Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

580 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
93% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Harlingen, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Good
Wally at service dpt and the cashier are great !
Adrienne R. from Bert Ogden Hyundai responded on 06/24/2019

Hi and thank you so much for the review! We really appreciate you taking the time to rate us and we hope to earn 5 stars on your next visit! Dale Gas!


VZ
Virginia Z.
Weslaco, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Excellent service!
Bringing my car to this dealership was the best decision I made ! My car is working like new! And their service and the staff attentiveness was the best!
Adrienne R. from Bert Ogden Hyundai responded on 06/21/2019

That is a fantastic review and we love it! Thank you so much Virginia and we are so glad you chose us to help with your vehicle so you can get going again. We look forward to helping with any of your future vehicle needs, Dale Gas!


Verified Customer
Mission, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Thank you!
Thank you
Adrienne R. from Bert Ogden Hyundai responded on 06/20/2019

Thank you so much for the 5 star review and we look forward to serving you again! Dale Gas!


RP
Robert P.
Port Isabel, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2019 Category: Service
service dept. needs work...
R. Posner
Adrienne R. from Bert Ogden Hyundai responded on 06/19/2019

Hi Robert, I am sorry to see that you felt your experience was less than great. I would like to hear more about it so we can work to improve. We will be reaching out to you to speak to about your visit.


JG
Jesus G.
Brownsville, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Quick and reliable
This location is definitely the place to go. The service personnel is top notch and very helpful.
Adrienne R. from Bert Ogden Hyundai responded on 06/17/2019

Hi Jesus! We are so happy that you like our service department and we will work very hard to continue to impress. Thank you for your review and we look forward to seeing you at your next service visit! #dalegas


MC
Maria C.
Roma, TX
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Air Condition Repair
Thank you for the prompt diagnosis & repairs. I drove 90 miles in the Texas sun without air conditioning and you did not disappoint. Grear service!
Adrienne R. from Bert Ogden Hyundai responded on 06/17/2019

Hi Maria! We really appreciate you taking the time to write such an awesome review. We know how hot and uncomfortable it can be in this Texas heat and we are so glad you chose us to help you fix your a/c. We look forward to serving you again, Dale Gas!


RC
Reinaldo C.
Weslaco, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Work
Great work!
Adrienne R. from Bert Ogden Hyundai responded on 06/13/2019

Thank you so much Reinaldo for the fantastic 5 star review! We work hard to provide the best service to our customers and we are glad you are one of them, Dale Gas!


LS
Luisa S.
Mercedes, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Service dept
Good service, fast service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2019 Category: Service
Oil change
Service is fast but need better communication with customers
Adrienne R. from Bert Ogden Hyundai responded on 06/13/2019

Hi Luisa and thank you for your review. We will work to improve this aspect of our service process for communicating with customers. We appreciate you bringing this to our attention and look forward to seeing you again. Dale Gas!


MB
Michelle B.
Harlingen, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Fast friendly service
Always a good experience here, part of the reason I will only buy brands supported by this dealership.
Adrienne R. from Bert Ogden Hyundai responded on 06/10/2019

We are elated you had a great experience at our dealership and we work hard to provide our brand of customer service every time. Thank you for the fantastic 5 star review! #dalegas


MR
Mary R.
Santa Rosa, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Awesome customer service
Love the customer service!!
Adrienne R. from Bert Ogden Hyundai responded on 06/10/2019

Hi Mary! We really appreciate your awesome 5 star review and we hope to serve you again, Dale Gas!


RH
Robert H.
Harlingen, TX
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast, sufficient service
All. Y repair needs done right!
Adrienne R. from Bert Ogden Hyundai responded on 06/10/2019

Thank you so much for the 5 star review Robert! We look forward to serving you again, Dale Gas!


