Ocoee Tire And Service

Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.

Fabiano had pulled into the shop at the far end of the parking lot and had a tire on his trailer that was loaded behond the weight that the jack we have could handle and parked too far for our hoses and equipment to reach. We advised Fabiano to go up the street to a shop that does that kind of repair but he said no and used his ajck to remove the tire from the loaded trailer we then did the repair to the tire which required a pressure valve stem to be put in check the tire did repair and customer used his jack to place the tire back on the vehicle. we accommodated him to the best of our ability and the charge was for the repair of the tire only.

Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.

Quest wanted us to plug the tire which is not what we do here. That is not a legal practice. we plugged the tire, rebalanced it and put back on vehicle and torqued to manufactures specs.