Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

609 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
97% Would Recommend
Latest Review 4 days ago

Reviews


CR
Candace R.
Florida
GMC Canyon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said the business did not resolve anything. She will not recommend them and she will never go back. They knew what was going on and chose to ignore that.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said she was told one day service, and it took them one week to repair her vehicle. Upon returning, she found out her key was bent, and she was very unhappy.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 10/25/2018

Candice vehicle was brought in Monday Oct 15 2018. Diagnosed the problem and had to order dealer parts and were to come in the next day. Parts came in the next day and dealer shipped the wrong parts so we had to reorder and wait for them to be shipped which quest was aware of. Candice was advised of the delay and was told that she was free to pick up the vehicle until the parts arrive which she did not do. As far as the key goes we were not aware of this problem. If Candice would like to get another kep made we will reimburse for the cost of the key. No problem. We are at the mercy of the parts dealers and sincerely apologize for this. But guest was well aware of the issues we had.


PJ
Porcenel J.
Florida
INFINITI I30
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he never went back and he does not plan on going back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he had multiple things done. His brake pressure ended up being too low and he ended up taking his vehicle to another facility to readjust it. The axles were not done correctly and it wore his tires down in about 2 weeks. Other than that he liked the customer service.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/12/2018

Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.


JH
Jerry H.
Florida
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2014 Category: Service
Jerry said they did a good job and there is nothing they could have done better.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2014 Category: Service
Jerry said this business overcharged him. He would not recommend them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 02/27/2014

Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.


RB
Ronald B.
Ocoee, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Ronald said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

CR
Cheryl R.
Winter Garden, FL
Nissan cube
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Cheryl said the employees were nice. They were honest. They were fair. They provided the best service. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

SG
SUSAN G.
Orlando, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Excellent tire work!
I had something in my tire and since Toyota told me that I needed new tires, I called Ocoee Tire in route to their place. Art ordered four new tires and they arrived shortly after I did. The guys did an excellent job with my tires. His waiting room was pleasant with a TV, coffee machine, and fire place. It all made the short wait enjoyable. Thank you, Art!

KB
Karen B.
Apopka, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Maintenance
They do the best work at fair prices. They will take good care of you.

Verified Customer
Apopka, FL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Maintenance
They always take care of me. They honor quality and stand by their word

SN
Susan N.
Winter Garden, FL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Susan said the mechanic did what he said he was going to do.
This review was collected via phone interview by Customer Research Inc.

RJ
Ralfael J.
Ocoee, FL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Rafael said the business did the job right and the staff were courteous.
This review was collected via phone interview by Customer Research Inc.

ML
Michele L.
Florida
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018 Category: Service
Michele said the employee assisting her was a good guy and was fair. The price was more expensive than she thought, but they did a good job and have good service.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Apopka, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Mike said the business knew what they were doing and they were also courteous.
This review was collected via phone interview by Customer Research Inc.

SG
SUSAN G.
Orlando, FL
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Quick and efficient service
We will always take our cars to Ocoee Tire. Art and his team treat us as part of the family and always make sure that we have a safe car. They always recommend things for me to watch for futures visits. Thank you, Art, for always taking care of me and my family!

DH
DON H.
Ocoee, FL
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Service
Love your value for work,& taking care of community.

AP
AUGUST P.
Winter Garden, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Long time customer is back again
Art and his team are the best!!! Prices are fair and the work is awesome!! Don’t have to come back for the same repair twice! Great at finding issues before they become problems. And they can work on everything!!! Including air conditioning.

Verified Customer
Oakland, FL
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018
Fix car
Courteous



.

KA
KEN A.
Winter Garden, FL
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Excellent service
Once again they have done a great job on my car. It was done onschedule as promised. The staff is friendly and professional. I highly recommend them.

WB
William B.
Ocoee, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
William said the business has always been fair. They are very knowledgeable people.
This review was collected via phone interview by Customer Research Inc.

PO
PAUL O.
Ocoee, FL
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Always reliable!!
This place is always a reliable place to get your car fix. Very honest place in Ocoee. T

KM
Kelly M.
Ocoee, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Spoke with Shannon. She said overall, the staff did a good job but the service took a long time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 609 in total