Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1237 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.6774226/5Overall Rating 4.6774226/5Overall Rating 4.6774226/5Overall Rating 4.6774226/5rating 4.6774226
Original
Overall Rating 2.06452/5Overall Rating 2.06452/5rating 2.06452rating 2.06452rating 2.06452
93% Would Recommend
85% Business Response
Latest Review about 14 hours ago

Reviews


GB
Grover B.
Baytown, TX
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Updated review
Lee was very helpful.Resolved all my problems

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Reset did not fix problem.I have been without my car for 3 days
Reset did not fix problem.I have been without my car for three days
LEE E., Service Manager from Baytown Hyundai responded on 08/16/2019

HOPEFULLY TODAYS REPAIRS TOOK CARE OF THE ISSUES ...JUST LET ME KNOW IF THERE IS ANYTHING ELSE WE CAN DO...

THANKS 


Verified Customer
Baytown, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Amazing Staff! Feels like family!
The way Baytown Hyundai operates makes you feel like family! Any issue big or small, they are happy to help!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2019 Category: Service
Can go one way or another.
The sales team is awesome! Parts and repairs could use some better communication skills... we look forward to continuing our business with them!
LEE E., Service Manager from Baytown Hyundai responded on 04/15/2019

THANKS FOR YOUR IMPUT TODAY...WE ARE ALWAYS HERE FOR YOU...


JL
Joe L.
La Porte, TX
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Awesome!
Thank you for taking such good care of us Baytown Hyundai Service Center! While I understands weird things tend to happen with cars and they need to be fixed. The fact that we had a loaner car to get us to work helped tremendously.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/05/2019 Category: Service
2016 Sonata Hybrid.
Nothing against the service center, but the car should not have the sort of problems it is having with perfect maintenance and care as well as low mileage.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 03/06/2019

Tim Shipe
Fixed Ops Director
832-446-4021

GP
Gregg P.
Baytown, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019 Category: Service
Repaired Vehicle
After experiencing some issues with getting my vehicle repaired, the service manager reached out to me and he has assured me that my vehicle will be repaired with the new part I requested for and four new tires at no cost to me. That is truly remarkable!

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2019 Category: Service
Highly disappointed!
Run as far as you can from this place! Your hard earned dollars are not worth the poor customer service, the horribly manufactured cars, and the high repair costs for vehicles that continue breaking down. I was sold a lemon and now I'm having to pay!
LEE E., Service Manager from Baytown Hyundai responded on 01/03/2019

Gregg,
After our conversation in which you explained your concerns, I want to thank you for giving us the opportunity to explain and correct the issue. 
Again, thank you for neing a valued customer.

Lee Ehrlich
Service Manager
Baytown Hyundai


Verified Customer
Houston, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Committed to Service
Proactive with service issues

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2018 Category: Service
No Car Wash?
Either this is the only dealership in North America that doesn’t have a car wash or the service advisor was not forthright.

It’s standard at most reputable dealerships for them to wash your car as part of the service. This location does not follow that standard.
LEE E., Service Manager from Baytown Hyundai responded on 11/17/2018

Dan I wanna thank you for your honest comments and I enjoyed speaking to you today. We are a small dealership and unfortunately we are the only one that does not have a car wash but I am working on that . But again thank you for the comments on my service advisor Chris as he does do a good job.


JM
John M.
Beaumont, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Issue Resolved Quickly
The issue with my oil change was quickly resolved. The service manager immediately called when he discovered I had a problem. I felt he was genuinely concerned about my issue, and he went above and beyond to resolve it.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2018 Category: Service
Simple Oil Change Fouled Up
Overfilled my oil with the wrong weight.
Tim S., Fixed Operations Director from Baytown Hyundai responded on 09/04/2018

Tim Shipe
Fixed Operations Director
tshipe@houstonhyundai.com



Verified Customer
Baytown, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Good Call back
With the bad service I received. The Service manager called me and stated that they were very sorry for the service. After talking to him, he made up for service received. Thanks for the call back.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2018 Category: Service
Bad Serive
I had an appointment at 7:30am. I did not get my car back until 9am. I had to ask about it. The only thing the service rep could say is I'm sorry.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 05/09/2018

Tim Shipe
Fixed Ops Director
832-446-4021

TM
Terri M.
Baytown, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Review
I received a call after the service and the gentleman was nice and helpful.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2018 Category: Service
Service
See notes in survey
Tim S., Fixed Ops Director from Baytown Hyundai responded on 03/28/2018

Tim Shipe
Fixed Ops Director
832-446-4021

RF
Rodolfo F.
Channelview, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Not satisfied? They will make it right!
I was not satisfied with the length of time it took to service my vehicle but Baytown Hyundai contacted me, apologized for the wait, and explained why my service took as long as it did. We all have days that don’t go our way and there is no reason why I should not give Baytown another chance. I will be returning in a few months.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2017 Category: Service
Good service but you will be there a while
Staff and service were good but the wait time was unacceptable. If you have an appointment, it should not take an hour and a half for an oil change.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 12/18/2017