OG
Ona G.
Weslaco, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great service
They went over and above and out of their way to make sure things were done right.
Adrienne R. from Bert Ogden Hyundai responded on 06/06/2019

Hi Ona! Thank you so much for you awesome review! We really appreciate it and look forward to providing another great experience, Dale Gas!


Verified Customer
Harlingen, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2019 Category: Service
Not helpful
I wanted to get a oil change on my car but i purchase the car at another hyundai dealership and since i move cities, the one closer to me was Harlingen tx. The person who was there help me was very helpful at first but once they look up my files then told me theres no files of my car or my free oil changes and stop from there .They didnt have the finances of my free 4 oil changes that they didnt wanted to bother helping me much since i bought the car at another hyundai dealership. I did most of the calling that they didnt even bother helping me. Took longer than expected and finally came to a agreement and once i got my car back from the oil change they didnt even wash my car or even give me the inspection list they just did the oil change and thats it and i wanted the inspection of my car . Now i dont know what really happen to my car .It was an awful experience that i would rather take it to my hometown dealership where they would help me 100%.
Adrienne R. from Bert Ogden Hyundai responded on 06/05/2019

I am sorry you felt your experience with us was not great and realize you felt we were not being helpful. A manager has reached out to you to see what we can do to make this right. Please feel free to call us at your earliest convenience at  956-734-2477 and ask for Adrienne in customer service.


GL
George L.
Weslaco, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Bert Ogden Hyundai's Service Department In Harlingen is second to none!!!
The minute you walk into the service department area, you are greeted with a friendly smile and are asked how you may be helped. I liked the fact that the Service Manager and the Billing Department Secretary remembered my name and details about the last time I was their. They made me feel like family!!!
Adrienne R. from Bert Ogden Hyundai responded on 06/05/2019

Hi George! We are over the moon that you had a great experience with us and felt just like family. We do our best to make all our customers feel welcome and we look forward to serving you again, Dale Gas!


JD
Jacob D.
La Feria, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Oil Change and inspection
Great service as well as kind & friendly service... I needed a same day appointment and they were able to get me in and out quickly..., which worked out for me....
Adrienne R. from Bert Ogden Hyundai responded on 06/03/2019

Hi Jacob! We really appreciate your fabulous review! Thank you so much for choosing us and we look forward to serving you again in the future, Dale Gas!


LC
Luis C.
Alamo, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019 Category: Service
Good service
Good personnel
Adrienne R. from Bert Ogden Hyundai responded on 05/28/2019

Hi Luis! We appreciate your review and we want to continue to provide a good experience for your future visits, Dale Gas!


JM
Joseph M.
Raymondville, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Better service with Bert.
Excellent service
Adrienne R. from Bert Ogden Hyundai responded on 05/24/2019

Hi Joseph! We are thrilled you had an excellent experience with us and we look forward to serving you in the future, Dale Gas!


AV
Alma V.
Mission, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Excellent
Friendly service
Coffee and cookies
Popcorn
I love it
Adrienne R. from Bert Ogden Hyundai responded on 05/24/2019

Hi Alma and thank you for choosing us to service your vehicle! We really appreciate your awesome review and look forward to continuing to provice excellent service for you in the future, Dale Gas!


RT
Raul T.
Palmhurst, TX
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Car AC repair
Excellent customer services! Great staff with genuine concern for their customer’s needs!
Adrienne R. from Bert Ogden Hyundai responded on 05/24/2019

Hi Raul! We are so happy you chose us for service and really appreciate your fantastic review. Thank you and we look forward to serving you again, Dale Gas!


LP
Linda P.
Harlingen, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great service!! The best Hyundai I have received service from!
Absolutely top of the line service! Their standard is high! Due to their service standard I will definitely return for service and most likely my next daughters car.
Adrienne R. from Bert Ogden Hyundai responded on 05/22/2019

Hi Linda! Thank you so much for your fabulous review and we are so happy you chose us to service your vehicle! We want to earn your loyatly and continue to impress for all your service needs. Thank you again and Dale Gas!