Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

1051 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
85% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
San Antonio, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
review
Overall good service. Just need to update the lounge area.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2019 Category: Service
review
review
JAMES R M. from World Car Hyundai North responded on 07/17/2019

Thank you for taking the time to submit your feedback. We appreciate the honest assessment. I agree that our amenities could use improvement and hope to see this change in the near future. Perhaps even by your next visit. 

Outside of this challenge, it appears you had a good service visit. At least, with respect to the interaction with your advisor Malissa. Please feel free to work with her each time you visit if you would like. Thank you for choosing World Car Hyundai. 

Respectfully,

James McArdle
Service Manager
210-579-0159

MS
Marvin S.
San Antonio, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Oil Change Visit Going Wrong
Thank you, James and Jacob, for your assistance and for trying to resolve this issue to my satisfaction. Further discussions/resolutions might be necessary, but I believe your quick actions towards resolving this matter, is a big step in the right direction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2019 Category: Service
Oil Change Visit Going Wrong
A routine visit to perform an oil change and tire rotation on my daughter's car, went terribly wrong after discovering the car drained all the engine oil after a couple of days. Worst of all this, she had to drive out of town the following day, to drop off and spend a week with my older daughter in Dallas, Tx. I called your service manager immediately after finding about the issue, and he advised for us to call a towing service and take the car to the nearest Hyundai dealership for further evaluation. He also expressed his apologies for the incident and stated he's stated to call him to follow up with him for any other issues that would result from this incident. We were extremely lucky the car functioned well during the long distance drive to Dallas. Furthermore, we were fortunate this incident occurred while trying to leave a general parking area. However, I can't stop thinking how tragic (or fatal) this could have been, if this incident would have occurred while driving on the highway or a general higher speed area. I normally take my vehicles for service at your location, but in all honesty, I'm not sure at this time if I can trust taking my vehicles to your maintenance department anymore.
JAMES R M. from World Car Hyundai North responded on 07/06/2019

Thank you for taking time out of your day to submit this feedback. I completely understand your frustration and concern. This is a common denominator for us both. Unfortunately, I have yet to find a total solution to eliminate human error. There are certainly processes that can be changed or added to reduce such errors, but I am unsure if they can ever be fully eliminated. People make mistakes, myself included. Not repeating them is paramount.

There are certainly multiple 'what if' scenarios we can play out, but fortunately this mistake did not lead to such events. Please understand this is not an attempt to downplay the seriousness of this situation. I will be speaking with the technician in question along with the rest of the team to fine tune our process and reduce such trivial mistakes.

Thank you for the honest assessment. It is unfortunate to hear, but without this information I cannot take corrective action. Again, thank you for your time and consideration.


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
New Braunfels, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Response to my prior comment “Not double check job”
The staff from the maintenance office did in fact get in touch with me and since this was the only time I had an issue with them, and I have 2 cars maintained by them, I can say that they do try their best to keep everyone happy.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2019 Category: Service
Not double check job
The shop manager took responsibility for what happened, but the vehicle should not be returned without having the job double check.
JAMES R M. from World Car Hyundai North responded on 06/15/2019

Thank you for taking the time to submit this feedback. I am sorry for the inconvenience. I recall discussing this with you at the time, trying my best to make up for the hassle and even refunding you for the cost from the other Hyundai dealer. To be honest, had this happened at their location and you came to us for the correction we would not have charged you to re-attached the air filter housing as it takes about 30 seconds to complete.

Based on our original conversation, I was under the impression you left on good terms. Receiving a 1 star review really hurts our store, which is disappointing as I thought we found an amicable solution. I would sincerely appreciate if you would consider re-scoring this review based on our conversation and overall solution. Would you be willing to do this for me? 

Either way, thank you for the honest assessment. We do value your business and opinion and will look to use this as a training opportunity.



Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 06/22/2019

Good Morning Sir,


We have attempted to reach out a few times to discuss this further. Our goal was to see if you would help us by re-scoring your survey based on the solution we provided, which I believe warrants 5 stars rather than the problem you experienced. If there was a time machine I would certainly go back and prevent the mistake from happening in the first place.

