ReScore Reviews™ (23)
We are apologize for your frustrations and would like to communicate with you better in the future regarding the services you need please feel free to reach out to Mike English in the future @ 262-884-7575.
Thanks for the feedback.
Thanks for the review Emil. We have spoke and have a resolution. We have a great store with great caring personnel. Sorry for the disappointment.
I am truly sorry that adviser did not see to your needs correctly. It will not happen again.
Thanks for responding.
We are working with your service contract co. On a solution for you. Nick is on the job. Thanks for the survey. Please rescore.
Thanks for responding I will contact you with information.
Thanks for making the review. We are sorry about the outcome. I will contact you.
We apologize for your frustration and would be glad to see if there is anything we may discuss to go over all the taxes and svc fees we may have as they are listed on all of our vehicles as well as all of our worksheets we present to you upfront before you have any final numbers. As always our policy is full disclosure and transparency. These are all presented any where our vehicles are presented. We appreciate the opportunity in working with you. Again please feel free to contact Gene Somers and we would be glad to go over any concerns you may have.
I am sorry you feel this way.
We spoke last night about the car and drove together and isolated the noise. We seemed to agree with what we would do next. I would be happy check that caliper like I said at no charge and determined what repairs could be made if you would like to. I would like to act quickly if possible but I only have a phone number with no voice mail. could you call me Friday for I am in training till then. Mike
Thank you for your response.
Thanks for responding Beth. I apologize for the lack of quality control with this repair. I would like to offer your next lube service and a complete detail of your vehicle free of charge. Free offers are very nice, but can not make rite the situation we put you through. We are very sorry for that.
I and very sorry to here this. You asked me to call you. When I did a man told me to just put the car together and you were picking it up. I inspected the car and found tire tread depths we at 4 to 6/32 the front brakes were at 3 to 4 mm and the right rear was at 3mm and the left side rear was at 6mm indicating the right rear caliper is binding and fronts are at replacment thickness. All of the recommendations are at DOT standard. You could ware the tires some more but the lowest readings are DOT standards for replacement. The right rear brake is a problem I feel the caliper is binding and causing that side to ware faster than the left rear. I would like to take care of that free of charge if you will allow us. Please contact me if you would like to. Thanks for taking the time to review this. It does help us improve.
I am sorry it took so long. It did take some time to figure out the accessory remote start that was installed on the car. We try to predict the time it will take to fix situations like this, but this situation is not cut and dry and it took some time. Thanks for responding.
I am very sorry about the slow service Cheryl. Your a great customer and we need to do fix this issue. I will be calling you to discuss this. Thanks for the feed back.
Thanks for the review. I have called you and are in the middle of answering your questions. I will recall you today as I promised.
We are sorry for your dissapointment. We try to do our best. Have a great holiday season.
Thank you for taking the time to leave us your valued feedback. We take this information very seriously, and I would like to inform you that your visit has been turned to the Service Manager who will be following up with you via phone call to discuss your visit and see what we can do to mend this bad experience.
Customer Care Assistant
I apologize that your visit did not meet your expectations. Please feel free to contact us here are Racine Hyundai to discuss your concerns and see what we can do to earn your valued business back.
Thank you for your feedback, feel free to reach me here at the dealership to talk about your negative experience and see how we can mend your experience.