Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

4064 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.7499963/5Overall Rating 4.7499963/5Overall Rating 4.7499963/5Overall Rating 4.7499963/5rating 4.7499963
Original
Overall Rating 2.19643/5Overall Rating 2.19643/5rating 2.19643rating 2.19643rating 2.19643
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Chapin, SC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
They do good work
My car was fixed in a timely manner.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2019 Category: Service
Check the Warranty status before quoting prices
I went in to the dealership while waiting for the car. I wander around inside, looked at the cars then stood in the middle of the sales floor. Finally a salesman put a call on hold to ask me if he could help me. I didn't see any customers. You need at least a receptionist.
PAUL V. from Peacock Hyundai Columbia responded on 05/10/2019

Thank you for your response and your rescore.


AS
Angela S.
Columbia, SC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Customer Service
they took care of my issue and seem to really care.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Customer Service
Customer service was good but the time frame my car was there was too long without an update and issue not resolved with my car.
PAUL V. from Peacock Hyundai Columbia responded on 04/03/2019

I'm very sorry for your wait time. These surveys good or bad help us to understand the areas we need to work on. Thank you for your buisness.

PAUL V. from Peacock Hyundai Columbia responded on 04/10/2019

Thank you for your rescore.


DG
Derek G.
West Columbia, SC
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Satisfied
Satisfied..comfortable.pleasant

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
Satisfied
😌 satisfied
PAUL V. from Peacock Hyundai Columbia responded on 03/13/2019

Thank you for your buisness.


SP
Susan P.
Columbia, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2018 Category: Service
Lack of communication about price increase
I appreciate your effort to discuss my review and your offer with regard to my next service appointment. However, I still intend to compare prices with another local Hyundai dealership.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/26/2018 Category: Service
increased price for service (by almost $100)
The dealership did not honor the estimate previously given for service and did not communicate a price change prior or durning servicing.
PAUL V. from Peacock Hyundai Columbia responded on 12/26/2018

Thank you for your buisness. I've spoken to Adam. We take the surveys seriously and very constructive. Thanks again and i do applogize for the miscommunication.


BK
Bonnie K.
Leesville, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Customer Service at its Finest!
The Service Team at Peacock Hyundai is AWESOME! We had an issue with a repair and they gave it top priority!! They listened, understood and solved the problem quickly. This team knows how to provide exceptional Customer Service! I will be a returning customer. Thank you so much!

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Tech didn't check their work
This is the first time I've used Peacock Hyundai for service on my Sonata. I would like to give them the opportunity to correct the issues I experienced. My issue is not with the Service Reps, it's with the mechanics.
PAUL V. from Peacock Hyundai Columbia responded on 10/10/2018

I enjoyed working with ya'll to help get this resolved. I am here to help assist anytime. Without customers we have nothing. Thank you for agreeing to take the rescore. I will send it after this reponse.


Verified Customer
Chapin, SC
2014 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Everyone seems to care
People want to do a good job and put the "customer first".

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/26/2018 Category: Service
Not So Great
This repair had been on going for over a month. The service advisor did everything he could to make repairs go smoothly. Perhaps the "new dealer take over" caused many of the problems. With total billings at $7,000 there were a lot of opportunities.
PAUL V. from Peacock Hyundai Columbia responded on 09/28/2018

Thank you very much for your buisness. These surveys good or bad help us to know our weaknesses and help us to get better. Also thank you for agreeing to rescore Adam. His cell 803-528-0053. Thanks again


GM
Geoffrey M.
Columbia, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Clarification
Dealership needs to clarify at purchase what is & is not covered when buyer pre-pays for maintenance services at 7500, 15000, etc miles.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2018 Category: Service
Extra costs @ 15k
Service technician polite & responsive to my questions about $350 extra parts & labor I thought had been paid for when I bought the Tucson at this dealership.
PAUL V. from Peacock Hyundai Columbia responded on 09/14/2018

Thank you for your buisness.

