Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1539 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Waxahachie, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2019 Category: Service
Check Engine
Quoted price to fix car was $150 more
STEPHANIE M B. from Bob Stallings Hyundai responded on 08/15/2019

Thank you for your feedback, as it helps us to better our service. Please give me a call at your earliest convenience to discuss your concerns. 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


DG
Darime G.
Lancaster, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2019 Category: Service
Didn’t do a complete check
Didn’t do a complete engine check
MOISES J G. from Bob Stallings Hyundai responded on 07/02/2019

Mr.GREER I will be ready to see you tomorrow morning or any day this week. If you need to contact me 214-694-2700 x2783 or Email me Direct at mguardiola@mydallashyundai.com

Moses Guardioila 


Verified Customer
Desoto, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Recently revisited Stallings Hyundai for service, and the experience at the entry point was Awesome!
My recent customer service experience when I revisited the Service entry point was definitely100% improved. The service manager Moses was very polite, courteous, and professional and made me feel that he was happy to assist me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2019 Category: Service
ENTRY POINT SO CALLED SERVICE WAS AN AWFUL = 0PT ----------- THE MECHANIC WAS FANTASTIC =10PT
Awful -Those two people man and woman working in the entry point service area standing at keyboard. Very unprofessional with things said, rude, woman was disrespecting of coworker, man acted like a know it all and rude in terms of no eye contact, and both acted like they do not want to be there or helping us customers.
Lasting impression was horrible at so-called service area.

The actual mechanic was fantastic and that lasting impression was fantastic!
DAVID M. from Bob Stallings Hyundai responded on 05/24/2019

First and foremost, we offer our sincere apologies to you for the service experience you encountered on Saturday, May 11.  Be assured that we have already addressed the issue at hand with both of the Service Advisors that you mentioned as we endeavor to provide a great experience for all of our valued customers.

In the midst of a rather disappointing experience we sincerely DO thank you for taking the time to bring it to our attention.  Without the honest feedback from our customers, weather good or not, it helps to keep us aware of the area(s) we need to address.

We also appreciate your review of our technician who completed the repair on your vehicle.  We understand that the tents placed near the service drive ended up creating a bit of a jam for vehicles to easily pass through.  Due to the special Mother's Day food we were providing, the placement of the food tent unknowingly created a problem and we have taken note of that.

Lastly, if you feel you would like to discuss this matter in more detail, via phone call or in-person visit, I would happy to visit with you regarding your last service visit and in the hopes of keeping your business with Bob Stallings Hyundai.  Please feel free to contact me directly as your time allow.

Respectfully, 

David Martinez
Bob Stallings Hyundai
Customer Relations Liason

214-694-2700
dmartinez@mydallashyundai.com


Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019 Category: Service
Unbelievable
I felt like a customer with poor service.
STEPHANIE M B. from Bob Stallings Hyundai responded on 04/25/2019

I'm sorry we did not provide you with a five star service! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


NH
Nancy H.
Hutchins, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019 Category: Service
Ms Hood
Poor experience
STEPHANIE M B. from Bob Stallings Hyundai responded on 04/23/2019

I'm sorry we did not provide you with a five star service! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


PH
Prisciliano H.
Dallas, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019 Category: Service
bad review
The Service rep was polite and did inform me there was a fee but she did not state how much it was. I would not have the service department t look at this issue; just the tires. I new the part would cost less than $50 to fix. I am not Stupid. So I paid $139 to have air taken out of tires

SS
Sandra S.
Duncanville, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Needs improvement
I like the convenience of being close to home but there needs to be an improvement in service. I would go to another Hyundai dealership in the future if the need should arise.
STEPHANIE M B. from Bob Stallings Hyundai responded on 01/08/2019

I'm sorry we did not provide you with a five star service 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


CA
Carl A.
Dallas, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2019 Category: Service
Can't recommend this dealership. Their diagnostics on my car was wrong. They just wanted to get money from me.
They gave me wrong diagnostics just to get money from me. Don't go to this dealership.
STEPHANIE M B. from Bob Stallings Hyundai responded on 01/02/2019

I'm sorry we did not provide you with a five star service! A manager from our store will be giving you a call regarding this issue. 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Waxahachie, TX
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Situation Resolved
Some miscommunication led to some issues, but Bob Stallings came through with a successful and courteous resolution.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/14/2018 Category: Service
Stunned
Not enough time to go into detail, I've typed the story out too many times. Something must've changed at Bob Stallings Hyundai because this is all a little stunning. Hopefully I eventually hear back from them regarding, what I consider, a fraudulent repair on my vehicle.
DEAN D. from Bob Stallings Hyundai responded on 09/14/2018

We appreciate your feedback as it helps us to better our service! I will have a manager from our store contact you as soon as possible regarding this issue!


