Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

597 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
97% Would Recommend
Latest Review 3 days ago

Reviews


CR
Candace R.
Florida
GMC Canyon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said the business did not resolve anything. She will not recommend them and she will never go back. They knew what was going on and chose to ignore that.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Candace said she was told one day service, and it took them one week to repair her vehicle. Upon returning, she found out her key was bent, and she was very unhappy.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 10/25/2018

Candice vehicle was brought in Monday Oct 15 2018. Diagnosed the problem and had to order dealer parts and were to come in the next day. Parts came in the next day and dealer shipped the wrong parts so we had to reorder and wait for them to be shipped which quest was aware of. Candice was advised of the delay and was told that she was free to pick up the vehicle until the parts arrive which she did not do. As far as the key goes we were not aware of this problem. If Candice would like to get another kep made we will reimburse for the cost of the key. No problem. We are at the mercy of the parts dealers and sincerely apologize for this. But guest was well aware of the issues we had.


FF
Fabiano F.
Orlando, FL
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018 Category: Service
Fabiano said the business was not good. They did not have equipment to work on his vehicle. He brought in his own equipment and did the work. The just fixed his tire. They charge full price for that.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/11/2018

Fabiano had pulled into the shop at the far end of the parking lot and had a tire on his trailer that was loaded behond the weight that the jack we have could handle and parked too far for our hoses and equipment to reach. We advised Fabiano to go up the street to a shop that does that kind of repair but he said no and used his ajck to remove the tire from the loaded trailer we then did the repair to the tire which required a pressure valve stem to be put in check the tire did repair and customer used his jack to place the tire back on the vehicle. we accommodated him to the best of our ability and the charge was for the repair of the tire only.


WR
William R.
Florida
Honda Ridgeline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018 Category: Service
William said there wasn't much of a diagnosis. The key fell apart and he was charged $89.00 for his visit.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 07/10/2018

Williams vehicle came in as a no start. the diagnostic fee for this is 89.95. which was charged. Customer's key was broken in the ignition and they had to check to make sure that there was nothing else wrong. they were able to get all parts out and fix the problem. Spoke to William directly and is all resolved.


RA
Robert A.
Ocoee, FL
Mazda Mazda5
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2018 Category: Service
Robert said the business did not fix his vehicle. The staff did not put parts back together, which caused more problems.
This review was collected via phone interview by Customer Research Inc.

SH
Steven H.
Ocoee, FL
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
Steven said the business had his vehicle for days and still did not fix what he asked them to fix.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 11/17/2017

In response to Mr. Steven Harrison's complaint. The 2000 Frod Explorer had numeroues issues and time was needed to figure the problems out. The driver's Lock had too much play, Front sway bar links were broken and shifter cable was stretched and needed to be replaced but customer never replaced any of the items indicated and was only charged for the diagnoses for all the findings.


CM
christine m.
Lawrenceville, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2016
they took advantage of an out of state breakdown....
we broke down on the highway on the way to Disney & had to have it towed to the nearest AAA station & they were it. Car needed a water pump. knew it would be a big job bc of the location of the water pump on this car. they said the job would cost $1700. 2 days later it started overheating & now it needed a new radiator....another $300.had them fix both & now only 48k miles later, the car needs both of these AGAIN! it was bad enough we got ripped bc of the emergency situation that they took advantage of,but to make matters worse, both of these parts broke & now they have to be replaced! i think this place took advantage of the situation! the 2 old people that own it should retire! if i could give this review no stars,i would

HE
Humberto E.
Ocoee, FL
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2016 Category: Service
Humberto said the business is outrageous. They charged for something they already charged before and took the vehicle for the same problem. The second time they charged double the amount for the warrantee. He took it to a different business to fix his problems.
This review was collected via phone interview by Customer Research Inc.

IS
Ismael S.
Ocoee, FL
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2015 Category: Service
Ismael said he was given a quote when he first took his vehicle in by the owner's son and then the owner tried to charge three times that amount. He was arguing back and forth. The owner told him he would be loosing money and not to bring his vehicle back in. It was a very uncomfortable experience. He would not recommend this facility after this experience.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 10/21/2015

