Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1276 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.7058826/5Overall Rating 4.7058826/5Overall Rating 4.7058826/5Overall Rating 4.7058826/5rating 4.7058826
Original
Overall Rating 2.02941/5Overall Rating 2.02941/5rating 2.02941rating 2.02941rating 2.02941
93% Would Recommend
83% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Port Neches, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
New Service Score after personal follow up with Service Manager
This is a re-score from an earlier email survey regarding service on our Hyundai Sonata. I was originally disappointed as discussed but Lee (Svc Mgr) with Baytown Hyundai called me personally and we discussed the issues at hand. I told Lee that I realize people can make mistakes and he agreed that the service tech was VERY aware of my displeasure and his actions. This is where we purchased the Sonata and based on my discussion with Lee, I will continue to bring my car in here for service. My earlier review was pretty harsh.... but mistakes happen... and I believe that once recognized, the service will be the same quality as I feel the car build is... top notch.
I appreciate the follow up and concern from all parties. .. for that reason I am changing my original evaluation to five stars.
I look forward to doing business with you in the future.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2019 Category: Service
Sales - good Service - Sucks
We bought at Baytown Hyundai. Our sales experience was really good. Kudos to our salesman. Made us a fair deal and we were happy with a great car. Our service trips have been far from par though. Not a big deal, but the first oil change the sticker on the door had indicated the date of service that was 1 month off from actual. That's ok but a bit careless we thought.
2nd oil change.. we had appointment and the car still was in service 2.5 hours! They did suggest a tire rotation to make them last longer. We approved and it was done (or at least we think it was). When we got the car back the light came on for low tire pressure. When we checked all four of the tires were at least 11 pounds low each! So much for preventing tire wear. Maybe tire pressure was not in bold letters on 'tire rotation', but you would think.. you are taking it off... maybe put a guage on it to check pressure? Anyway... make your own decision... I say its a total fail.
LEE E., Service Manager from Baytown Hyundai responded on 09/16/2019

Thank you for taking my call this evening and allowing me to listen to your concerns. The issues have all been addressed on this end and I can assure you that this have been addressed on all levels...Again, thank you for your time and your imput. When we see you again, I assure you a 5 STAR SERVICE EXPERIENCE....

Lee Ehrlich


Verified Customer
Baytown, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Great Customer Service & Environment
Nice customer service and the waiting area is very comfortable and feels almost like home.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2019 Category: Service
Staff is not great
Staff if uncoordinated and does not hold to their commitments. Felt like all it was a business to them regardless of having recommended quite a bit of family memebers and friends to this location. Will not again.
LEE E., Service Manager from Baytown Hyundai responded on 08/30/2019
THANK YOU FOR THE RESPONCE PER OUR PHONE CALL...WILL GET BACK TO YOU LATER ON TODAY

SC
Steven C.
Baytown, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2019 Category: Service
Rude staff
Service staff and cashier couldn’t take the time to look up from
their computer and phone to acknowledge me. Like pulling teeth to find out status of the work being done on my car. Won’t go there again. Clearly they’re too busy and don’t need any other business.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 06/07/2019

Tim Shipe
Fixed Ops Director
832-446-4021

SF
Steven F.
Crosby, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2019 Category: Service
Engine Problems in Vehicle
We have had severe problems with the engine in our 2018 Hyundai Tuscon. Vehicle is only 6 months old and has been in the shop for last 2 months. Honor the Lemon Law in Texas!!!!
LEE E., Service Manager from Baytown Hyundai responded on 05/17/2019

WE  HAVE FOLLOWED ALL MECHANICAL DIRECTIONS FROM HYUNDAI ONM YOUR VEHICLE. WILL FOLLOW UP WITH THE PROPER CHANNELS IN THE NEXT FEW DAYS....

LEE E., Service Manager from Baytown Hyundai responded on 06/29/2019

CALLED TO CHECK IN WITH YOU AND SEE IF THE VEHICLE WAS OK. 


NS
Nelson S.
Baytown, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
Horrible service
I brought my car in for a repair on the gas tank. They drove my car 150+ miles and then wrecked it. It took months of fighting with them to fix my car WITHOUT my insurance getting involved. I finally got my car back 3 1/2 months later fixed but the value is now depreciated.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/28/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Mont Belvieu, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
Terrible sales
Bought a new vehicle. Car had issues with seat heaters shorted out. Was told that if I brought vehicle in it would be fixed 1-2 days. After vehicle was at dealership for 5 days got a text saying vehicle would be ready. Got some time off from work went to dealership and vehicle was not repaired. Had to wait another 4-5 days and finally got vehicle back. Poor communication and felt like it was shady on just trying to get a car sold from the get go.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/23/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Baytown, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2019 Category: Service
POOR CUSTOMER SERVICE!
This has been one of the WORST experiences in my life when it comes to receiving quality customer service! Not only does the GM of the dealership have a poor attitude but it trickles down to the service department who gets angry for you requesting for things that you are entitled to as a result of Hyundai's malfunction. I'm not sure what other Hyundai dealerships are like, but I urge Baytown customers to stay FAR AWAY from this one! Nothing is worse than dealing with people who do not like their jobs! The dealership acknowledged themselves that I was dealing with a malfunction on my vehicle as a result of Hyundai's own fault and still tried to make me pay for it, didn't offer to put me up in a loaner while my car remained in the shop for a week, and told me the fact that I was requesting for a loaner with my vehicle having over 100,000 miles on it is laughable! I will NEVER purchase a Hyundai again in this lifetime!
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/16/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2019 Category: Service
Extremely Poor Experience
I hope no one will ever have to deal with engine failure and have to take their car to Baytown Hyundai for repair. Outside of towing your vehicle, eventually getting you a rental car after multiple calls (not sure why they don't have loaners available) and fixing warranty issues. The experience was extremely poor. No communication with the customers. Employees using your vehicle as their own personal vehicle (the person left their Game Stop receipts and pens in my car) along with leaving my car and trunking a muddy mess. It was awful. I had no idea I would be without my car for a month. If you don't call them, they won't call you. I have no interest in buying another Hyundai or visiting that dealership again. It wasn't my fault, the engine came from a factory in Alabama with faulty parts. There was no concern that the car stopped on me, while driving on the freeway in which I could have hurt myself or others. I missed 3 days of work because of not having a vehicle. Someone after multiple calls, never called me to let me know the rental was ready. No communication to update you about your car. Then the condition in which I picked my car up in and the Service Manager not having any answers. Getting different answers about the warranty on the new engine. Just a bad experience overall. I wish this on no one. Stay away.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/08/2019

