Bob's 151 Transmission Center Inc


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

359 Reviews

98% Would Recommend
Latest Review 3 days ago
Paul R. on 05/17/2017
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Paul said they weren't able to repair the vehicle. He took the vehicle there, and it took a week to diagnose. They had to get the parts, which took a week. When the parts arrived, he had to wait another week. When he called the facility, he was told they would get to his vehicle. He said they didn't seem interested in taking on the work. He isn't going to be using them for anything.
Vehicle: Lincoln Mark VI
Category: Service
Service Date: 05/15/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Juile S. on 01/21/2017
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Juile said the estimate this business quoted her was too high. When she took the vehicle somewhere else, they found out that something entirely different than what this business diagnosed was actually wrong with it. She got it fixed elsewhere for half the price this facility quoted her. She would not recommend this business.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/26/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Shad H. on 05/03/2014
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Shad said he went in for an diagnostic and was surprised when they charged him $100. The estimate was more than $700 which was more than he had been quoted anywhere else. He took his vehicle elsewhere. He would not recommend them to others for the reasons mentioned.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/25/2014
Review Created: 05/03/2014
This review was collected via phone interview by Customer Research Inc.
Mike F. on 09/10/2013
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Mike said he took his vehicle in for some service work and whatever they did caused his tires to squeal, something it wasn't doing before. They put new hub caps on so they lifted his vehicle back up to take a second look. His vehicle started squealing as soon as he pulled out of the parking lot so he brought it right back. They told him it's just because his vehicle is older which isn't a logical explanation to him because his vehicle never made noises before. He took it somewhere else and they told him the parts needed to replace his hub caps are on back order from Ford which made him wonder how this business was able to get them in an hour. Now he's wondering if they even put the right parts on. He will not recommend them due to this experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/04/2013
Review Created: 09/10/2013
This review was collected via phone interview by Customer Research Inc.
Kirk G. at Bob's 151 Transmission Center Inc responded on 09/19/2013

Called customer back to get his truck back in so we can resolve any problems.We want to make sure customer is happy with our work. 

Dan M. on 02/25/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dan said the cost of what he had done at the business was excessive and he will never go there again.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/27/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
Skyler H. on 11/14/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Skyler said this morning she went to turn on her vehicle and it didn't start right away. It was stalling and her electronic throttle control light came on. This is the same thing that was worked on during her recent visit. She paid $650 to get it fixed, so she wasn't expecting it not to work. She was unsure if it was the cold, but she does have a warranty on it. Other than that everything has been good.
Vehicle: Chrysler 200
Category: Service
Service Date: 10/06/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
John P. on 05/27/2017
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John said it took a lot more time than originally scheduled.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
David S. on 02/20/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with LaDonne. She said she would recommend this business for service.
Vehicle: GMC Sierra
Category: Service
Service Date: 02/16/2016
Review Created: 02/20/2016
This review was collected via phone interview by Customer Research Inc.
Isaiah E. on 05/03/2014
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Isaiah said this business told him they would get his vehicle in on Monday, but they did not get it in until Wednesday.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/24/2014
Review Created: 05/03/2014
This review was collected via phone interview by Customer Research Inc.
John B. on 06/13/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said the service took too long.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/17/2013
Review Created: 06/13/2013
This review was collected via phone interview by Customer Research Inc.
Kirk G. at Bob's 151 Transmission Center Inc responded on 06/17/2013
We try to finish jobs as quickly as we can. Quality of our work and attention to detail is important therefore it sometimes takes us longer on some jobs.
John P. on 02/07/2018
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John said the business did a great job.
Vehicle: Saturn Ion
Category: Service
Service Date: 01/30/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Del J. on 01/11/2018
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Del said he was pleased with the service. His service experience is always good.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 12/11/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Mitch I. on 12/23/2017
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Mitch said it's good service.
Vehicle: Ford Focus
Category: Service
Service Date: 12/19/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
Bernard R. on 10/20/2017
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Bernard said he would recommend this business for service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Scott D. on 08/29/2017
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Scott said there is always room for improvement.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 08/04/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Branden B. on 08/29/2017
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Branden said the part was defective. The business had to replace it and that was unsettling.
Vehicle: Ram 1500
Category: Service
Service Date: 08/23/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Tim M. on 08/25/2017
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Spoke with Susanne. She said she is always very happy with this business. However, this time they forgot to do something small so she still has to take her vehicle back in and she lives 30 minutes away.
Vehicle: Oldsmobile Intrigue
Category: Service
Service Date: 08/21/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Ed M. on 07/28/2017
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Ed said they were kind of vague about the diagnosis on the speedometer. However, they were very courteous.
Vehicle: Dodge Neon
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Wisper F. on 06/10/2017
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Wisper said the business did a good job.
Vehicle: Honda Civic
Category: Service
Service Date: 06/08/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Dustin R. on 01/18/2017
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Dustin said he had good service and he is pleased with the outcome.
Vehicle: Kia Spectra
Category: Service
Service Date: 01/11/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
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