ReScore Reviews™ (3)
We appreciate the time you took to write the review and for speaking to us about your experience. Thank you and many blessings to you and yours.
Thank you for taking the time to write us a review. Upper management has been made aware of this and are looking into this matter. I do apologize you felt this way as we want to ensure every customer has a great experience with our dealership. Thank you again for your time.
Dealer contacted customer on 4/4/19 in attempt to reperform the correct service requested. Customer agreed for service to be performed correctly as to what he first requested. On 4/5/19 full synthetic oil change, oil filter and a courtesy car wash was performed on vehicle. Customer was satisfied with the service performed.
We love providing the best customer service and work hard to make sure our customers are happy. Thank you for choosing Bert Ogden Hyundai, Dale Gas!
Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team.Guadalupe Garcia III
Thank you for your review. We apologize that you felt your service experience did not go well. Management has been made aware and are going to discuss these issues with the service team. We would like to hear more about your service visit and management will be reaching out to you to make it right.
Hi Yolanda and thank you for your honest review. We appreciate your feedback as it helps us improve your customer experience. Managment is looking into why it took three trips to fix your issue and we will work to do better job for all our customers. We hope to serve you again in the future, Dale Gas!
Thank you for your review Josue. Unfortunately, the sound was not able to be duplicated even with the test drive you and the technician tried out to investigate your concern. While it was raised for the oil change our technicians did a visual to determine if they could find the source of your complaint but did not see a cause. We did waive the diagnosis fee as a courtesy to you and I do apologize that the issue did not present itself while at our service department. Thank you again for your time and Dale Gas!
Hello and thank you for the review.
I am sorry you feel that you way regarding your service visit. The diagnostic rate is a flat fee that is charged for the time and effort it takes to figure out the issue on any vehicle complaint. The labor hours were investigated and found to be correct.
I do agree our phone connectivity requires improvement and we are working to correct it. Currently we are closed weekends but we are open M-F 7:30a.m.-6p.m. to service our customers.
Thank you again for your time and hope you can give us another chance.
Hi and thank you so much for your review. I do apologize for the long wait time and we will be contacting you directly to see how we can make this right.
So we phoned Hundai in Pharr. Guess what - $3.99 for the battery and no charge to replace it. We LOVE you Hundai Pharr (says my lovely wife.)
From now on any work, maintenance, oil changes, etc. will never be done at Bert Ogden Hundai of Harlingen.
Good morning and thank you for the survey.Guadalupe Garcia III
Good morning and thank you for the survey, what could we do to make sure we receive a 5 star from you in the future.Guadalupe Garcia III
Good morning and thank you for the great survey.Guadalupe Garcia III
Hello and thank you for taking the time to fill out the survey. I am sorry you felt your experience was less than satisfactory and the Hyundai service manager will be getting in contact with you soon.
Good morning and thank you for the great survey, on behalf of your Bert Ogden service team.Guadalupe Garcia III
It is very unlikely that I will return to the dealership to get my vehicle serviced
Good morning sir! I am sorry to see your service experience was extremely upsetting to you. I would like to find out more about the visit and will be contacting you directly. Thank you for taking the time to provide a review.
Hi Ariel! We are sorry to see that you felt your experience was not satisfactory. We strive to take great care of all our customers vehicle concerns and provide great customer service. Please contact our service department if you feel that was not the case at 956-412-3333. Thank you for your time.
Hello! I am sorry you felt your experience was not great with your recent service visit. We will be contacting you to find out if there is anything more we can do to help you out. Hope to speak with you soon.
Hi! Thank you for taking the time to review us and I am sorry you felt your experience was not great. We do strive for great customer service and we would like to hear more about your experience so we will be contacting you directly.
Good morning could you please explain your experience from your last service visit.
Hello and thank your for completing the rescore! I hope we were able to meet your needs and look forward to working with you in the future. Thank you for choosing Bert Ogden Hyundai in Harlinge, Dale Gas!
Hello! I am sorry you felt your experience was only 2 stars. Due to an increased number of customers, as a courtesy, we do let everyone know that appointments take priority over walk-ins so that they can be aware of the possible increase in wait time. We do try and accomodate our walk-ins as quickly as possible. We hope to see you in the future for all your service needs. Dale Gas!