Tim Shipe
Fixed Ops Director
832-446-4021

GP
Gregg P.
Baytown, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019 Category: Service
Repaired Vehicle
After experiencing some issues with getting my vehicle repaired, the service manager reached out to me and he has assured me that my vehicle will be repaired with the new part I requested for and four new tires at no cost to me. That is truly remarkable!

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2019 Category: Service
Highly disappointed!
Run as far as you can from this place! Your hard earned dollars are not worth the poor customer service, the horribly manufactured cars, and the high repair costs for vehicles that continue breaking down. I was sold a lemon and now I'm having to pay!
LEE E., Service Manager from Baytown Hyundai responded on 01/03/2019

Gregg,
After our conversation in which you explained your concerns, I want to thank you for giving us the opportunity to explain and correct the issue. 
Again, thank you for neing a valued customer.

Lee Ehrlich
Service Manager
Baytown Hyundai


Verified Customer
Dayton, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2018 Category: Service
Came in for Oil Change Only
The Maintenance people were more professional than the customer service. Rude Customer Service both men.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 11/26/2018

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/25/2018 Category: Service
First letdown
Service time is usually great and fast but this time I don't k now what happened that is took 2 hrs to get an oil change.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 11/26/2018

Tim Shipe
Fixed Ops Director
832-446-4021

JM
John M.
Beaumont, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Issue Resolved Quickly
The issue with my oil change was quickly resolved. The service manager immediately called when he discovered I had a problem. I felt he was genuinely concerned about my issue, and he went above and beyond to resolve it.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2018 Category: Service
Simple Oil Change Fouled Up
Overfilled my oil with the wrong weight.
Tim S., Fixed Operations Director from Baytown Hyundai responded on 09/04/2018

Tim Shipe
Fixed Operations Director
tshipe@houstonhyundai.com



Verified Customer
Baytown, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Good Call back
With the bad service I received. The Service manager called me and stated that they were very sorry for the service. After talking to him, he made up for service received. Thanks for the call back.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2018 Category: Service
Bad Serive
I had an appointment at 7:30am. I did not get my car back until 9am. I had to ask about it. The only thing the service rep could say is I'm sorry.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 05/09/2018

Tim Shipe
Fixed Ops Director
832-446-4021

GH
Gloria H.
Houston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018 Category: Service
Horrible
Your business comes from the customer; listen.
LEE E., Service Manager from Baytown Hyundai responded on 03/16/2018

Ms. Henderson,
My name is Lee Ehrlich and I am the service manager here at Baytown Hyundai. I had spoken to your son a couple of days after your visit. He explained his concerns about the rotation and he set up an appointment for you to visit with me that next Tuesday to discuss your concerns. I want to know what happened in your words so please call me at 281-839-1020.


Verified Customer
Baytown, TX
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2018 Category: Service
Crappy service
Crappy
Tim S., Fixed Ops Director from Baytown Hyundai responded on 02/28/2018

Tim Shipe
Fixed Ops Director
832-446-4021

CA
Chirstopher A.
Pittsburg, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
"chris"
satisfied

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
chris
not satisfied with hyundai
Tim S., Fixed Ops Director from Baytown Hyundai responded on 11/17/2017

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Hyundai took care of my service
Thank you very much

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2017 Category: Service
Took so long to star the service with appointment
No
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/18/2017

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/31/2017

Tim Shipe
Fixed Ops Director
832-446-4021

DY
Deborah Y.
Baytown, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Customer Service
Baytown Hyundai is working with me to resolve my issues.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2017 Category: Service
Poor service
bad
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/14/2017

Deborah, 
       Thanks for the feedback, and taking time to speak with Chris to clear up the confusion. 

Tim Shipe
Fixed Ops Director
832-446-4021

AW
Amber W.
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2017 Category: Service
Poor review
I would not recommend this to anyone nor will I be back. Contact me at 832-866-4606 to discuss
Tim S., Fixed Ops Director from Baytown Hyundai responded on 06/07/2017

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Dayton, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2017 Category: Service
HORRIBLE EXPERIENCE
This place needs to be shut down
Tim S., Fixed Ops Director from Baytown Hyundai responded on 05/20/2017

We going to speak with Management on site, will be in contact shortly. 

Tim Shipe
Fixed Ops Director
832-446-4021