Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1539 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Waxahachie, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2019 Category: Service
Check Engine
Quoted price to fix car was $150 more
STEPHANIE M B. from Bob Stallings Hyundai responded on 08/15/2019

Thank you for your feedback, as it helps us to better our service. Please give me a call at your earliest convenience to discuss your concerns. 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Grand Prairie, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019 Category: Service
Average
Hyundai environment is totally different. People skills are so important when working with customers. Hyundai was a very inviting place and you felt so welcomed. Now that they have changed so many people it is not the same. Bobbie, the service rep and she is a sweet person and she is who keeps me coming back! I do get good service when I go.
STEPHANIE M B. from Bob Stallings Hyundai responded on 08/12/2019

Thank you for providing us with a wonderful five star review!! We appreciate your feedback and value your business! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


RC
Reginald C.
Cedar Hill, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Poor Service Follow Up
Within 30 min after my review, I received a call from Bob Stallings Hyundai. I must say that I was impressed to receive a call directly from the Service Manager inquiring about my service experience. I felt that he listened to my concerns and took stock in what I expressed. Most of all, he acknowledged that there are some communication concerns regarding their customer service as expressed by other customers as well. He stated that they have a plan that will be implemented within the next day or so that will help alleviate some of the communication concerns expressed. With that conversation, I feel much better and I'm willing to try again, but will hold a short leash as my expectations for good customer services remains the same. Car service in itself is never a pleasant experience because it usually cost more than anticipated, but it can definitely be made worse when there's a lack of communication on top of that. Here's hoping for an improved relationship!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2019 Category: Service
Poor service...
On three separate occasions I've taken my vehicle for service and each time no one contacted me regarding the status. I had to call each time regarding the status of my vehicle. Two to three days without any word whatsoever.
STEPHANIE M B. from Bob Stallings Hyundai responded on 07/30/2019

Thank you for taking the time to complete our review, as your feedback helps us to better our service. We look forward to providing you with a five star service on your next visit! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Waxahachie, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Takes forever!!!!
Takes forever to get a simple oil change, even with an appointment. Not just one time I’ve been there, every time I’ve been there.

DG
Darime G.
Lancaster, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2019 Category: Service
Didn’t do a complete check
Didn’t do a complete engine check
MOISES J G. from Bob Stallings Hyundai responded on 07/02/2019

Mr.GREER I will be ready to see you tomorrow morning or any day this week. If you need to contact me 214-694-2700 x2783 or Email me Direct at mguardiola@mydallashyundai.com

Moses Guardioila 


Verified Customer
Irving, TX
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great service
Great service
DAVID M. from Bob Stallings Hyundai responded on 05/31/2019

Thank you for giving us a 5 STAR rating, we appreciate you taking the time to review us.

David Martinez
Bob Stallings Hyundai
Client Relations Liason
214-694-2700
dmartinez@mydallashyundai.com


Verified Customer
Henderson, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2019 Category: Service
Pricing
Make sure to see what kind of oil that they are putting in your vehicle because they price jumps up!
JAMES O. from Bob Stallings Hyundai responded on 05/28/2019

I'm sorry that we did not provide you with a five star service! Someone from our store will be giving you a call regarding this issue! 


Verified Customer
Desoto, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Recently revisited Stallings Hyundai for service, and the experience at the entry point was Awesome!
My recent customer service experience when I revisited the Service entry point was definitely100% improved. The service manager Moses was very polite, courteous, and professional and made me feel that he was happy to assist me.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2019 Category: Service
ENTRY POINT SO CALLED SERVICE WAS AN AWFUL = 0PT ----------- THE MECHANIC WAS FANTASTIC =10PT
Awful -Those two people man and woman working in the entry point service area standing at keyboard. Very unprofessional with things said, rude, woman was disrespecting of coworker, man acted like a know it all and rude in terms of no eye contact, and both acted like they do not want to be there or helping us customers.
Lasting impression was horrible at so-called service area.

The actual mechanic was fantastic and that lasting impression was fantastic!
DAVID M. from Bob Stallings Hyundai responded on 05/24/2019

First and foremost, we offer our sincere apologies to you for the service experience you encountered on Saturday, May 11.  Be assured that we have already addressed the issue at hand with both of the Service Advisors that you mentioned as we endeavor to provide a great experience for all of our valued customers.

In the midst of a rather disappointing experience we sincerely DO thank you for taking the time to bring it to our attention.  Without the honest feedback from our customers, weather good or not, it helps to keep us aware of the area(s) we need to address.

We also appreciate your review of our technician who completed the repair on your vehicle.  We understand that the tents placed near the service drive ended up creating a bit of a jam for vehicles to easily pass through.  Due to the special Mother's Day food we were providing, the placement of the food tent unknowingly created a problem and we have taken note of that.

