what it means to be runner up for the Entrepreneur of the Year for E&Y. Congratulations. You are not the only one that went to CMU, so did I.

Your service people, customer facing and mechanics, are the best on every dimension. Service facilities as sub-standard and not competitive. For every car driven below ground, two other cars need to be moved. Desk area looks like the inside of a waste basket. How much could a coat of paint cost? Your employees should not have to world in a dump, let alone your customers have to do business in the ares. I suggested to them that their work area should be sent over to the #1 Cochran Collision Center for a redo. They are laughed.

Sales organization have forgotten the customer - When I arrived at 10 am a for service, asked a salesmen to get a quote on a tradein for my a 2015 Sonata Sport, 28,500 miles and get me price for the 2018 white G-80 in the showroom. Also reminded him at 12 pm, he said that he would be with me shortly. Shortly never came. Still waiting for my car from service at 1:45 pm. Talked to a thin sales manager type in show room standing there texting his girl friend. I asked, "Can I get a guote on that white G-80 with "last one" marked on the wind shield. He says, so and so moving cars, when he comes back he can help you. I simply said, "ok, I have been waiting 4 hours." So this sales supervisior cannot sell a car?

While waiting asked a sales guy, who was not busy too, "What does the last one mean?" "Last G-80 for 2018 model year?" He informs me that G-80 not selling very well and #1 Cochran not selling the G-80 anymore in the future. Was thinking, "What's wrong with the G-80?"

In 50 years of buying cars, have never been treated or seen anything like the commedy show a #1 Cochran Hyundai of South Hills car sales. The irony of this email is that you have a problem with this dealership, and I am guessing you will never see this email. My question to you, #1 at what?

Let's see if this review gets posted or falls on the editing floor?

You should be embarrassed.

Bob Harbage
203-858-6664 cell
Fox Chapel, PA
CMU Class of '65

AM
Anna M.
Longs, SC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Service personnel very helpful.
I live in South Carolina but my extended family lives in Pittsburgh. Each time I visit if I need service I know that I will be serviced by the best.ūüĆě
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Thank you for the great review and kind words!! Also thank you for stopping by and seeing us we appreciate the opportunity to serve you.

Have a great Holiday weekend.

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

HW
Howard W.
Pittsburgh, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Maintenance
Their Service Personnel always do a good job when I bring the car in for maintenance. This was only an oil change, so I waited for the car. It was done in well under the time that I was told it would take.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Great to hear my team got you in and out quickly. thank you for a great review!

Have a safe and happy Holiday weekend!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

JT
Jessica T.
Pittsburgh, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2019 Category: Service
Sonata
Notified me promptly aft matiniece
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Jessica

Hello it's Jim from SH Hyundai. Just wanted to respond back and ask you to please reach out to me when you get a minute. I would like to know what we could do better for you. I look forward to speaking with you soon. Have a great Holiday weekend.

Jim

James Jablonski
Service Manager 
4123433200
jjablonski@cochran.com

JM
James M.
Dormont, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Friendship, knowledge of my car, personal attention.
Attention to detail, excellent repair when needed, immediate service, car is ready on time, and finally the friendliness of all involved.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Great to hear my team made you feel "at home.." Thank you again for allowing us the chance to serve you.

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
My review
Competent Service Advisors & Techs
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Glad to hear my team addressed all of your needs.
Thank you again for choosing SH Hyundai!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Service Review
Appointment was easy to set up, car was taken on time and the service advisor answered my concerns with pleasantness and expertise.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Glad to hear my team answered all of you concerns. Thank you again for choosing SH Hyundai!!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Friendly personnel and easy scheduling
Scheduling was an easy phone call.
I waited for my car during its servicing, and the work was done in the estimated time.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/25/2019

Great to hear my team got you in and out. Thank you again for choosing SH Hyundai for your service needs.

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Service Technician is always friendly and I trust the work that is done by the mechanics.
Service Technician is friendly and I trust the work that is done by the mechanics.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/20/2019

Great to hear that my team was friendly. Also thank you for allowing us the chance to service your vehicle. 

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

JZ
Janine Z.
Carnegie, PA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
GREAT JOB
They always do a great job!
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/20/2019

Thank you for allowing us the chance to service your Hyundai.

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

WN
William N.
Pittsburgh, PA
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Employees are well trained and experienced and very polite.
I had my car for 5 years and it is still running wonderfully....I will never go anywhere else for a car.....They are the best car dealer in the United States.

Thank you
Rachel Ann Bovier
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/20/2019

So happy to hear the car is performing well. Also happy to hear that my team is performing up to your expectations. Thank you for allowing us the chance to service your vehicle.

have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

NT
Ned T.
Pittsburgh, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Work finished before the scheduled start time!
I made an appointment for my Sonata( low tire pressure in one tire) for 1:30PM. I dropped off my car at 8:10 am, the scheduled time for just the drop off, not the service. I got a call a little before 10:30 that the tire could not be repaired and that I needed a new one. However, I had a warranty that covered such a situation, the service rep (Jordan) said he already called the warranty company and got authorization to replace the tire, that he already replaced it, and the care was ready to be picked up! I got the car and was home over 2 hours before the service appointment was even scheduled to start. Talk about fast! It was very convenient for me to have the repair done "early", it allowed me to not have my afternoon interrupted. Thanks so much!
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/16/2019

Great to hear we were able to get you in and out. We appreciate the quick response and kind review. We look forward to seeing you again here on the drive.

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

JM
Jane M.
Pittsburgh, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Service center
Prompt courteous staff
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/15/2019

Jane 

Great to hear we got you in and out. Thank you again for allowing us the chance to service your Hyundai.

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Monroeville, PA
2013 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Update the status to customer
Call the customer or update the status when the equipment is delivered
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/15/2019

Ms Lee

Sorry to hear that your experience with us didn't go as planned. I left you a voice mail and would like to discuss the situation further with you. Please feel free to reach out to me anytime. i do apologize again and I am looking forward to speaking with you soon.

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/16/2019

Hello it's Jim again. I just left a voice mail for you as well. Please give me a call at your earliest convenience. I would like to discuss further with you about what happened on this visit.

Talk to you then

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/17/2019

Hi it's Jim again. I did just leave another voice mail and I would like to speak with you again about this service visit. Talk to you soon.

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
people,
nice all around, never and I say never have had a bad experience the whole staff is great I have purchased many automobiles from Cochran Hyundai and never have I had a bad experience..
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/13/2019

Awesome news to hear about my team!! So glad we make it easy and we are grateful to have the opportunity to service your Hyundai.

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

KB
Karen B.
Pittsburgh, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
excellent customer service
The service was prompt, efficient, speedy, and wait - comfortable. Love the service hours. Lets me get to work and on with my day with minimal fuss.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/08/2019

Great to hear we kept the "Fuss.." to a minimum. Thank you for allowing us the chance to service your vehicle and we look forward to seeing you again in the near future.

Take care and have a great day!

Jim 

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com

Verified Customer
Pittsburgh, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Friendly
Service is prompt and friendly.
JAMES J., Service Manager from #1 Cochran Hyundai of South Hills responded on 05/08/2019

Thank you for the great review and kind words. we look forward to seeing you again at your next service visit.

Have a great day!

Jim

James Jablonski
Service Manager 
4123433200ext 19017
jjablonski@cochran.com