Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

1049 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.3529382/5Overall Rating 4.3529382/5Overall Rating 4.3529382/5Overall Rating 4.3529382/5rating 4.3529382
Original
Overall Rating 2.11765/5Overall Rating 2.11765/5rating 2.11765rating 2.11765rating 2.11765
85% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
New Braunfels, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Response to my prior comment “Not double check job”
The staff from the maintenance office did in fact get in touch with me and since this was the only time I had an issue with them, and I have 2 cars maintained by them, I can say that they do try their best to keep everyone happy.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2019 Category: Service
Not double check job
The shop manager took responsibility for what happened, but the vehicle should not be returned without having the job double check.
JAMES R M. from World Car Hyundai North responded on 06/15/2019

Thank you for taking the time to submit this feedback. I am sorry for the inconvenience. I recall discussing this with you at the time, trying my best to make up for the hassle and even refunding you for the cost from the other Hyundai dealer. To be honest, had this happened at their location and you came to us for the correction we would not have charged you to re-attached the air filter housing as it takes about 30 seconds to complete.

Based on our original conversation, I was under the impression you left on good terms. Receiving a 1 star review really hurts our store, which is disappointing as I thought we found an amicable solution. I would sincerely appreciate if you would consider re-scoring this review based on our conversation and overall solution. Would you be willing to do this for me? 

Either way, thank you for the honest assessment. We do value your business and opinion and will look to use this as a training opportunity.



Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 06/22/2019

Good Morning Sir,


We have attempted to reach out a few times to discuss this further. Our goal was to see if you would help us by re-scoring your survey based on the solution we provided, which I believe warrants 5 stars rather than the problem you experienced. If there was a time machine I would certainly go back and prevent the mistake from happening in the first place.

Unfortunately, I have yet to find a concrete solution for human error. Sometimes people just make mistakes that are often easily avoided, which is the most frustrating part for me. However, I am not perfect either and make mistakes all the time. Learning from these moments, taking ownership of them, and growing as a person is all we can do in the end. 

I would truly appreciate if you could find it in your heart to forgive us and re-score based on your direct interaction with me and the solution itself. Appreciate your consideration, thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


HP
Helen P.
San Antonio, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2019 Category: Service
Maintenance needs work
I took my Sante Fe in for service to the AC. It is not working to capacity, as air is leaking from somewhere. Took it in, waited for hours, only to be told nothing was wrong. When I got back in, same problem. Don't have hours to waste on getting it fixed again, leading into a hot summer!
JAMES R M. from World Car Hyundai North responded on 05/27/2019

Thank you for submitting this feedback. I am sorry you were unsatisfied with the service. I believe there is a large disconnect here. From my understanding, you did not bring in your vehicle, but rather your friend did. Once we were unable to verify a problem we had one of our technicians sit in the vehicle with your friend who said it seemed to be working fine. Therefore, I do not understand how the service was so terrible. We try very hard to give the best service we can and are compensated by making repairs, so I can assure you it is in both of our bests interests to find a solution.

If you would like to discuss this further I would be happy to do so or make another attempt to resolve your concern. I would appreciate if you could bring the vehicle in directly to eliminate any miscommunication. Thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Converse, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Re review
My car has small accident while being service. I was upset about the way the rep handled it, but her service manager was able to get me into a rental same day and get my car fix and make it right.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019 Category: Service
Service
Worst service ever. Employee crush my car.
JAMES R M. from World Car Hyundai North responded on 04/30/2019

Thank you for submitting this feedback on your recent service visit. I am sorry your vehicle suffered damage while on the lot, but I can assure you it is completely cosmetic. We immediately accepted full responsibility and have been completely transparent during the process. The vehicle has been road tested multiple times, which has not revealed any abnormal behavior. Furthermore, would never let a vehicle leave our lot while operating in an unsafe manner.

