Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

559 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
93% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Lasara, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2019 Category: Service
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Adrienne R. from Bert Ogden Hyundai responded on 05/15/2019

We appreciate the time you took to write the review and for speaking to us about your experience. Thank you and many blessings to you and yours.


Verified Customer
Addison, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2019 Category: Service
Poor customer care and service
Went in to get tire serviced and locks replaced. Locks were replaced and tired was on just as bad of condition. Shuttle service seemed to forget to pick me up. Risked getting into an accident following the service since the tire was not taken care of. Had to purchase a tire at a tire shop since I could not get in contact with the anyone from the dealership within business hours for assistance. Supervisor from the service department gave me the run around the following day. My overall experience was horrible.
Adrienne R. from Bert Ogden Hyundai responded on 04/12/2019

Thank you for taking the time to write us a review. Upper management has been made aware of this and are looking into this matter. I do apologize you felt this way as we want to ensure every customer has a great experience with our dealership. Thank you again for your time.


FP
Fred P.
Pharr, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Service reperformed.
I was invited back to the dealership to have the service re-performed. All is well.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019 Category: Service
Poor service/communication
Why must a VERY LARGE dealership network take advantage of customers??
JUAN P R. from Bert Ogden Hyundai responded on 04/05/2019

Dealer contacted customer on 4/4/19 in attempt to reperform the correct service requested. Customer agreed for service to be performed correctly as to what he first requested. On 4/5/19 full synthetic oil change, oil filter and a courtesy car wash was performed on vehicle. Customer was satisfied with the service performed. 
We love providing the best customer service and work hard to make sure our customers are happy. Thank you for choosing Bert Ogden Hyundai, Dale Gas!


JB
Joseph B.
Laguna Vista, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2019 Category: Service
Cost of repair outrageous
Our gas actuator broke on our 2013 Santa Fe (that we bought new). This is our 4th Hyundai to buy. I looked it up and it seems Hyundai has a problem with the actuator breaking. The dealership quoted me $227.00 to repair it. Our Santa Fe only has 76,000 miles on it. So the service guys were great as always but, they can't help the price Hyundai charges!!!! I'll do without it medicine is more important!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 04/01/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Problem resolved
Thank you for resolving my problem with better communication from your team.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/17/2019 Category: Service
Not good service
Car was in good condition until service was done to vehicle causing vehicle to need a part. Lack of communication
Adrienne R. from Bert Ogden Hyundai responded on 03/18/2019

Thank you for your review. We apologize that you felt your service experience did not go well. Management has been made aware and are going to discuss these issues with the service team. We would like to hear more about your service visit and management will be reaching out to you to make it right.


YH
Yolanda H.
Santa Rosa, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2019 Category: Service
Dissatisfied Customer
It took 3 trips to the dealership for the same problem. Hopefully the 3rd time is a charm.
Adrienne R. from Bert Ogden Hyundai responded on 02/27/2019

Hi Yolanda and thank you for your honest review. We appreciate your feedback as it helps us improve your customer experience. Managment is looking into why it took three trips to fix your issue and we will work to do better job for all our customers. We hope to serve you again in the future, Dale Gas!


JS
Josue S.
Edinburg, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Service
Need better technicians
If you having problems I would take my car somewhere else
Adrienne R. from Bert Ogden Hyundai responded on 02/18/2019

Thank you for your review Josue. Unfortunately, the sound was not able to be duplicated even with the test drive you and the technician tried out to investigate your concern. While it was raised for the oil change our technicians did a visual to determine if they could find the source of your complaint but did not see a cause. We did waive the diagnosis fee as a courtesy to you and I do apologize that the issue did not present itself while at our service department. Thank you again for your time and Dale Gas!