A QUOTE IS A EST. ON REPAIRS AND IS NOT A GRAND TOTAL ON REPAIRS THERE WERE SEVERAL BOLTS THAT HAD BROKEN AND EXT. WE CHARGE U 1.5 HRS TO REPLACE EXHUAST MANIFOLD AND WHEN ART TOLD U IT WAS GUNNA BE A ADDITIONAL 1.5 FROM DRILLING BOLTS AND EXT U GOT DEFENSIVE. SO WE CHARGED U THE 1.5 AND SENT U ON YOUR WAY JUST LET U KNOE WE WOULD NO LONGER BE DOING BUSINESS WITH YOUR FACILTY AS A CAR DEALER U SHOULD HAVE UNDERSTOOD WHERE THERE WAS MORE LABOR INVOVLED. WE DEAL WITH MULTIPLE DEALERS AND THEY ALL UNDERSTAND THESE ISSUES WHEN BUYING AND SELLING CARS AT THE AUCTION. IF U HAVE ANY ? FEEL FREE TO CALL ME 407-290-6500-JACOB


TS
TERRENCE S.
ORLANDO, FL
Dodge Caliber
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2014
this place is a ripoff
We will never ever go back here again. Whatever you do RUN. You will fair out better taking your car to Auto Zone and trusting it with workers there. Told my husband one thing and it was totally something else and now we are out of almost $1000. Thanks a lot guys.
Marge & Art J. from Ocoee Tire And Service responded on 07/24/2014

HI, IM JACOB MANAGER OF OCOEE TIRE AND AUTO SERVICE.THE VEHICLE CAM INTO ARE SHOP WITH A VERY LOUD NOISE COMING FROM BELT AREA AFTER REMOVING BELT WE FOUND NO NOISE FROM MOTOR IS WAS DEFF COMING FROM PULLYS WE CHECKED ALL PULLYS AT TIME THE ONLY 2 PULLYSTHAT HAD ANY NOISE WAS IDLER PULLY AND TENSIONER PULLER SO WE REPLACED THOSE AFTER I SHOWED TERRENCE THE PULLY AND WHY I SAID THEY WERE BAD AND HE AGREED TO REPLACE THEM GOT IT ALL BACK TOGATHER AND THE SQUELEN NOISE WAS GONE BUT STILL HAD A BAD HUMM RECHECKED VEHICLE WITH BELT ON THE LOUDEST POINT OF THE NOISE WAS COMING FROM POWER STEERING PUMP I ALSO CALLED TERRANCE IN THE SHOP AND GAVE HIM THE STETHASCOPE SO HE COULD HERE THE NOISE HE AGREED THAT THE NOISE WAS COMING FROM THE PUMP AS WELL SO WE REPLACED PUMP AFTER PUMP STILL SAME NOISE SO WE DIDNT CHARGE HIM ANY FEES FOR REPLACEN POWER STEERING PUMP AND WE ORDERED A ALTENATOR JUST TO SEE IF THAT COULD BE IT BECUASE IT WAS THE ONLY OTHER PULLY IN THAT LOCATION IT FIXED THE PROBLEM  AND WE ONLY CHARGED 1 HOUR LABOR AND FOR THE ALTENATOR WE WENT OUT OF ARE WAY TO GET THE VEHICLE BACK ON THE ROAD WITH NO NOISE WE REPLACED BOTH IDLER PULLEYS,TENSIONER PULLY,BELT, POWER STEERING PUMP AND ALTENATOR.FOR A TOTAL OF 828.04 WHICH IS A GOOD DEAL DUE TO THE TYPE OF CAR THERE NOT EASY TO GET TO. 


AD
ANTHONY D.
Ocoee, FL
Chevrolet Chevy Express
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2013
overpriced
Cost $380 for top and bottom radiator hoses which took about 30 mins to install and $80 material. Then it turned out to be water pump was the problem not hoses, also had fuel system done and shortly after work was done fuel line came apart and had to have tow truck take me back to there shop. Way overpriced.
Marge & Art J. from Ocoee Tire And Service responded on 07/01/2013
Anthony Diss was in our shop March 23, 2013 with issues with his vehicle. The tech found that after checking the cooling system that the radiator hoses upper & lower needed to be replaced. Customer was shown the hoses that had to be replaced and approved for the repair to be done. Parts were 137.44 & labor was 179.93. Anthony was also in on May23 , 2013 and we retested his system and told him at the time he needed a water pump and customer declined and said he had warrenty on the water pump some where else.On Feb 26, 2013 Anthony was in and purchased tires and did fully pay for his work order. He still owes $86.32. And on the fuel pump customer supplied some of his own parts.

KD
Kenaz D.
Florida
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/21/2018 Category: Service
Kenaz said the business was of poor quality and he would not recommend it.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/04/2018

Quest wanted us to plug the tire which is not what we do here. That is not a legal practice. we plugged the tire, rebalanced it and put back on vehicle and torqued to manufactures specs.


DM
David M.
Winter Garden, FL
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
David said, he went into the business to have his vehicle aligned and he had to go back a second time because, he does not think the alignment was done the first time.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 06/07/2018

we apologize for David having to return. we were having some issues with the alignment machine.