Your vehicle is currently being repaired for the cosmetic damage it encountered while on our property. Once it is completed we will contact you to pick up the vehicle. This is the expectation that was set from the beginning. I understand this situation is upsetting and I would feel the same way. However, we are doing everything in our power to correct the mistake.

The vehicle has further cosmetic damage on the front bumper that was not a result of our incident and will now look better than it did when it arrived at our facility. Again, I know this is not an ideal situation, but I am confident you will be happy with the final product.


Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 05/11/2019

Thank you for allowing me the opportunity to correct our mistake. I completely understand your immediate reaction and would feel the same way. We certainly could have handled the original conversation with more respect and care. Please know I have taken corrective action to address that.

I am glad you are happy with the repairs we performed and appreciate your willingness to work with us. Moving forward, please consider Dana your primary point of contact here. I have the utmost confidence he will take good care of your needs. Furthermore, I am always here to help in any way possible. Thank you very much for re-scoring this review!

We appreciate your business. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


CH
Chaquille H.
San Antonio, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2019 Category: Service
Terrible
The service is always terrible!
JAMES R M. from World Car Hyundai North responded on 04/25/2019

Thank you for taking the time to submit this review. Based on your feedback I am struggling to fully understand the problems you experienced during this visit. I think it might have to do with the individual that assisted you. Unfortunately, that person is no longer here as a result of situations like this. The remaining team members are highly motivated and qualified to provide 5 star service. We would really like an opportunity to show you this, offering the respect and care that you deserve.

Furthermore, your last visit was in January of 2018. Help me understand how our service is 'always terrible' based on that time line. In the 5 months I have been here we have made significant improvements and continue to do so each day. In this business there is no real overnight success. Many changes can take weeks or months to come to fruition. We will never be perfect, but we will always try our best. Building a winning formula is my primary mission here.

We appreciate your business and value your feedback even when it does not paint the best picture. I believe these conversations will truly allow us to reflect on the areas we need to improve upon. Please call me at your convenience to discuss this further. I'd love an opportunity to try and salvage our working relationship. Thank you for your time and consideration.        


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Converse, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2019 Category: Service
Techs have no attention to detail
2nd time in a year I’ve had to return to dealership for oil cap not being tightened. Oil leaked all over and had to return to have service completed properly. 2nd time in 12 months
JAMES R M. from World Car Hyundai North responded on 04/04/2019

Thank you for taking time out of your day to provide this feedback. It is very disappointing to hear this information. As the new Service Manager, it is my responsibility to ensure my technicians are following the proper procedures so you leave completely satisfied. We completely failed in that regard and the fault falls at my feet alone.

I am working on a few things that will ensure situations like this do not continue and am confident they will be in place by the time of your next service interval.

Furthermore, I would like to offer to have someone come to your house and clean any oil that may be left in your driveway or garage. Would you give me such an opportunity?

I would truly appreciate a chance to speak with you directly about this situation. We value your business and need to treat you with the care and respect you deserve. Please let me try and make this right. Thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159

JAMES R M. from World Car Hyundai North responded on 04/30/2019

Good Morning,


We have attempted to contact you in order to address this concern, but have been unable to reach you. We certainly do not want to bother you and continue trying to reach out if this is completely unresolvable.

I understand you are upset and rightfully so. I would feel the same way. If you are unwilling to allow us the opportunity to resolve this then we clearly deserve that. However, I would really appreciate the opportunity to make this right. It is my personal mission to take ownership of any shortcomings in our processes and continue making improvements. Will you please give me this opportunity?

I hope to hear from you soon. Thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


HH
Harold H.
San Antonio, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019 Category: Service
STARTER
THEY SUCK
JAMES R M. from World Car Hyundai North responded on 03/25/2019

Thank you for taking the time to review your recent service visit. I believe there is a huge disconnect here. When your wife brought in the vehicle there was no mention of any lifetime warranty. I have personally looked into this issue closer this morning and have been unable to identify any additional warranty coverages for your vehicle. I do apologize for any miscommunication during your sales process that would leave such an impression.

