Ocoee Tire And Service


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

504 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 5 days ago
Robert A. on 01/24/2018
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Robert said the business did not fix his vehicle. The staff did not put parts back together, which caused more problems.
Vehicle: Mazda Mazda5
Category: Service
Service Date: 01/20/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Steven H. on 11/14/2017
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Steven said the business had his vehicle for days and still did not fix what he asked them to fix.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 11/17/2017

In response to Mr. Steven Harrison's complaint. The 2000 Frod Explorer had numeroues issues and time was needed to figure the problems out. The driver's Lock had too much play, Front sway bar links were broken and shifter cable was stretched and needed to be replaced but customer never replaced any of the items indicated and was only charged for the diagnoses for all the findings.

christine m. on 09/26/2016
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"they took advantage of an out of state breakdown...."
we broke down on the highway on the way to Disney & had to have it towed to the nearest AAA station & they were it. Car needed a water pump. knew it would be a big job bc of the location of the water pump on this car. they said the job would cost $1700. 2 days later it started overheating & now it needed a new radiator....another $300.had them fix both & now only 48k miles later, the car needs both of these AGAIN! it was bad enough we got ripped bc of the emergency situation that they took advantage of,but to make matters worse, both of these parts broke & now they have to be replaced! i think this place took advantage of the situation! the 2 old people that own it should retire! if i could give this review no stars,i would
Service Date: 06/30/2013
Review Created: 09/26/2016 04:36 AM
Humberto E. on 01/11/2016
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Humberto said the business is outrageous. They charged for something they already charged before and took the vehicle for the same problem. The second time they charged double the amount for the warrantee. He took it to a different business to fix his problems.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/22/2015
Review Created: 01/11/2016
This review was collected via phone interview by Customer Research Inc.
Ismael S. on 10/14/2015
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Ismael said he was given a quote when he first took his vehicle in by the owner's son and then the owner tried to charge three times that amount. He was arguing back and forth. The owner told him he would be loosing money and not to bring his vehicle back in. It was a very uncomfortable experience. He would not recommend this facility after this experience.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/12/2015
Review Created: 10/14/2015
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 10/21/2015

A QUOTE IS A EST. ON REPAIRS AND IS NOT A GRAND TOTAL ON REPAIRS THERE WERE SEVERAL BOLTS THAT HAD BROKEN AND EXT. WE CHARGE U 1.5 HRS TO REPLACE EXHUAST MANIFOLD AND WHEN ART TOLD U IT WAS GUNNA BE A ADDITIONAL 1.5 FROM DRILLING BOLTS AND EXT U GOT DEFENSIVE. SO WE CHARGED U THE 1.5 AND SENT U ON YOUR WAY JUST LET U KNOE WE WOULD NO LONGER BE DOING BUSINESS WITH YOUR FACILTY AS A CAR DEALER U SHOULD HAVE UNDERSTOOD WHERE THERE WAS MORE LABOR INVOVLED. WE DEAL WITH MULTIPLE DEALERS AND THEY ALL UNDERSTAND THESE ISSUES WHEN BUYING AND SELLING CARS AT THE AUCTION. IF U HAVE ANY ? FEEL FREE TO CALL ME 407-290-6500-JACOB

TERRENCE S. on 07/23/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"this place is a ripoff"
We will never ever go back here again. Whatever you do RUN. You will fair out better taking your car to Auto Zone and trusting it with workers there. Told my husband one thing and it was totally something else and now we are out of almost $1000. Thanks a lot guys.
Vehicle: Dodge Caliber
Service Date: 07/19/2014
Review Created: 07/23/2014 11:29 PM
Marge & Art J. at Ocoee Tire And Service responded on 07/24/2014