PAUL V. from Peacock Hyundai Columbia responded on 09/17/2018

Thank you


TD
Toby D.
Branchville, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service
This review only covers your service department. My dealings with the new sales department (Peacock) was horrible!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2018 Category: Service
Sales Office
This location changed name and owner, service still good but sales really bad.
PAUL V. from Peacock Hyundai Columbia responded on 09/13/2018

Again I'm very sorry for the way that it went in our sales department. I'm glad I was here to help get what we could resolved. Thanks again for rescoring. Unfortunaely the survey doesn't let you know sales or service. I will send the rescore right after this. Thanks

PAUL V. from Peacock Hyundai Columbia responded on 09/15/2018

Thank you for the rescore


Verified Customer
Winnsboro, SC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Wait time too long
Waited to long and service was too expensive but the customer service rep was very helpful.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Wait time too long
Too expensive and wait time too long. If I come for an oil change I expect an oil change. They did other things and expected me to pay for it.
PAUL V. from Peacock Hyundai Columbia responded on 09/12/2018

I'm very sorry for your wait time. We will evalaute wait times and our prices. Thank you very much for your buisness. Next visit,remind Chris to give you a 15% discount per Paul. Also thank you for choosing to rescore. Just print this response and give it to Chris next visit.

PAUL V. from Peacock Hyundai Columbia responded on 09/15/2018

Thank you for the rescore


Verified Customer
Columbia, SC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Customer Service
Excellent Customer Service was provided to me by Chris Thompson. He was very attentive to my needs and ensured that he completed all of my issues in a timely. Thanks for your continued service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Customer Servixe
The new phone lines are horrible. You cannot reach your Service Rep since Peacock.took over. Scheduled for my Service Rep when he was on vacation. You can never leave a voicemail for everyone. Chris Thompson is an Excellent Service Rep and he was able to help me and is one of the best Service Rep. Some of the Reps are nonchalant and one sent me away and told me to come back when Chris was back since he was familiar with my car.
PAUL V. from Peacock Hyundai Columbia responded on 08/09/2018

I glad we was able to discuss your issues. I will continue to work to make things better. Without customers like yourself we don't have anything. Thanks again for your buisness and doing a rescore.

PAUL V. from Peacock Hyundai Columbia responded on 08/13/2018

Thank you for providing the rescore.

PAUL V. from Peacock Hyundai Columbia responded on 08/14/2018

Thanks. We will definately do our best to take care of you next visit. Thanks again for the rescore

PAUL V. from Peacock Hyundai Columbia responded on 08/20/2018

Thank you for your buisness.


Verified Customer
Lexington, SC
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Good customer service
All I have to say is that Wyatt at Jim Hudson Hyundai is probably the best representative at a dealership I’ve encountered. He is knowledgeable and willing to talk to you about the problems you are having with your car. Honestly he may know more about vehicles than the service department but that is another topic. He is willing to do whatever it takes to make sure you are satisfied and i highly recommend him, he is a great guy. The people who actually service the car however are questionable would not recommend.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2018 Category: Service
Awful service team, but the bathroom is nice
Honestly the most slack service department out there. Takes days to put in some sensors along with them miss diagnosing things costing you money. Then when you are told it’s ready it’s not, you’ll wait hours in the lobby and get into a car that has a check engine light. Then barely receive information about how they are going to fix that along with another week to do that. This place may be good for an oil change, maybe. But they have a very clean bathroom.
PAUL V. from Peacock Hyundai Columbia responded on 06/09/2018

I'm sorry we are having to keep your car so long. We are working with Hyundai Tech hotline to help resolve. Hopefully Wyatt will have some good news soon. I'm sending out the rescore per Wyatt. Thanks

PAUL V. from Peacock Hyundai Columbia responded on 06/13/2018

Thank you


JK
John K.
Lexington, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
Brian from Jim Hudson Hyundai...great guy
If your looking for a place you can trust, look no further. I know the stereotypes of car dealer service centers. Those do not apply here! I don’t know any of these people personally and I’m not employed by this business. I can tell you they are all about giving you top notch service! Customer service is excellent! I’ve take my car here twice, can’t remember the first guys name (Adam maybe) and this time Brian. Both are guys I feel comfortable doing business with. Jim Hudson Hyundai is a place that is seems to be built on customer service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2018 Category: Service
Brian gets 2 thumbs up
Brian the service guy at the desk was respectful, polite and very professional. His attitude was much appreciated. As was the first guy I spoke to during my first visit/problem. I would recommend this place to others but I’d also be honest.
Morgan M. from Peacock Hyundai Columbia responded on 05/28/2018

John, thank you for your feedback. Brian or myself would love to speak with you more about this situation and take care of your next service visit to apologize for our mistake! Please take a moment to contact us!! 