Verified Customer
Los Fresnos, TX
2011 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Still charge diagnostic fee even when getting service with them
I liked them when they did not charge the diagnostic fee when you got the service with them. They don't do that anymore. Deal breaker for me. Also, I believe they over-charged me for the hours of labor. Never open on the weekends and some times very hard to get a hold of on the phone (service department).
Adrienne R. from Bert Ogden Hyundai responded on 01/18/2019

Hello and thank you for the review.
I am sorry you feel that you way regarding your service visit. The diagnostic rate is a flat fee that is charged for the time and effort it takes to figure out the issue on any vehicle complaint. The labor hours were investigated and found to be correct.

I do agree our phone connectivity requires improvement and we are working to correct it. Currently we are closed weekends but we are open M-F 7:30a.m.-6p.m. to service our customers.

Thank you again for your time and hope you can give us another chance.


JC
Jaun C.
Harlingen, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/25/2018 Category: Service
Taken hostage for an oil change
Not that great after a couple hours
Adrienne R. from Bert Ogden Hyundai responded on 12/26/2018

Hi and thank you so much for your review. I do apologize for the long wait time and we will be contacting you directly to see how we can make this right.


MS
Michael S.
Weslaco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018
Overpriced Service
First time to this dealership with our Hundai Sonata Sport. We needed a battery for the car key fob. The srvice desk quoted $25! Huh? He said a technician was needed to replace the battery. Huh? Had one replaced last year in Vegas for $5.00. At the service desk.
So we phoned Hundai in Pharr. Guess what - $3.99 for the battery and no charge to replace it. We LOVE you Hundai Pharr (says my lovely wife.)
From now on any work, maintenance, oil changes, etc. will never be done at Bert Ogden Hundai of Harlingen.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/13/2018

Good morning and thank you for the survey. 

Guadalupe Garcia III


MR
Murray R.
La Feria, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
Owner
Svc good sales suck
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/22/2018

Good morning and thank you for the survey, what could we do to make sure we receive a 5 star from you in the future. 

Guadalupe Garcia III


MR
Misael R.
Harlingen, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Good service
Good service. Incredibly ridiculous pricing. You don’t get many repeat customers by robbing them blind. $44 for an oil change? How do you justify that? I’m taking my business elsewhere and I’ll wash my own car.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/15/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


RV
Rosemary V.
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Service at Bert Ogden is not what it used to be!
Well my experience was by far the worst experience I've ever encountered as a Hyundai (2014) owner. This dealership has Very poor communication on the service departments end. It took 3 visits to the service department and 2 different days of my vehicles air conditioning unit to stop working, in order for them to find the problem (Keep in mind, it is over 100 degrees in South Texas). There was never any accountability, no "Manager/Service Manager" to address my concerns, needs or even the service itself. I received a rental car from the local Avis and even they made the situation worse by saying, I could not keep the car for as long as my personal vehicle was in service. The General Manager wasn't even made available, nor could I leave a message ( no voicemail), no email as per Hyundai switchboard operator. I was blatantly lied to repeatedly about the whereabouts of management. I got the run around several times by the front desk receptionist. She stated the manager was with a customer, manager was out on vacation, manager left at noon, manager did not have the proper communication tools nor could they give out a direct number let alone a cell phone number. How is service ever to get better if there is no one to take responsibility for the work or lack thereof? I love my vehicle and the fact that at a time when I need my vehicle I was just swept to the side and nobody to help me. I use my vehicle for work purposes and checking on patients. The fact that I couldn't help patients in their time of need made this situation way worse. I've never been more disappointed with this brand and the staff they choose to keep at Bert Ogden Hyundai in Harlingen. I sincerely hope that at some point someone is able to rectify this situation.
Adrienne R. from Bert Ogden Hyundai responded on 08/08/2018

Hello and thank you for taking the time to fill out the survey. I am sorry you felt your experience was less than satisfactory and the Hyundai service manager will be getting in contact with you soon.


