Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

4126 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7586221/5Overall Rating 4.7586221/5Overall Rating 4.7586221/5Overall Rating 4.7586221/5rating 4.7586221
Original
Overall Rating 2.18966/5Overall Rating 2.18966/5rating 2.18966rating 2.18966rating 2.18966
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RR
Robert R.
Columbia, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2019 Category: Service
2017 Tucson
Read my responses to this survey.
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 09/12/2019

Thank you for taking the time to come in for service. I am sorry that your vehicle experienced a problem with the A/C system. I would like to speak with you about your service visit at your earliest convenience.

Aaron Shepard
Fixed Operations Director
Peacock Hyundai Columbia
(803)799-1234

DL
Doylene L.
Gaston, SC
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2019 Category: Service
Service wait time
Unacceptable
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 09/12/2019

Thank you for taking the time to come in for service. I will be reaching out to you shortly to go over your service visit. I would like to correct anything that we can going forward and look forward to speaking with you about this.

Aaron Shepard
Fixed Operations Director
Peacock Hyundai Columbia
(803)799-1234

AH
Albert H.
West Columbia, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Rescore review
After having my car in for the battery replacement and learning of the charge, I suppose I was in a state of shock. After several days, I attempted to contact the dealer for an explanation of the charge, which I might mention was a shock to several other customers in the waiting room. Contacting the dealer was an almost impossibility. After many calls and many disconnects, I finally reached Toya in the parts department. She advised me the battery had been charged with an incorrect dollar amount. Within a few minutes, she was able to tell me what the charge should have been and what my refund would be. The problem started with an incorrect charge and reacted like a Dorian. When I brought my car in for additional service, Rachel took over and was able to remedy the situation to a successful agreement. I thank all of you for your service, especially Toya and Rachel! Will see you soon---but I hope not to soon. Bert Hammond

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2019 Category: Service
A V Hammond
battery cost is excessive
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 09/12/2019

Thank you for taking the time to come in for service. Your survey means a lot to us and I am thankful that you came back in so we could correct this situation. With what we have done and how we were able to assist you I will be looking forward to seeing you for your next service visit.

Aaron Shepard
Fixed Operations Director
Peacock Hyundai Columbia
(803)799-1234

Verified Customer
Blythewood, SC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2019 Category: Service
So-so
Service was prompt... service rep was rude
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/27/2019

Thank you for taking the time come in for service. I know your time is important and to insure we can improve your service visit I would like to reach out to you at your earliest convenience.


Verified Customer
Lexington, SC
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2019 Category: Service
Initially unsteady
My only tip: KEEP your service records!

AC
Amanda C.
Irmo, SC
2011 Hyundai Veracruz
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/21/2019 Category: Service
Sloppy work
I’ve had issues here a few times in the past. This last experience was not bad, but not great. When I first arrived I stood around for almost 10 minutes before anyone behind the desk acknowledged my existence. There were several staff members in an office chatting. The person who finally did help was very nice, and the wait for the oil change and tire rotation was as expected. My complaint is that ever since leaving this dealership my steering wheel has been shaking, and I also noticed that the wrong service sticker is on my windshield (the recommended mileage is 20,000 less than my actual mileage). The last two times I’ve been here for an oil change they didn’t even put a sticker on my windshield. I also noticed a scuff and a dent on the back of my car that wasn’t there before. The sloppiness is unacceptable for the money and time I waste here. I don’t think I will be back. I will now have to call another tire place to see if they can figure out what they did to the alignment of my car.
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/27/2019

Thank you for taking the time to come in for service. I would like to reach out to you and see what we can do as far as your tire vibration goes and maintenance sticker. Can I reach out to you at your earliest convenience?


RP
Ruth P.
Ward, SC
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2019 Category: Service
Poor timing and work.
Poor time mamagement and poor quality. 2n# time back and y'all still don't know how to finish your jobs. Thanks!
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/23/2019

Thank you for taking the time to come in for service. I would like to appologize for length of time it took to service your vehicle. I would like to reach out to you to address some of your concerns and see what we can do to help you going forward.


Verified Customer
West Columbia, SC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
This was a RECALL service.
All went well. This was an all around good experience. Only problem, charges are too high for non warranty service, as is the case with most dealerships.

Verified Customer
Lexington, SC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Chris Thompson
My problem was never with the service adviser, Chris Thomson. He was always very efficient and noted on my service request exactly what I needed to be done.
My problem was with the service technicians not following the requests he noted on his orders and the post service clean up .

