Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1233 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.6666643/5Overall Rating 4.6666643/5Overall Rating 4.6666643/5Overall Rating 4.6666643/5rating 4.6666643
Original
Overall Rating 2.03333/5Overall Rating 2.03333/5rating 2.03333rating 2.03333rating 2.03333
93% Would Recommend
85% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Gause, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great Service
Everything was done in a very reasonable time!

GB
Grover B.
Baytown, TX
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Reset did not fix problem.I have been without my car for 3 days
Reset did not fix problem.I have been without my car for three days
LEE E., Service Manager from Baytown Hyundai responded on 08/16/2019

HOPEFULLY TODAYS REPAIRS TOOK CARE OF THE ISSUES ...JUST LET ME KNOW IF THERE IS ANYTHING ELSE WE CAN DO...

THANKS 


Verified Customer
Pasadena, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2019 Category: Service
issue
I went in there with my exhaust blowing white smoke and the dealership said that the injectors needed to be flushed. i spent $200 on that and I am still having the same issue.
LEE E., Service Manager from Baytown Hyundai responded on 08/13/2019

PLEASE BRING THE VEHICLE BACK SO WE CAN GIVE IT A 2ND LOOK...IF IT STILL SMOKES WE MAY HAVE OVERLOOKED SOMETHING....


JN
Jacob N.
Galveston, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Great services and sales
I bought my 2016 veloster turbo from them at a very fair price (much better than other dealerships in Houston area) and they keep it running great. I recommend buying and servicing from Baytown Hyundai.

Verified Customer
Baytown, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/08/2019 Category: Service
Incompetent mechanics
They don't care about the quality of work and don't pay attention to what they're doing
LEE E., Service Manager from Baytown Hyundai responded on 07/09/2019

HELLO 
I READ YOUR COMMENTS AND I AM NOT HAPPY WITH THE LEVEL OF SERVICE YOU RECIEVED. IT IS VERY IMPORTANT THAT WE GET THIS ISSUE CORRECTED....
i WILL CALL YOU AS YOUR FEEDBACK IS IMPORTANT,,,


SC
Steven C.
Baytown, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2019 Category: Service
Rude staff
Service staff and cashier couldn’t take the time to look up from
their computer and phone to acknowledge me. Like pulling teeth to find out status of the work being done on my car. Won’t go there again. Clearly they’re too busy and don’t need any other business.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 06/07/2019

Tim Shipe
Fixed Ops Director
832-446-4021

SF
Steven F.
Crosby, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2019 Category: Service
Engine Problems in Vehicle
We have had severe problems with the engine in our 2018 Hyundai Tuscon. Vehicle is only 6 months old and has been in the shop for last 2 months. Honor the Lemon Law in Texas!!!!
LEE E., Service Manager from Baytown Hyundai responded on 05/17/2019

WE  HAVE FOLLOWED ALL MECHANICAL DIRECTIONS FROM HYUNDAI ONM YOUR VEHICLE. WILL FOLLOW UP WITH THE PROPER CHANNELS IN THE NEXT FEW DAYS....

LEE E., Service Manager from Baytown Hyundai responded on 06/29/2019

CALLED TO CHECK IN WITH YOU AND SEE IF THE VEHICLE WAS OK. 


MB
Michael B.
Baytown, TX
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Zzz
Xxz

AL
Angela L.
Houston, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/30/2019 Category: Service
Confirm price and service
They’ll incentivize a 5 star rating with free oil changes and you’ll still pay for it. They always bring you a dirty air filter so write your initials on your abs check it. If you have a sunroof BE SURE to ask them to check it as this is NOT included in their review of the vehicle nor is it mentioned in any level of service (25k, 50k, etc mile recommended service).
Tim S., Fixed Ops Director from Baytown Hyundai responded on 05/03/2019

Tim Shipe
Fixed Ops Director
832-446-4021

AS
Anna S.
Baytown, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Recall
Quick service

AL
Angela L.
Houston, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Close to home
Service is decent however we’ve had a lot of issues with the recalls. Last Hyundai we will ever own

