Midstate Hyundai of Vermont

Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

257 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 9 days ago

Reviews


Verified Customer
Waterbury Center, VT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2019 Category: Service
Service
Service department seemed frenzied and Paul was not interested or have time to discuss issues.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 07/16/2019

 I don't not believe I ever spoke with you or at any time did you ask to speak with me.  Your vehicle was being handled by the our service advisor who after reviewing with him  addressed all your concerns as quickly as possible and got you back on the road. 

  I apologize about any miscommunications and also apologize if you felt I was not interested but again at no time do I recall was I ever asked either by you or my service advisor to speak with you.  Also if the service department seemed frenzied I apperciate you letting us know as it is to have constructive feed back. 
  As for your diagnostics that charge was to go back and figure out what your issue with the trailer harness wiring caused and retrace how it was wired and damages were had.
 Again I apologize for any inconveniences 

Paul Grupp
Service Manager
(802)476-4724

RW
Robert W.
North Kingstown, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2019 Category: Service
Out of State may mean Out of Luck
Unfortunately on April 5th my 2017 Sante Fe broke down on Rt 91, St Johnsbury, on my way to Jay Peak. The electrical harness failed as a result of the knock sensor putting my vehicle in to limp mode. The Barre dealership was the closet Hyundai dealership around to service the car resulting in me being left stranded in St. Johnsbury. It took 6 days to get back on the road. The harness was sent regular mail, not overnight delivery, not getting to the dealership until April 11th. The dealership said there was not a loaner available nor would they delivery my fixed vehicle once it was repaired. I had family in Newport, Vt., and we had to stay there as there was no Car Rental businesses in Jay Peak, nor Newport. I feel communication to the status of the repair was poor as I had to constantly call the dealership to see if the part had arrived and the service department did not even know the tracking number in transit was until I inquired where the part was. A suggestion to service is that since this was only a $35.00 electrical harness part and that there is a major recall on the knock sensor that this part should be on hand as inventory. I was led to believe that the part was ordered on April 6th and was told it would arrive special delivery either on Monday the 8th or Tuesday the 9th. Again it didn't arrive until Thursday the 11th, resulting in both my wife and I calling out of work and the stress of not knowing what was happening. I must say that the national Hyundai Customer Service was great once the case worker that was assigned to my situation got in touch with me. One critique I do have is that before the case was picked up by a case worker, the original Roadside Assistance operator stated she was not authorized to call the Hyundai dealership to see how the service was progressing. She asked me at the end of our phone calls if there was anything else she could do to assist me and I requested for her, since she worked for Hyundai Roadside Assistance, to call the Barre Dealership.

Verified Customer
Northfield, VT
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/16/2018 Category: Service
Oil change
Poor service
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 05/17/2018

Sorry the vehicle took to long to service. We hope to make you next vist a much smoother process 

Paul Grupp
Service Manager
(802)476-4724

JC
John C.
Randolph, VT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2017 Category: Service
Pricey and Indifferent
Brought the vehicle in with a radio/cd player not working. Could have been something simple or complicated. Not sure but prohibitive diagnostic test ($95.00) steered me away from even finding out. Service Manager acted like a radio/CD player and music in the car was a frill we could do without. Hint: not worth the cost to fix. Why should a radio on a 5 year old car die? Usually these things are indestructible. Disappointed in how soon after getting it I started to have this trouble. Learned incidentally that there was a recall on corrosion protection (would not have known this from dealer if I hadn't brought it in). Decided to have them do their wax coating. They also performed an inspection. This was unexpected and useful, but it was not explained. Plus it said, parking brake inoperable. I have had little occasion to use it at all. I thought it worked. My mechanic did not say it failed at my recent inspection. Was this accurate? And if this brake is inoperable, was I sold a car by Midstate with a failed parking brake? The visit overall was unsettling. The service unfriendly and indifferent.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 12/09/2017

     I am sorry we did not meet your expectations. Yes it is unfortunate that your radio has and issue and that Hyundai only warrants them for 3 years or 36000 miles from original delivery date. As for the recall on your vehicle Hyundai informs customers if their is a recall pertainning to a particular vehilce.
 Please keep in mind we do a free multpoint inspection on all vehicles coming in for service. As we did with yours  the certified  Hyundai technician noted he found the emergency brake not work for your on saftey. Midstate did not sell you a vehicle with a failed parking brake as it would not have passed Vermont stae inspection prior to delivery.
 Also keep in mind you purchased the vehicle with 84000 miles on it and it now has over 114000 and in that 30000 miles you have put on the vehicle we have not seen the vehicle back once to see if there were any issues starting  or we could help prevent example would be the emergecy brake 
 

Paul Grupp
Service Manager
(802)476-4724

Verified Customer
Waterbury Center, VT
2013 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2015 Category: Service
Slow tire changeover
While the waiting room was comfortable amd well equipped, I did not expect to spend almost two hours in it, just for a tire changeover. Some of the service staff could be more professional.
Paul G., Service Manager from Midstate Hyundai of Vermont responded on 10/28/2015

I am sorry for the delay in time and we apperciate your
feed back so we can make service a better experience

Paul Grupp
Service Manager
(802)476-4724

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