Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1576 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Midlothian, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2017 Category: Service
Work completed as promised
The head of the service department made good on his promise to fix, at my earliest convenience, the issues encountered during my previous visit. Very courteous, efficient and ensuring no less than complete satisfaction. My car was returned all fixed up and sparking clean as a bonus. Thank you.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2017 Category: Service
Incomplete work
They are trying to provide good service, but this time they forgot some steps forcing me to return to them to fix the issue they caused; they also forgot to troubleshoot an item I clearly asked them to look at (tire light on).
DEAN D. from Bob Stallings Hyundai responded on 04/14/2017

i apologize for the inconvenience, however I look forward to seeing you this weekend to address the situation.

DEAN D. from Bob Stallings Hyundai responded on 04/17/2017

Thank you very much for the second chance.


Verified Customer
Palmer, TX
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/08/2017 Category: Service
Disappointed plus service order paperwork indicated something was completed that wasn't!!
I usually take my car to Absolute Hyundai in Mesquite to service my car, that's where we purchased it, but decided to bring it to Bob Stallings because it is a little closer to where we live. I have never had my car returned to me after being serviced unwashed or not vacuumed out at Absolute. Maybe I should keep taking it to Mesquite in the future.
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 01/09/2017

Thank you for your feedback, it is unfortunate that you would rate our entire service department at two stars due to a complementary car wash. I apologize no wash was done on your vehicle and that your paperwork stated we did, it is an automated line that appears on all express services and was not removed and should have been.  That day our car wash had a failure and was down for several days for repairs.  Again we normally do include a complementary wash with every service but unfortunately is was not available at this time, you are welcome to return anytime and have your car washed free of charge since you did not receive it this visit. I have attempted to call and speak with you please contact me at your earliest convenience.

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 01/10/2017

Update, I have changed all Repair orders to not add this, a service person must add the wash line after the vehicle has been washed.
Thank you,

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com

LR
Lanita R.
Oak Leaf, TX
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2016 Category: Service
WOW! What a difference a day makes.
Based on my conf. with the relatively new, but very experienced Service Manager, George Skinner, I have no doubt that the staff will be better trained, better informed and generally upgraded. George sought me out today and took quite a while to both express his sincere concern for his customers and to explain the improvements he has made to the Service Department in general and the steps he took to make sure that my recent experience will not be repeated. This, coupled with my experience with the mechanic who worked on my vehicle and showed both vehicle knowledge and a great appreciation for "Customer Service," Leroy Lumpkins, Jr., made it easy for me to again give the Service Dept. a 5-Star Rating. A Cowboys Win Monday night and this experience today -- it's a Great Week already.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/25/2016 Category: Service
Poorly informed, I'll informed, mis-informed and uninformed staff.
See above.
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 12/26/2016

I sincerely apologize for whatever may have caused this visit to be unsatisfactory and I will find out the details and and call you very soon. Thank you for your feedback.

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 12/27/2016

It was great speaking with you today and I really appreciate the conversation. see you soon

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 12/27/2016

Thanks again for your time and hope to speak with you on your next visit.

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com

CL
Carlos L.
Carrollton, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016 Category: Service
Fast respond service
Thank you for the fasted respond at my concern, its been a fasted and secure proces, and detalled in all the aspects. Thank you, now i feel secure with the car.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/14/2016 Category: Service
Oil leak that mi car didnt have
is the first time that i been thug this.
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 12/14/2016

Mr. Laureano, I am sorry you had this experience, I will be calling you in the next few days about this. I would like some more info to check into this for you.

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 12/20/2016

Thank you we will see you soon!

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com

Verified Customer
Arlington, TX
2010 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2016 Category: Service
No review
No review
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 11/29/2016

I would really like to speak with you tomorrow, i am very concerned about this review especially that you did not give any reason or hint of what you didn't like about your visit.
Please call me or email me at your convenience.
gskinner@mydallashyundai.com

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com

AS
Anna S.
Lancaster, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/27/2016 Category: Service
Location. Owner very personable.
Didn't want to accept my dealership coupon
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 11/28/2016

I am sorry there was some confusion, yes we do accept most other Hyundai Dealership coupons at this time and i will ensure all of the staff is aware of this going forward. Thank you for your time and business.