HI, IM JACOB MANAGER OF OCOEE TIRE AND AUTO SERVICE.THE VEHICLE CAM INTO ARE SHOP WITH A VERY LOUD NOISE COMING FROM BELT AREA AFTER REMOVING BELT WE FOUND NO NOISE FROM MOTOR IS WAS DEFF COMING FROM PULLYS WE CHECKED ALL PULLYS AT TIME THE ONLY 2 PULLYSTHAT HAD ANY NOISE WAS IDLER PULLY AND TENSIONER PULLER SO WE REPLACED THOSE AFTER I SHOWED TERRENCE THE PULLY AND WHY I SAID THEY WERE BAD AND HE AGREED TO REPLACE THEM GOT IT ALL BACK TOGATHER AND THE SQUELEN NOISE WAS GONE BUT STILL HAD A BAD HUMM RECHECKED VEHICLE WITH BELT ON THE LOUDEST POINT OF THE NOISE WAS COMING FROM POWER STEERING PUMP I ALSO CALLED TERRANCE IN THE SHOP AND GAVE HIM THE STETHASCOPE SO HE COULD HERE THE NOISE HE AGREED THAT THE NOISE WAS COMING FROM THE PUMP AS WELL SO WE REPLACED PUMP AFTER PUMP STILL SAME NOISE SO WE DIDNT CHARGE HIM ANY FEES FOR REPLACEN POWER STEERING PUMP AND WE ORDERED A ALTENATOR JUST TO SEE IF THAT COULD BE IT BECUASE IT WAS THE ONLY OTHER PULLY IN THAT LOCATION IT FIXED THE PROBLEM  AND WE ONLY CHARGED 1 HOUR LABOR AND FOR THE ALTENATOR WE WENT OUT OF ARE WAY TO GET THE VEHICLE BACK ON THE ROAD WITH NO NOISE WE REPLACED BOTH IDLER PULLEYS,TENSIONER PULLY,BELT, POWER STEERING PUMP AND ALTENATOR.FOR A TOTAL OF 828.04 WHICH IS A GOOD DEAL DUE TO THE TYPE OF CAR THERE NOT EASY TO GET TO. 

ANTHONY D. on 06/27/2013
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"overpriced"
Cost $380 for top and bottom radiator hoses which took about 30 mins to install and $80 material. Then it turned out to be water pump was the problem not hoses, also had fuel system done and shortly after work was done fuel line came apart and had to have tow truck take me back to there shop. Way overpriced.
Vehicle: Chevrolet Chevy Express
Service Date: 05/31/2013
Review Created: 06/27/2013 04:34 AM
Marge & Art J. at Ocoee Tire And Service responded on 07/01/2013
Anthony Diss was in our shop March 23, 2013 with issues with his vehicle. The tech found that after checking the cooling system that the radiator hoses upper & lower needed to be replaced. Customer was shown the hoses that had to be replaced and approved for the repair to be done. Parts were 137.44 & labor was 179.93. Anthony was also in on May23 , 2013 and we retested his system and told him at the time he needed a water pump and customer declined and said he had warrenty on the water pump some where else.On Feb 26, 2013 Anthony was in and purchased tires and did fully pay for his work order. He still owes $86.32. And on the fuel pump customer supplied some of his own parts.
Rosalter O. on 09/19/2017
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Rosalter said he does not appreciate the service the business gave him. Their service is okay but the price is too much. This was his first and last time there. The price for the parts was $257 and he found the same parts for $106. The total price they wanted to charge him for everything was $1100 and he found someone else who would do it for $500. He is not happy with the price that they wanted to charge him for the parts and for $400 in labor. He would not recommend them.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/13/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 09/26/2017

In response to complaint by Oris Rosalter   Invoice # 76734
Vehile 2003 Toyota Camry se was brought in to inspect the belts. Upon inspection we found that the power steering pump was leaking and laying on its side with all the bolts lossened. The pully on the pump was broken as well as the belts broken.It appeared that some attempt had been made to remove the pump and belts. We called Oris Rosalter with our diagnois and also the price of the repair at which time he authorized the repair to be done. Upon getting the pump in and the system bleed we noticied the pressure switch on the pump was faulty. Mr Oris Rosalter was called and he authorized the switch. Upon repalacing the switch we noticed his rack and pinion were leaking and he again was called and he indicated that he could not afford the rack and pinion. The price Mr. Oris Rosalter was given for the part is from a discount store and he would have to put the part on himself. We do not do that here. We carry a 24 month, 24000 mile warrenty on quality parts. We are AAA approved shop and have 100% satisfaction.

RENE S. on 04/25/2014
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"once again vehicle turned over without being checked"
vehicle was turned over without checking if new installed parts worked...which they didn't...seems to be consistent with every visit that you need to go back several times and wait considerable time until the job gets done...then when you complain you get attitude...just not worth the fee for annual AAA card to go to a AAA business
Vehicle: Hyundai Santa Fe
Service Date: 04/23/2014
Review Created: 04/25/2014 07:04 AM
Marge & Art J. at Ocoee Tire And Service responded on 05/01/2014

We took extra time to go over the parts we installed and made sure they were not fualty...which it shows to be a blend door problem not a mechanical problem with the compressor that we installed. i advised to return for farther diag. the follwing day due to lack of time customer arrived toward end of work day and we were extremly busy and droped what we could to check your vehicle.

