Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1469 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.7105239/5Overall Rating 4.7105239/5Overall Rating 4.7105239/5Overall Rating 4.7105239/5rating 4.7105239
Original
Overall Rating 2.31579/5Overall Rating 2.31579/5rating 2.31579rating 2.31579rating 2.31579
95% Would Recommend
100% Business Response
Latest Review 43 minutes ago

Reviews


BP
Bianca P.
Providence, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2019 Category: Service
Not very honest
$428 of "labor" for 1.5 hour. Horrible.
MATTHEW F. from Murdock Hyundai of Logan responded on 05/08/2019

Bianca,
Thank you for taking a few minutes to visit with me on the phone earlier today. I am grateful for your willingness to work through the concern of being over charged the other day, and I am very sorry that it happened.  I do feel that the mistake was made in looking up the estimated time for the job. You should soon see the amount that was over charged returned to your account. 

Again thank you for your patience and willingness to work with me. I am grateful for you as one of our valued guests.  I hope you have a great day!

Thanks,
Matt Fowles
Service Manager


Verified Customer
Willard, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
My coordinator kept me informed and worked to keep me happy through the whole week that my car was in the repair shop.
The service was great. The fact that my car has problems, my second Elantra, both with major issues, is a put-off buying again. So while the service was great, I’m not sure I could recommend hyundai to a friend at this point.
LEIGH C. from Murdock Hyundai of Logan responded on 04/19/2019

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction. Looking at the maintenance history on your vehicle, I understand your frustration of having to have your vehicle worked on for the same issue even if it is covered under warranty as this repair was. We take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.  


KE
Kelly E.
Smithfield, UT
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
2009 hyundai
if you are not satisfied they will reach out and solve it

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2019 Category: Service
i dont know what review title means
already stated in last area. same thing tried to sell me something that was not needed and was done at this place
MATTHEW F. from Murdock Hyundai of Logan responded on 04/14/2019

Hi Kelly,
Thank you for sending in your review. I am sorry for the experience you had with us the other day. I tried to call you on Friday afternoon, but you must have been unavailable. I would like to call you on Monday to work through and better your experience. Have a great weekend!

Thanks,
Matt Fowles
Service Manager

MATTHEW F. from Murdock Hyundai of Logan responded on 04/17/2019

Thanks for talking on the phone with me. Again, I am sorry for the mistake we made. I think we both see that it was an honest mistake with the maintenance that was recommended. I hope you have a great day!


Verified Customer
Preston, ID
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2019 Category: Service
Pushy. Time consuming
I have yet to have a good experience at Murdock Hyundai. They are way too pushy and their service repair takes forever. They're not known for fast service
MATTHEW F. from Murdock Hyundai of Logan responded on 04/11/2019

Good Afternoon, 

I would like to take a minute and thank you for an honest and frank review of your service visit the other day. I do appreciate the feed back. I am sorry that you were here the other day for as long as you were. I did see that you had expected to be here for an hour. I realize that we did not help set the correct time expectation either at the time of appointment setting or when you came for your visit. I looked at the repair order and the items that were performed. There was an oil change, repair of the wiring for the headlamp, and a campaign. Those items combined with the time to perform the car wash should have taken about 2 hours or a little more. I know that you were here for a little longer than that, for that I am sorry!

I was able to help you with setting the appointment. I know we talked about that Hyundai does not service the head lamp wiring without purchasing a headlamp assembly. I am glad that we were able to sort through our collection of 200+ connectors to find one that would work and save you about $577 over replacing the headlight assembly. 

To address the concern of my employees in the service department being pushy, I did not hear or see the interactions that you experienced with them. I am sorry that they came across pushy. I ask my employees to inform a customer of any concerns or maintenance that may be needed now or in the relative future. The object in doing so is to help the customer have a safe and reliable car. They will price out the items noted and ask if the customer wants them performed. Again I am sorry if they seemed pushy. Your feedback helps me to make changes where needed. 

Thanks again for coming in the other day. I am one who likes to makes it right with my customers, if there is something I can do for you to make up for your long visit, please email or call me here at the dealership. 

Have a great afternoon,
Matt Fowles
Service Manager


Verified Customer
Smithfield, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Justin was very helpful and I was treated well. Just disappointed with Hyundai. Will probably go back to Honda. Nothing against your dealerahip. They were great
Murdock has treated me very well. I would recommend their service department. They are friendly and helpful I am disappointed for the extra charge on a part I had to get in order to get an alignment after only 25000 miles Was expecting better from Hyundai My 5 star rating was for Murdock not for Hyundai

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Extra charges for alignment
Don't think should have paid extra for camber bolt to get alignment
MATTHEW F. from Murdock Hyundai of Logan responded on 03/28/2019

Thanks for taking time to visit with Justin. I am glad to hear that he took care of you well, showing kindness and trying to help you the best he can. I understand the frustration with something that is not covered under the warranty but may seem like it could be. As far as the price, I took a look at the bill line by line. I see that we charged 68.01 for the camber bolt, took $10 dollars off the price of the alignment, and then took an additional $20 off the complete bill. It appears that Justin helped deeply with the price. I am glad he took care of you in this way. It appears that although it was not warranty he was trying to do everything he could to help a valued customer. We are grateful that you are our customer and we will always serve you the best we can. 

Thanks again,
Matt Fowles
Service Manager


Verified Customer
North Logan, UT
2010 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2019 Category: Service
Problem not fixed
I have been twice with noisy brake and will return a third time because I am still hearing unsettling noises when I brake.
MATTHEW F. from Murdock Hyundai of Logan responded on 03/20/2019

Hi, Thanks for taking the time to visit with Jesse today. I am sorry that the brake noise has not been fixed. When you come for your appointment on Saturday, could you please go on a test drive with the technician that will be working on your car. That way we will be better able to correct the concern. Thank you for your patience. I hope you have a great afternoon!

Sincerely,
Matt Fowles


Verified Customer
North Logan, UT
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/15/2019 Category: Service
Poor Customer Service
I have been here prior for service without issue. This time I had poor customer service. I believe that I was overcharged because of a coupon. When I brought it to the person's attention they told me that I just did not understand what I was talking about it, and looking at, and that I should just pay for it. I asked him to explain the cost to me, and he refused. Again telling me it was just hard to understand, and that I didn't know what I was looking at. I ended just paying it because after waiting 2.5 hours for an oil change I just wanted to leave.
MATTHEW F. from Murdock Hyundai of Logan responded on 03/18/2019

Hi,
I would like to apologize for the customer service issues that you experienced on your last service visit. The experience should have been different than you received. I called on Friday to reach out to you. I wanted to visit with you about your experience and work with you to make it right. At your convenience, if your are willing, please call me back here at the dealership. I hope your have a great day!

Sincerely,
Matt Fowles
Service Manager


LN
Lori N.
Providence, UT
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2019 Category: Service
The People
The employees in the service department are fantastic. It's frustrating however to know I can get an alignment at a reputable provider for $30.00 less than Hyundai will charge. It's also frustrating that on a car with 14000 miles driven on only paved roads the car is out of alignment.

I would recommend this business but my husband (who purchased the car) would not.
MATTHEW F. from Murdock Hyundai of Logan responded on 02/14/2019

Hi Lori,
Thanks for taking Jesse's call the other day. We look forward to continuing to work through the remainder of the concern. I think Jesse did mention to you that we will price match services that, when compared to each other are apples to apples so to speak. I called the provider that you mentioned and their price was 74.95. Our price is 89.95. We can price match that for sure. Thanks for coming in, it is always a pleasure to serve you! Jesse is off this afternoon but I know he was anticipating your return call. Have a great day!

Matt Fowles


Verified Customer
Preston, ID
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2018 Category: Service
Poor communication
Poor scheduling, will take advantage of people. My visit was estimated as 1 1/2 hours but took 5 1/2 hours. They forgot I get regular oil changes for free, forgot to change my oil and rotate my tires even though that is what my car was taken in for...
MATTHEW F. from Murdock Hyundai of Logan responded on 12/24/2018

Thank you!, for taking the time to visit with me, even though it is Christmas eve. I am sorry for the poor service and inconvenience that we caused you. On the phone we talked about visiting together and making it right for you after Christmas, I look forward to doing so. I would like to visit to find out more fully at what points in our process that the faults were made to help ensure that it does not happen to you or another guest. Again, I am sorry for the frustration. Have a Merry Christmas. 

Matt Fowles 


NM
Nina M.
Smithfield, UT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
I rather not comment
I rather not comment
LEIGH C. from Murdock Hyundai of Logan responded on 12/17/2018

Nina, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 


Verified Customer
Brigham City, UT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Friendly and fast. Keep my car running like new.
Great place and they seem to care. Better than other dealerships.
LEIGH C. from Murdock Hyundai of Logan responded on 11/26/2018

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


SL
Susan L.
Millville, UT
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
7day cruise with purchase?
My experience with the service department has been awesome.. When buying my Veloster, it was great..until there we be issues With this cruise I was promised as part of the deal. It's been one year since buying my car and I have tried numerous times to get an answer on the replacement for the cruise that was promised. The cruise company supposedly went out of business. But I feel like Murdock dealerships are a strong and trustworthy company and should stand behind the deals they make, no matter what the circumstances are. I don't think a couple nights stay in a hotel is even trade for a 7 day cruise that I bought as part of my car deal.
LEIGH C. from Murdock Hyundai of Logan responded on 11/12/2018

Susan, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We apologize for the experience you had with sales and we encourage you to ask for and speak with Landon Siddoway about what was promised when you purchased your vehicle. Again, we appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 


SD
Scott D.
UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Sales
Service has been awesome, but my sales experience was not. I was sold a vehicle that your dealership could have improved my experience. If you want to know specifics, I can provide them. Sincerely, William Danley
LEIGH C. from Murdock Hyundai of Logan responded on 11/06/2018

William, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We are pleased to know that our service team has done their best to accomodate you and your vehicle, ensuring excellent customer satisfaction. You may reach out to Danny Brian or Landon Siddoway, our two Sales Managers about your sales experience as this survey is specifically for service. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. Again, we appreciate you as our loyal customer and we look forward to seeing you at your next service appointment. 


Verified Customer
North Logan, UT
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2018 Category: Service
:/
Maybe an off day
LEIGH C. from Murdock Hyundai of Logan responded on 10/24/2018

Murdock Customer, 

We appreciate you as our customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and apologize for not doing so for you recently. Mitch tried reaching you by phone to speak to you about your recent service. We apologize that the time of service took longer than expected with the various services performed on your vehicle. Please call us at your convenience to speak to Mitch about your recent visit. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer.


RH
Randall H.
Logan, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Nice Staff, Good Facility - Concerned about Maintenance
Overall Murdock Hyundai of Logan tries hard to help. However I have had two average experiences with them now. Nice people, but always trying to add service things that I am not sure that I want or need. I don't mind a recommendation, but don't like a huge sales pitch. Also on this time I had to return the car because of an oil leak. While it was just "residual oil" - at least in theory - I am still monitoring it - I am concerned that there may be a more significant issue. This was something that my vehicle did not do before I took it in. I am on the fence right now about continuing with them or finding someplace else. I like to maintain my newer vehicles with dealers, but not if they can't deliver the services needed without any concerns.
LEIGH C. from Murdock Hyundai of Logan responded on 09/13/2018

Randall,

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and we take pride in knowing our certified techinicians and service advisors do their best for you and your vehicle. We apologize that, while not always the case, your vehicle had some risidual oil left over from the oil change you had don recently. We would like to speak to you at your convenience and have left a couple of messages for you to talk to Jon, our service advisor, about your recent appointment and return visit. Please call us when you can and ask for Jon so we can ensure our excellent customer satisfaction continues. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.


