Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1511 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.7317088/5Overall Rating 4.7317088/5Overall Rating 4.7317088/5Overall Rating 4.7317088/5rating 4.7317088
Original
Overall Rating 2.29268/5Overall Rating 2.29268/5rating 2.29268rating 2.29268rating 2.29268
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JM
Joshua M.
Tremonton, UT
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Far better service than could be expected
I initially wasn't fully pleased but Matt contacted me having heard my concerns and has been a marvel to work with. He went above and beyond to address my concerns and even offered additional resolutions should any new issues or concerns arise. He really made sure my wife and I felt like a valued part of his business and will be getting return business from us and our family and friends in the future. Thanks Matt and the team at Murdock Hyundai of Logan.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2019 Category: Service
Ehhh
Taking a Hyundai to a dealership you'd hope for an answer to the issue not a guess
MATTHEW F. from Murdock Hyundai of Logan responded on 06/10/2019

Josh,
Thanks for the review. I will be calling you soon to go over the details of your visit. 

Thanks,
Matt Fowles

MATTHEW F. from Murdock Hyundai of Logan responded on 06/11/2019

Josh,
Thanks for taking a few minutes on the phone yesterday. It was a pleasure having you bring the Santa Fe back in for the installation of the part and recheck. As discussed if the check engine light should come back on, please call me and we will continue to work through any concerns. It was great to work with you on resolving your concerns. I hope you have a great day! Thank you for being willing to rate your review 5 star after working together. 

Thanks again,
Matt Fowles
Service Manager


RB
Robert B.
Perry, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
60K maintenance
Had a 5.5 hour service scheduled, but everything was completed in only 2.25 hours!
LEIGH C. from Murdock Hyundai of Logan responded on 06/11/2019

Robert, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


CW
Cecil W.
Howell, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast Courteous Service
Always top of the line service. Matt keeps the shop in good order. Maintenance personnel are trained and knowledgeable.
LEIGH C. from Murdock Hyundai of Logan responded on 06/07/2019

Cecil, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 


CP
Carl P.
Smithfield, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service with a SMILE
On time and completed as requested
LEIGH C. from Murdock Hyundai of Logan responded on 06/05/2019

Carl, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


Verified Customer
Hyrum, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Going the extra mile!
I feel like Murdock Hyundai goes the extra mile to make sure that you are satisfied and to get the answers to your questions if they don't know it. They pushed to get the parts they needed to fix my Santa Fe. They contacted me frequently to update me. I would recommend Murdock as a place for service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2019 Category: Service
Still waiting after two months for my repair to be done!!!!
I would reccomend Murdock not so sure at this point I would recommend a Hyundai vehicle.
MATTHEW F. from Murdock Hyundai of Logan responded on 06/06/2019

Hi,
I called and left you a message about the heated seats. If for some reason you don't get that message, could you please call me. I have some information about the repairs. 

Thanks,
Matt Fowles

MATTHEW F. from Murdock Hyundai of Logan responded on 06/18/2019

Good Afternoon, 
It was great to help you the other day when the parts came in off of  backorder. As we talked when your were here, I am glad that we have been able to give you great service in the past and look forward to doing so in the future. Thank you for letting us serve you. Have a great night.

Thanks again,
Matt Fowles


Verified Customer
Smithfield, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service went above and beyond
I was So grateful to Jesse and Matt for all of their help. They went beyond what was required to get me back on the road. Thank you!!
LEIGH C. from Murdock Hyundai of Logan responded on 06/04/2019

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate the feedback you've given us and we appreciate you as our loyal customer. We strive for excellent customer satisfaction and look forward to seeing you at your next appointment. 


DB
David B.
Logan, UT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Everything was done in a timely manner and to my satisfaction.
No comments
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

David, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 


SL
Scott L.
UT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Good Job
I was amused that the person who I talked to at check-in was surprised that I was 30 minutes early. Seemed a bit odd. Anyway, they got the car back to me within the estimated 60 minutes, thanks.
LEIGH C. from Murdock Hyundai of Logan responded on 06/07/2019

Scott, 

We appreciate you as our loyal customer and we appreciate your feedback. We apologize that one of our service advisors may have been surprised to see you arrive early, as we do maintain a schedule of services for customers and technicians to avoid time constraints. We are pleased to know we do our best for you and your vehicle and we look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 


RJ
Robyn J.
Smithfield, UT
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
maintainence
They were helpful in solving a maintainence issue.
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

Robyn, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


MG
Marshal G.
Logan, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Outstanding Service
The service department does an outstanding job. They always share what they have done and give upsdates while you are waiting.
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

Marshal, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 


JW
Janet W.
Logan, UT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Murdock's is a great place to go for my car needs. They make me feel I am the most important person there.
Jesse at Murdock's in Logan is the best. I was there at my appointment time and the staff quickly got started on my car. I would receive updates when I ask and they we able to repair and get my back on the road in the time they slated to be completed. I don't trust my Sonata to anyone else.
LEIGH C. from Murdock Hyundai of Logan responded on 05/31/2019

Janet, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


TH
Terry H.
Logan, UT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Awesome Customer Service!!
I've always had a great experience when visiting Murdock Hyundai. Jon in the service department is very detailed and helpful, Great Customer service!
LEIGH C. from Murdock Hyundai of Logan responded on 05/31/2019

Terry, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


CB
Cordell B.
Hyde Park, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
The customer service department was very prompt and courteous.
We had a repair that was covered under the warranty. The service department was prompt to discover the problem and they overnighted the part so that we had the vehicle back the following afternoon. Carwashes for life is also a great perk.
LEIGH C. from Murdock Hyundai of Logan responded on 05/29/2019

Cordell, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and we look forward to seeing you at your next appointment. 


BR
Barbara R.
Providence, UT
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Very pleased
Techs are knowledgeable about problems and how to fix them. I have confidence that they know what they are doing and are honest. I know dealerships cost more but I feel very confident that my car is fixed right and is in good hands to prevent problems in the future also.
LEIGH C. from Murdock Hyundai of Logan responded on 05/28/2019

Barbara, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


RW
Rebecca W.
Logan, UT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Excellent service
From the sales to service experience it has been top notch. I always feel listened to and all my questions are answered. Every time I come in I feel welcomed and know that my vehicle is in the best hands.
LEIGH C. from Murdock Hyundai of Logan responded on 05/28/2019

Rebecca, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


ND
Nephi D.
Providence, UT
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
New Hyundai Dealership
Staff were very professional, courteous. Will continue to use the dealership for all my car needs.
LEIGH C. from Murdock Hyundai of Logan responded on 05/28/2019

Nephi, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 


Verified Customer
Smithfield, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Great team!
I always bring my car to Matt. He is great!
LEIGH C. from Murdock Hyundai of Logan responded on 05/28/2019

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 


TC
Tricia C.
Nibley, UT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Nice fast servive.
service. Fast and friendly service. Great to work with. Very nice people !
LEIGH C. from Murdock Hyundai of Logan responded on 05/24/2019

Tricia, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


DS
Deanna S.
Logan, UT
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Great Service
I have received nothing but exceptional service from Murdock Hyundai. Thanks for taking such good care of my car.
LEIGH C. from Murdock Hyundai of Logan responded on 05/24/2019

Deanna, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


WF
Wendy F.
UT
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Wonderful place
Always very kind, caring and professional
LEIGH C. from Murdock Hyundai of Logan responded on 05/22/2019

Wendy, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.