Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1466 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.7105239/5Overall Rating 4.7105239/5Overall Rating 4.7105239/5Overall Rating 4.7105239/5rating 4.7105239
Original
Overall Rating 2.31579/5Overall Rating 2.31579/5rating 2.31579rating 2.31579rating 2.31579
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Providence, UT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2019 Category: Service
Good work, slow communication
Quality of work seems to be good, could use some improvement in communication with customer mid-service.

RS
Reyna S.
Logan, UT
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2019 Category: Service
First time I'm not completely satisfied with your service
I love your dealer but unfortunately this time there were a couple of mistakes. The day of service I found a couple of bolts on the passenger's seat. Since I was still at the dealer's I informed this and they placed them where the belonged (the glove's compartment). Later that day I found another part at the floor by the passenger's seat. Since I was traveling to Idaho next day, I decided to visit the dealer before I started my trip. As I informed the Service manager, I was concerned because of the bolts the day before and then because of this part. I found out that the part was a cover where a filter goes and there was no filter in it!! The service Mgr. kindly told me that the filter was for free, but I informed him that it really wasn't since I was charged for the filter. He checked my invoice and noticed that I was right and then he, all embarrassed, gave me a card for a free oil change for my next service. As I told the Service Mgr. I was concerned when I found the bolts and then I was really worried when I found out that the filter that I had already been charged for was not installed. I made the trip with a lot of fear thinking that I could have an accident in case some other repair had not been done correctly or something was not well placed during the service. Anyway, I still like the dealer and I like their service. They're all very friendly and helpful.
I could give a better feedback if you had the option in Spanish, which is my first language and I'm a new resident in the US.

Verified Customer
Hyde Park, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Good
Was very fast but didn’t really explain if I needed anything fixed or even things to watch for that might need replaced soon

KS
Karen S.
Smithfield, UT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Not quite finished
Some of my alerts and my driver assist or turned off and have not been working since I got my car back. So I need to bring it back in again and have somebody reset those

RB
Rachel B.
Smithfield, UT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Pace Carter went above and beyond for us!!
Pace Carter went above and beyond for us!! He asked all the right questions, made sure he knew exactly what we were looking for and did his very best to find it..I love that I didn’t need to keep reminding him what we wanted! We will most definitely go back to Murdock any time we're looking for a vehicle and would love to work with Pace again!

GS
Gerald S.
Tremonton, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service
Great service done on time

Verified Customer
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016 Category: Service
The work is done right.
The work is done right and quickly. WiFi is available in the customer waiting area.

Verified Customer
Pleasant View, UT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2015 Category: Service
5 Star Rating
Very friendly, anxious to serve, do a good job in a timely manner.

Verified Customer
Logan, UT
2005 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2015 Category: Service
Excellent customer service.
The people that work here are very friendly. They will give you a thorough review of your car and provide you with a nice clean waiting area while they work.

MS
Michael S.
Brigham City, UT
2008 HYUNDAI VERACRUZ
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2015 Category: Service
Service not up to par
Service guy did not listen to what I wanted. I spent 4 1/2 hours waiting for my car to be repaired and only some of the repairs were completed.

BM
Beverly M.
North Ogden, UT
2013 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2014 Category: Service
Friendly, professional, accomodating, timely
Excellent. I drive from Ogden to Logan to have my car serviced because of all of the above mentioned attributes.

AH
ALENE H.
Providence, UT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2014 Category: Service
Easy to get to
The best car I have ever owned

DB
Donald B.
Providence, UT
2013 HYUNDAI SONATA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2014 Category: Service
Flat Repairs
While I am pleased with Murdock overall, I find it interesting that the service department wants to sell tires, yet charges plenty for flat repairs. That is a free service at most tire stores.

ZS
ZACHARY S.
North Logan, UT
2013 Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2014 Category: Service
Friendly, clean invironment
I won't go anywhere else to get my vehicle serviced. They are always friendly and I KNOW I will be treated with honesty.

DL
Don L.
Nibley, UT
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2014 Category: Service
Your people are the best, service is great.
Thanks to Zach and the good folks at the service desk.

DJ
Debbie J.
2004 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2014 Category: Service
Patient and Friendly
I stopped Keith in the parking lot on the way out from having my 10-year-old Elantra serviced to ask about the possibility of affording a new car. He didn't rush me and answered all my questions. I was considering a pre-owned car but Keith was able to get me into a beautiful new Elantra for a payment I can afford. I love my new car!

MU
Michael U.
Salt Lake City, UT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2014 Category: Service
Quick response time
Shortly after writing a review wishing for better service at the service desk, I was contacted by them to attempt to correct any issues that I may have had. That is what I had become used to. I'm glad they haven't lost it after all : )

SN
SHAND N.
Logan, UT
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2014 Category: Service
Customer service
Great customer service, great waiting area, knowledgeable

KE
KYLE E.
St. Maries, ID
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2014 Category: Service
friendly staff, great service
Great dealer with nice employees

WW
William W.
Logan, UT
2013 HYUNDAI SANTA FE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2014 Category: Service
service and friendliness
professional, competent, and friendly
cars are a good buy for the value and quality