George Skinner
Service and Parts Director
877-392-9560
gskinner@mydallashyundai.com

MS
Mary S.
Duncanville, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2016 Category: Service
Don't trust them to get it right the first time.
They don't listen. I think from now on I will take their clip board from them and read exactly what they have written down and make corrections, make sure they write everything and not just the first thing they hear. I've had issues nearly every time I bring my car in for service.
George E S., Service and Parts Director from Bob Stallings Hyundai responded on 09/13/2016

Mrs. Shevlin, Allow me to introduce myself, My name is George Skinner and i am taking over as Parts and Service Director here at Bob Stallings Hyundai.  I am very happy that you continue to support our business even though we have not always given you the best service during your last visit but thats why i am here to help.  I have moved over 500 miles to be here at Bob Stallings Hyundai and my team and I will improve dramatically in the next few weeks to raise the bar on our customer service to meet your future needs and expectations.  I sincerely appreciate your support and we will be your #1 Hyundai dealer just allow us to earn back your business.

Sincerely,

P.S. Please feel free to call me or email me anytime directly

George Skinner III
Service and Parts Director
877-392-9560

DM
Debbie M.
Dallas, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Customer service with my service adviser
Was not happy with this visit,may return because it's cl I see to my residence, but not sure yet.
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 08/19/2016

Hello Debbie, 

I apologize about your recent service experience not being up to your standards. 
I tried to communicate with you regarding this so we could discuss all of the pricing information and have not been able to reach you. 

Please give me a call and or let me know when it would be a good time to discuss this matter. 

Thank you, 

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


Verified Customer
Dallas, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/10/2016 Category: Service
Oil change
Very pushy, not professional, wanted to charge more, messed up car alignment
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 08/12/2016

Hello, 

We apologize about the experience not being up to your standards. I would love to know if there is anything I can do to help this situation.

Please give me a call back to discuss this matter.

Thank you,

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


Verified Customer
Cedar Hill, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2016 Category: Service
Long Wait for Minor Service
Hope service improves on next visit!
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 07/29/2016

Hello, 

We apologize for the service experience not being up to your standards. We hope to be able to assist you next time and as far as the waiting time there were several things being done. An oil change can last up to 45 minutes and then the wipers just a few more plus the car wash. Again we apologize but if there is anything you need give us a call and let us know ahead of time. 

Thank you,

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


Verified Customer
Garland, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2016 Category: Service
Unhappy
They don't seem like they care unless you want to spend your whole savings.
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 07/27/2016

Hello, 

I apologize about your experience not being up to your standards. We do try our best to have our service advisors notify each guest of everything being done. 
I am sorry if there was a lack of communication but we do appreciate your feedback. 

If there is anything I can further assist you with and explain please give me a call. 

Thank you, 

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


KB
Kenneth B.
Grand Prairie, TX
2013 HYUNDAI AZERA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2016 Category: Service
Service Department does not communicate
I brought my car in to have window trim repaired, get an an oil change and have the tires rotated. However I gave specific instructions to evaluate the tires first to see if they need replacement before doing the rotation. No one ever called me, they just went ahead and did the rotation. When I came to the dealership, I was then told the tires probably needed to be replaced in about 30 days. If that is the case, they why did they rotate the tires. How difficult is it to read instructions and call the customer?
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 07/26/2016

Hello Kenneth, 

I apologize for the service experience not being up to your standards. We have tried contacting you today regarding this situation and have not received any contact yet. 

I do hope you are able to reach out to myself or your service advisor so we can further assist you with this. 

Hope to hear from you soon.

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


Verified Customer
Desoto, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2016 Category: Service
Previous Visits Were Better
This visit was less than average. I set up an appt for 3 and when I arrived, it seemed a little more disorganized than it had been in the past (I've had wonderful experiences in the past which set the bar high). It seemed like there may have been one less person working than there normally is and other people were filling in that position.

Once I was asked what I came in for, I was treated with respect and the staff was friendly as normal.

I gave the rating a 2 because I wasn't told approximately how long the service would take and after 3 hours I was getting nervous because I hadn't received an update on anything. Although, I was offered water because it was hot.

As for the recommendation, I go here most of the time because I'm still getting familiar with the area and I am not sure of other reputable options that provide the same services at a more competitive rate.
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 06/28/2016

Hello, 

I apologize about the inconvenience and for this service visit not being up to your standards. Customer satisfaction is one of our main priorities here at Bob Stallings Hyundai so we appreciate you taking the time to share your feedback with us.

