Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


MS
Mohammad S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Thanks for a great service
I was reached out by Tim from sales, who was very professional and explained that it is customary to be charged that much for that job. So, I guess we are cool!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Everything was good but too expensive
Everything was excellent, and the staff were very professional. But I was charged 350$ for two hours of work to replace a part that was under 5$.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Complaint resolved
The manager of the service department called the next day, listened to my concerns and was very courteous and helpful. My complaint was fully resolved to my satisfaction. I will give the service department another chance.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2019 Category: Service
The sales staff I dealt with a year ago at purchase was excellent.
I would recommend your sales department to a friend.... not the service department.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Better.
Tim called and offered me a full tank of gas and a free oil change for my troubles. That's awesome. Thank you!!

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
Done.
I've been here for the same issue over and over and ot doesnt get fixed.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Tim Clausell made things right
Tim Clausell reached out to me concerning my experience with the oil/filter job and made things right.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2019 Category: Service
$170+ for oil/filter
Absolutely highway robbery. $177 for a damn oil and filter change. I'll be going to jiffy lube.
BRANDON D. from Grayson Hyundai responded on 05/28/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


RB
Robert B.
Seymour, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Follow-up to complaint
Jim called and apologized for the tech not providing the service (adding air to tire). stated problem was addressed.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2019 Category: Service
Lack of customer care
Spoke with service tech and advised him of a slow leak in left rear tire (23 lbs). Upon inspection tech stated there was a small nail near the sidewall and could not be repaired. Tech did not inflate tire to proper pressure. Still had 23lbs. when returned
ALEX F. from Grayson Hyundai responded on 05/20/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Maryville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Quick action
I was contacted by the service manager, who dealt with the issues with good resolve.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2019 Category: Service
Routine maintenance
No loaner car was available (although this was a dealership selling point), and they left greasy finger prints on the car.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
My rescore of my comments
he service manager did contact me and was very apologetic and even offered a free oil change and full tank of gas on my next visit. That was a great way customer service and make good on the poor service from my last visit. However, it was followed up with a request to re evaluate my initial review.. Ok, i get that but being told the only way they could "pass" the survey was to get a 5/5 on it is not professional. In fact I remember the days we used to get handed a survey on the spot and asked to fill it out while they watched while being pressured to give them a 5/5. It's not a true reflection on a survey when you are coerced into a certain score

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2019 Category: Service
Service decline
Having been a customer with Hyundai for many years. there has been a decline in customer service at Grayson. Communication is declining. I also think Hyundai's commitment to the customer has taken a backslide.
ALEX F. from Grayson Hyundai responded on 04/25/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Tennessee
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great Service
They took time to offer great service!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2019 Category: Service
Oil Change
Quick oil change!
ALEX F. from Grayson Hyundai responded on 04/22/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


RH
Richard H.
Ten Mile, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Apology Received
The manager reached out by phone to express his concerns over my previous visit. I am impressed with their attitude.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2019 Category: Service
Routine service
Overbooked, understaffed, and overwhelmed this last visit. Routine oil change. Finally had to find the car in the parking lot after an hour and a half. No one bothered to tell us it had been completed for over a half hour.
ALEX F. from Grayson Hyundai responded on 04/18/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Resolution
How quick the response was to my survey .Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Friendlyness
Two hours for a oil change and tire rotation and no car wash . Very sad . You need more help!
ALEX F. from Grayson Hyundai responded on 04/17/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


AS
Amy S.
Monterey, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Service Advisors
The service advisors do such a great job!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2019 Category: Service
It takes forever
If you must take your car in on a Saturday, try to be the first one on the schedule. Then, just an oil change and tire rotation will be a while. I wouldn't even get a car wash. The extras take even longer.
ALEX F. from Grayson Hyundai responded on 04/11/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


DR
Daniel R.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Fast recall service
Schedule an appointment to deal with 4 recalls on my Sonata. My appointment was the earliest I could schedule on a Saturday. Service was complete by 10. The gentleman who took care of me was polite and effiecient.

