Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

1050 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
85% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RW
Randal W.
Cibolo, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Super Service
Took me in during a very busy time and was very professional.
JAMES R M. from World Car Hyundai North responded on 07/17/2019

We appreciate your business, the kinds words, and the 5 star rating. The team will be glad to know you left completely satisfied. This is exactly what we set out to achieve on a daily basis. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Converse, TX
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great customer service
I was in and out in a jiffy. I was provided a alternate time yo come by for an oil change. I even received a phone call to notify me that technicians were available and that my waiting time would be very short. Thank you for an exceptional customer service.
JAMES R M. from World Car Hyundai North responded on 07/16/2019

Great review, thank you for the kind words! We truly appreciate your business and the 5 star rating. It sounds like we did everything right, which is very refreshing to hear. Please come to expect our best. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Needs customer lounge
Car was ready when promised. Service writer was pushing expensive service which was not listed in my owners manual for required service. When I mentioned that my transmission was sealed, he stated that I needed service at next visit. My owners manual states no service is required. Even a sales rep from that dealer stated a couple yeas ago about poor service from that dealership. I feel that the service reps better learn more about their vehicles and less on sales.
JAMES R M. from World Car Hyundai North responded on 07/16/2019

Thank you for taking the time to submit this feedback on your recent service experience. I am surprised to hear about the transmission situation and do not see it listed on the repair order as with the other recommendations. However, I completely agree with your sentiment, with respect to a sealed transmission unit. This is not something that is typically suggested, under the circumstances, particularly with such low mileage. Alhtough, not everything recommended will always line up with the owners manual as many suggestions are based on environmental circumstances, firsthand experience, etc.

For example, most owners manuals indicate either 'normal' or 'severe' conditions and we believe our market falls under the severe category. In comparison, you will notice many services are suggested at a lower mileage under the severe category.

We will continue to improve our process and strengthen our knowledge base. Please rest assured we take these comments very seriously and will not tolerate inaccurate information being provided to our guests. Thank you for your honest assessment.


Respectfully,

James McArdle
Service Manager
210-579-0159


AD
Adrianna D.
Schertz, TX
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Car broken into
My car was broken into and they tore up my wires, made a mess ,but were not able to steal it, brought to dealership and they got it running pretty quick! They fixed my electrical wires and got me my car back and it was all covered! A million thanks!
JAMES R M. from World Car Hyundai North responded on 07/12/2019

Thank you for taking the time to provide this feedback. We greatly appreciate the kind words and support. Your car had an challenging concern, it is nice to know we were able to complete the repairs in a timely manner. Our goal is to offer the best service experience we can so please expect our best with each visit. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
Lytle, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service
Great Service.
JAMES R M. from World Car Hyundai North responded on 07/10/2019

Thank you for taking the time to provide this feedback. We appreciate your business and the 5 star rating! Our goal is to be the best Hyundai service department in town. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


BI
Billy I.
San Antonio, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Clean and friendly people that are very knowledable.
Just a outstanding place to take your car.
JAMES R M. from World Car Hyundai North responded on 07/10/2019

We appreciate your business and this 5 star rating! We do our best to ensure each guest leaves completely satisfied. The team will be glad to know you agree. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


MQ
Manuel Q.
San Antonio, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
WORLD CAR HYUNDAI NORTH
BEST DEALERSHIP IN TOWN!
JAMES R M. from World Car Hyundai North responded on 07/09/2019

Best survey in town! Thank you so much for the kind words. Malissa will be very glad to know you left completely satisfied. Please come to expect our best with each visit. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


JH
Jeffrey H.
San Antonio, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Took great care of me on my first visit since buying the car !
Jacob was very friendly and kind to me as my first visit was 2000 miles over my visit and took very care of me even texting me personally when my car was done !! However not being his fault my car engine light is on and I need to reschedule a new meeting with the mechanics that supposedly fixed my car! Jacob is very helpful and will see you next week unfortunately!
JAMES R M. from World Car Hyundai North responded on 07/08/2019

We appreciate your business and the 5 star review. Jacob continues to impress me, his dedication to his guests is exemplary. You are welcome to work with him exclusively in the future if you prefer. He will be calling you shortly about the check engine light as well.


Respectfully,

James McArdle
Service Manager
210-579-0159


MO
Maria O.
Cibolo, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Very good
Very good
JAMES R M. from World Car Hyundai North responded on 07/06/2019

We appreciate your business and this 4 star rating. It looks as if we did a 'very good' job, but we want to do a 'GREAT' job! How can we accomplish this next visit? Please let us know! Your opinion is a critical component to our success. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


RB
Robert B.
Universal City, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Costumer concern
My dash indicated failure to rotate the right front tire
JAMES R M. from World Car Hyundai North responded on 07/06/2019

Thank you for providing feedback on your recent service visit. I'm concerned about your comments and want to make sure we are performing the agreed upon services. Many times the tire pressure will update after driving. However, if we missed this last visit we will certainly correct it at your convenience. Please let us know how you would like to proceed. Thanks for your time.