Unfortunately, I have yet to find a concrete solution for human error. Sometimes people just make mistakes that are often easily avoided, which is the most frustrating part for me. However, I am not perfect either and make mistakes all the time. Learning from these moments, taking ownership of them, and growing as a person is all we can do in the end. 

I would truly appreciate if you could find it in your heart to forgive us and re-score based on your direct interaction with me and the solution itself. Appreciate your consideration, thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great management
The manager was very helpful and provided great customer service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2019 Category: Service
Reps need work.
I feel like the rep could have been more knowledgeable of information and have better communication skills.
JAMES R M. from World Car Hyundai North responded on 05/22/2019

Thank you for providing feedback on your recent service visit. I am sorry you were not happy with the service visit. Being former Navy myself I can certainly appreciate businesses that honor our service members and personally want to thank you for your sacrifice to our country.

Having said that, I have no excuse to offer at this time. It is completely my fault and that is where the blame should be placed. My team depends on me to lead them. Ensuring our new hires are properly trained is one of the primary responsibilities for this role. I am sorry to have failed you.

All I can do is apologize and ask for an opportunity to make it right. Would you be willing to give me this chance? Please call me directly, at your convenience, or send an email to resolve this. We've already notated your account to prevent this from happening again. Thank you for your time.  


Respectfully,

James McArdle
Service Manager
210-579-0159
james.mcardle@worldcar.com


Verified Customer
Converse, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Re review
My car has small accident while being service. I was upset about the way the rep handled it, but her service manager was able to get me into a rental same day and get my car fix and make it right.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019 Category: Service
Service
Worst service ever. Employee crush my car.
JAMES R M. from World Car Hyundai North responded on 04/30/2019

Thank you for submitting this feedback on your recent service visit. I am sorry your vehicle suffered damage while on the lot, but I can assure you it is completely cosmetic. We immediately accepted full responsibility and have been completely transparent during the process. The vehicle has been road tested multiple times, which has not revealed any abnormal behavior. Furthermore, would never let a vehicle leave our lot while operating in an unsafe manner.

Your vehicle is currently being repaired for the cosmetic damage it encountered while on our property. Once it is completed we will contact you to pick up the vehicle. This is the expectation that was set from the beginning. I understand this situation is upsetting and I would feel the same way. However, we are doing everything in our power to correct the mistake.

The vehicle has further cosmetic damage on the front bumper that was not a result of our incident and will now look better than it did when it arrived at our facility. Again, I know this is not an ideal situation, but I am confident you will be happy with the final product.


Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 05/11/2019

Thank you for allowing me the opportunity to correct our mistake. I completely understand your immediate reaction and would feel the same way. We certainly could have handled the original conversation with more respect and care. Please know I have taken corrective action to address that.

I am glad you are happy with the repairs we performed and appreciate your willingness to work with us. Moving forward, please consider Dana your primary point of contact here. I have the utmost confidence he will take good care of your needs. Furthermore, I am always here to help in any way possible. Thank you very much for re-scoring this review!

We appreciate your business. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


AC
Anita C.
Converse, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Problems resolved
World car worked with me to ensure that all the issues with my car were resolved. The mechanic took the time to talk with us and problem solve issues that were still occuring despite some fixes that were needed. I am happy to say that my car is up and running smoothly now.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2019 Category: Service
Unsatisfactory
I am taking my car in for the third time ...the first time issues were not resolved. The second time there were new issues that didn't get resolved .
JAMES R M. from World Car Hyundai North responded on 03/16/2019

Thank you for taking the time to provide this feedback. I apologize you were unsatisfied with the service. I believe there may have been a simple misunderstanding with the brakes as your Multi-Point inspection in January reflected the need for rear brakes at the time. Perhaps we could've provided a more comprehensive analysis of our findings to ensure everyone was on the same page.

With respect to the vehicle not starting, we failed at adequately addressing this; in my opinion. Especially considering you only use the vehicle once a week. I would've suggested it remain in our possession for a few days, directly mimicking your real world experience.  

