Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

4070 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.7499963/5Overall Rating 4.7499963/5Overall Rating 4.7499963/5Overall Rating 4.7499963/5rating 4.7499963
Original
Overall Rating 2.19643/5Overall Rating 2.19643/5rating 2.19643rating 2.19643rating 2.19643
94% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


Verified Customer
West Columbia, SC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
This was a RECALL service.
All went well. This was an all around good experience. Only problem, charges are too high for non warranty service, as is the case with most dealerships.

Verified Customer
Lexington, SC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/05/2019 Category: Service
Poor Service
see review
AARON S. from Peacock Hyundai Columbia responded on 08/06/2019

Thank you for taking the time to come in for service. I do apologize that your serp. belt did not get returned to you. We currently use a third party company for the curtesy wash and a rear vacuum is not something that is included in the free wash.


HD
Harold D.
Barnwell, SC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2019 Category: Service
Bad service visits
Last two visits were bad
AARON S. from Peacock Hyundai Columbia responded on 08/06/2019

We would like to thank you for coming in for service and we appologize for the inconveniece in the length of time it took. We are looking forward to getting your vehicle repaired properly when parts arrive. Rachel will be contacting you shortly to schedule your repair.


DS
DEIRDRE S.
Columbia, SC
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019
It wasn't what I am used to
I usually get great service when I come in, this time was lacking. I arrived on time for my appointment and had to wait while the two employees at the desk finished up what they were doing which included making phone calls...when I was acknowledged I inquired about an additional service for my vehicle, I was assured that it would be looked into and a price given to me, it wasn't done...my wait was over 2 hours, I finally went to ask how long more it would be and I noticed that my keys were sitting on the counter, I pointed them out, the employee made another phone call before getting my paperwork ready for me to check out...it made me wonder how long more I would have been there if I hadn't checked...my car was cleaner on the outside than it was when I bought it in so I know that someone had attempted to wash it and the driver side front and back had vacuumed but the other side was not, I guess that side will be done next time...I usually have a great experience when I bring my vehicle in so I gave it 4 stars but if this had been my 1st visit i would have given it a 3 or less.

JB
Joshua B.
Columbia, SC
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2019 Category: Service
Not great visit
Service felt wasn’t made aware that my car was dropped off turned a one day repair into a 5 day ordeal
AARON S. from Peacock Hyundai Columbia responded on 08/06/2019

Thank you for coming into your service department for repairs. We do appologize for the lenght of time it took as we did not have the condensor available at the time your vehicle came in. We will be looking forward to seeing you again and decreasing the turn around time.


Verified Customer
West Columbia, SC
2014 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2019 Category: Service
Service Department Has Declined
We’ve been loyal customers since we bought our cars six years ago. I’ve steadily felt like the service department has declined each time we go. This last time I was happy to see that there was an online appointment available for us to take in our vehicle since we were having issues with the battery.

When we arrived, the waiting area was packed and there was a line out the door to check in. I inquired later about this with some friendly advisors and it sounds like the service manager does not block off time slots online for appointments. Leading to customers all thinking they have an appointment at 9am, which probably creates a lot of stress for the staff, mechanics, and customers. This is a really poor short term revenue boost that will unfortunately cause long time loyal customers to go elsewhere. I hope they revise this practice.
PAUL C. from Peacock Hyundai Columbia responded on 07/24/2019

Thank you for your continued business in our service department. We strive for great turn around times, but at times we are busier than expected. We have streamlined a few processes to make your next vistit more enjoyable. Again, thank you for your business and trusting us with taking care of your vehicle.


MR
Michelle R.
Swansea, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/15/2019 Category: Service
Scheduling an appointment
Need more staff
AARON S. from Peacock Hyundai Columbia responded on 07/16/2019

I would like to thank you for coming in for service. I appologize for the extended wait time. I would like to call you and see what I can do to make sure your next visit with us will be a better experience.


GM
Greggory M.
Lexington, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019 Category: Service
Oil change and tires rotation
Timeline was a better improvement.

MD
Marie D.
Mount Pleasant, SC
2012 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2019 Category: Service
Going back for 3rd service for same issue...
I purchased my Huyndai from the Jim Hudson Hyundai dealership because Jim Hudson was a personal friend of a mutual acquaintance. The purchase experience was exceptional, and I anticipated the same standards when the dealership was sold to the Peacock Group because Warner Peacock, too, was a friend of that same mutual acquaintance. I'm sorry to say that I've been disappointed, and that I would be hesitant to recommend purchasing a Hyundai unless the buyer has access to a dealership with a great service record.

