Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2463 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5rating 4.6470559
Original
Overall Rating 2.21569/5Overall Rating 2.21569/5rating 2.21569rating 2.21569rating 2.21569
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Spring Hill, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Great customer service
The Service manager James was great!
TIM O. from Hyundai of Cool Springs responded on 05/03/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


WR
Wendelyn R.
Franklin, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Just like Magic!!
What professional and prompt service! Wow, abracadabra! I brought my Hyundai in and it was done in record time! The staff was so friendly and service oriented.....a great experience as I was back on the road and onto my appointments so quickly! See you all again in a few thousand miles! Thanks!
TIM O. from Hyundai of Cool Springs responded on 05/03/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Service
My car needed servicing before I went out of town, I dropped it off before work and said I would be back by at 5 PM. To my surprise and delight, they had my car done in about 2 hours.
TIM O. from Hyundai of Cool Springs responded on 05/03/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Service
Excellent and quick service
TIM O. from Hyundai of Cool Springs responded on 05/02/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


CH
Cindy H.
Brentwood, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2019 Category: Service
Too long for simple repair (with scheduled appointment)
Normally great service but not this visit.
TIM O. from Hyundai of Cool Springs responded on 05/02/2019

I am sorry that the last service took longer than you expected. The repair took longer due to having to remove steeering wheel and airbag to access the parts needed to replace. We try to get every repair completed in as timely as possible. Thank you for your business.


Verified Customer
Nashville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Thanks
Thank you
TIM O. from Hyundai of Cool Springs responded on 05/02/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Antioch, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Great Personal Service
Treated car as if it was their own
TIM O. from Hyundai of Cool Springs responded on 05/01/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Good, Quick Service
I schedule an appointment, arrive & am usually out in 30 minutes.
TIM O. from Hyundai of Cool Springs responded on 05/01/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


BD
Beverly D.
Spring Hill, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
The best driver
George took me to the mall .It was the 1st time I did not wait in the dealership. George was the nicest man and made my trip better. I feel like I made a new friend. He is a good representative of the dealership.
TIM O. from Hyundai of Cool Springs responded on 05/01/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Good
I like any
TIM O. from Hyundai of Cool Springs responded on 04/30/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Fairview, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great service
Great customer service
TIM O. from Hyundai of Cool Springs responded on 04/30/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


BT
Brenda T.
Nashville, TN
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Customer Service
Awesome customer service. I will never stray again.
TIM O. from Hyundai of Cool Springs responded on 04/30/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


SC
Susan C.
Brentwood, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Window repair
I have enjoyed my Tuscon. The last few appts my car has needed, I have had to wait up to 2 weeks to get in. I feel the person who was answering the service calls made it seem like I could get in sooner if I needed an oil change or tire rotation. I feel a car dealership should work more for repairs which are under warranty than on basic oil changes. I always bring my car in for the oil changes at your dealership, but I would like to know my warranty work will take as high a precedence as basic upkeep.
TIM O. from Hyundai of Cool Springs responded on 04/30/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
La Vergne, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Oil change and generate check up before a long trip.
Service was great; done quickly!
TIM O. from Hyundai of Cool Springs responded on 04/29/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Enjoyable service experiene
Much improved experience since last service. Jordan helped me and he was very friendly and helpful!
TIM O. from Hyundai of Cool Springs responded on 04/29/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RS
Richard S.
Nashville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
GREAT SERVICE
Jordan as my service contact person and Freddy, always very helpful, dependable, and accommodating made my visit to Hyundai a most pleasurable experience.
TIM O. from Hyundai of Cool Springs responded on 04/29/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JD
Jackie D.
Mount Juliet, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Best Service in Middle Tennessee
The staff and service at Hyundai of Cool Springs was and always has been top notch!!
TIM O. from Hyundai of Cool Springs responded on 04/29/2019

Thank you so much for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


DH
David H.
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
Huyndia
ba ba and so on
TIM O. from Hyundai of Cool Springs responded on 04/25/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


DJ
David J.
Nashville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Best service ever
Very pleasant waiting area with little waiting time. Starbucks coffee a plus
TIM O. from Hyundai of Cool Springs responded on 04/24/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
College Grove, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great Customer
The customer service was great with service representative polite and helpful. I like took time go over the work had done to my vehicle. I felt value as customer that would return. I wish oil change and tire rotation could be discounted more.
TIM O. from Hyundai of Cool Springs responded on 04/23/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business