I would appreciate the opportunity to resolve this issue for you. You wanted to give us a 5 star review and we believe you deserve 5 star service. Amanda, your service advisor, will be reaching out with a solution. Thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


BN
Barry N.
San Antonio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Valid Effort
The service department has been congenial and respectful. My understanding is that it has been transparent and has engaged in a reasonable and valid effort to verify my concerns. So, for this reason I am giving them a high score.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2019 Category: Service
Service Dept. denied my vehicle was equipped with Max AC Indicator Light
I bought a 2018 Elantra SEL which had a working Max AC Indicator Light when I purchased it. With the warranty I received, they should fix it. It no longer works. Their response is that my car never had a Max AC Indicator Light!!!!!
JAMES R M. from World Car Hyundai North responded on 03/09/2019

I'm sorry to hear you were dissatisfied with our response to your concern. We hoped that having our Master Certified Technician review this with you directly would resolve any confusion. We also compared 3 other identical model vehicles that all reflected the same findings. The goal here was to provide reassurance, which matched the information in your Owner's Manual as well.

I do apologize for any misunderstanding, but am confident the information we provided is both accurate and transparent. I'd be happy to discuss this with you further if you would like. Thank you for taking the time to provide feedback on your recent visit.

Respectfully,

James McArdle
Service Manager
210-579-0159
JAMES R M. from World Car Hyundai North responded on 03/20/2019

Thank you for speaking with me further about your concern. I have not given up completely on this mysterious little blue light situation, but sincerely appreciate your willingness to work with us. I will follow up on your most recent email a little later this afternoon. Once again, thank you very much. We look forward to your next visit!


Respectfully,

James McArdle
Service Manager
210-579-0159


FM
Felcia M.
San Antonio, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
A leader that cares
After speaking with Service Mgr James. I feel confident he will address the issue and I’m confident my next visit will be a positive one.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2019 Category: Service
Poor Customer Service
You call to complain to management & don’t even get a response. How disappointing
JAMES R M. from World Car Hyundai North responded on 02/26/2019

Thank you for taking the time to review your recent service visit. I am truly sorry to hear about your experience and would really like an opportunity to discuss this with you further.

As the Service Manager, it is my responsibility to ensure that all of our guests leave with their vehicle fixed right the first time. Having the intention of returning to our facility based on our ability and desire to offer exceptional service.  

To be honest, this is the first time hearing about your situation. I am very disappointed in my team for allowing this to escalate to this level. Please allow me an opportunity to address this directly with you and the individuals in question. My contact information is listed below along with my working hours.

You deserve better and we can be better for you. I am confident we can take corrective action moving forward. Thank you for your time. I am sorry we let you down. 


Respectfully,

James McArdle
Service Manager
210-579-0159 office
james.mcardle@worldcar.com
Monday - Saturday 7am - 7pm

JAMES R M. from World Car Hyundai North responded on 02/27/2019

I truly appreciate your willingness to speak with me. Thank you for allowing us an opportunity to regain your trust. We will continue to improve and earn your business each time you come in. Malissa and I look forward to your next visit!


Respectfully,

James McArdle
Service Manager
210-579-0159


JP
James P.
San Antonio, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2019 Category: Service
Repair windshied washer pump
They did a good job on the repairs and kept me informed when it would be done. Their communication was the best it ever was. Congratulations to Amanda for that. Previous service advisors fell down on that job. I'm still unhappy on how the bill was presented. which I have pointed out via email to Jennee Julius.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2019 Category: Service
My windshield washer and seat heater visir
Tell customer the price of installation not just the cost of the part. This visit was not too bad but I've had major disappointments in the past. You required me to select if I would recommend this business to a friend. I checked yes, only because I don't know if the other local Hyundai dealers are better or not.
JAMES R M. from World Car Hyundai North responded on 02/19/2019

Thank you for taking time out of your day to provide feedback on your recent service visits. I understand you were displeased with a couple prior experiences and would like to apologize for any shortcomings on our behalf.

We have a few new team members in place, myself included, who were brought in to correct some of these deficiencies. I'm confident Amanda will take excellent care of you moving forward. Please feel free to ask for her when booking your next appointment.

