Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2457 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Knoxville, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Recall Visit
Everything went fine. They got me in and out as quickly as possible.

ED
Ed D.
Kingston, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great Service Representative
Would recommend taking vehicle for service.
ALEX F., Service Manager from Grayson Hyundai responded on 09/18/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

BB
Barbara B.
Philadelphia, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
convenient location fast and courteous service
I enjoy the fast and courteous service and the friendly service people
ALEX F., Service Manager from Grayson Hyundai responded on 09/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DP
Donald P.
Walland, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
In and out. Great service.
roger was excellent!
ALEX F., Service Manager from Grayson Hyundai responded on 09/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Sevierville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
great!!
great
ALEX F., Service Manager from Grayson Hyundai responded on 09/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JP
Janice P.
Rockford, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Janice Pickel's Sonata
Steve takes care of all of my car needs the same way Clayton used to. Many thanks for the extra care and service I get at Grayson.
ALEX F., Service Manager from Grayson Hyundai responded on 09/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JJ
Johnnie J.
Seneca, SC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
review
I was from out of town and they took me in with no weighting and did a great job
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KH
Kenneth H.
Maryville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Superior service
Hyundai service department has been prompt, responsive and overall helpful when we had to bring our Sonata sport in for service. Definitely recommend!!
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Efficient service
We have been pleased with the professionalism of the staff.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Review
Professional, courteous
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Great Experience
Very quick and friendly service. Mr. Roger was very helpful with explaining the services being done to my car, and help answer any questions I had.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DL
David L.
Kodak, TN
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Best Hyundai service Ive ever had.
I bought my Hyundai new in 2009 in another state. I have never had service this good. Thanks
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Oliver Springs, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Competent sales force.
In general, no negatives for this place.
ALEX F., Service Manager from Grayson Hyundai responded on 09/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KE
Ken E.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great people. Honest. And friendly.
I have a 2013 Hyundai Elantra I went in because my engine light came on. Turned out I had a recall on the computer system that made the light come on. Left without spending a dime!
ALEX F., Service Manager from Grayson Hyundai responded on 09/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SC
Sy C.
Oak Ridge, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
good, timely service
I was late for my appointment, but still got finished in good time.
ALEX F., Service Manager from Grayson Hyundai responded on 09/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

CJ
Candice J.
La Follette, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great Service Writer
I drive roughly 90 miles round trip to have my vehicle serviced at Grayson Hyundai. The reason is very simple, Tim Clausell. He works on the Subaru side but handles my Hyundai. Tim is the consummate professional. He is friendly, courteous, and an excellent service writer. He always tries to ensure that your service request is finished in a timely manner and that your vehicle is returned to you in the same or better condition than when it arrived. He does this with a smile.
ALEX F., Service Manager from Grayson Hyundai responded on 09/09/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JW
Jim W.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Friendly service staff
Through and on time scheduling
ALEX F., Service Manager from Grayson Hyundai responded on 09/09/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great Service!
Fast, professional, great service!
ALEX F., Service Manager from Grayson Hyundai responded on 09/09/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SH
Sara H.
Seymour, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Caring and Helpful
We purchased a new Santa Fe on a Saturday, and five days later, the check engine light came on. I drove straight to the dealership for assistance. Even though the service department was closing, Tim took the time to assist me. He made sure that I was given a loaner car to get home, and when I couldn't find my proof of insurance in my flustered state, Darko (our favorite salesman!) came to my rescue. The faulty part was replaced quickly, and Roger made sure my pick-up was quick and painless.

Do I like that my brand new car had an issue? Of course, not. But, things happen. I am thankful that Grayson took such good care of me. It's service like this that keeps us coming back. We are a two Hyundai family!
ALEX F., Service Manager from Grayson Hyundai responded on 09/09/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JQ
Judy Q.
Oak Ridge, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great customer service
Even though Grayson Hyundai Service Dept seems to consistently process a high volume of customers on a daily basis, their service manager always gives you his undivided attention and ensures that all of your requests are met. Thank you Brandon!
ALEX F. from Grayson Hyundai responded on 09/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service