UE
Ursula E.
Columbia, SC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
This is Sandy Redfern I took my mom in because her car is from there.
It is way to hard to get someone on the phone to make an appointment. You have an employee on your phone systems that doesn't even work there anymore. We waited for someone to responed to us as we stood at the counter. I understand that our gentalmen that took the car in was busy, however there were plenty of staff standing around that didn't even acknowledge us.I would like to say Ted was very helpful.

Verified Customer
Sumter, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Better late than never
Told oil change would take 1 hour and ten minutes wound up waiting 2 hours 15 minutes. If my wife had not gone outside after 2 hours I would not have known car was already done and sitting in lot. When asked was told just a minute waited the additional 15 minutes.

Verified Customer
Charlotte, NC
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2019 Category: Service
Poor experience!
One of the poor experience... the people working were more interested in selling than customer service
PAUL V. from Peacock Hyundai Columbia responded on 06/11/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.


PT
Patricia T.
Lexington, SC
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2019 Category: Service
poor communication
Really bad experience with service department, poor communication, doing work before estimate was given, was going to put inferior quality tires on car. Need to listen to your customers!!
PAUL V. from Peacock Hyundai Columbia responded on 06/07/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.


Verified Customer
Myrtle Beach, SC
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2019 Category: Service
Bad communication
Long story short I had to call them two days in a row to find out what was wrong with my car. Not very professional in my opinion!
PAUL V. from Peacock Hyundai Columbia responded on 06/06/2019

Thank you for your response. These surveys good or bad help to understand the areas we need to work on.


Verified Customer
Columbia, SC
2011 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2019 Category: Service
N/A
Wasn't happy with service . Had to go back and return something that was left in car.
PAUL V. from Peacock Hyundai Columbia responded on 06/06/2019

Thank you for your buisness.

PAUL V. from Peacock Hyundai Columbia responded on 06/06/2019

These surveys good or bad help us to understand the areas we need to work on.


Verified Customer
Irmo, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2019 Category: Service
Worst Service ever experienced
Despite having an appointment, it took the 3.5 hours to do oil service and tire rotation. Would not recommend.
PAUL V. from Peacock Hyundai Columbia responded on 05/30/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.


TL
Trevor L.
Cayce, SC
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2019 Category: Service
Dishonest service department
Came in for an oil change, service was fine until I got in my car. Friendly people it was done at a great timely manner. I get in the car and as I'm turning out I feel a very deep scratch on my steering wheel like something was in his pocket that scratched it. I turned around went back in and asked to show them and the mechanic that serviced my vehicle came out, I showed him and he denied that he had any possibility that it was his doing... maybe not on purpose but accidents happen. Did not own up to it. Very unprofessional conclusion when I left, fist bumping me rather a hand shake.
PAUL V. from Peacock Hyundai Columbia responded on 05/29/2019

I know you spoke with Chris. Thank you for giving us another oportunity to resolve the issue.


JB
Jacquelin B.
Columbia, SC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Ms. Brown
The people are friendly and caring. They make you feel like they are concerned about you a person and your safety when it comes to your vehicle.
PAUL V. from Peacock Hyundai Columbia responded on 05/23/2019

Thank you


Verified Customer
Chapin, SC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
They do good work
My car was fixed in a timely manner.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2019 Category: Service
Check the Warranty status before quoting prices
I went in to the dealership while waiting for the car. I wander around inside, looked at the cars then stood in the middle of the sales floor. Finally a salesman put a call on hold to ask me if he could help me. I didn't see any customers. You need at least a receptionist.
PAUL V. from Peacock Hyundai Columbia responded on 05/10/2019

Thank you for your response and your rescore.


AJ
Audrea J.
Columbia, SC
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2019 Category: Service
Needs improvement
Just imagine if I went ahead and allowed you guys to fix my car. I was told the price would have been 882.00 dollars. I would have paid for something that was not the problem! Please do better.
PAUL V. from Peacock Hyundai Columbia responded on 04/26/2019

Thank you for your response. These surveys good or bad help us to understand the areas we need to work on.