NS
Nelson S.
Baytown, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
Horrible service
I brought my car in for a repair on the gas tank. They drove my car 150+ miles and then wrecked it. It took months of fighting with them to fix my car WITHOUT my insurance getting involved. I finally got my car back 3 1/2 months later fixed but the value is now depreciated.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/28/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Mont Belvieu, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2019 Category: Service
Terrible sales
Bought a new vehicle. Car had issues with seat heaters shorted out. Was told that if I brought vehicle in it would be fixed 1-2 days. After vehicle was at dealership for 5 days got a text saying vehicle would be ready. Got some time off from work went to dealership and vehicle was not repaired. Had to wait another 4-5 days and finally got vehicle back. Poor communication and felt like it was shady on just trying to get a car sold from the get go.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/23/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Baytown, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2019 Category: Service
POOR CUSTOMER SERVICE!
This has been one of the WORST experiences in my life when it comes to receiving quality customer service! Not only does the GM of the dealership have a poor attitude but it trickles down to the service department who gets angry for you requesting for things that you are entitled to as a result of Hyundai's malfunction. I'm not sure what other Hyundai dealerships are like, but I urge Baytown customers to stay FAR AWAY from this one! Nothing is worse than dealing with people who do not like their jobs! The dealership acknowledged themselves that I was dealing with a malfunction on my vehicle as a result of Hyundai's own fault and still tried to make me pay for it, didn't offer to put me up in a loaner while my car remained in the shop for a week, and told me the fact that I was requesting for a loaner with my vehicle having over 100,000 miles on it is laughable! I will NEVER purchase a Hyundai again in this lifetime!
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/16/2019

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2019 Category: Service
Extremely Poor Experience
I hope no one will ever have to deal with engine failure and have to take their car to Baytown Hyundai for repair. Outside of towing your vehicle, eventually getting you a rental car after multiple calls (not sure why they don't have loaners available) and fixing warranty issues. The experience was extremely poor. No communication with the customers. Employees using your vehicle as their own personal vehicle (the person left their Game Stop receipts and pens in my car) along with leaving my car and trunking a muddy mess. It was awful. I had no idea I would be without my car for a month. If you don't call them, they won't call you. I have no interest in buying another Hyundai or visiting that dealership again. It wasn't my fault, the engine came from a factory in Alabama with faulty parts. There was no concern that the car stopped on me, while driving on the freeway in which I could have hurt myself or others. I missed 3 days of work because of not having a vehicle. Someone after multiple calls, never called me to let me know the rental was ready. No communication to update you about your car. Then the condition in which I picked my car up in and the Service Manager not having any answers. Getting different answers about the warranty on the new engine. Just a bad experience overall. I wish this on no one. Stay away.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 01/08/2019

Tim Shipe
Fixed Ops Director
832-446-4021

GP
Gregg P.
Baytown, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019 Category: Service
Repaired Vehicle
After experiencing some issues with getting my vehicle repaired, the service manager reached out to me and he has assured me that my vehicle will be repaired with the new part I requested for and four new tires at no cost to me. That is truly remarkable!

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2019 Category: Service
Highly disappointed!
Run as far as you can from this place! Your hard earned dollars are not worth the poor customer service, the horribly manufactured cars, and the high repair costs for vehicles that continue breaking down. I was sold a lemon and now I'm having to pay!
LEE E., Service Manager from Baytown Hyundai responded on 01/03/2019

Gregg,
After our conversation in which you explained your concerns, I want to thank you for giving us the opportunity to explain and correct the issue. 
Again, thank you for neing a valued customer.

Lee Ehrlich
Service Manager
Baytown Hyundai


Verified Customer
Dayton, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2018 Category: Service
Came in for Oil Change Only
The Maintenance people were more professional than the customer service. Rude Customer Service both men.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 11/26/2018

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Committed to Service
Proactive with service issues

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2018 Category: Service
No Car Wash?
Either this is the only dealership in North America that doesn’t have a car wash or the service advisor was not forthright.

It’s standard at most reputable dealerships for them to wash your car as part of the service. This location does not follow that standard.
LEE E., Service Manager from Baytown Hyundai responded on 11/17/2018

Dan I wanna thank you for your honest comments and I enjoyed speaking to you today. We are a small dealership and unfortunately we are the only one that does not have a car wash but I am working on that . But again thank you for the comments on my service advisor Chris as he does do a good job.


Verified Customer
La Porte, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
satisfied
will definitely return

SM
Susan M.
Dickinson, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Good service, loooooooong wait
The service writer was friendly and knowledgeable, but the total time was over 2 hours for a simple oil change.