ReScore Reviews™ (4)
I am sorry you felt your experience with us was not great and realize you felt we were not being helpful. A manager has reached out to you to see what we can do to make this right. Please feel free to call us at your earliest convenience at 956-734-2477 and ask for Adrienne in customer service.
We appreciate the time you took to write the review and for speaking to us about your experience. Thank you and many blessings to you and yours.
Thank you for taking the time to write us a review. Upper management has been made aware of this and are looking into this matter. I do apologize you felt this way as we want to ensure every customer has a great experience with our dealership. Thank you again for your time.
Dealer contacted customer on 4/4/19 in attempt to reperform the correct service requested. Customer agreed for service to be performed correctly as to what he first requested. On 4/5/19 full synthetic oil change, oil filter and a courtesy car wash was performed on vehicle. Customer was satisfied with the service performed.
We love providing the best customer service and work hard to make sure our customers are happy. Thank you for choosing Bert Ogden Hyundai, Dale Gas!
Thank you for your review Josue. Unfortunately, the sound was not able to be duplicated even with the test drive you and the technician tried out to investigate your concern. While it was raised for the oil change our technicians did a visual to determine if they could find the source of your complaint but did not see a cause. We did waive the diagnosis fee as a courtesy to you and I do apologize that the issue did not present itself while at our service department. Thank you again for your time and Dale Gas!
Hi and thank you so much for your review. I do apologize for the long wait time and we will be contacting you directly to see how we can make this right.
Hello and thank you for taking the time to fill out the survey. I am sorry you felt your experience was less than satisfactory and the Hyundai service manager will be getting in contact with you soon.
Hi Ariel! We are sorry to see that you felt your experience was not satisfactory. We strive to take great care of all our customers vehicle concerns and provide great customer service. Please contact our service department if you feel that was not the case at 956-412-3333. Thank you for your time.
Good morning could you please explain your experience from your last service visit.
Hello and thank your for completing the rescore! I hope we were able to meet your needs and look forward to working with you in the future. Thank you for choosing Bert Ogden Hyundai in Harlinge, Dale Gas!
Good afternoon and thank you for the survey we will be looking into the part that was ordered and we will call you.
Good afternoon thank you for the survey, someone will contact you when parts arrive.
Good morning and thank you for the survey, I would like to speak to you about the concerns on your vehicle feel free to call me at (956)412-3333 Guadalupe Garcia Service Manager.
Good afternoon my name is Guadalupe Garcia I am the service manager, I do apologize for your last experience feel free to call me at (956)412-3333
Good morning Mr.Casarez and thank you for your feedback. I do appoligize for the delay of repair for your recall.
Good afternoon and thank you for the survey, we do apologize about t he wait time. The appointments are to meet the service advisor sorry for the inconvinionts.
Good morning I am sorry for your concern on how you were spoken to. We are here to provide excellent service to every customer is there is anything I can do feel free to call the store. (956)412-3333
This is a unfortunate situation all around ..Our technician noticed the tear as he was working on the car and told the service advisor ..but it was on the BACK SEAT so he didnt think much of it as he was working on the sunroof from the pass front door ...I have reviewed the cameras in the shop and NO ONE gets in the back seat. At this time and after reviewing the footage I have no choice but to determine this is / was a pre-existing condition and therefore not the responsibility or fault of Bert Ogden or my staffMichael Rotta
Service Manager Bert Ogden Hyundai / Kia
Hi Robert, I am sorry to see that you felt your experience was less than great. I would like to hear more about it so we can work to improve. We will be reaching out to you to speak to about your visit.
Thank you for your review. We apologize that you felt your service experience did not go well. Management has been made aware and are going to discuss these issues with the service team. We would like to hear more about your service visit and management will be reaching out to you to make it right.