Our goal is to be the best Hyundai service department in town. We are always looking for opportunities to improve our process and continue earning your business. Offering 5 star level service is our personal mission.

I agree with your assessment about including parts and labor into our estimates. We often use terms such as "your total investment is" or "your price out the door is" and perhaps using more precise verbiage will be more appealing to our guests overall. Thank you for the advice.

We appreciate your business and will continue to improve. Thank you for choosing World Car Hyundai for your vehicle service needs. We look forward to your next visit!


Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 02/19/2019

Thank you for taking time to submit another review. I agree that the repair order is not the most user friendly. We should be reviewing it with you line by line during the check out to process to ensure your needs were appropriately addressed and that all pricing is accurate.

Next time you come in Amanda will be sure to follow this process. Also. I'm confident we will be able to earn that final star rating at your next visit. Again, thank you very much for your feedback.


Respectfully,

James McArdle
Service Manager
210-579-0159


VA
Vicente A.
San Antonio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
New to the area .
Great service from my advisor.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2018 Category: Service
New to the area.
Service consultant and was great . He looked to se if I had any recalls. Had my oil changed done and wait time was great. Customer waiting area needs cleaning and no coffee on a cold day. No acknowledge that we where in the waiting room. Coming from a different part of Texas I expected the dealership to be more modern and everyone was to busy on cell phone. When I check out the cashier was not at all friendly . She acted like I was bothering her checking out. Did not thank me for my business. Service advisor had to apologized for her.
JAMES R M. from World Car Hyundai North responded on 12/19/2018

We appreciate your feedback and are disappointed to have let you down. This is uncharacteristic behavior from our cashier for which there is no excuse. Please know the individual in question will be held accountable.

Our goal is to provide 5 star service for every customer. It is my personal mission and responsibility to ensure this takes place.


Respectfully,

James McArdle
Hyundai Service Manager
210-579-0159


EM
Ernesto M.
San Antonio, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2017 Category: Service
Matter of time
Kevin, I am not even say thank you for your response. I spent 3 hours of my time at your location. And now you are expecting me TO CALL YOU BACK (to see where the break down occurred. Should I know the steps of service of your company, or what do you mean....?) not even in dreams. THAT'S YOUR JOB!!! This is the time line, so maybe you can understand or you can figure it out where you fail:
I went to do the oil Change on September the 6th
I wasted my time on your survey on September the 13th
You email me back on the 15th asking me to call you.
Today is September 27th and I haven't heard from you.....
Ernesto Massud
I never had this kind of problems with your other company next door.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2017 Category: Service
They "forgot" my car
It's awful when somebody waste your time... Spent almost 3 hours on a conventional Oil Change.
Kevin R C., Service Manager from World Car Hyundai North responded on 09/15/2017

I want to let you know that I do appreciate the feed back on your visit. I am sorry that we did not meet your expectations. I am still looking into your visit to see where the break down occured. if you have the time please call me so that I can get your imput as well, I look forward to hearing from you.

Kevin Caldwell
World Car Hyundai
Service Manager
210-579-0159
kevin.caldwell@worldcar.com

SH
SUSAN H.
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Great service and on time to pick up the car.
Great sales people and very helpful

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2017 Category: Service
Recall
Good
Kevin R C., Service Manager from World Car Hyundai North responded on 04/06/2017

I appreciate you taking the time to let me know how we are going with our customers.  We strive to meet or exceed our customers expectations. Your feed back will be used to make any needed corrections to our training schedule. I look forward to seeing you on your next visit.

Kevin Caldwell
World Car Hyundai
Service Manager
210-579-0159
kevin.caldwell@worldcar.com

TS
Thomas S.
San Antonio, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Staff has always been professional and courteous
I have been taking my Tucson for maintenance to this dealership since I purchased it in 2013. I have always been satisfied with the work. Over the years just on just one occasion was I somewhat uneasy if the work was done properly. The manager went above and beyond what was needed to address my concerns and to insure that I was completely satisfied with the service..

