Bob's 151 Transmission Center Inc


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

359 Reviews

98% Would Recommend
Latest Review 3 days ago
John P. on 05/27/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said it took a lot more time than originally scheduled.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Paul R. on 05/17/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Paul said they weren't able to repair the vehicle. He took the vehicle there, and it took a week to diagnose. They had to get the parts, which took a week. When the parts arrived, he had to wait another week. When he called the facility, he was told they would get to his vehicle. He said they didn't seem interested in taking on the work. He isn't going to be using them for anything.
Vehicle: Lincoln Mark VI
Category: Service
Service Date: 05/15/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Dan M. on 02/25/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dan said the cost of what he had done at the business was excessive and he will never go there again.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/27/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
Juile S. on 01/21/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Juile said the estimate this business quoted her was too high. When she took the vehicle somewhere else, they found out that something entirely different than what this business diagnosed was actually wrong with it. She got it fixed elsewhere for half the price this facility quoted her. She would not recommend this business.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/26/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Shad H. on 05/03/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Shad said he went in for an diagnostic and was surprised when they charged him $100. The estimate was more than $700 which was more than he had been quoted anywhere else. He took his vehicle elsewhere. He would not recommend them to others for the reasons mentioned.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/25/2014
Review Created: 05/03/2014
This review was collected via phone interview by Customer Research Inc.
Isaiah E. on 05/03/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Isaiah said this business told him they would get his vehicle in on Monday, but they did not get it in until Wednesday.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/24/2014
Review Created: 05/03/2014
This review was collected via phone interview by Customer Research Inc.
Mike F. on 09/10/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Mike said he took his vehicle in for some service work and whatever they did caused his tires to squeal, something it wasn't doing before. They put new hub caps on so they lifted his vehicle back up to take a second look. His vehicle started squealing as soon as he pulled out of the parking lot so he brought it right back. They told him it's just because his vehicle is older which isn't a logical explanation to him because his vehicle never made noises before. He took it somewhere else and they told him the parts needed to replace his hub caps are on back order from Ford which made him wonder how this business was able to get them in an hour. Now he's wondering if they even put the right parts on. He will not recommend them due to this experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/04/2013
Review Created: 09/10/2013
This review was collected via phone interview by Customer Research Inc.
Kirk G. at Bob's 151 Transmission Center Inc responded on 09/19/2013

Called customer back to get his truck back in so we can resolve any problems.We want to make sure customer is happy with our work. 

Bryant N. on 02/19/2018
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Bryant said the business always gets the job done in a timely fashion.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 02/15/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Melisia B. on 02/14/2018
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Melisia said she had no problems with the business.
Vehicle: Dodge Journey
Category: Service
Service Date: 02/12/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
John P. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said the business did a great job.
Vehicle: Saturn Ion
Category: Service
Service Date: 01/30/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
John K. on 01/29/2018
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John said the business was great. The staff had great communication about the vehicle's issues, and was able to advise and fix the problem.
Vehicle: Pontiac G6
Category: Service
Service Date: 01/26/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Amber W. on 01/26/2018
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Amber said the work is always exceptional. It is always good with Bob. The waiting area was clean. Pricing is affordable. They are very detailed.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Randy N. on 01/26/2018
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Randy said he was happy with the service work performed on his vehicle.
Vehicle: Chrysler 300
Category: Service
Service Date: 01/22/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Meggie C. on 01/23/2018
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Meggie said the staff did a very good job.
Vehicle: GMC Acadia
Category: Service
Service Date: 01/19/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Renee W. on 01/16/2018
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Renee said this business was easy to work with and they got her in within a reasonable amount of time.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 01/02/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Keith W. on 01/12/2018
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Keith said the service provided by this business was done well.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/04/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Del J. on 01/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Del said he was pleased with the service. His service experience is always good.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 12/11/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
LISA P. on 01/04/2018
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" Staff that is great what they do, and understanding also "
I’ve been nothing but pleased with the service at Bob’s 151. This is my third Time going to Bob’s and I will definitely be returning. I feel like they are always patient explaining every piece to me in layman‘s terms, which is really important to me! Other places I have felt as though I had no idea what they are talking about and they act like I am an idiot for asking questions. Bob’s explained it all patiently and they really know what they’re talking about. I’ve never question their integrity or their abilities. I will definitely be returning would recommend their services to anybody I know
Vehicle: Ford Edge
Service Date: 01/02/2018
Review Created: 01/04/2018 05:10 AM
Mitch E. on 12/26/2017
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Mitch said the staff members are knowledgeable, and the service is great.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/19/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Mitch I. on 12/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mitch said it's good service.
Vehicle: Ford Focus
Category: Service
Service Date: 12/19/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
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