Midstate Hyundai of Vermont

Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

257 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


Verified Customer
Barre, VT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Lack of service
Can’t provide a report of vehicle as printer is broken but not the first time the reason was given in a 6 month timeframe.

Tech should manually complete the report

KB
Kaye B.
Barnet, VT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2019 Category: Service
Great people, Fast service, but Hyundai has a problem.
I've already said what I think. Hyundai needs to own up to the engine problems the way Subaru did a few years back. Customers should not be penalized for an issue they did not cause. As the problem grows, Hyundai needs to address their customers with good faith, not expect them to shoulder the financial burden of this issue.

Verified Customer
Randolph, VT
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2018 Category: Service
Service department disappoints me. Dealer is helpful though!
The dealership is fine. Find another place to get service done. Twice I have had issues with the work, this last time I almost drove off with incorrectly mounted tires and would have damaged the car. Not acceptable.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/09/2018

I am sorry for the tire issue. 

Paul Grupp
Service Manager
(802)476-4724

JC
Joyce C.
Melrose Park, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2017 Category: Service
Your staff lied because I asked for a loaner and alternative transportation from Day 1!
Your staff lied to you. Over the phone I asked the service advisor, John Berthiaume, for a loaner or rental vehicle on Tuesday, 7/18/17, when my car was first towed there. He told me there was no loaner or rental vehicle available. Then I asked again over the phone for a loaner or rental vehicle on 7/19 and 7/20. Again Mr. Berthiaume said there was no loaner or rental vehicle available. On 7/21 when Mr. Berthiaume told me near their closing time that the vehicle was ready and I said I needed transportation to get there, Mr. Berthiaume told me what the hours of the dealership were for the next day, 7/22. The evening of 7/21, I had to walk around near where I was staying and ask around for a ride to the dealership where my vehicle was, which was 27 miles away. Finally I arranged for a ride from a stranger to drive 27 miles to pick up my vehicle on 7/22.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2017 Category: Service
Your Roadside Assistance Program did not provide me with alternative transportation as specified.
Your roadside assistance program did not provide me with alternative transportation when my car became disabled while I was on vacation 400 miles from my residence. It was the engine which was under warranty. The car was towed to a dealership 27 miles from where I was on vacation, and I had no way of getting around. It's a rural area with no public transportation. I had no way of getting around and had to cancel plans for 7/18/17 through 7/21/17 during my vacation. I had to get a ride from a stranger on 7/22/17 to go pick up my car from the dealership so that I could drive home because my vacation was over!
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 08/07/2017

 I am sorry you felt we did not meet your expectations. After review with my staff we felt we did our best and at no point did you ask for a rental or loaner. We also knew you were from out of state and on vacation and did all we could to get your veichle back to you as fast as we could. 
  As you know your engine malfuctioned and we got approval from Hyundai to replace the engine . All this work from approval to replacement took less than 3 days which is exceptional turn around time. 
 Once again we feel we did our best and we were efficent in your situation. 

Paul Grupp
Service Manager
(802)476-4724

SS
Sande S.
Corinth, VT
2013 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2016 Category: Service
Sloppy
Very poor service, sloppy
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 08/31/2016

I am soory about what happened. Please give me a call so I can review with you  and address your concerns. Yes you are a valued customer and I understand how you feel

Paul Grupp
Service Manager
(802)476-4724

LP
LINDA P.
Lyndon Center, VT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2015 Category: Service
not successful
I will be returning next week for the 3rd time in 3 weeks, same problem, not happy.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 02/09/2015


We are sorry for your inconvience. When the vehicle returns we hope the engine light will be on,  as everytime you have been in with this complaint the light was not on and no stored information. We will do our best as always to try to find the cause of this issue. Thank you for your  feedback

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
VT
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2014 Category: Service
SLOW service
Waited 3 hours for tire changeover and oil change
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 10/24/2014

 We apologize for the precieved extended service vist. Our recorde indicate your service vist took 1.7 hours. 1.7 hours for a tire change over, lube oil filter, and air filter install, is within the industry standards. 
 We value constructive critism which helps us to improve in our processes.

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2019 Category: Service
Service
Service department seemed frenzied and Paul was not interested or have time to discuss issues.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/16/2019

 I don't not believe I ever spoke with you or at any time did you ask to speak with me.  Your vehicle was being handled by the our service advisor who after reviewing with him  addressed all your concerns as quickly as possible and got you back on the road. 

  I apologize about any miscommunications and also apologize if you felt I was not interested but again at no time do I recall was I ever asked either by you or my service advisor to speak with you.  Also if the service department seemed frenzied I apperciate you letting us know as it is to have constructive feed back. 
  As for your diagnostics that charge was to go back and figure out what your issue with the trailer harness wiring caused and retrace how it was wired and damages were had.
 Again I apologize for any inconveniences 

