Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

597 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
97% Would Recommend
Latest Review 6 days ago

Reviews


CR
Candace R.
Florida
GMC Canyon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said the business did not resolve anything. She will not recommend them and she will never go back. They knew what was going on and chose to ignore that.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said she was told one day service, and it took them one week to repair her vehicle. Upon returning, she found out her key was bent, and she was very unhappy.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 10/25/2018

Candice vehicle was brought in Monday Oct 15 2018. Diagnosed the problem and had to order dealer parts and were to come in the next day. Parts came in the next day and dealer shipped the wrong parts so we had to reorder and wait for them to be shipped which quest was aware of. Candice was advised of the delay and was told that she was free to pick up the vehicle until the parts arrive which she did not do. As far as the key goes we were not aware of this problem. If Candice would like to get another kep made we will reimburse for the cost of the key. No problem. We are at the mercy of the parts dealers and sincerely apologize for this. But guest was well aware of the issues we had.


PJ
Porcenel J.
Florida
INFINITI I30
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he never went back and he does not plan on going back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he had multiple things done. His brake pressure ended up being too low and he ended up taking his vehicle to another facility to readjust it. The axles were not done correctly and it wore his tires down in about 2 weeks. Other than that he liked the customer service.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/12/2018

Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.


JH
Jerry H.
Florida
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2014 Category: Service
Jerry said they did a good job and there is nothing they could have done better.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2014 Category: Service
Jerry said this business overcharged him. He would not recommend them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 02/27/2014

Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.


Verified Customer
Oakland, FL
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018
Fix car
Courteous



.

KA
KEN A.
Winter Garden, FL
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Excellent service
Once again they have done a great job on my car. It was done onschedule as promised. The staff is friendly and professional. I highly recommend them.

WB
William B.
Ocoee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
William said the business has always been fair. They are very knowledgeable people.
This review was collected via phone interview by Customer Research Inc.

PO
PAUL O.
Ocoee, FL
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Always reliable!!
This place is always a reliable place to get your car fix. Very honest place in Ocoee. T

KM
Kelly M.
Ocoee, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Spoke with Shannon. She said overall, the staff did a good job but the service took a long time.
This review was collected via phone interview by Customer Research Inc.

AJ
Austin J.
Winter Garden, FL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Austin said the employees are very personable, helpful and easy to talk to. The pricing was great.
This review was collected via phone interview by Customer Research Inc.

SM
STEVE M.
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Your Employees and Quality of work
Staff very friendly knowledgeable , seem to Go out of there way to diagnosed and get your vehicle Repaired quickly , with out compromising Quality , this the place I would trust to repair My mother or daughters vehicle .

JU
JULIE U.
Ocoee, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
We love Art and his employees!
Art and his employees are professional, and always explains everything that needs to be done.

DD
DAWN D.
Winter Garden, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Excellent work and small-town style
I’m so happy to have found this place and will continue to be a loyal customer. Besides reliable work and honest, fair pricing, they go above and beyond with a clean comfortable, hospitable waiting area that feels almost as cozy as my own living room. Last time I was there and faced with a wait on a tire change, an employee offered to drive me home, and picked me up when the work was done. Owners are always cheerful, friendly, and professional. Car maintenance is never convenient but they make it as pleasant as it could possibly be.A+++

EP
ERLINE P.
Gotha, FL
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
The people
We left the car at night with a key drop and the next morning the car was fixed. Art really knows his business. I was very pleased that he could diagnose it so fast.

MS
MICHEAL S.
Ocoee, FL
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Excellent Service
They get it done on time and at a reasonable price.

JB
Jacob B.
Irving, TX
Nissan NV200 Compact Cargo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Jacob said that he has no complaints with this business and he would absolutely recommend them for service.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Orlando, FL
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
David said the lady at this business was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

JT
JESSIE T.
Ocoee, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Would recommend great services
Caring respectful staff

MA
Melvin A.
Ocoee, FL
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Melvin said they worked with him. A couple of times he has gone back because the work wasn't right the first time.
This review was collected via phone interview by Customer Research Inc.

DH
Debi H.
Florida
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Debi said Art and the receptionist were great. She also said the business was courteous, accommodating and also very informative.
This review was collected via phone interview by Customer Research Inc.

DS
Dina S.
Groveland, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Dina said she received exactly what she asked for. She received her vehicle back in a reasonable time frame. She stated she'll follow Sal wherever he goes.
This review was collected via phone interview by Customer Research Inc.

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