Respectfully,

James McArdle
Service Manager
210-579-0159


IP
Ivelisse P.
Pearsall, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Services
Excellent only wait an hour for the oil change and filter.
JAMES R M. from World Car Hyundai North responded on 07/05/2019

Thank you for taking the time to submit this feedback on your recent visit. We greatly appreciate your business and the 5 star rating. Our goal is to offer the best service possible. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


SS
Steven S.
Universal City, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Very Good Service Overall, but Communication Could Have Been Better
We dropped off our car, but a loaner car was not available. We had to get a rental on our own dime for the first few days until Hyundai could work out an approval for a rental car company. Hyundai ultimately serviced our car over the course of a month, replacing the engine. Overall, the quality of service was very good and I felt the service team worked hard to do a good job; however, communication was not consistent and could have been better.
JAMES R M. from World Car Hyundai North responded on 07/03/2019

Thank you for taking the time to submit feedback on your recent service experience. Unfortunately, we cannot put everyone into a rental vehicle the moment it is needed. There is a process we must follow when repairs are covered under factory warranty and it can take a few days until an approval is granted. I'm unsure if this is where the communication breakdown occurred or if that was during the course of waiting for your engine to arrive. Either way I will make sure to speak with your service advisor to reinforce best practices in terms of effective communication. I do know that Dana had me process the rental through enterprise as soon as we possibly could. We're sorry this was not quite fast enough.

With respect to communication, we have some guests who want to be updated daily, until their engine arrives, and others who only wish to be contacted when repairs are completed. It sounds as if we could do a better job of establishing this need at the initial time of service. Thank you for the assessment.


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Courteous Staff
The service member was professional and courteous when I arrived to have my vehicle inspected. He informed me of recommended upcoming maintenance to consider, which is helpful for planning ahead and budgeting upcoming expenses.
JAMES R M. from World Car Hyundai North responded on 07/03/2019

We appreciate your business and this 5 star rating. Jacob does a very good job taking care of his guests. Being able to plan ahead for vehicle services makes things a lot easier in the long run. It is our responsibility to keep you abreast with your vehicle needs each time you visit and I am glad to know Jacob succeeded in this area. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Recall & oil change
Took care of it all. I love my Hyundai and will buy another one when its time
JAMES R M. from World Car Hyundai North responded on 07/02/2019

Thank you for taking time out of your day to submit feedback on your recent service experience. We truly appreciate the opportunity to earn your business and hope to continue earning it in the future. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


GM
Gail M.
San Antonio, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
I love your employees.
good
JAMES R M. from World Car Hyundai North responded on 07/02/2019

We love this review! Thank you for taking the time to submit your feedback. We appreciate your business and the 5 star rating. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


MW
Michele W.
San Antonio, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great Service Advisor
Malissa is very knowledgeable and professional. She kept me informed throughout the process of having my engine repaired. It took a few weeks for the engine to come in and Malissa put me in a rental car until my vehicle was ready. I recommend this service department and Malissa as the best advisor to go to!
JAMES R M. from World Car Hyundai North responded on 07/02/2019

Great review! We appreciate your support and kind words. Malissa goes out of her way to ensure her guests are well cared for. These engine campaigns are not the most fun so we try to make it as painless as possible. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


SR
Susy R.
San Antonio, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Comprehensive Services
Had a great experience at World Car Hyundai. The knowledgeable staff were quick and thorough.
JAMES R M. from World Car Hyundai North responded on 07/01/2019

Thank you for taking the time to submit feedback on your recent service experience and also for the kind words. We truly appreciate your business and know you have many options when it comes to servicing your vehicle. Thank you for choosing World Car Hyundai!

Respectfully,

James McArdle
Service Manager
210-579-0159

Verified Customer
San Antonio, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
N/a
N/a
JAMES R M. from World Car Hyundai North responded on 07/01/2019

We appreciate your business and this 5 star review. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159


JK
Joseph K.
San Antonio, TX
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Estimated times
I’ve taken my care to them for servicing twice so far, both times I was given a quoted completion time (1 to 1 hr 15 min and 2 hr to 3 hr 30 min respectively) and both times I received my car back not at the times quoted (1 hr 30min and 1 hr respectively). Other than that, everything else went well.
JAMES R M. from World Car Hyundai North responded on 06/29/2019

Thank you for taking the time to submit this review. We appreciate your opinion and will take it into consideration when making promise times. I've stressed the importance of under promising and over delivering, but perhaps we can become more precise with this technique. We greatly appreciate your business and hope to continue having a chance to earn it in the future.


Respectfully,

James McArdle
Service Manager
210-579-0159


Verified Customer
San Antonio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Simple
Simple. Straightforward. Upfront. Easier for me with my work schedule.
JAMES R M. from World Car Hyundai North responded on 06/29/2019

Great feedback, thank you for taking the time to provide it. We try to make things as painless as possible for our guests by making every reasonable accommodation to ensure they leave completely satisfied. We truly appreciate your business and the 5 star rating. Thank you for choosing World Car Hyundai!


Respectfully,

James McArdle
Service Manager
210-579-0159