Thank you!
Morgan Miller
Customer Relations Manager
803.799.1234

Morgan M. from Peacock Hyundai Columbia responded on 05/31/2018

Thank you for allowing us to fix our mistake and giving us another chance! We appreciate your business and will continue to give five star service!

Morgan Miller
Customer Relations Manager


GM
Greggory M.
Lexington, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Offer good deal cuz of waiting time
The manager did understood abt timeline to wait that long but he handed very good and try to give customer satisfaction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Need timeline
They promised to finish in 30 mins but delay for 2 hrs. Too long to waited.
Morgan M. from Peacock Hyundai Columbia responded on 04/04/2018

Thank you for bringing this to our attention. We know that your time is valuable and hope to have another opportunity to show you that. We would like to speak with you more on the matter, and hopefully restore your faith in Jim Hudson Hyundai!

Morgan Miller
Customer Relations Manager
803.799.1234


Verified Customer
Columbia, SC
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
The best service advisor. Grate improvement
My service advisor Adam made contact with me and is making arrangements to have me taken care of he was very apologetic very courteous very kind and willing to help any way possible to take care of my problem he is very helpful

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2018 Category: Service
The guys that do the work in the back
Adam did a great job working with me to get things corrected
Morgan M. from Peacock Hyundai Columbia responded on 03/21/2018

We apologize for your last service visit. Thank you for allowing us to fix the problem! We will be in contact with you when you wood panel arrives. Again, thank you for your business and allowing us to fix our mistake!



Morgan Miller
Customer Relations Manager


LH
Leisha H.
Columbia, SC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
First choice
Jim Hudson will never leave you hanging

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/10/2018 Category: Service
Disappointed
Just wish I didn't get a nail in my tire after getting an oil change
Morgan M. from Peacock Hyundai Columbia responded on 03/12/2018

Mrs. Horton, 

We are sorry to hear about the nail in your tire. Jamie will be calling you soon to speak to you more on the issue! If you would like to contact me as well please do not hesitate.

Morgan Miller
Customer Relations Manager
803.799.1234

Morgan M. from Peacock Hyundai Columbia responded on 03/19/2018

Thank you very much Mrs. Horton! If you need anything else please don't hesitate to contact us. We appreciate your business and look forward to working with you again in the future!

Morgan Miller
Customer Relations Manager


EW
Eddie W.
Hopkins, SC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018 Category: Service

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2018 Category: Service
Battery
I was a little disappointed that Hyundai had a mileage limit on a car battery. Who does that? I will keep that in mind next time buy a car.
NICHOLAS C. from Peacock Hyundai Columbia responded on 02/27/2018

My apologies for the communication of warranty on the battery. You 2016 Santa Fe has a 3 year of 36,000 mile warranty on the battery. I reviewed the repair order and you had exceeded the 36,000 mile warranty.

When the battery was removed, the car has to relearn the mpg track, as it is based on real time driving conditions.

I will be in contact with you. Again my sincerest apologies.

Nick Counts
Asst. Service Manager 

NICHOLAS C. from Peacock Hyundai Columbia responded on 02/27/2018

It was great talking with you today! I am glad I was able to explain the warranties to you. I arrpeciae you taking the time to re-score our service team. We look forward to the 5 star review!

Nick Counts
Asst. Service Manager

NICHOLAS C. from Peacock Hyundai Columbia responded on 02/28/2018

Thanks!!! I apreciate the rescore!

Nick Counts
Asst. Service Manager


KC
Kelly C.
Lexington, SC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Service
I love that Hyundai tries to satisfy their customers
I'll admit that I wasn't happy when I left, but I love a company who calls me back, talks things out and tries to satisfy the customer.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2018 Category: Service
Love the car, not the service department
I took my car in this past week for an oil change and to check 2 tires that were getting low during cold weather .... Not remembering that less than 9 months ago I took it in for the same thing ... 9 months ago, they found a leak in a place that couldn't be plugged. Last week, they pulled that same crap on me and I was stupid enough not to remember that I'd just replaced it. While waiting, I texted my dad and he ranked if I didn't just replace it. I asked the service tech to check it and he was "too busy" to at the moment. Conveniently he didn't mention it later when I was paying for the new tire. My fear is that they're not replacing my tire or that there's something wrong within that they aren't fixing so it keeps licking my tire. They didn't show me the old tire on either visit. I really feel like they just took advantage of me. It's sad because I really love my Hyundai Santa Fe. I'll go back for my free oil changes but they won't be "fixing" anything else ....
NICHOLAS C. from Peacock Hyundai Columbia responded on 02/14/2018

Mrs. Cobb,
My apologies in regards to yhe previous service experience.
I would really like to talk with you in regards to your previous service experience. Please call me on my cell at 803.730.4408, when you have a moment.