Paul Grupp
Service Manager
(802)476-4724

RW
Robert W.
North Kingstown, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2019 Category: Service
Out of State may mean Out of Luck
Unfortunately on April 5th my 2017 Sante Fe broke down on Rt 91, St Johnsbury, on my way to Jay Peak. The electrical harness failed as a result of the knock sensor putting my vehicle in to limp mode. The Barre dealership was the closet Hyundai dealership around to service the car resulting in me being left stranded in St. Johnsbury. It took 6 days to get back on the road. The harness was sent regular mail, not overnight delivery, not getting to the dealership until April 11th. The dealership said there was not a loaner available nor would they delivery my fixed vehicle once it was repaired. I had family in Newport, Vt., and we had to stay there as there was no Car Rental businesses in Jay Peak, nor Newport. I feel communication to the status of the repair was poor as I had to constantly call the dealership to see if the part had arrived and the service department did not even know the tracking number in transit was until I inquired where the part was. A suggestion to service is that since this was only a $35.00 electrical harness part and that there is a major recall on the knock sensor that this part should be on hand as inventory. I was led to believe that the part was ordered on April 6th and was told it would arrive special delivery either on Monday the 8th or Tuesday the 9th. Again it didn't arrive until Thursday the 11th, resulting in both my wife and I calling out of work and the stress of not knowing what was happening. I must say that the national Hyundai Customer Service was great once the case worker that was assigned to my situation got in touch with me. One critique I do have is that before the case was picked up by a case worker, the original Roadside Assistance operator stated she was not authorized to call the Hyundai dealership to see how the service was progressing. She asked me at the end of our phone calls if there was anything else she could do to assist me and I requested for her, since she worked for Hyundai Roadside Assistance, to call the Barre Dealership.

Verified Customer
Northfield, VT
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/16/2018 Category: Service
Oil change
Poor service
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 05/17/2018

Sorry the vehicle took to long to service. We hope to make you next vist a much smoother process 

Paul Grupp
Service Manager
(802)476-4724

JC
John C.
Randolph, VT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2017 Category: Service
Pricey and Indifferent
Brought the vehicle in with a radio/cd player not working. Could have been something simple or complicated. Not sure but prohibitive diagnostic test ($95.00) steered me away from even finding out. Service Manager acted like a radio/CD player and music in the car was a frill we could do without. Hint: not worth the cost to fix. Why should a radio on a 5 year old car die? Usually these things are indestructible. Disappointed in how soon after getting it I started to have this trouble. Learned incidentally that there was a recall on corrosion protection (would not have known this from dealer if I hadn't brought it in). Decided to have them do their wax coating. They also performed an inspection. This was unexpected and useful, but it was not explained. Plus it said, parking brake inoperable. I have had little occasion to use it at all. I thought it worked. My mechanic did not say it failed at my recent inspection. Was this accurate? And if this brake is inoperable, was I sold a car by Midstate with a failed parking brake? The visit overall was unsettling. The service unfriendly and indifferent.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 12/09/2017

     I am sorry we did not meet your expectations. Yes it is unfortunate that your radio has and issue and that Hyundai only warrants them for 3 years or 36000 miles from original delivery date. As for the recall on your vehicle Hyundai informs customers if their is a recall pertainning to a particular vehilce.
 Please keep in mind we do a free multpoint inspection on all vehicles coming in for service. As we did with yours  the certified  Hyundai technician noted he found the emergency brake not work for your on saftey. Midstate did not sell you a vehicle with a failed parking brake as it would not have passed Vermont stae inspection prior to delivery.
 Also keep in mind you purchased the vehicle with 84000 miles on it and it now has over 114000 and in that 30000 miles you have put on the vehicle we have not seen the vehicle back once to see if there were any issues starting  or we could help prevent example would be the emergecy brake 
 

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2013 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2015 Category: Service
Slow tire changeover
While the waiting room was comfortable amd well equipped, I did not expect to spend almost two hours in it, just for a tire changeover. Some of the service staff could be more professional.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 10/28/2015

I am sorry for the delay in time and we apperciate your
feed back so we can make service a better experience

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Northfield Falls, VT
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/27/2018 Category: Service
listen to your customers
Need to believe customers
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 10/01/2018

We apologize for how you felt. Hope next time you are in you feel more at ease

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2016 Category: Service
Service
Ok service. Would like it to be faster.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 11/23/2016

Sorry we didn't meet your expectations. Upon review we find that the service took approx 45 minutes, which includes the complimentary multipoint inspection. This is within industry standards however, we  will try to do better next time.

Paul Grupp
Service Manager
(802)476-4724

SW
Sean W.
Plainfield, VT
2013 HYUNDAI SANTA FE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2015 Category: Service
oil change
this was the first time that we had problems with the service. Apparently, the seal around the oil plug was not replaced and it leaked about a 1/2 quart of oil onto my garage floor. Thank goodness we had a garage or we may not have noticed the puddle.
we brought it right down to the dealer and they fixed it.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/12/2015

We apologized about the leaking seal.

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Easy to deal with
As stated above Midstate Hyundai has been easy to deal with and that is imoportant to me.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/30/2019

hope to make your service a 5 star next time in

Paul Grupp
Service Manager
(802)476-4724

GC
Genevieve C.
Groton, VT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019 Category: Service
Staff is accommodating and friendly
.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/08/2019

hope to make  a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

LH
Linda H.
Williston, VT
2012 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Service
Good place
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/28/2019

hope to give a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

TL
Tim L.
Graniteville, VT
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Replacing a warranteed battery
Staff was helpful and service was prompt.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/25/2019

hope to give a 5 star experience next time in

Paul Grupp
Service Manager
(802)476-4724

KB
Karly B.
Waitsfield, VT
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Review
Tire storage
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 06/19/2019

I am sorry that we could not hold your tires anymore but the building that stores them is no lnger available

Paul Grupp
Service Manager
(802)476-4724

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