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2017 Category: Service
none
none
Kevin R C., Service Manager from World Car Hyundai North responded on 01/12/2017

Mr Suk

I would like to apologize for all the conflicting info that you received on your last visit.  In using synthetic oil in your vehicle, Hyundai warranty requirements are that it has to be changed every 7500 miles to keep the warranty intact on you engine, they also has maintenance recommendation for different driving conditions, in San Antonio we fall under the extreme maintance recommendations when using synthetic oil the milage interval is 5000 miles.  With all the confusing information and for your piece of mind, if you would like to come back in I would like to rechange your oil to make sure the correct oil was used.  Please ask for me when you come by. 

Kevin Caldwell

World Car Hyundai
Service Manager
210-579-0159

JS
James S.
San Antonio, TX
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Best Services in town
World Car Hyundai has a very comfortable relaxed waiting area, excellent service writers that actually listen to what you want, and do not want for your vehicle, then review before it goes to the service bay. They come find you personally when your service is done, and (during the review they stated cost) you are ready to go. very customer friendly.

RW
Randal W.
Cibolo, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Super Service
Took me in during a very busy time and was very professional.
JAMES R M. from World Car Hyundai North responded on 07/17/2019

We appreciate your business, the kinds words, and the 5 star rating. The team will be glad to know you left completely satisfied. This is exactly what we set out to achieve on a daily basis. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Converse, TX
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great customer service
I was in and out in a jiffy. I was provided a alternate time yo come by for an oil change. I even received a phone call to notify me that technicians were available and that my waiting time would be very short. Thank you for an exceptional customer service.
JAMES R M. from World Car Hyundai North responded on 07/16/2019

Great review, thank you for the kind words! We truly appreciate your business and the 5 star rating. It sounds like we did everything right, which is very refreshing to hear. Please come to expect our best. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Needs customer lounge
Car was ready when promised. Service writer was pushing expensive service which was not listed in my owners manual for required service. When I mentioned that my transmission was sealed, he stated that I needed service at next visit. My owners manual states no service is required. Even a sales rep from that dealer stated a couple yeas ago about poor service from that dealership. I feel that the service reps better learn more about their vehicles and less on sales.
JAMES R M. from World Car Hyundai North responded on 07/16/2019

Thank you for taking the time to submit this feedback on your recent service experience. I am surprised to hear about the transmission situation and do not see it listed on the repair order as with the other recommendations. However, I completely agree with your sentiment, with respect to a sealed transmission unit. This is not something that is typically suggested, under the circumstances, particularly with such low mileage. Alhtough, not everything recommended will always line up with the owners manual as many suggestions are based on environmental circumstances, firsthand experience, etc.

For example, most owners manuals indicate either 'normal' or 'severe' conditions and we believe our market falls under the severe category. In comparison, you will notice many services are suggested at a lower mileage under the severe category.

We will continue to improve our process and strengthen our knowledge base. Please rest assured we take these comments very seriously and will not tolerate inaccurate information being provided to our guests. Thank you for your honest assessment.


Respectfully,

James McArdle
Service Manager
210-579-0159


AD
Adrianna D.
Schertz, TX
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Car broken into
My car was broken into and they tore up my wires, made a mess ,but were not able to steal it, brought to dealership and they got it running pretty quick! They fixed my electrical wires and got me my car back and it was all covered! A million thanks!
JAMES R M. from World Car Hyundai North responded on 07/12/2019

Thank you for taking the time to provide this feedback. We greatly appreciate the kind words and support. Your car had an challenging concern, it is nice to know we were able to complete the repairs in a timely manner. Our goal is to offer the best service experience we can so please expect our best with each visit. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Lytle, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service
Great Service.
JAMES R M. from World Car Hyundai North responded on 07/10/2019

Thank you for taking the time to provide this feedback. We appreciate your business and the 5 star rating! Our goal is to be the best Hyundai service department in town. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


BI
Billy I.
San Antonio, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Clean and friendly people that are very knowledable.
Just a outstanding place to take your car.
JAMES R M. from World Car Hyundai North responded on 07/10/2019

We appreciate your business and this 5 star rating! We do our best to ensure each guest leaves completely satisfied. The team will be glad to know you agree. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159