Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

388 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


PR
Paul R.
Fond Du Lac, WI
Lincoln Mark VI
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2017 Category: Service
Paul said they weren't able to repair the vehicle. He took the vehicle there, and it took a week to diagnose. They had to get the parts, which took a week. When the parts arrived, he had to wait another week. When he called the facility, he was told they would get to his vehicle. He said they didn't seem interested in taking on the work. He isn't going to be using them for anything.
This review was collected via phone interview by Customer Research Inc.

JS
Juile S.
Fond Du Lac, WI
Honda Pilot
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017 Category: Service
Juile said the estimate this business quoted her was too high. When she took the vehicle somewhere else, they found out that something entirely different than what this business diagnosed was actually wrong with it. She got it fixed elsewhere for half the price this facility quoted her. She would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

SH
Shad H.
Ripon, WI
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2014 Category: Service
Shad said he went in for an diagnostic and was surprised when they charged him $100. The estimate was more than $700 which was more than he had been quoted anywhere else. He took his vehicle elsewhere. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
North Fond Du Lac, WI
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2013 Category: Service
Mike said he took his vehicle in for some service work and whatever they did caused his tires to squeal, something it wasn't doing before. They put new hub caps on so they lifted his vehicle back up to take a second look. His vehicle started squealing as soon as he pulled out of the parking lot so he brought it right back. They told him it's just because his vehicle is older which isn't a logical explanation to him because his vehicle never made noises before. He took it somewhere else and they told him the parts needed to replace his hub caps are on back order from Ford which made him wonder how this business was able to get them in an hour. Now he's wondering if they even put the right parts on. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kirk G. from Bob's 151 Transmission Center Inc responded on 09/19/2013

Called customer back to get his truck back in so we can resolve any problems.We want to make sure customer is happy with our work. 


DM
Dan M.
Fond Du Lac, WI
Chevrolet Tahoe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2017 Category: Service
Dan said the cost of what he had done at the business was excessive and he will never go there again.
This review was collected via phone interview by Customer Research Inc.

SH
Skyler H.
Fond Du Lac, WI
Chrysler 200
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Skyler said this morning she went to turn on her vehicle and it didn't start right away. It was stalling and her electronic throttle control light came on. This is the same thing that was worked on during her recent visit. She paid $650 to get it fixed, so she wasn't expecting it not to work. She was unsure if it was the cold, but she does have a warranty on it. Other than that everything has been good.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Fond Du Lac, WI
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2017 Category: Service
John said it took a lot more time than originally scheduled.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Rosendale, WI
GMC Sierra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2016 Category: Service
Spoke with LaDonne. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

IE
Isaiah E.
Campbellsport, WI
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2014 Category: Service
Isaiah said this business told him they would get his vehicle in on Monday, but they did not get it in until Wednesday.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Chevrolet Silverado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2013 Category: Service
John said the service took too long.
This review was collected via phone interview by Customer Research Inc.
Kirk G. from Bob's 151 Transmission Center Inc responded on 06/17/2013
We try to finish jobs as quickly as we can. Quality of our work and attention to detail is important therefore it sometimes takes us longer on some jobs.

RR
Ryan R.
Fond Du Lac, WI
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Ryan said the employees were very professional, identified the problem with his vehicle when others could not and showed him the old parts taken off his vehicle. This was a clean facility and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Waupun, WI
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Mike said he loved the work done on his vehicle. The parts were expensive, but that comes with the territory because of his type of vehicle, so he doesn't blame the business for that. Otherwise, his experience was great.
This review was collected via phone interview by Customer Research Inc.

BR
Bernard R.
Fond Du Lac, WI
Jeep Patriot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Bernard said he was happy with the service he received.
This review was collected via phone interview by Customer Research Inc.

CL
Curt L.
Ripon, WI
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Curt said the staff was polite and easy to work with. They did not explain things the way it should have been explained, though.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Fond Du Lac, WI
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Dan said this business does good work, but he doesn't know what the price is per hour that they are charging.
This review was collected via phone interview by Customer Research Inc.

GR
Gary R.
West Bend, WI
Saturn Outlook
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Spoke with Gary's wife. She said the staff was friendly, professional, and knowledgeable. However, She left a few messages that were never returned.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Fond Du Lac, WI
Saturn Ion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
John said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

DJ
Del J.
Fond Du Lac, WI
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Del said he was pleased with the service. His service experience is always good.
This review was collected via phone interview by Customer Research Inc.

MI
Mitch I.
Fond Du Lac, WI
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2017 Category: Service
Mitch said it's good service.
This review was collected via phone interview by Customer Research Inc.

BR
Bernard R.
Fond Du Lac, WI
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017 Category: Service
Bernard said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 388 in total