Furthermore, when your wife left with the vehicle she was very happy. Last time in she even went out of her way to make a highly rated review on Google about her experience.

I am very surprised and disappointed to see this response. My team does NOT suck, but rather puts in considerable time and effort to do their best. I'm confident your wife does not feel even remotely close to what is stated in this review. Thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


BN
Barry N.
San Antonio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Valid Effort
The service department has been congenial and respectful. My understanding is that it has been transparent and has engaged in a reasonable and valid effort to verify my concerns. So, for this reason I am giving them a high score.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2019 Category: Service
Service Dept. denied my vehicle was equipped with Max AC Indicator Light
I bought a 2018 Elantra SEL which had a working Max AC Indicator Light when I purchased it. With the warranty I received, they should fix it. It no longer works. Their response is that my car never had a Max AC Indicator Light!!!!!
JAMES R M. from World Car Hyundai North responded on 03/09/2019

I'm sorry to hear you were dissatisfied with our response to your concern. We hoped that having our Master Certified Technician review this with you directly would resolve any confusion. We also compared 3 other identical model vehicles that all reflected the same findings. The goal here was to provide reassurance, which matched the information in your Owner's Manual as well.

I do apologize for any misunderstanding, but am confident the information we provided is both accurate and transparent. I'd be happy to discuss this with you further if you would like. Thank you for taking the time to provide feedback on your recent visit.

Respectfully,

James McArdle
Service Manager
210-579-0159
JAMES R M. from World Car Hyundai North responded on 03/20/2019

Thank you for speaking with me further about your concern. I have not given up completely on this mysterious little blue light situation, but sincerely appreciate your willingness to work with us. I will follow up on your most recent email a little later this afternoon. Once again, thank you very much. We look forward to your next visit!


Respectfully,

James McArdle
Service Manager
210-579-0159


MS
Michael S.
San Antonio, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2019 Category: Service
Bad service
No
JAMES R M. from World Car Hyundai North responded on 03/11/2019

We appreciate your feedback and the time you spent providing it. I'm hoping to understand exactly what went wrong. Also, the time before that as well. Consecutively receiving such a low score from one of our guests is of great concern to me and uncommon in my tenure here.

From my limited understanding, you were provided complimentary maintenance during the sales process. Do these reviews truly reflect your experience in the service department alone? Please allow me an opportunity to discuss this with you further. Again, thank you for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


FM
Felcia M.
San Antonio, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
A leader that cares
After speaking with Service Mgr James. I feel confident he will address the issue and I’m confident my next visit will be a positive one.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2019 Category: Service
Poor Customer Service
You call to complain to management & don’t even get a response. How disappointing
JAMES R M. from World Car Hyundai North responded on 02/26/2019

Thank you for taking the time to review your recent service visit. I am truly sorry to hear about your experience and would really like an opportunity to discuss this with you further.

As the Service Manager, it is my responsibility to ensure that all of our guests leave with their vehicle fixed right the first time. Having the intention of returning to our facility based on our ability and desire to offer exceptional service.  

To be honest, this is the first time hearing about your situation. I am very disappointed in my team for allowing this to escalate to this level. Please allow me an opportunity to address this directly with you and the individuals in question. My contact information is listed below along with my working hours.

You deserve better and we can be better for you. I am confident we can take corrective action moving forward. Thank you for your time. I am sorry we let you down. 


Respectfully,

James McArdle
Service Manager
210-579-0159 office
james.mcardle@worldcar.com
Monday - Saturday 7am - 7pm

JAMES R M. from World Car Hyundai North responded on 02/27/2019

I truly appreciate your willingness to speak with me. Thank you for allowing us an opportunity to regain your trust. We will continue to improve and earn your business each time you come in. Malissa and I look forward to your next visit!


