Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2454 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5Overall Rating 4.6470559/5rating 4.6470559
Original
Overall Rating 2.21569/5Overall Rating 2.21569/5rating 2.21569rating 2.21569rating 2.21569
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


TJ
Troy J.
Nashville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great service
Professional people
TIM O. from Hyundai of Cool Springs responded on 09/17/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Reliable and fast service
The service department provides reliable and fast service.
TIM O. from Hyundai of Cool Springs responded on 09/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Being a widow, I need a Service Dept I can depend on
I had gone by a few days before because the "check engine" light had come on. Tim ran a diagnostic and told me it was showing fuel fumes. He checked the gas cap and told me it could be the problem. The light went out but came back on a few days later. I called and spoke with Keith, a service rep, who made an appt for me to get a new gas cap on 9/05. My appt was taken care of promptly and courteously by Keith a few days later.
TIM O. from Hyundai of Cool Springs responded on 09/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DP
David P.
Franklin, TN
2014 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2019 Category: Service
Service department disaster
Took my Equus to the dealer due to an air suspension failure. Price quote from dealer $2500+. Compared at local repair shop $599. Dealer is way out of line.
TIM O. from Hyundai of Cool Springs responded on 09/13/2019

I am sorry that you felt the price was out of line. We only use genuine Hyundai parts.  We can not guarantee the quality or fit of  aftermarket parts nor can we waranty if they fail. Thank you for your business


JH
John H.
Nolensville, TN
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
The people and the quality of work!
I have been very pleased with the service dept!
TIM O. from Hyundai of Cool Springs responded on 09/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Returned Bank Vp
Do what they promised and are their to help
TIM O. from Hyundai of Cool Springs responded on 09/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


KH
Kim H.
Franklin, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2019 Category: Service
Service
Repairs acceptable but communication could be better.
TIM O. from Hyundai of Cool Springs responded on 09/11/2019

I am sorry about the lack of communcation. We currently are short handed and working to increase staff to help keep everyone up to date on repairs. Thank you for your business.


JB
Jennifer B.
Lebanon, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Friendly
Everyone is very helpful and friendly. Great customer service!!
TIM O. from Hyundai of Cool Springs responded on 09/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


WR
Wendelyn R.
Franklin, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
The Very Bestcin Service!
Fast, professional service at affordable prices!
TIM O. from Hyundai of Cool Springs responded on 09/10/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nolensville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Routine Maintenance - In and Out Quickly
Easy appointment setting, dropped the car off and quickly received a call it was done.
TIM O. from Hyundai of Cool Springs responded on 09/10/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SL
Susan L.
Nashville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great Service
Always very helpful and efficient. Great experience.
TIM O. from Hyundai of Cool Springs responded on 09/09/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
My service guy, Keith I think, has great customer service. He kept me informed of my cars status. He saved me time and money!
I drove a couple of new cars while I had my car serviced. It was nice to keep up on new features.
TIM O. from Hyundai of Cool Springs responded on 09/09/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business
Respond


BY
Bryan Y.
Brentwood, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2019 Category: Service
Buy your car here, but go elsewhere for service
Probably one of the best dealerships I’ve ever purchased a car from. In fact I did it twice in less than six months. However they have no apparent desire to keep your business once you purchase the car.
TIM O. from Hyundai of Cool Springs responded on 09/07/2019

I am sorry that we were not able to look at your vehcile at the time your requested. We are working on incrasing staff to help expedite the smaller repairs. Thank you for business. 


Verified Customer
Nashville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Convienene
The service people were very cordial. They drove me to the nearest Starbucks to pick up breakfast. This way I could have breakfast while waiting for my Sonata being serviced. The service person came to me to let me know my car was done.
TIM O. from Hyundai of Cool Springs responded on 09/06/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JH
Julie H.
Franklin, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Love my car
My second Hyundai and I love my car. I got a good coupon in the mail and so I did the oil change and tire rotation at the dealer. Didn’t try to up-sell me which I loved. Got it done quickly. Car was washed and vacuumed which made me very happy.
TIM O. from Hyundai of Cool Springs responded on 09/06/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great service
Service was great.
TIM O. from Hyundai of Cool Springs responded on 09/03/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HR
Holly R.
Franklin, TN
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Excellent shop and cars.
Been a satisfied Hyundai driver since 2007. Like the cars and the service we get at Hyundai of Cool Springs.
TIM O. from Hyundai of Cool Springs responded on 09/03/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


FP
Freeman P.
Fairview, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Great place
Started on vehicle at scheduled time. Explained what was done. Good experience.
TIM O. from Hyundai of Cool Springs responded on 09/03/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DL
David L.
Lebanon, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Service - August
Service department has always been very professional and helpful.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2019 Category: Service
Service Sante Fe
Overall Honda of Cool Springs has always had great service. Apparently I just picked a bad day.
James S F. from Hyundai of Cool Springs responded on 08/31/2019

Sorry about that Mr. Lloyd.
We will make it up to you sir.
Thank you for your business!!


JS
Jim S.
Franklin, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Jim Southerland
Excellent and timely service
TIM O. from Hyundai of Cool Springs responded on 09/03/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business