ReScore Reviews™ (3)
Candice vehicle was brought in Monday Oct 15 2018. Diagnosed the problem and had to order dealer parts and were to come in the next day. Parts came in the next day and dealer shipped the wrong parts so we had to reorder and wait for them to be shipped which quest was aware of. Candice was advised of the delay and was told that she was free to pick up the vehicle until the parts arrive which she did not do. As far as the key goes we were not aware of this problem. If Candice would like to get another kep made we will reimburse for the cost of the key. No problem. We are at the mercy of the parts dealers and sincerely apologize for this. But guest was well aware of the issues we had.
Fabiano had pulled into the shop at the far end of the parking lot and had a tire on his trailer that was loaded behond the weight that the jack we have could handle and parked too far for our hoses and equipment to reach. We advised Fabiano to go up the street to a shop that does that kind of repair but he said no and used his ajck to remove the tire from the loaded trailer we then did the repair to the tire which required a pressure valve stem to be put in check the tire did repair and customer used his jack to place the tire back on the vehicle. we accommodated him to the best of our ability and the charge was for the repair of the tire only.
Williams vehicle came in as a no start. the diagnostic fee for this is 89.95. which was charged. Customer's key was broken in the ignition and they had to check to make sure that there was nothing else wrong. they were able to get all parts out and fix the problem. Spoke to William directly and is all resolved.
In response to Mr. Steven Harrison's complaint. The 2000 Frod Explorer had numeroues issues and time was needed to figure the problems out. The driver's Lock had too much play, Front sway bar links were broken and shifter cable was stretched and needed to be replaced but customer never replaced any of the items indicated and was only charged for the diagnoses for all the findings.
A QUOTE IS A EST. ON REPAIRS AND IS NOT A GRAND TOTAL ON REPAIRS THERE WERE SEVERAL BOLTS THAT HAD BROKEN AND EXT. WE CHARGE U 1.5 HRS TO REPLACE EXHUAST MANIFOLD AND WHEN ART TOLD U IT WAS GUNNA BE A ADDITIONAL 1.5 FROM DRILLING BOLTS AND EXT U GOT DEFENSIVE. SO WE CHARGED U THE 1.5 AND SENT U ON YOUR WAY JUST LET U KNOE WE WOULD NO LONGER BE DOING BUSINESS WITH YOUR FACILTY AS A CAR DEALER U SHOULD HAVE UNDERSTOOD WHERE THERE WAS MORE LABOR INVOVLED. WE DEAL WITH MULTIPLE DEALERS AND THEY ALL UNDERSTAND THESE ISSUES WHEN BUYING AND SELLING CARS AT THE AUCTION. IF U HAVE ANY ? FEEL FREE TO CALL ME 407-290-6500-JACOB
HI, IM JACOB MANAGER OF OCOEE TIRE AND AUTO SERVICE.THE VEHICLE CAM INTO ARE SHOP WITH A VERY LOUD NOISE COMING FROM BELT AREA AFTER REMOVING BELT WE FOUND NO NOISE FROM MOTOR IS WAS DEFF COMING FROM PULLYS WE CHECKED ALL PULLYS AT TIME THE ONLY 2 PULLYSTHAT HAD ANY NOISE WAS IDLER PULLY AND TENSIONER PULLER SO WE REPLACED THOSE AFTER I SHOWED TERRENCE THE PULLY AND WHY I SAID THEY WERE BAD AND HE AGREED TO REPLACE THEM GOT IT ALL BACK TOGATHER AND THE SQUELEN NOISE WAS GONE BUT STILL HAD A BAD HUMM RECHECKED VEHICLE WITH BELT ON THE LOUDEST POINT OF THE NOISE WAS COMING FROM POWER STEERING PUMP I ALSO CALLED TERRANCE IN THE SHOP AND GAVE HIM THE STETHASCOPE SO HE COULD HERE THE NOISE HE AGREED THAT THE NOISE WAS COMING FROM THE PUMP AS WELL SO WE REPLACED PUMP AFTER PUMP STILL SAME NOISE SO WE DIDNT CHARGE HIM ANY FEES FOR REPLACEN POWER STEERING PUMP AND WE ORDERED A ALTENATOR JUST TO SEE IF THAT COULD BE IT BECUASE IT WAS THE ONLY OTHER PULLY IN THAT LOCATION IT FIXED THE PROBLEM AND WE ONLY CHARGED 1 HOUR LABOR AND FOR THE ALTENATOR WE WENT OUT OF ARE WAY TO GET THE VEHICLE BACK ON THE ROAD WITH NO NOISE WE REPLACED BOTH IDLER PULLEYS,TENSIONER PULLY,BELT, POWER STEERING PUMP AND ALTENATOR.FOR A TOTAL OF 828.04 WHICH IS A GOOD DEAL DUE TO THE TYPE OF CAR THERE NOT EASY TO GET TO.
Quest wanted us to plug the tire which is not what we do here. That is not a legal practice. we plugged the tire, rebalanced it and put back on vehicle and torqued to manufactures specs.
we apologize for David having to return. we were having some issues with the alignment machine.
In response to complaint by Oris Rosalter Invoice # 76734
Vehile 2003 Toyota Camry se was brought in to inspect the belts. Upon inspection we found that the power steering pump was leaking and laying on its side with all the bolts lossened. The pully on the pump was broken as well as the belts broken.It appeared that some attempt had been made to remove the pump and belts. We called Oris Rosalter with our diagnois and also the price of the repair at which time he authorized the repair to be done. Upon getting the pump in and the system bleed we noticied the pressure switch on the pump was faulty. Mr Oris Rosalter was called and he authorized the switch. Upon repalacing the switch we noticed his rack and pinion were leaking and he again was called and he indicated that he could not afford the rack and pinion. The price Mr. Oris Rosalter was given for the part is from a discount store and he would have to put the part on himself. We do not do that here. We carry a 24 month, 24000 mile warrenty on quality parts. We are AAA approved shop and have 100% satisfaction.
We took extra time to go over the parts we installed and made sure they were not fualty...which it shows to be a blend door problem not a mechanical problem with the compressor that we installed. i advised to return for farther diag. the follwing day due to lack of time customer arrived toward end of work day and we were extremly busy and droped what we could to check your vehicle.
We have already reached out to the customer. he is coming in tomorrow for a follow up.In our defense we did not know that he had problems. our policy is to make the job right. The repair was not just a check engine ligth turn off.
Porcenel brought his vehicle in and asked if we would put his axles in that he purchased elswhere. When we areed to do this we found oput he had not purchased axles but control arms. So he still wanted them replaced. At that point we found that he needed brakes and approved for that to be done. This would not cause the wear on his tires. Our policy is if you have nay issues please come back to make it right. Porcenel never called or came back to let us know he had an issue. We would have been more that happy to make right if it was something we had done.
in response to the complaint from Ms. Ahley Tierney about her 2006 Odyessy touring. The vehicle had more than one issue. All electrical components were checked and t was found that the battery had to be replaced , start was performing properly, and the alterator was working properly. What was repaced was the battery, the serpentine belt was repaced and not the alternator. It was indicated we did not put in a new battery but we did and we did not put in a new alternator becuase it was not needed.
in responcse to complaint. Customer arrived late for appointment and arrived early for pick up for the vehicle. The vehicle had a unusal size of wiperblade. Supplier sent the wrong size becuase of this and had to send out the right size. As for sticker for reminder of next oil change that vehicle has a maintence light that automatically tells you when service is required and that is why it was not placed in the vehicle.
if customer still has the issues with his brakes and lets us know we will take care of it. We stand behind our work.