Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1233 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.6666643/5Overall Rating 4.6666643/5Overall Rating 4.6666643/5Overall Rating 4.6666643/5rating 4.6666643
Original
Overall Rating 2.03333/5Overall Rating 2.03333/5rating 2.03333rating 2.03333rating 2.03333
93% Would Recommend
85% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Baytown, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Awesome
Front desk guy is very friendly! Very informative!

Verified Customer
Gause, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great Service
Everything was done in a very reasonable time!

Verified Customer
Houston, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great workers
Service appointment was easy to set up keep up the good work.

GB
Grover B.
Baytown, TX
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Reset did not fix problem.I have been without my car for 3 days
Reset did not fix problem.I have been without my car for three days
LEE E., Service Manager from Baytown Hyundai responded on 08/16/2019

HOPEFULLY TODAYS REPAIRS TOOK CARE OF THE ISSUES ...JUST LET ME KNOW IF THERE IS ANYTHING ELSE WE CAN DO...

THANKS 


TS
Terry S.
Pasadena, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service and excellent communication.
Extremely impressed with the service department. Excellent communication.
So happy we purchased our car at Baytown Hyundai and it won't be our last. We have bought many of cars and this is the first 5-Star customer service.

DP
Deborah P.
Channelview, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
My Hyundai
Appreciate the updates during service

Verified Customer
Liberty, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Thorough check
Thanks I appreciate your time

VA
Virgina A.
Baytown, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Prompt and friendly
Service staff is knowledgeable and friendly

RA
Roy A.
Houston, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Good dealership.
Professional service and friendly atmosphere

LG
Leona G.
Pearland, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Baytown Hyundai is attentive to you your needs.
In my opinion they know the vehicle and have the talent and parts to repair the issues...

Verified Customer
La Porte, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
The Servie
They are always so friendly and helpful. They kept me informed about my car while it is being serviced. This is my third Santa Fe that we have bought form Baytown Hyundai and they always make sure it is operating the way its suppose to.

RA
Richard A.
Anahuac, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Maintenance
Service was quick wiith excellent service.

Verified Customer
Pasadena, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
issue
I went in there with my exhaust blowing white smoke and the dealership said that the injectors needed to be flushed. i spent $200 on that and I am still having the same issue.
LEE E., Service Manager from Baytown Hyundai responded on 08/13/2019

PLEASE BRING THE VEHICLE BACK SO WE CAN GIVE IT A 2ND LOOK...IF IT STILL SMOKES WE MAY HAVE OVERLOOKED SOMETHING....


BE
Beatrice E.
Crosby, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
I am a loyal Hyundai customer. This location is close to my home and convenient.
Very good customer service. Although I did have an appointment for an oil change and arrived promptly...it took 90 minutes, which I felt was a bit long. Lobby area was comfortable with TV, coffee, water and reading material so it was not bad.

KH
Katherine H.
Crosby, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Service
Thank you Chris for all your help. I was surprised how well it went. He was very nice and kept me updayed.Thanks again

WC
William C.
Houston, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
When it breaks, they are there and ready to help
My seatbelt (driver side) latch broke. Not sure why, just stopped working - spring issue. So, I need it fixed. I called - it will need a part. They get the part ordered, I paid for it and when it came in two days later, they had a spot and got it fixed. Wish it didn't break, but after 192,000 miles, some things will break, and it was minor. And the service team is the best, so much so that whatever Hyundai I won, they are my team (although I would like to get to 500,000 miles on my Elantra, because I love it.

VT
Valerie T.
Houston, TX
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great service
Christopher is awesome, service was wonderful. Great job!!

RL
Ricardo L.
Baytown, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Excellent customer service
Very excellent customer service

SS
Sarah S.
Baytown, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Excellent Customer Service
The guys at the service desk are great. I usually deal with Chris and he is very accommodating and gets my service taken care of quickly. He knows me by name and I really appreciate that. I will be taking my Hyundai there for years to come. Thanks!!

ST
Seth T.
Beach City, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Service.
Very professional.