Respectfully,

James McArdle
Service Manager
210-579-0159


FE
F. E.
San Antonio, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/28/2019
New to the area.
This was our second visit to this dealership. I came in for an oil change after the last visit we made with our other Hyundai that we bought in another town and dealer. I waited in my car at least 15-20 before anyone came to wait on me. The only person that greeted me was the Hispanic guy moving cars. The young lady that waited did not ask me if any other issues with my car since I told her I was coming in for my first oil change. I asked how long for an oil change she said 1hr which is a little to long for one . I waited for it, I walk the dealership to the parts department to inquire about a trunk mat and waited 5 minutes before anyone came to wait on me. It seams this dealership lacks employees and looks like no one cares about your business. I would rather drive to another dealership. I gave them a second try and they did not live up to my expectations.

DB
Dana B.
San Antonio, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2018
is NO One at Headquarters reading these????
How can you justify keeping these people and practices going? I just now saw all the other reviews!

What is the problem here??? This is NOT how Hyundai handles customers!!! This place does not deserve to have the Hyundai name/brand associated with it.

DB
Dana B.
San Antonio, TX
2008 Hyundai Azera
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2018 Category: Service
Never again!!! No certified Hyundai Mechanic on Staff!!!! STay away!!!
The car..... what a fiasco. I called my insurance company to have it towed to a local Hyundai dealer (World Car Hyundai, a brand I've heard of before) on Monday morning. In the meantime, I got on their website to make an appt at 9am which is when the car was t be there. At 8am, I called them to inform them that the car would be there soon and explained AGAIN what was wrong. I was all kinds of proactive!!!

Well.. from there I got a call around 10am (still Monday) telling me about that diagnostic test for $124 that I mentioned earlier this week. I waited until 4:40pm to call and find out what was going on. The service manager said, "Well, I know the mechanic DID look at it, but there are no notes and he's gone for the day." OMG!!! I just about lost it!!! I started in on this guy about how poorly they were handling this as any decent customer service person would know that they should update the customer before going home!!! I also reminded him that I had a rental car and would be needing to return it the next day. I didn't lose control or use any 'foul' language, but I sure wanted to.

Tuesday morning I once again waited for an update, but I had to return my rental car by 11:30. At 10:30 I decided to call again. Much to my dismay and total disbelief, they STILL had no answers. They reminded me that they had other customers they had to handle in their morning rush. Seriously?!!!!! I had MADE AN APPOINTMENT!!

I reminded the service manager of that appointment and he more or less told me it really didn't matter as they had others they needed to take care of. Holy crap, WTF??!!!! (No, I did not actually say that, but boy was I ohsoclose to it!!!) I then asked if he could at least tell me if I should get another rental car for a week or a few days. He had no idea. Argh........

I jumped on Priceline and got another rental through Friday. Next, I used my lunch hour to drive to the airport to swap out rental cars, then returned to work. At 2:40something, the service manager called me (Finally!!!) He started listing off everything from spark plugs ($1500) and multiple other items for a total over $5000.00!!!

I called the place I had found about 18 months ago and immediately spoke to the service manager who assured me they would get to it as the last appointment of the day or first thing Wednesday if it was too late.

So, I had to call a tow company ($120) to have my car moved from World Car Hyundai. If anyone cares to know where I went and discovered that my repairs were less than $1k and World Car made the wrong diagnosis, just message me and I'll tell you where to go. Or, just look for this same review on Yelp.

MM
Monique M.
San Antonio, TX
2012 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
Needs improvement
Please make this place better with better people better customer service and better amenities for people who go there to get there car fixed also a better waiting area! And hopefully add one to the service area.

RG
Robert G.
Mc Queeney, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/19/2018 Category: Service
Ridiculous
The staff is rude and unprofessional

SS
Steven S.
Cibolo, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018 Category: Service
Not so great!
Just not happy with the service!