NG
Noelda G.
Port Isabel, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent
Lupe knows his job and always answer our questions. I will definitely return
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RE
Roberto E.
Harlingen, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
Oil Change
I addressed the fact that I had asked the same gentleman on my previous visit whether or not a tire rotation was needed. At that time he advised me that it was recommended at every other oil change. That was the extent of the conversation. At the previous dealership they would check the history and advice either way. I was shocked to find out that the the last tire rotation was May 2017. Needless to say, I was extremely upset. When addressed the gentleman proceeds to tell me that maybe it was suggested but I refused the service. I advised him to review the car history and my consistency with servicing my vehicle.
It is very unlikely that I will return to the dealership to get my vehicle serviced
Adrienne R. from Bert Ogden Hyundai responded on 06/25/2018

Good morning sir! I am sorry to see your service experience was extremely upsetting to you. I would like to find out more about the visit and will be contacting you directly. Thank you for taking the time to provide a review.


AC
Ariel C.
La Feria, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/27/2018 Category: Service
Charged me for nothing!
I took my car here twice. To find out what the problem was with my car. The 1st time they blamed throttle body being dirty. So we cleaned that. Didnt help at all. Took it again they said it was due to aftermarket spark plugs and coils. Stated to me ALL Hyundais need Hyundai only parts or the car wont work. I explained I had already bought these parts new. They said to buy them again but from them. So I got the spark plugs. Changed them out. Nothing changed, there wasnt a difference in my car at all. So I asked my mechanic to check it out. He said it was the fuel pump. We replaced it problem was fixed. Dealership said they tested this tye 2nd time I bought it in and it was fine. They lied because now my car doesnt have any issues. They charged me for nothing! Then they said their mechanics are better and know what they are doing because they are "certified" well a non certified mechanic found the issue. Then to top it off they basically told me Hyundai is crap after 100k miles and will start to have problems after that. They dont even stand behind the company that they work for. I was also told the machines are meant to be used on newer cars with way less miles. Thats why the machine didnt pick up my bad fuel pump. They shoudlve told me this before I took my car in. So if your car has over 100 k miles dont take it here they will blame everything on that. If your car has any part purchased from oreillys or autozone dont take it here because theyll just ask you to buy the part all over again from them. Even if said part has nothing to do with the issue at hand. (I dealt with wally and lupe during my visits)
Adrienne R. from Bert Ogden Hyundai responded on 04/27/2018

Hi Ariel! We are sorry to see that you felt your experience was not satisfactory. We strive to take great care of all our customers vehicle concerns and provide great customer service. Please contact our service department if you feel that was not the case at 956-412-3333. Thank you for your time.


Verified Customer
Lasara, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/24/2018 Category: Service
Service
Would like to speak to someone regarding the situation.
Adrienne R. from Bert Ogden Hyundai responded on 04/25/2018

Hello! I am sorry you felt your experience was not great with your recent service visit. We will be contacting you to find out if there is anything more we can do to help you out. Hope to speak with you soon.


Verified Customer
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2018 Category: Service
Better Service
Have had better service
Adrienne R. from Bert Ogden Hyundai responded on 04/25/2018

Hi! Thank you for taking the time to review us and I am sorry you felt your experience was not great. We do strive for great customer service and we would like to hear more about your experience so we will be contacting you directly.


Verified Customer
Lasara, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2018 Category: Service
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Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 03/14/2018

Good morning could you please explain your experience from your last service visit. 

Adrienne R. from Bert Ogden Hyundai responded on 03/15/2018

Hello and thank your for completing the rescore! I hope we were able to meet your needs and look forward to working with you in the future. Thank you for choosing Bert Ogden Hyundai in Harlinge, Dale Gas!


Verified Customer
Weslaco, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2018 Category: Service
Ehhh
Was told previously no appointment was need then this time I was told I needed an appointment
Adrienne R. from Bert Ogden Hyundai responded on 01/30/2018

Hello! I am sorry you felt your experience was only 2 stars. Due to an increased number of customers, as a courtesy, we do let everyone know that appointments take priority over walk-ins so that they can be aware of the possible increase in wait time. We do try and accomodate our walk-ins as quickly as possible. We hope to see you in the future for all your service needs. Dale Gas!