My engine is fine and is not one of the ones effected by the recall. However, I still got a free oil change.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2019 Category: Service
Don’t wash my car please
Car wash left two new paint chips in my hood. I know how dealerships are so I didn’t argue it. Was told recall check on engine didn’t require oil change but it did. Only had 3k on high end Quaker state sythentic. Mechanics look as though they could not care less.
ALEX F. from Grayson Hyundai responded on 03/21/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


KH
Kateshia H.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Car
Helpful and respectable staff..

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/12/2019 Category: Service
Hyundai
My car should have been inspected more carefully before they fixed what he thought the problem was.
ALEX F. from Grayson Hyundai responded on 03/13/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


DB
Daniel B.
Knoxville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Tire Rotation brought road noise
Talked with service provider, they helped me understand better what's going on

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
Tire Rotation brought road noise
They've done a good job, but the last tire rotation left a lot of road noise when I drive now. They also put the tires with the most tread on the front right and back left, which makes no sense to me. I'm not sure I'll bring it back here.
ALEX F. from Grayson Hyundai responded on 03/11/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


DH
David H.
Knoxville, TN
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Bravo Grayson
An issue occurred, and Grayson has "made it right" graciously, promptly and without hesitation. Thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Oil change
Oil change was fine. We are not smokers. Car smelled for cigarette smoke odor even the next day.
ALEX F. from Grayson Hyundai responded on 02/22/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


RT
Randy T.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Brandon Desmond was great
Brandon provide great service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2019 Category: Service
Average
Not good not bad, just average
ALEX F. from Grayson Hyundai responded on 02/07/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


JW
Jessica W.
Powell, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Wonderful customer service
I had a small problem and the response and timely call back was and is very appreciated!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2019 Category: Service
Oil change
They took too long with an appointment with an oil change but staff has always been nice
ALEX F. from Grayson Hyundai responded on 02/04/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


JR
James R.
Knoxville, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
people like tim caulsell make grayson great, he was on the phone with me within a couple of hours to rectify my concerns.
Tim did such a good job in taking care of my problem, without his input on this matter i might have been looking for a new place to take my car. I look forward to meeting Tim in the future the next time i take my car to grayson. A big shout out to Tim for the great work he did for me and my concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2019 Category: Service
ive had good luck most times, this time was different, they say they did oil change and rotate tires, we know they didnt rotate tires how do i know they did anything??
good work most times just be sure to check and make sure that the work stated and charged for was really done.
ALEX F. from Grayson Hyundai responded on 01/29/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


DS
Daniel S.
Ewing, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Service was fine
Service department was great. The young guy who took take of me was awesome!

The problem that I had was when service charged me for this visit. It was misrepresented to me that we had a 2 service agreement in this vehicle. This is the second vehicle we have bought from this dealership and I really like the salesman, he was great! But apparently there is a miscommunication in the sales department over this issue. Hopefully they will rectify this matter. This is in no way a reflection on the service department or my salesman!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2019 Category: Service
Service was fine, felt like I was taken
This is my second Hyundai, that I have bought from Grayson. I bought this and traded my other Hyundai in on this Santa Fe. My window sticker said that I would receive a 2 year service included, which I asked about prior to signing and was told that was correct. The first service was “complimentary” but as I returned for my second service, now I have to pay. I told them it was supposed to be included and even still had the window sticker in the glove box. I was then told that this was extra and wasn’t included because I paid less than invoice for the vehicle. I received a manufacturers rebate is why I paid less, which the dealership receives. It wasn’t like they did me any favors. Anyway, I paid for the service, and was nice and didn’t cause a scene. I will not have my vehicle serviced from Grayson nor will I purchase another vehicle from them. I don’t like being lied to. The service department did fine with their part and the young man that helped me was very cordial that got put in the middle of this situation. It wasn’t his fault. Too bad your gonna lose a customer though!
ALEX F. from Grayson Hyundai responded on 01/28/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
two hour oil change
The manager listened to to my concerns regarding the service and the time that it took and apologized for the lack of communication and timely service. He explained what was done and provided me a copy of the service and all the checks that had been made.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2018 Category: Service
two hour oil change
my appointment for an oil change took two hours with no explanation as to why, in that time, they did not wash the car.
ALEX F. from Grayson Hyundai responded on 10/22/2018

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly