Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2453 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5rating 4.6470559
Original
Overall Rating 2.21569/5Overall Rating 2.21569/5rating 2.21569rating 2.21569rating 2.21569
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Lewisburg, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Another great service
They always take good care of me and my Santa Fe. Service was quick and complete!
TIM O. from Hyundai of Cool Springs responded on 08/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JB
Jane B.
Unionville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Trust their integrity
My experience has always been great in all services and sales
TIM O. from Hyundai of Cool Springs responded on 08/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SA
Scott A.
Nashville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
1st oil change
You have to make an appointment. I knew it would take an hour for an oil change. I wish it could be less but i am sure to keep my warranty good and they are comparable in price to "Oil Change" shops.
TIM O. from Hyundai of Cool Springs responded on 08/01/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HG
Hoby G.
Mc Ewen, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Recall check
Brought my 2014 Sonata for recall and the service team was outstanding with all they did. Cool Springs Hyundai Service was recommended to me and I’m glad I went. Will be back even living over an hour away
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Brentwood, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Happy Customer
Hyundai of Cool Springs offers great customer service. It's the best in town.
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Madison, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great Customer Service
Very great customer service and time management. They are very respectful and come and explain everything that they are doing.
TIM O. from Hyundai of Cool Springs responded on 07/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


CH
Cortney H.
Nashville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Worked me in and did the job right!
Thankful yet again to the crew at Cool Springs for fitting me in as a walk-in.
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TJ
Troy J.
Nashville, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Great Service
This dealership always goes the extra mile to make sure the job is done right and the customer is satisfied,

KU
Karon U.
Nashville, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Always Great Service!
Hyundai of Cool Springs has an outstanding service department. They performed the work I needed on my older car efficiently. I like the dealership so much that I bought a new Hyundai from them last year.
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


CO
Cyd O.
Brentwood, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Mr. Pickle
Mr. Pickle was honest and explained my service needs very well.
TIM O. from Hyundai of Cool Springs responded on 07/22/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


KS
Ketan S.
Franklin, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great Service
It was my first service at Hyundai Cool Spring and had a good experience. Will surely return next time
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


MV
Michael V.
Brentwood, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Service costs are very reasonable
Not only was buying a car at this location hassle-free but routine service is very reasonably priced for good work.
TIM O. from Hyundai of Cool Springs responded on 07/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LR
Lonnie R.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Customer oriented service
Everyone I talked with was very friendly and helpful. The work was done in a timely manner just as I had been told. Having my car washed and the interior vacuumed was a great bonus too.
TIM O. from Hyundai of Cool Springs responded on 07/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GB
George B.
Nashville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service dept
Regular maintenance is what I needed done. Scheduled an appointment, took my car back immediately and I was out in under an hour .
Explained everything that was done.
TIM O. from Hyundai of Cool Springs responded on 07/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


BH
Barbara H.
Antioch, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Good service and people
Great work and customer service
TIM O. from Hyundai of Cool Springs responded on 07/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Customer Service
Excellent customer relations and quick turnaround.
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Job
Excellent service department
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TH
Tracy H.
Germantown, TN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Unplanned help
I was visiting and my trunk latch broke. They worked me in and fixed the problem. It was a life saver.
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Xx
Xx
TIM O. from Hyundai of Cool Springs responded on 07/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Live up to their promises
James as promised provided quality service on a timely basis
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business