Verified Customer
San Antonio, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2018 Category: Service
Poor
Poor
Phillip R., MANGER (SERVICE) from World Car Hyundai North responded on 09/22/2018

Thank you for the feed back, I work closely with all my advisors to ensure every client leaves with a clear understanding of the repairs performed on their vehicle. Feel free to contact me directly to further discuss this situation.

Phillip Rosales
Service Manager
210-579-0159
Phillip.rosales@worldcar.com

JJ
Jessica J.
San Antonio, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018
Horrible Customer Service
My vehicle was towed to the dealership for service from the body shop I took it to because it had stopped running and would not start. I was contacted by an advisor who rudely informed me that it would $149.99 for them to diagnose what was wrong with my vehicle. I told him that I purchased the vehicle from their dealership a few months ago and I think I had an extended warranty. He stated he would check to make sure that was the case and get back to me. I never heard back from him at all. The next morning, I contacted the dealership to inquire if the services would be covered. I was informed that my vehicle WAS under warranty but no work could be done until the warranty company agreed to cover the repairs. I was told this would not be done until 9 am on Monday morning. I asked if I could be provided with a loaner vehicle for the weekend because I needed to go to work on Monday. I was told no loaner vehicle could be provided until repairs were approved by the warranty company. I then asked for the phone number for the warranty company and was asked, once again rudely, why I would need the phone number because me calling would not expedite the process. I once again asked for the phone number anyway. He gave it to me after huffing and puffing. On Monday afternoon, I contacted the dealership to inquire about the status of my repairs. I spoke to the same advisor whom, after huffing and puffing on the phone, told me my vehicle would be available for pick up sometime that day, but he could not give me a time of when it would be ready. This entire experience was not a very good one. I would never bring my vehicle here for anything of my own free will especially if this is the way business done.
Phillip R., MANGER (SERVICE) from World Car Hyundai North responded on 09/12/2018

Thank you for taking the time to provide this feedback. First and foremost I want to apologize for this experience. As the new service manager for World Car Hyundai, I will work closely with this service advisor to ensure that he takes care of our clients from this point moving forward. No ones deserves this kind of treatment and I will make sure that this is corrected accordingly.  

Phillip Rosales
Service Manager
210-579-0159
Phillip.rosales@worldcar.com

MR
Michael R.
Bulverde, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2018 Category: Service
Tell the customers the truth
I brought our 2012 Hyundai into your facility for body work. I was told the body shop manager was not in, but would get back to me . The following morning I was informed World Car Hyundai North does not do body work and come get my vehicle. Sorry communications.
Phillip R., MANGER (SERVICE) from World Car Hyundai North responded on 09/03/2018

I truly apologize for the inconvenience. Thank you for the honest feedback! I will work with my team to avoid future situations similar to this.  

Phillip Rosales
Service Manager
210-579-0159
Phillip.rosales@worldcar.com

Verified Customer
San Antonio, TX
2015 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2018 Category: Service
No labor fees
No comment
Phillip R., MANGER (SERVICE) from World Car Hyundai North responded on 08/28/2018

First and foremost I appreciate you taking the time to complete the survey from Hyundai. As the new service manager of World Car Hyundai, I'm working closely with my staff to improve our clients experience. I will speak with sales representatives about this situation, to ensure they are providing accurate information prior to selling vehicle.  

Phillip Rosales
Service Manager
210-579-0159
Phillip.rosales@worldcar.com

Verified Customer
Edinburg, TX
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018 Category: Service
Pick somewhere else
If you have bigger problem than routine maintanice do not come here. No loaner cars, months to get your rental car money back and that is if you supply all the proper paperwork appropriately the first time.
Jeffrey V., Hyundai North Service Manager from World Car Hyundai North responded on 07/02/2018

We appreciate your response. Sincere apologies that your selling dealer is unable to work on your vehicle. We are glad that we were able to repair the car however, we can only operate within the parameters that Hyundai Motors of America allows regarding rental reimbursement. Thanks you.

Jeffrey Varoff
Hyundai North Service Manager
(210) 599 - 5959