Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

396 Reviews

98% Would Recommend
Latest Review about 19 hours ago

Reviews


JP
John P.
Fond Du Lac, WI
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2017 Category: Service
John said it took a lot more time than originally scheduled.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Fond Du Lac, WI
Lincoln Mark VI
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2017 Category: Service
Paul said they weren't able to repair the vehicle. He took the vehicle there, and it took a week to diagnose. They had to get the parts, which took a week. When the parts arrived, he had to wait another week. When he called the facility, he was told they would get to his vehicle. He said they didn't seem interested in taking on the work. He isn't going to be using them for anything.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Fond Du Lac, WI
Chevrolet Tahoe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2017 Category: Service
Dan said the cost of what he had done at the business was excessive and he will never go there again.
This review was collected via phone interview by Customer Research Inc.

JS
Juile S.
Fond Du Lac, WI
Honda Pilot
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017 Category: Service
Juile said the estimate this business quoted her was too high. When she took the vehicle somewhere else, they found out that something entirely different than what this business diagnosed was actually wrong with it. She got it fixed elsewhere for half the price this facility quoted her. She would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

SH
Shad H.
Ripon, WI
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2014 Category: Service
Shad said he went in for an diagnostic and was surprised when they charged him $100. The estimate was more than $700 which was more than he had been quoted anywhere else. He took his vehicle elsewhere. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

IE
Isaiah E.
Campbellsport, WI
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2014 Category: Service
Isaiah said this business told him they would get his vehicle in on Monday, but they did not get it in until Wednesday.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
North Fond Du Lac, WI
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2013 Category: Service
Mike said he took his vehicle in for some service work and whatever they did caused his tires to squeal, something it wasn't doing before. They put new hub caps on so they lifted his vehicle back up to take a second look. His vehicle started squealing as soon as he pulled out of the parking lot so he brought it right back. They told him it's just because his vehicle is older which isn't a logical explanation to him because his vehicle never made noises before. He took it somewhere else and they told him the parts needed to replace his hub caps are on back order from Ford which made him wonder how this business was able to get them in an hour. Now he's wondering if they even put the right parts on. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kirk G. from Bob's 151 Transmission Center Inc responded on 09/19/2013

Called customer back to get his truck back in so we can resolve any problems.We want to make sure customer is happy with our work. 


PS
PAUL S.
Fond Du Lac, WI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Repair and maintenance work
I have been going to Bob’s now for a few years and as always they do super work, I originally went there after hearing from a coworker on how they were able to find a problem with a transmition on her car that the dealership thought to change the complete trans and it turned out to only be a part inside and saved thousands of $$$$, the shop is very clean and the gents are very polite and helpful.

DK
DAVID K.
Fond Du Lac, WI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Timely, clear quote, good work, very nice facility.
I was able to get scheduled in soon, clear estimate, good communication regarding the problem, fixed in the time frame estimated.

TB
Taylor B.
Fond Du Lac, WI
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Taylor said the businesses staff was super friendly. They were good and helpful about explaining what was wrong with her vehicle to her.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Fond Du Lac, WI
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Ryan said they have thoroughness, professionalism, and quality work.
This review was collected via phone interview by Customer Research Inc.

DO
Dan O.
Fond Du Lac, WI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Dan said the staff treated him very well, were honest, knowledgeable, and did great service on the vehicle.
This review was collected via phone interview by Customer Research Inc.

BW
Bruce W.
Cascade, WI
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Bruce said the business is pretty great.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Fond Du Lac, WI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Gary said he has and will continue to recommend this business.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Mayville, WI
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Jeremy said they had good service and price.
This review was collected via phone interview by Customer Research Inc.

JM
JAKE M.
Fond Du Lac, WI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Nice clean shop
Good work done here.

Verified Customer
Cedarburg, WI
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Professional and extremely helpful.
On our way home, we heard a funny noise coming from the front, right wheel and decided to pull into the closest auto mechanic stop. Luckily, Bob's was the closest. When we arrived, they were quick to diagnose the issue with an immediate test drive, placement on the lift to confirm the issue and attention to the problem. We were out of there in nearly 3 hours. Absolutely go to Bob's!

BW
Barb W.
Lomira, WI
GMC Sierra 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Barb said Kirk really helps her out, and is very knowledgeable. He diagnosed her vehicle and got it fixed.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Fond Du Lac, WI
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Ryan said the employees were very professional, identified the problem with his vehicle when others could not and showed him the old parts taken off his vehicle. This was a clean facility and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

JY
Justin Y.
Fond Du Lac, WI
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Justin said the staff provided great customer service. The person who worked with him was Kurt he was very personable and great to work with.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 396 in total