RO
Rosalter O.
Winter Garden, FL
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2017 Category: Service
Rosalter said he does not appreciate the service the business gave him. Their service is okay but the price is too much. This was his first and last time there. The price for the parts was $257 and he found the same parts for $106. The total price they wanted to charge him for everything was $1100 and he found someone else who would do it for $500. He is not happy with the price that they wanted to charge him for the parts and for $400 in labor. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/26/2017

In response to complaint by Oris Rosalter   Invoice # 76734
Vehile 2003 Toyota Camry se was brought in to inspect the belts. Upon inspection we found that the power steering pump was leaking and laying on its side with all the bolts lossened. The pully on the pump was broken as well as the belts broken.It appeared that some attempt had been made to remove the pump and belts. We called Oris Rosalter with our diagnois and also the price of the repair at which time he authorized the repair to be done. Upon getting the pump in and the system bleed we noticied the pressure switch on the pump was faulty. Mr Oris Rosalter was called and he authorized the switch. Upon repalacing the switch we noticed his rack and pinion were leaking and he again was called and he indicated that he could not afford the rack and pinion. The price Mr. Oris Rosalter was given for the part is from a discount store and he would have to put the part on himself. We do not do that here. We carry a 24 month, 24000 mile warrenty on quality parts. We are AAA approved shop and have 100% satisfaction.


RS
RENE S.
Ocoee, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2014
once again vehicle turned over without being checked
vehicle was turned over without checking if new installed parts worked...which they didn't...seems to be consistent with every visit that you need to go back several times and wait considerable time until the job gets done...then when you complain you get attitude...just not worth the fee for annual AAA card to go to a AAA business
Marge & Art J. from Ocoee Tire And Service responded on 05/01/2014

We took extra time to go over the parts we installed and made sure they were not fualty...which it shows to be a blend door problem not a mechanical problem with the compressor that we installed. i advised to return for farther diag. the follwing day due to lack of time customer arrived toward end of work day and we were extremly busy and droped what we could to check your vehicle.


JW
John W.
Winter Garden, FL
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/16/2013 Category: Service
John said this business did not fix his vehicle because it is not running well. All they did was turn off the check engine light and charge him $600. He will not return to them and he will not be recommending them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/19/2013

We have already reached out to the customer. he is coming in tomorrow for a follow up.In our defense we did not know that he had problems. our policy is to make the job right. The repair was not just a check engine ligth turn off.


PJ
Porcenel J.
Florida
INFINITI I30
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he never went back and he does not plan on going back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Porcenel said he had multiple things done. His brake pressure ended up being too low and he ended up taking his vehicle to another facility to readjust it. The axles were not done correctly and it wore his tires down in about 2 weeks. Other than that he liked the customer service.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 09/12/2018

Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.


TB
Tom B.
Ocoee, FL
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018 Category: Service
Tom said the part the business replaced is not working again. He said he has to return for another replacement.
This review was collected via phone interview by Customer Research Inc.

AT
Ashley T.
Clermont, FL
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2017 Category: Service
Ashley said this business charged her hundreds of dollars for only a new battery and a new alternator. They didn't put the battery in, but Art was so friendly on the phone.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 11/17/2017

in response to the complaint from Ms. Ahley Tierney about her 2006 Odyessy touring. The vehicle had more than one issue. All electrical components were checked and t was found that the battery had to be replaced , start was performing properly, and the alterator was working properly. What was repaced was the battery, the serpentine belt was repaced and not the alternator. It was indicated we did not put in a new battery but we did and we did not put in a new alternator becuase it was not needed.


NV
Nadia V.
Tijuana, B.C.
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2015 Category: Service
Nadia said they didn't put a reminder sticker on her windshield to remind her of the next service and it wasn't good service. A part was ordered and it wasn't available at the time. She was there waiting for her vehicle to get done after they told her it was completed. Instead of 2 hours, it took 3 and a half hours for it to be finished. Due to this experience she would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 02/23/2015

in responcse to complaint. Customer arrived late for appointment and arrived early for pick up for the vehicle. The vehicle had a unusal size of wiperblade. Supplier sent the wrong size becuase of this and had to send out the right size. As for sticker for reminder of next oil change that vehicle has a maintence light that automatically tells you when service is required and that is why it was not placed in the vehicle.


PM
Patrick M.
Ocoee, FL
Toyota Tacoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/09/2014 Category: Service
Patrick said the brake pedal is still going to the floor. He plans to return to finish solving the brake issue.
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. from Ocoee Tire And Service responded on 04/11/2014

if customer still has the issues with his brakes and lets us know we will take care of it. We stand behind our work.


Displaying Review 1 - 20 of 597 in total