Verified Customer
Dallas, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2018 Category: Service
Bad day I guess
I wasn’t pleased after coming here 5+ years
STEPHANIE M B. from Bob Stallings Hyundai responded on 09/06/2018

Thank you for your loyalty to our store and your feedback as it helps us to better our customer service. A manager from our store tried to reach out to you concerning this issue. Could you email me a good contact number please?

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


CM
Connie M.
Desoto, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/22/2018 Category: Service
Poor customer service.
Customer service needs improvement.

JM
James M.
Red Oak, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2018 Category: Service
DO NOT TAKE YOUR CAR TO THIS DEALERHISP FOR REPAIRS.
Never agin...

Verified Customer
Dallas, TX
2005 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2018 Category: Service
Four and a half stars? Really?
Really?!
STEPHANIE M B. from Bob Stallings Hyundai responded on 06/19/2018

I'm sorry we did not provide you with a five star service. A manager from our store will be giving you a call regarding this issue. 


Verified Customer
Dallas, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2018 Category: Service
Oil Change
It took two hours to complete. No explanation was given. When my car was returned it was in the same condition as before.

Verified Customer
Mesquite, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/24/2018 Category: Service
long wait time
long wait time
STEPHANIE M B. from Bob Stallings Hyundai responded on 04/25/2018

I'm sorry we did not provide you with a five star service!


Verified Customer
Dallas, TX
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Great service
The dealership went out of their way to help. Dean and Corbin 10 stars 🌟

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2018 Category: Service
Worst service and dealership
My car was returned and I was charged without probes being fixed. They gave me a very low end loaner car.

What a shame!
DEAN D. from Bob Stallings Hyundai responded on 04/16/2018

I am personally very sorry about the service you received Prince.


BJ
Brittany J.
Irving, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2018 Category: Service
MY RECALL
My engine was put in as a rush job my car drives worst than when i brought it in
STEPHANIE M B. from Bob Stallings Hyundai responded on 03/08/2018

Thank you for your feedback. I apologize for not providing you with a five star service. A manager from our dealership will be giving you a call regarding this issue. 


Verified Customer
Cedar Hill, TX
2007 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2017 Category: Service
No communication
There was no communication about any updates while my car was being serviced. It took them over a week before my car was ready for pick up. I had to call multiple times to get updates on my vehicle. They kept giving me the run around and what they thought was taking so long.
STEPHANIE M B. from Bob Stallings Hyundai responded on 12/26/2017

I apologize for any inconvenience we may have caused you. Feel free to contact our Service Director, Dean Davis at 214-694-2700 Ext. 2785


RH
Reggie H.
Waxahachie, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/25/2017 Category: Service
From bad to worse!!!
Went in for an oil change(5pm) and sat in the waiting area. No word on my car or when it would be ready. Sat in waiting area until the shop closed and employees left. Still no word. Finally got up and went to the Dealership side and asked about my car. Got a manger and we went hunting for my keys in the garage (which is now closed) and trying to figure out where my car was. Finally found my keys and car which had been serviced but I had no idea since no one came and told me. So I sat patiently and waited 2 hours just to have the shop close its garage doors turn off the lights with me inside . Horrible service and communication on service staff .
STEPHANIE M B. from Bob Stallings Hyundai responded on 12/26/2017

Thank you for your feedback as it helps us to improve our service department. I apologize for the inconveniences.  


AZ
Arturo Z.
Grand Prairie, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
BAD EXPERIENCE!!
Mechanics were helpless!
STEPHANIE M B. from Bob Stallings Hyundai responded on 10/12/2017

Thank you for your feedback as it helps us to improve our service. I apologize for any inconvenience we may have caused you. A manager from our store will be giving you a call regarding this issue.