RP
Robert P.
Nibley, UT
2014 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
questionable repairs
During oil change was advised that a quick alignment check showed the alignment to be significantly out and required realignment and a new part added to correct camber. Declined the repair and had Tire dealer where I had purchased the tires evaluate the alignment. The alignment was in Manufacturing specifications, no part nor realignment required. I am questioning the validity of the quick alignment check machine. I wonder if the alignment Tech would have picked up on the quick alignment error?
MATTHEW F. from Murdock Hyundai of Logan responded on 08/15/2018

Thanks for taking the time to visit with me this afternoon on the phone. Again, I am sorry concerning the misread on the alignment check and costing you time to take your vehicle to another business to verify the alignment. After our phone conversation, I again spoke with the service rep you worked with and we came to the conclusion that it must have been the way the vehicle was pulled in that caused the misread. I have talked with him concerning our process of how we handle a misread. He understands that once the vehicle is on the standard alignment lift and machine, that if we would have found the alignment in at that point, the vehicle is pulled back off the lift and there are no charges. I am grateful for you letting me work through the concerns that you experienced. I truly want you to have a no regrets experience. Thanks for you time and have a great day!

Matt Fowles
Service and Parts Director


Verified Customer
Logan, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Oil Change or totaled?
Very sales based repair staff. Everything is about the up sale and maximizing the money you leave there. I am frustrated every time I leave from receiving service.
MATTHEW F. from Murdock Hyundai of Logan responded on 07/06/2018

Thanks for taking the time to visit with me on the phone. I am sorry for the experience you had with your service experience. I am thankful for the feed back given in our conversation. It will be used to create a better experience for our guests and you in the future. 

I have refunded your card the difference  between what you were charged and what was quoted for the plate light bulb. Thanks for your understanding of a new employee learning the correct processes conerning the incorrect recommendation of the 60,000 mile service. 

Again, thanks for the feed back it will be used. I have already held a meeting with my staff to address the issues raised during our conversation and made changes. Have a great weekend

Matt Fowles
Service Manager
Murdock Hyundai of Logan


CH
Cody H.
Logan, UT
2012 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/09/2018 Category: Service
I think they broke my car to sell me more products
My car passed an inspection just a week before without any issues, yet when I took it to them for a recall that I was told by another dealer that I needed they found some costly repairs and my air conditioning stopped working. They were rude to me when I told them about the inspection. I don't feel like I'd ever take my car there again.
LEIGH C. from Murdock Hyundai of Logan responded on 06/11/2018

Cody,

Thank you for the review about your vehicle's recent service; we appreciate you taking the time to speak with our service manager, Matt, about the service you felt you received recently. We apologize that you felt it was less than expemplary as we do continuously strive for excellent customer satisfaction. As Matt said, please let us know about the location of the bulbs when you find out so we can continue to work with you on this issue. Again, we appreciate the feedback you've given us and we apologize for the lack of excellent customer service and satisfaction you received during your recent appointment. We look forward to speaking with you soon.


Verified Customer
UT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018 Category: Service
Thanks
Thanks for your great service
LEIGH C. from Murdock Hyundai of Logan responded on 05/29/2018

Murdock Customer,

Thank you for choosing Murdock Hyundai as your No Regrets dealer. We continuously strive for excellent customer satisfaction as we take pride in knowing our service writers and certified technicians do their best for you and your vehicle. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment.


CB
Cheri B.
Nibley, UT
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/20/2018 Category: Service
Bad
Not impressed
LEIGH C. from Murdock Hyundai of Logan responded on 05/23/2018

Cheri, 

We appreciate you as our customer and we appreciate the feedback you've given us. We read each review, good or bad, and although Matt, our Service Manager, tried reaching you by phone, we in the service department at Murdock Hyundai of Logan apologize for the experience you recently had while having your vehicle serviced. We strive for excellent customer satisfaction and we apologize for not doing that for you. While we did rotate the tires, there is not computer or system to reset when rotating tires on your vehicle. We would love to speak with you at your convenience; please ask for Matt or myself by calling 435-774-1907 so we can know what we can improve on for next time. Again, we appreciate you as our customer and we look forward to speaking with you soon. 

LEIGH C. from Murdock Hyundai of Logan responded on 05/23/2018

Mark, 

We appreciate you taking the time to speak with Matt about your recent service and appreciate the opportunity to give excellent customer satisfaction at your next appointment. We have addressed this issue with our technicians, and we will be using this review as an example to better our service department to ensure this does not happen again. Again, we appreciate you as our customer and we look forward to seeing you at your next appointment.