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/05/2019 Category: Service
Poor Service
see review
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/06/2019

Thank you for taking the time to come in for service. I do apologize that your serp. belt did not get returned to you. We currently use a third party company for the curtesy wash and a rear vacuum is not something that is included in the free wash.


HD
Harold D.
Barnwell, SC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2019 Category: Service
Bad service visits
Last two visits were bad
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/06/2019

We would like to thank you for coming in for service and we appologize for the inconveniece in the length of time it took. We are looking forward to getting your vehicle repaired properly when parts arrive. Rachel will be contacting you shortly to schedule your repair.


JB
Joshua B.
Columbia, SC
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2019 Category: Service
Not great visit
Service felt wasn’t made aware that my car was dropped off turned a one day repair into a 5 day ordeal
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/06/2019

Thank you for coming into your service department for repairs. We do appologize for the lenght of time it took as we did not have the condensor available at the time your vehicle came in. We will be looking forward to seeing you again and decreasing the turn around time.


Verified Customer
West Columbia, SC
2014 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2019 Category: Service
Service Department Has Declined
We’ve been loyal customers since we bought our cars six years ago. I’ve steadily felt like the service department has declined each time we go. This last time I was happy to see that there was an online appointment available for us to take in our vehicle since we were having issues with the battery.

When we arrived, the waiting area was packed and there was a line out the door to check in. I inquired later about this with some friendly advisors and it sounds like the service manager does not block off time slots online for appointments. Leading to customers all thinking they have an appointment at 9am, which probably creates a lot of stress for the staff, mechanics, and customers. This is a really poor short term revenue boost that will unfortunately cause long time loyal customers to go elsewhere. I hope they revise this practice.
PAUL C. from Peacock Hyundai Columbia responded on 07/24/2019

Thank you for your continued business in our service department. We strive for great turn around times, but at times we are busier than expected. We have streamlined a few processes to make your next vistit more enjoyable. Again, thank you for your business and trusting us with taking care of your vehicle.


MR
Michelle R.
Swansea, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/15/2019 Category: Service
Scheduling an appointment
Need more staff
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 07/16/2019

I would like to thank you for coming in for service. I appologize for the extended wait time. I would like to call you and see what I can do to make sure your next visit with us will be a better experience.


GM
Greggory M.
Lexington, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019 Category: Service
Oil change and tires rotation
Timeline was a better improvement.

MD
Marie D.
Mount Pleasant, SC
2012 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2019 Category: Service
Going back for 3rd service for same issue...
I purchased my Huyndai from the Jim Hudson Hyundai dealership because Jim Hudson was a personal friend of a mutual acquaintance. The purchase experience was exceptional, and I anticipated the same standards when the dealership was sold to the Peacock Group because Warner Peacock, too, was a friend of that same mutual acquaintance. I'm sorry to say that I've been disappointed, and that I would be hesitant to recommend purchasing a Hyundai unless the buyer has access to a dealership with a great service record.

UE
Ursula E.
Columbia, SC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
This is Sandy Redfern I took my mom in because her car is from there.
It is way to hard to get someone on the phone to make an appointment. You have an employee on your phone systems that doesn't even work there anymore. We waited for someone to responed to us as we stood at the counter. I understand that our gentalmen that took the car in was busy, however there were plenty of staff standing around that didn't even acknowledge us.I would like to say Ted was very helpful.

Verified Customer
Sumter, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Better late than never
Told oil change would take 1 hour and ten minutes wound up waiting 2 hours 15 minutes. If my wife had not gone outside after 2 hours I would not have known car was already done and sitting in lot. When asked was told just a minute waited the additional 15 minutes.

Verified Customer
Charlotte, NC
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2019 Category: Service
Poor experience!
One of the poor experience... the people working were more interested in selling than customer service
PAUL V. from Peacock Hyundai Columbia responded on 06/11/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.


PT
Patricia T.
Lexington, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2019 Category: Service
poor communication
Really bad experience with service department, poor communication, doing work before estimate was given, was going to put inferior quality tires on car. Need to listen to your customers!!
PAUL V. from Peacock Hyundai Columbia responded on 06/07/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.


Verified Customer
Myrtle Beach, SC
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2019 Category: Service
Bad communication
Long story short I had to call them two days in a row to find out what was wrong with my car. Not very professional in my opinion!
PAUL V. from Peacock Hyundai Columbia responded on 06/06/2019

Thank you for your response. These surveys good or bad help to understand the areas we need to work on.