Lastly, if you feel you would like to discuss this matter in more detail, via phone call or in-person visit, I would happy to visit with you regarding your last service visit and in the hopes of keeping your business with Bob Stallings Hyundai.  Please feel free to contact me directly as your time allow.

Respectfully, 

David Martinez
Bob Stallings Hyundai
Customer Relations Liason

214-694-2700
dmartinez@mydallashyundai.com


OL
Oscar L.
Grand Prairie, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2019 Category: Service
it use to be good
Maybe in my next visit the service gets better and faster.
STEPHANIE M B. from Bob Stallings Hyundai responded on 05/20/2019

Thank you for your feedback, as it helps us to better our service. I'm sorry to hear that we did not provide you with a five star service. We look forward to making your next visit five stars! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Lancaster, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2019 Category: Service
Need more discounts off service
N\A
STEPHANIE M B. from Bob Stallings Hyundai responded on 05/02/2019

Thank you for you feedback! Feel free to check our website for any service specials that may be available at www.mydallashyundai.com 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019 Category: Service
Unbelievable
I felt like a customer with poor service.
STEPHANIE M B. from Bob Stallings Hyundai responded on 04/25/2019

I'm sorry we did not provide you with a five star service! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Waxahachie, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/29/2019 Category: Service
Adequate
State inspection cost less than i expected. Got an oil change. This visit not as thorough don’t know if multi point was done. Communication needs improving.
DAVID M. from Bob Stallings Hyundai responded on 05/20/2019

I just wanted to contact you to extend our sincere apologies for the service experience you encountered back on Thursday, March 21, AND for the delayed response on our behalf.  I've just been assigned the task of communicating with our customers regarding their service experiences.  I would also like to thank you for taking the time to share this information with us, reviews such as yours are VERY important to us, because helps us to address them.  We hope that this experience will not hinder you from being our customer in the future.  Should you be so inclined to return to us for service on your vehicle, by all means feel free to contact me directly and we will do our best to have your vehicle written up by the Service Advisor of your choosing. With that I feel you are comfortable with Bobbie Atkins, and we most certainly can arrange that for you.  Once again, thank you for your valued feedback and we hope that you will give us the opportunity to handle your service needs in the near future.

Respectfully, 

David Martinez
Client Relations Liason
Bob Stallings Hyundai

dmartinez@mydallashyundai.com
 


PH
Prisciliano H.
Dallas, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019 Category: Service
bad review
The Service rep was polite and did inform me there was a fee but she did not state how much it was. I would not have the service department t look at this issue; just the tires. I new the part would cost less than $50 to fix. I am not Stupid. So I paid $139 to have air taken out of tires

Verified Customer
Mansfield, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
Communication
Communication is the key

PT
Paula T.
Duncanville, TX
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/19/2019 Category: Service
N/A
N/A
STEPHANIE M B. from Bob Stallings Hyundai responded on 03/20/2019

I'm sorry to hear we did not provide you with a five star service! 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Dallas, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2019 Category: Service
Average
Average experience. May or may not return. If I have to choose to recommend based on this experience I would have to say no.
STEPHANIE M B. from Bob Stallings Hyundai responded on 03/02/2019

I'm sorry we did not provide you with a five star service!!

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


Verified Customer
Ovilla, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2019 Category: Service
Why am I required to submit a Review Title?
Was a very windy/cold day. No one came out to greet me. I gathered my things from the car, and walked up to the double doors. Both were locked, because of the wind. Employees just looked at me from inside and pointed to the farthest door to the right to be able to enter. Fumbled with that door, with a few things in my hands, and was able to get in. Both employees told me that the doors were locked because of the wind. Duh.

Toyota dealership greets customers at their driver's side door when they drive in. Just sayin...

Saying "No" on the recommendation question because there is no "maybe" option. Again, the Toyota comparison
STEPHANIE M B. from Bob Stallings Hyundai responded on 02/19/2019

I am truly sorry that we did not provide you with a five star service!

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


CM
Clyde M.
Red Oak, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2019 Category: Service
The light on my car is still on. Do I’m not happy.
This place is all about money and we want be back
STEPHANIE M B. from Bob Stallings Hyundai responded on 02/02/2019

I'm sorry we did not provide you with a five star service!

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


LR
Lucia R.
Glenn Heights, TX
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Could of been better.
Staff didn’t communicate well. I also did feel like they valued my time.
STEPHANIE M B. from Bob Stallings Hyundai responded on 01/14/2019

Thank you for you feedback!

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com


SS
Sandra S.
Duncanville, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019 Category: Service
Needs improvement
I like the convenience of being close to home but there needs to be an improvement in service. I would go to another Hyundai dealership in the future if the need should arise.
STEPHANIE M B. from Bob Stallings Hyundai responded on 01/08/2019

I'm sorry we did not provide you with a five star service 

Stephanie Benson
Bob Stallings Hyundai 
(214)694-2700
sbenson@mydallashyundai.com