Nick Counts
Asst Service Manager

NICHOLAS C. from Peacock Hyundai Columbia responded on 02/14/2018

Mrs. Cobb,

It was great talking with you today.  I lookf forward to providing 5 Star service in the future. Call me for your next service appointment. My direct contact is 803.730.4408.

Nick Counts
Asst. Service Manager

NICHOLAS C. from Peacock Hyundai Columbia responded on 02/16/2018

Thank you very much!!! We really appreciate you as a customer and value the input from the original survey. We will make the necessary changes to better our customers experience here at Jim Hudson Hyundai.  We look  forward to being your 5 star service provider for years to come!

Nick Counts
Asst. Service Manager


AS
Angela S.
Lexington, SC
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Made it right
Update... after my initial review i was contacted by service manager Nick Counts. Nick went above and beyond tomake things right. I truly appreciate the extra effort he put in to resolving my issues

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/07/2018 Category: Service
Long story
Not interested in repeating
Morgan M. from Peacock Hyundai Columbia responded on 02/07/2018

Thank you for your feedback. These reviews good or bad give us an idea of what we need to improve on. I would like the opportunity to speak with you about your last service visit and hopefully restore your faith in Jim Hudson Hyundai. Please take a moment to contact me.


Morgan Miller
Customer Relations Manager
803.799.1234 ext 1316
mmiller@jimhudson.com

NICHOLAS C. from Peacock Hyundai Columbia responded on 02/16/2018

It was great talking with you the last couple days. I am so glad we were able to get the issue resolved With Your Hyundai. Please know we are here to help. We look forward to being your 5 star Hyundai service provider for years to come!

Nick Counts
Service Manager


JK
John K.
Lexington, SC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Customer service at it’s finest
To all the great staff at Jim Hudson Hyundai, thank you for the amazing customer care you showed me during my last visit. You truly did go above and beyond to rectify the issues I had with my car. And a special thanks to Morgan , Adam and Paul. The three of you have restored my thoughts on customer service and I feel I now have a place I trust.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2018 Category: Service
It’s a dealership, you decide
Before I go any further, I’m going to wait until my next visit
Morgan M. from Peacock Hyundai Columbia responded on 02/06/2018

Thank you for taking a moment to speak with me! I will be following up after your next service visit this week. If you have any questions or concerns please do not hesitate to contact me!

Morgan Miller
Customer Relations Manager
803.799.1234 ext 1316
mmiller@jimhudson.com

Morgan M. from Peacock Hyundai Columbia responded on 02/09/2018

We are very glad that you gave us another chance to show you how much we appreciate our customers! We look forward to working with you again in the future! If you have any questions or comments please feel free to contact me!

Morgan Miller
Customer Relations Manager
803.799.1234 ext 1316
mmiller@jimhudson.com


Verified Customer
Gaston, SC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Follow-up
This is a follow-up from my previous negative review regarding brakes. I was contacted by the customer relations manager who was very nice and understanding. My concerns were relayed to the service manager who handled it accordingly. I was offered a free oil change coupon, which I accepted due to my long-standing relationship with Jim Hudson Hyundai service department. Mistakes are often made and I am willing to give them another chance. I don't want the previous review to relay badly on the service advisor, Chris, who was very personable and helpful.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2017 Category: Service
Brake problem
I was told I needed brakes and went elsewhere and they are fine. Very annoying that I feel like I was mislead.
Morgan M. from Peacock Hyundai Columbia responded on 12/13/2017

Thank you for your feedback. These reviews good or bad give us a better idea of what we need to improve on.  I would like the opportunity to speak with you more about your last Service Visit, and hopefully restore your faith in Jim Hudson Hyundai. Please take a moment and contact me.

 

Morgan Miller
Customer Relations Manager
Jim Hudson Hyundai
mmiller@jimhudson.com

803-799-1234 ext. 1316