Midstate Hyundai of Vermont

Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

257 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews


Verified Customer
Barre, VT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Lack of service
Can’t provide a report of vehicle as printer is broken but not the first time the reason was given in a 6 month timeframe.

Tech should manually complete the report

RW
Robert W.
North Kingstown, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2019 Category: Service
Out of State may mean Out of Luck
Unfortunately on April 5th my 2017 Sante Fe broke down on Rt 91, St Johnsbury, on my way to Jay Peak. The electrical harness failed as a result of the knock sensor putting my vehicle in to limp mode. The Barre dealership was the closet Hyundai dealership around to service the car resulting in me being left stranded in St. Johnsbury. It took 6 days to get back on the road. The harness was sent regular mail, not overnight delivery, not getting to the dealership until April 11th. The dealership said there was not a loaner available nor would they delivery my fixed vehicle once it was repaired. I had family in Newport, Vt., and we had to stay there as there was no Car Rental businesses in Jay Peak, nor Newport. I feel communication to the status of the repair was poor as I had to constantly call the dealership to see if the part had arrived and the service department did not even know the tracking number in transit was until I inquired where the part was. A suggestion to service is that since this was only a $35.00 electrical harness part and that there is a major recall on the knock sensor that this part should be on hand as inventory. I was led to believe that the part was ordered on April 6th and was told it would arrive special delivery either on Monday the 8th or Tuesday the 9th. Again it didn't arrive until Thursday the 11th, resulting in both my wife and I calling out of work and the stress of not knowing what was happening. I must say that the national Hyundai Customer Service was great once the case worker that was assigned to my situation got in touch with me. One critique I do have is that before the case was picked up by a case worker, the original Roadside Assistance operator stated she was not authorized to call the Hyundai dealership to see how the service was progressing. She asked me at the end of our phone calls if there was anything else she could do to assist me and I requested for her, since she worked for Hyundai Roadside Assistance, to call the Barre Dealership.

KB
Kaye B.
Barnet, VT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2019 Category: Service
Great people, Fast service, but Hyundai has a problem.
I've already said what I think. Hyundai needs to own up to the engine problems the way Subaru did a few years back. Customers should not be penalized for an issue they did not cause. As the problem grows, Hyundai needs to address their customers with good faith, not expect them to shoulder the financial burden of this issue.

TL
Tim L.
Graniteville, VT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
3000 mile inspection and oil change
Fast, professional staff and comfortable, clean waiting area.

PG
Paul G.
Montpelier, VT
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2016 Category: Service
Very knowledgeable and convenient
Midstate Hyundai has always done the right thing when I bring my vehicle in for service .

Verified Customer
Barre, VT
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Kind and helpful staff
Thanks to John in the service department for being so great!
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 09/09/2019

Thank you for the 5 stars

Paul Grupp
Service Manager
(802)476-4724

RM
Rickey M.
Montpelier, VT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great
Never a complaint!
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 08/14/2019

Thank You for the review

Paul Grupp
Service Manager
(802)476-4724

SM
Sheila M.
Barre, VT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great job done again !
Great job done again!
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 08/14/2019

Thank You for the 5 star review

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Plainfield, VT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Great service
Everyone was great and friendly
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 08/14/2019

Thank You

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Easy to deal with
As stated above Midstate Hyundai has been easy to deal with and that is imoportant to me.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/30/2019

hope to make your service a 5 star next time in

Paul Grupp
Service Manager
(802)476-4724

WJ
Wendell J.
Barre, VT
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019 Category: Service
Good Job
Positive experience
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/22/2019

Thankyou for the 5 star review

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2019 Category: Service
Service
Service department seemed frenzied and Paul was not interested or have time to discuss issues.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/16/2019

 I don't not believe I ever spoke with you or at any time did you ask to speak with me.  Your vehicle was being handled by the our service advisor who after reviewing with him  addressed all your concerns as quickly as possible and got you back on the road. 

  I apologize about any miscommunications and also apologize if you felt I was not interested but again at no time do I recall was I ever asked either by you or my service advisor to speak with you.  Also if the service department seemed frenzied I apperciate you letting us know as it is to have constructive feed back. 
  As for your diagnostics that charge was to go back and figure out what your issue with the trailer harness wiring caused and retrace how it was wired and damages were had.
 Again I apologize for any inconveniences 

Paul Grupp
Service Manager
(802)476-4724

RG
Randy G.
Plainfield, VT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Oil change
Awesome service
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/15/2019

Thank you for the 5 star review

Paul Grupp
Service Manager
(802)476-4724

GC
Genevieve C.
Groton, VT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019 Category: Service
Staff is accommodating and friendly
.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/08/2019

hope to make  a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
White River Junction, VT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service was great!
They did a great job getting my car fixed and back to me for the weekend. I appreciate their efforts to get me back on the road Friday when I had been told Monday would be when I could get it. I was very happy when I received the call it was done early and ready to pick up. A+ service!!
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/15/2019

Thank you for the 5 star review . Glad to get you back on the road

Paul Grupp
Service Manager
(802)476-4724

LH
Linda H.
Williston, VT
2012 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Service
Good place
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/28/2019

hope to give a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Barre, VT
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Excellent service
Midstate Hyundai service personnel know what they're doing and they do it well.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/28/2019

Thank You 

Paul Grupp
Service Manager
(802)476-4724

GH
George H.
Craftsbury Common, VT
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
service is good
Work under warranty was done very well. Thanks
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/27/2019

Thank You

Paul Grupp
Service Manager
(802)476-4724

TL
Tim L.
Graniteville, VT
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Replacing a warranteed battery
Staff was helpful and service was prompt.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/25/2019

hope to give a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

RH
Robin H.
Barre, VT
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Personal Service
I bought my Elantra here and service my car here at Mid State because the Service department (esp. John) always treat me with respect, giving deals when they can and are keeping my car running good as my Elantra has over 102,000 miles... Its imperative.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/21/2019

Robin thank you for the 5 Star review and your loyalty to Midstate Hyundai.

Paul Grupp
Service Manager
(802)476-4724

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