I would love to speak to you regarding this and see what all I can personally do to ensure you are taken care of in the future. I tried contacting you earlier and was not able to. 

Please give me a call back or let me know what time I am able to call you. 

Thank you,

Aileen Aldama 
Customer Relations Manager 

aaldama@mydallashyundai.com
214-694-2700


LW
Larry W.
Dallas, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2016 Category: Service
Poor customer service
Service department needs to contact the customer in a timely manner...

Verified Customer
Cedar Hill, TX
2012 HYUNDAI ELANTRA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2015 Category: Service
Facility is comfortable and well maintained.
Last time in for service took about 2 hours. Now, I'm convinced that service on my car began only when I inquired about it. I had no updates from the reps until I asked and, as it turned out, the repairs were quite minor - attaching a disconnected sensor and the like. Customer service did not seem to be a priority that day!
Aileen A., Customer Relations Manager from Bob Stallings Hyundai responded on 12/01/2015

Hello, 

I apologize about the inconvenience with the wait and your experience in our service department. We do appreciate you taking the time to share your feedback since it does help us improve and evaluate some areas of our business. 

If there is anything you need please give me a call and I would like to see if there is something we can do to earn your trust back. 

Thank you, 

Aileen Aldama 
Customer Relations Manager 
214-694-2700


DG
DAMION G.
Lancaster, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2014 Category: Service
Teaser prices
Teaser prices

Verified Customer
Waxahachie, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2019 Category: Service
Check Engine
Quoted price to fix car was $150 more
STEPHANIE M B. from Bob Stallings Hyundai responded on 08/15/2019

Thank you for your feedback, as it helps us to better our service. Please give me a call at your earliest convenience to discuss your concerns. 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


DG
Darime G.
Lancaster, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2019 Category: Service
Didn’t do a complete check
Didn’t do a complete engine check
MOISES J G. from Bob Stallings Hyundai responded on 07/02/2019

Mr.GREER I will be ready to see you tomorrow morning or any day this week. If you need to contact me 214-694-2700 x2783 or Email me Direct at mguardiola@mydallashyundai.com

Moses Guardioila 


Verified Customer
Desoto, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Recently revisited Stallings Hyundai for service, and the experience at the entry point was Awesome!
My recent customer service experience when I revisited the Service entry point was definitely100% improved. The service manager Moses was very polite, courteous, and professional and made me feel that he was happy to assist me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2019 Category: Service
ENTRY POINT SO CALLED SERVICE WAS AN AWFUL = 0PT ----------- THE MECHANIC WAS FANTASTIC =10PT
Awful -Those two people man and woman working in the entry point service area standing at keyboard. Very unprofessional with things said, rude, woman was disrespecting of coworker, man acted like a know it all and rude in terms of no eye contact, and both acted like they do not want to be there or helping us customers.
Lasting impression was horrible at so-called service area.

The actual mechanic was fantastic and that lasting impression was fantastic!
DAVID M. from Bob Stallings Hyundai responded on 05/24/2019

First and foremost, we offer our sincere apologies to you for the service experience you encountered on Saturday, May 11.  Be assured that we have already addressed the issue at hand with both of the Service Advisors that you mentioned as we endeavor to provide a great experience for all of our valued customers.

In the midst of a rather disappointing experience we sincerely DO thank you for taking the time to bring it to our attention.  Without the honest feedback from our customers, weather good or not, it helps to keep us aware of the area(s) we need to address.

We also appreciate your review of our technician who completed the repair on your vehicle.  We understand that the tents placed near the service drive ended up creating a bit of a jam for vehicles to easily pass through.  Due to the special Mother's Day food we were providing, the placement of the food tent unknowingly created a problem and we have taken note of that.

Lastly, if you feel you would like to discuss this matter in more detail, via phone call or in-person visit, I would happy to visit with you regarding your last service visit and in the hopes of keeping your business with Bob Stallings Hyundai.  Please feel free to contact me directly as your time allow.

Respectfully, 

David Martinez
Bob Stallings Hyundai
Customer Relations Liason

214-694-2700
dmartinez@mydallashyundai.com


Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019 Category: Service
Unbelievable
I felt like a customer with poor service.
STEPHANIE M B. from Bob Stallings Hyundai responded on 04/25/2019

I'm sorry we did not provide you with a five star service! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com