Rodolfo,
      Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director from Baytown Hyundai responded on 12/25/2017

Tim Shipe
Fixed Ops Director
832-446-4021

CA
Chirstopher A.
Pittsburg, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
"chris"
satisfied

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
chris
not satisfied with hyundai
Tim S., Fixed Ops Director from Baytown Hyundai responded on 11/17/2017

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Hyundai took care of my service
Thank you very much

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2017 Category: Service
Took so long to star the service with appointment
No
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/18/2017

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/31/2017

Tim Shipe
Fixed Ops Director
832-446-4021

GT
Gideon T.
Dayton, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Clean waiting room
Good sales persons

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2017 Category: Service
I did not understand then felt rushed
Felt rushed
CHRISTOPHER G. from Baytown Hyundai responded on 08/08/2017

CALLED CLIENT 8/8/2017 AT 4:38PM. CUSTOMER STATED THAT HE FELT RUSHED AT HIS SERVICE VISIT AND DID NOT UNDERSTAND WHAT RECALLS WERE PERFORMED AND WHAT WORK WAS DONE PER THOSE RECALLS. FREE OIL CHANGE NEXT VISIT.


LL
LINDA L.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2017 Category: Service
Working to improve service
The service rep contacted me the next day, and made an offer to help correct the problem.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/03/2017 Category: Service
Apparently the mechanics are either incompetent or crooked.
Was quoted $269 for work and was charged $389. Went in for oil change and after inspection they said I needed to change both air filters, as well as have the fuel injector system flushed as scheduled maintenance. I am the original owner of this 2015 Sonata and it only has 52,000 miles, but my engine light came on tonight just 3 days after it was serviced. I plugged in my FIXD and got the codes. Guess what? All the codes were related to the air flow of the intake manifold. Are you telling me Hy day mechanics can't properly perform the most basic mechanics skills in changing air filters? Now because of their incompetence, or crookedness, I have to go back to the dealer to get this fixed in hopes that their screw up didn't cause permanent damage to my system. I'm so angry I could have a stroke! The only reason I even purchased a Hyundai is because of close friends that praise your company to the heavens. NEVER AGAIN!!!! First and last time Hyundai owner. I won't be able to sell this car fast enough. I've had nothing but problems with your service department at two different locations. I never had any problems with the service department at Lincoln and I bought my Towncar used from Carmax. Yet Lincoln treated us like special guests, as if we purchased our car through their dealership, and they always had top notch service. One of the codes was for a Pos sensor. That's about right! The whole darn Hyundai experience has been a Pos!
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/04/2017

Tim Shipe
Fixed Ops Director
832-446-4021

DY
Deborah Y.
Baytown, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Customer Service
Baytown Hyundai is working with me to resolve my issues.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2017 Category: Service
Poor service
bad
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/14/2017

Deborah, 
       Thanks for the feedback, and taking time to speak with Chris to clear up the confusion. 

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Change your phone system
Other than Phone system everything is wonderful

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2017 Category: Service
Phone
The personality of the dealership has changed since you changed to automated phone.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 03/22/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

GM
Gerald M.
Crosby, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Problems Resolved
Had my original problems addressed at no addition charge, thanks!

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2017 Category: Service
Bad service
Spent hundreds on multiple visits, and they failed to fix the problem twice.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 02/15/2017

Gerald,
      Thanks for your feedback, going to have my Service Manager Ellery contact you to discuss this service visit.

Tim Shipe
Fixed Ops Director
832-446-4021

QC
Quiana C.
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Impressed
I appreciate the time taken to address my concerns

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/08/2017 Category: Service
Really
Unimpressed
Tim S., Fixed Ops Director from Baytown Hyundai responded on 02/08/2017

Quiana,
      Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Baytown, TX
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2017 Category: Service
Resolution of my last visit
Ellory-Srvc Mgr contacted me and we discussed my concerns that I noted on my review. He was very understanding and assured me that he wanted to resolve my concerns. Which he did to my acceptance of not going elsewhere for my car's future service. I appreciate the time taken in this matter.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2017 Category: Service
Poor service, and just to make money.
please see my comment section
Tim S., Fixed Ops Director from Baytown Hyundai responded on 02/08/2017

Thanks for taking time to see with us.

Tim Shipe
Fixed Ops Director
832-446-4021

WA
William A.
Baytown, TX
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
staff
great place

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/12/2017 Category: Service
//
99
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/13/2017

William,
    Thanks for your feedback.

Tim Shipe
Fixed Ops Director
832-446-4021

AW
Amey W.
Channelview, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2016 Category: Service
Unsatisfied Customer
Went back in for a full detail so they could clean the mess they created in the inside when fixing antenna cover and now whatever they used to clean the front grille has changed the grille bronze. I will not be going back.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2016 Category: Service
Dirty Workers
Workers need to be more careful when dealing with light interiors and learn to wash hands.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 09/21/2016

Amey,
    Thanks for your feedback, my Service Manager Char will be contacting you to discuss this service visit.

Tim Shipe
Fixed Ops Director
832-446-4021