John W. on 09/16/2013
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John said this business did not fix his vehicle because it is not running well. All they did was turn off the check engine light and charge him $600. He will not return to them and he will not be recommending them to others based on this experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/12/2013
Review Created: 09/16/2013
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 09/19/2013

We have already reached out to the customer. he is coming in tomorrow for a follow up.In our defense we did not know that he had problems. our policy is to make the job right. The repair was not just a check engine ligth turn off.

Ashley T. on 11/15/2017
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Ashley said this business charged her hundreds of dollars for only a new battery and a new alternator. They didn't put the battery in, but Art was so friendly on the phone.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/13/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 11/17/2017

in response to the complaint from Ms. Ahley Tierney about her 2006 Odyessy touring. The vehicle had more than one issue. All electrical components were checked and t was found that the battery had to be replaced , start was performing properly, and the alterator was working properly. What was repaced was the battery, the serpentine belt was repaced and not the alternator. It was indicated we did not put in a new battery but we did and we did not put in a new alternator becuase it was not needed.

Nadia V. on 02/13/2015
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Nadia said they didn't put a reminder sticker on her windshield to remind her of the next service and it wasn't good service. A part was ordered and it wasn't available at the time. She was there waiting for her vehicle to get done after they told her it was completed. Instead of 2 hours, it took 3 and a half hours for it to be finished. Due to this experience she would not recommend them.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/06/2015
Review Created: 02/13/2015
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 02/23/2015

in responcse to complaint. Customer arrived late for appointment and arrived early for pick up for the vehicle. The vehicle had a unusal size of wiperblade. Supplier sent the wrong size becuase of this and had to send out the right size. As for sticker for reminder of next oil change that vehicle has a maintence light that automatically tells you when service is required and that is why it was not placed in the vehicle.

Patrick M. on 04/09/2014
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Patrick said the brake pedal is still going to the floor. He plans to return to finish solving the brake issue.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/07/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 04/11/2014

if customer still has the issues with his brakes and lets us know we will take care of it. We stand behind our work.

Jerry H. ReScore Review on 03/13/2014
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Jerry said they did a good job and there is nothing they could have done better.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/17/2014
Review Created: 02/20/2014
This review was collected via phone interview by Customer Research Inc.

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Jerry said this business overcharged him. He would not recommend them to others based on this experience.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/17/2014
Review Created: 02/20/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 02/27/2014

Customer brought in his vehicle for Front end Alighnment and at that time our ASE tech found that the vehicle had the wrong Tie Rod end on the vehicle installed by customer or a friend leaving the vehicle in a dangerous condition. We advised the customer that this had to be repaired. Customer was advised not to allow his installer to do any more work on his vehicle because this was a serious error. We then found out where the part came from and returned it and put on the new parts for customer. Because of all the errors this vehicle was 4 hours on the alignment machine alone not including the repair. Customer was not overcharged by any means for all that had to be done to straighten it out. These errors are a result of unknowledgable installers and end up costing the customer and the shop more money and also can cause serious injury to cuatome and other innocent people on the road.

Glenda R. on 01/22/2014
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Glenda said her overall experience at this business was very good.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 01/20/2014
Review Created: 01/22/2014
This review was collected via phone interview by Customer Research Inc.
Marge & Art J. at Ocoee Tire And Service responded on 01/29/2014

Thank u glenda look forward to seeing u again!

Dallas P. on 02/12/2018
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Dallas said this business ordered the wrong tires and they came in a day late.
Vehicle: Lexus RX 300
Category: Service
Service Date: 02/08/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Mike S. on 02/03/2018
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Mike said the business does a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Hseth B. on 12/23/2017
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Hseth said they are always really good, and get the work done in a timely manner.
Vehicle: Cadillac CTS
Category: Service
Service Date: 12/18/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
VALERIE S. on 11/18/2017
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"Personal service"
GREAT
Vehicle: GMC Envoy
Service Date: 11/16/2017
Review Created: 11/18/2017 10:04 AM
Paul B. on 11/16/2017
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Paul said the staff did an excellent job. He had to wait a while because they were busy.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
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