Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

4149 Reviews

ReScore Reviews™ (59)

ReScore
Overall Rating 4.7627115/5Overall Rating 4.7627115/5Overall Rating 4.7627115/5Overall Rating 4.7627115/5rating 4.7627115
Original
Overall Rating 2.16949/5Overall Rating 2.16949/5rating 2.16949rating 2.16949rating 2.16949
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


DS
DEIRDRE S.
Columbia, SC
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019
It wasn't what I am used to
I usually get great service when I come in, this time was lacking. I arrived on time for my appointment and had to wait while the two employees at the desk finished up what they were doing which included making phone calls...when I was acknowledged I inquired about an additional service for my vehicle, I was assured that it would be looked into and a price given to me, it wasn't done...my wait was over 2 hours, I finally went to ask how long more it would be and I noticed that my keys were sitting on the counter, I pointed them out, the employee made another phone call before getting my paperwork ready for me to check out...it made me wonder how long more I would have been there if I hadn't checked...my car was cleaner on the outside than it was when I bought it in so I know that someone had attempted to wash it and the driver side front and back had vacuumed but the other side was not, I guess that side will be done next time...I usually have a great experience when I bring my vehicle in so I gave it 4 stars but if this had been my 1st visit i would have given it a 3 or less.

HR
Harold R.
Columbia, SC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Quality of Service
The service department at Peacock Hyundai is made up of caring professionals who are genuinely concerned with providing quality service to insure that the vehicles that they provide maintenance for are well cared for. They are both friendly and courteous and keep the customer informed of actions taken and the expected time to complete maintenance issues. Excellent Staff.

PG
Patricia G.
West Columbia, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Customer Servive
Absolutely the best customer service. I had to wait a little, even though I had an appointment, but they apologized. They were very busy but still listened to me and did not make me feel like they were in a rush.

Verified Customer
Columbia, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Friendly and helpful service
Great service!

JB
Joshua B.
Columbia, SC
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2019 Category: Service
Not great visit
Service felt wasn’t made aware that my car was dropped off turned a one day repair into a 5 day ordeal
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 08/06/2019

Thank you for coming into your service department for repairs. We do appologize for the lenght of time it took as we did not have the condensor available at the time your vehicle came in. We will be looking forward to seeing you again and decreasing the turn around time.


TH
Thomas H.
Lexington, SC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
Don't expect a call back
Recall update did as expected. Just trouble getting anyone to call back after leaving messages to get an appointment. Online appointment service would not let me make an appointment because it was a recall on my Santa Fe. I love my Santa Fe

Verified Customer
Columbia, SC
2019 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
1 person working, 4 others sitting around
I took my Hyundai in for a simple oil change and did not have to deal with the parts department or anything. I realize there are a handful of people that work in the service department who don’t technically work as service managers but the day I took my car in there was only 1 service manager taking care of newly arriving customers and getting customers who had their cars serviced checked out and on their way.

He was doing all this work while there was a group of 4 gentlemen literally sitting in the adjacent office eating lunch and joking around. I know my car had received its service but I had to wait an additional 30-40 mins to check out because there was only 1 person helping customers.

I wonder if any of them had offered to help the 1 service manager that was working for 8 different customers, then customers would have gotten in and out of there quicker. It just seemed like a colossal waste of resources and an unfair workload on the service manager

HD
Henry D.
Chapin, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Smiling faces
Everything was in order.

MD
Marie D.
Mount Pleasant, SC
2012 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2019 Category: Service
Still hoping to give a better review...
Waiting to see if the 3rd visit for same/related issue has resolved the problem.

PS
Paige S.
Lexington, SC
2014 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2019 Category: Service
.
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DR
Dianne R.
Columbia, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Knowledge
Very accommodating and knowledgeable regarding the services.

Verified Customer
Columbia, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great service department
The service department did exactly what I needed to keep my car in top performing shape.

PM
Patricia M.
Columbia, SC
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Excellent go
Treated me with respect an can't find a better place togo

Verified Customer
Lexington, SC
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Consistently 5 Stars
Even after the change to Peacock, this dealership has consistently provided 5 star support. Every time I come for service, I am taken care of, regardless of the advisor I receive.

Verified Customer
Irmo, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Fast Service
Got in and out in an hour for oil change and car wash. Waiting room is very comfortable and appreciated the complimentary bottled water.

MB
Muralikrishna B.
West Columbia, SC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Oil change with appointment
Its pleasant place to wait. I

TA
Tracey A.
Columbia, SC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Good job
They do a good job

Verified Customer
Hopkins, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Customer service
Great job
AARON S., Fixed Operations Director from Peacock Hyundai Columbia responded on 07/24/2019

We would like to thank you for coming in for service and taking the time to share your experience. We look forward to seeing you back in for service and we will continue to strive for excellence when it comes to your service visit!


RC
Roosevelt C.
Columbia, SC
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Service departments at location always excellent
Have used this service department from the time the location was a Mitsubishi Dealer. The service department has always been excellent.

SS
Shaniqua S.
Irmo, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2019 Category: Service
Wonderful Experience! Thank you!
Very good experience overall. The level of courtesy, kindness and conversation was fantastic. My only concern is that the car appeared to be ready well before I was called to check out. I was treated so well that I believe it was strictly related to the number of people waiting and that everyone was giving their best.